ACW 30secs andunderHoldless than100 secs90% CrestaAutosummary30bookingsor higher30% orhigherRCTPNooveragesNo flex orunplannedPTOSurvey withgoodcommenttowardsagent95% Calldisposition5bookingsa day90% orhigherGSAT90%BalancescorecardBelow1000secs ATTLess than100minutesWorkloadAHTbelow1100Noautozero70% orhigherCFTHEbookingsBest call:Personalitytypes60% Crestaperformance43%Conversion60% orhigherBPlus85 orhigherQA3suitesbookedACW 30secs andunderHoldless than100 secs90% CrestaAutosummary30bookingsor higher30% orhigherRCTPNooveragesNo flex orunplannedPTOSurvey withgoodcommenttowardsagent95% Calldisposition5bookingsa day90% orhigherGSAT90%BalancescorecardBelow1000secs ATTLess than100minutesWorkloadAHTbelow1100Noautozero70% orhigherCFTHEbookingsBest call:Personalitytypes60% Crestaperformance43%Conversion60% orhigherBPlus85 orhigherQA3suitesbooked

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW 30 secs and under
  2. Hold less than 100 secs
  3. 90% Cresta Autosummary
  4. 30 bookings or higher
  5. 30% or higher RCTP
  6. No overages
  7. No flex or unplanned PTO
  8. Survey with good comment towards agent
  9. 95% Call disposition
  10. 5 bookings a day
  11. 90% or higher GSAT
  12. 90% Balance scorecard
  13. Below 1000 secs ATT
  14. Less than 100 minutes Workload
  15. AHT below 1100
  16. No autozero
  17. 70% or higher CFT
  18. HE bookings
  19. Best call: Personality types
  20. 60% Cresta performance
  21. 43% Conversion
  22. 60% or higher BPlus
  23. 85 or higher QA
  24. 3 suites booked