5bookingsa day30bookingsor higher30% orhigherRCTP85 orhigherQA43%ConversionHEbookingsHoldless than100 secsACW 30secs andunder95% CalldispositionBelow1000secs ATTNo flex orunplannedPTO90%Balancescorecard90% CrestaAutosummaryLess than100minutesWorkload3suitesbookedAHTbelow1100Noautozero70% orhigherCFTNooverages60% CrestaperformanceSurvey withgoodcommenttowardsagent60% orhigherBPlus90% orhigherGSATBest call:Personalitytypes5bookingsa day30bookingsor higher30% orhigherRCTP85 orhigherQA43%ConversionHEbookingsHoldless than100 secsACW 30secs andunder95% CalldispositionBelow1000secs ATTNo flex orunplannedPTO90%Balancescorecard90% CrestaAutosummaryLess than100minutesWorkload3suitesbookedAHTbelow1100Noautozero70% orhigherCFTNooverages60% CrestaperformanceSurvey withgoodcommenttowardsagent60% orhigherBPlus90% orhigherGSATBest call:Personalitytypes

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 bookings a day
  2. 30 bookings or higher
  3. 30% or higher RCTP
  4. 85 or higher QA
  5. 43% Conversion
  6. HE bookings
  7. Hold less than 100 secs
  8. ACW 30 secs and under
  9. 95% Call disposition
  10. Below 1000 secs ATT
  11. No flex or unplanned PTO
  12. 90% Balance scorecard
  13. 90% Cresta Autosummary
  14. Less than 100 minutes Workload
  15. 3 suites booked
  16. AHT below 1100
  17. No autozero
  18. 70% or higher CFT
  19. No overages
  20. 60% Cresta performance
  21. Survey with good comment towards agent
  22. 60% or higher BPlus
  23. 90% or higher GSAT
  24. Best call: Personality types