ACW 30secs andunderLess than100minutesWorkload60% CrestaperformanceNo flex orunplannedPTO43%Conversion70% orhigherCFTBelow1000secs ATTSurvey withgoodcommenttowardsagent30bookingsor higher85 orhigherQA95% Calldisposition30% orhigherRCTPNoautozeroNooveragesAHTbelow110090%Balancescorecard90% orhigherGSAT60% orhigherBPlusHEbookings90% CrestaAutosummaryBest call:PersonalitytypesHoldless than100 secs3suitesbooked5bookingsa dayACW 30secs andunderLess than100minutesWorkload60% CrestaperformanceNo flex orunplannedPTO43%Conversion70% orhigherCFTBelow1000secs ATTSurvey withgoodcommenttowardsagent30bookingsor higher85 orhigherQA95% Calldisposition30% orhigherRCTPNoautozeroNooveragesAHTbelow110090%Balancescorecard90% orhigherGSAT60% orhigherBPlusHEbookings90% CrestaAutosummaryBest call:PersonalitytypesHoldless than100 secs3suitesbooked5bookingsa day

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW 30 secs and under
  2. Less than 100 minutes Workload
  3. 60% Cresta performance
  4. No flex or unplanned PTO
  5. 43% Conversion
  6. 70% or higher CFT
  7. Below 1000 secs ATT
  8. Survey with good comment towards agent
  9. 30 bookings or higher
  10. 85 or higher QA
  11. 95% Call disposition
  12. 30% or higher RCTP
  13. No autozero
  14. No overages
  15. AHT below 1100
  16. 90% Balance scorecard
  17. 90% or higher GSAT
  18. 60% or higher BPlus
  19. HE bookings
  20. 90% Cresta Autosummary
  21. Best call: Personality types
  22. Hold less than 100 secs
  23. 3 suites booked
  24. 5 bookings a day