Less than100minutesWorkloadHEbookings95% Calldisposition85 orhigherQAAHTbelow110090% orhigherGSAT43%Conversion90%BalancescorecardACW 30secs andunder3suitesbookedHoldless than100 secs60% Crestaperformance30% orhigherRCTPSurvey withgoodcommenttowardsagentNooverages30bookingsor higher5bookingsa dayNoautozeroBelow1000secs ATTNo flex orunplannedPTOBest call:Personalitytypes90% CrestaAutosummary70% orhigherCFT60% orhigherBPlusLess than100minutesWorkloadHEbookings95% Calldisposition85 orhigherQAAHTbelow110090% orhigherGSAT43%Conversion90%BalancescorecardACW 30secs andunder3suitesbookedHoldless than100 secs60% Crestaperformance30% orhigherRCTPSurvey withgoodcommenttowardsagentNooverages30bookingsor higher5bookingsa dayNoautozeroBelow1000secs ATTNo flex orunplannedPTOBest call:Personalitytypes90% CrestaAutosummary70% orhigherCFT60% orhigherBPlus

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Less than 100 minutes Workload
  2. HE bookings
  3. 95% Call disposition
  4. 85 or higher QA
  5. AHT below 1100
  6. 90% or higher GSAT
  7. 43% Conversion
  8. 90% Balance scorecard
  9. ACW 30 secs and under
  10. 3 suites booked
  11. Hold less than 100 secs
  12. 60% Cresta performance
  13. 30% or higher RCTP
  14. Survey with good comment towards agent
  15. No overages
  16. 30 bookings or higher
  17. 5 bookings a day
  18. No autozero
  19. Below 1000 secs ATT
  20. No flex or unplanned PTO
  21. Best call: Personality types
  22. 90% Cresta Autosummary
  23. 70% or higher CFT
  24. 60% or higher BPlus