90% orhigherGSAT85 orhigherQANo flex orunplannedPTO70% orhigherCFT43%Conversion60% Crestaperformance90% CrestaAutosummary30bookingsor higher3suitesbookedHoldless than100 secsBest call:PersonalitytypesACW 30secs andunderHEbookingsSurvey withgoodcommenttowardsagentLess than100minutesWorkloadAHTbelow110090%Balancescorecard60% orhigherBPlusNooverages95% Calldisposition5bookingsa dayNoautozero30% orhigherRCTPBelow1000secs ATT90% orhigherGSAT85 orhigherQANo flex orunplannedPTO70% orhigherCFT43%Conversion60% Crestaperformance90% CrestaAutosummary30bookingsor higher3suitesbookedHoldless than100 secsBest call:PersonalitytypesACW 30secs andunderHEbookingsSurvey withgoodcommenttowardsagentLess than100minutesWorkloadAHTbelow110090%Balancescorecard60% orhigherBPlusNooverages95% Calldisposition5bookingsa dayNoautozero30% orhigherRCTPBelow1000secs ATT

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90% or higher GSAT
  2. 85 or higher QA
  3. No flex or unplanned PTO
  4. 70% or higher CFT
  5. 43% Conversion
  6. 60% Cresta performance
  7. 90% Cresta Autosummary
  8. 30 bookings or higher
  9. 3 suites booked
  10. Hold less than 100 secs
  11. Best call: Personality types
  12. ACW 30 secs and under
  13. HE bookings
  14. Survey with good comment towards agent
  15. Less than 100 minutes Workload
  16. AHT below 1100
  17. 90% Balance scorecard
  18. 60% or higher BPlus
  19. No overages
  20. 95% Call disposition
  21. 5 bookings a day
  22. No autozero
  23. 30% or higher RCTP
  24. Below 1000 secs ATT