Said ‘Goodmorning inthe teamchat!’Deescalateda callerCustomerthankedyou byname!Sent apolicysummaryCustomer says “Trust- Stage”Emailedan onlineaccountset upWentreadyright aftera callOfferedthesurveySpoketo aspouseTransferreda customerto salesProcessed a loan requestCustomeris from IowaUpdatedanaddressEmailed a change of beneficiary formPromotedthe onlinewebsiteCheckedOLRRNotesSomeone asks about weatherTalked tosomeonethat isverbal authReviewedcurrentcoverageConserveda policySet up newbillingmethod withcardinformationCustomeris fromFloridaHelped anagent onthe helplineDiscussedDividendsSaid ‘Goodmorning inthe teamchat!’Deescalateda callerCustomerthankedyou byname!Sent apolicysummaryCustomer says “Trust- Stage”Emailedan onlineaccountset upWentreadyright aftera callOfferedthesurveySpoketo aspouseTransferreda customerto salesProcessed a loan requestCustomeris from IowaUpdatedanaddressEmailed a change of beneficiary formPromotedthe onlinewebsiteCheckedOLRRNotesSomeone asks about weatherTalked tosomeonethat isverbal authReviewedcurrentcoverageConserveda policySet up newbillingmethod withcardinformationCustomeris fromFloridaHelped anagent onthe helplineDiscussedDividends

Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said ‘Good morning in the team chat!’
  2. Deescalated a caller
  3. Customer thanked you by name!
  4. Sent a policy summary
  5. Customer says “Trust- Stage”
  6. Emailed an online account set up
  7. Went ready right after a call
  8. Offered the survey
  9. Spoke to a spouse
  10. Transferred a customer to sales
  11. Processed a loan request
  12. Customer is from Iowa
  13. Updated an address
  14. Emailed a change of beneficiary form
  15. Promoted the online website
  16. Checked OLRR Notes
  17. Someone asks about weather
  18. Talked to someone that is verbal auth
  19. Reviewed current coverage
  20. Conserved a policy
  21. Set up new billing method with card information
  22. Customer is from Florida
  23. Helped an agent on the help line
  24. Discussed Dividends