Deescalateda callerHelped anagent onthe helplineWentreadyright aftera callTalked tosomeonethat isverbal authCustomeris fromFloridaCustomerthankedyou byname!Spoketo aspouseSaid ‘Goodmorning inthe teamchat!’Emailedan onlineaccountset upOfferedthesurveySet up newbillingmethod withcardinformationEmailed a change of beneficiary formCustomer says “Trust- Stage”DiscussedDividendsPromotedthe onlinewebsiteSent apolicysummaryTransferreda customerto salesCustomeris from IowaUpdatedanaddressConserveda policySomeone asks about weatherCheckedOLRRNotesReviewedcurrentcoverageProcessed a loan requestDeescalateda callerHelped anagent onthe helplineWentreadyright aftera callTalked tosomeonethat isverbal authCustomeris fromFloridaCustomerthankedyou byname!Spoketo aspouseSaid ‘Goodmorning inthe teamchat!’Emailedan onlineaccountset upOfferedthesurveySet up newbillingmethod withcardinformationEmailed a change of beneficiary formCustomer says “Trust- Stage”DiscussedDividendsPromotedthe onlinewebsiteSent apolicysummaryTransferreda customerto salesCustomeris from IowaUpdatedanaddressConserveda policySomeone asks about weatherCheckedOLRRNotesReviewedcurrentcoverageProcessed a loan request

Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated a caller
  2. Helped an agent on the help line
  3. Went ready right after a call
  4. Talked to someone that is verbal auth
  5. Customer is from Florida
  6. Customer thanked you by name!
  7. Spoke to a spouse
  8. Said ‘Good morning in the team chat!’
  9. Emailed an online account set up
  10. Offered the survey
  11. Set up new billing method with card information
  12. Emailed a change of beneficiary form
  13. Customer says “Trust- Stage”
  14. Discussed Dividends
  15. Promoted the online website
  16. Sent a policy summary
  17. Transferred a customer to sales
  18. Customer is from Iowa
  19. Updated an address
  20. Conserved a policy
  21. Someone asks about weather
  22. Checked OLRR Notes
  23. Reviewed current coverage
  24. Processed a loan request