95% CalldispositionAHTbelow1100Survey withgoodcommenttowardsagent70% orhigherCFTNoautozero30% orhigherRCTPACW 30secs andunderNooverages3suitesbooked60% Crestaperformance43%Conversion90%BalancescorecardBelow1000secs ATTHEbookings90% orhigherGSAT90% CrestaAutosummary30bookingsor higher60% orhigherBPlusHoldless than100 secs5bookingsa dayLess than100minutesWorkloadBest call:Personalitytypes85 orhigherQANo flex orunplannedPTO95% CalldispositionAHTbelow1100Survey withgoodcommenttowardsagent70% orhigherCFTNoautozero30% orhigherRCTPACW 30secs andunderNooverages3suitesbooked60% Crestaperformance43%Conversion90%BalancescorecardBelow1000secs ATTHEbookings90% orhigherGSAT90% CrestaAutosummary30bookingsor higher60% orhigherBPlusHoldless than100 secs5bookingsa dayLess than100minutesWorkloadBest call:Personalitytypes85 orhigherQANo flex orunplannedPTO

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 95% Call disposition
  2. AHT below 1100
  3. Survey with good comment towards agent
  4. 70% or higher CFT
  5. No autozero
  6. 30% or higher RCTP
  7. ACW 30 secs and under
  8. No overages
  9. 3 suites booked
  10. 60% Cresta performance
  11. 43% Conversion
  12. 90% Balance scorecard
  13. Below 1000 secs ATT
  14. HE bookings
  15. 90% or higher GSAT
  16. 90% Cresta Autosummary
  17. 30 bookings or higher
  18. 60% or higher BPlus
  19. Hold less than 100 secs
  20. 5 bookings a day
  21. Less than 100 minutes Workload
  22. Best call: Personality types
  23. 85 or higher QA
  24. No flex or unplanned PTO