ACW 30secs andunderNoautozero30bookingsor higherNooverages85 orhigherQA60% CrestaperformanceLess than100minutesWorkload90%BalancescorecardNo flex orunplannedPTO43%ConversionBelow1000secs ATT30% orhigherRCTP70% orhigherCFTBest call:Personalitytypes3suitesbookedAHTbelow1100Holdless than100 secs90% orhigherGSAT95% Calldisposition90% CrestaAutosummary5bookingsa daySurvey withgoodcommenttowardsagentHEbookings60% orhigherBPlusACW 30secs andunderNoautozero30bookingsor higherNooverages85 orhigherQA60% CrestaperformanceLess than100minutesWorkload90%BalancescorecardNo flex orunplannedPTO43%ConversionBelow1000secs ATT30% orhigherRCTP70% orhigherCFTBest call:Personalitytypes3suitesbookedAHTbelow1100Holdless than100 secs90% orhigherGSAT95% Calldisposition90% CrestaAutosummary5bookingsa daySurvey withgoodcommenttowardsagentHEbookings60% orhigherBPlus

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW 30 secs and under
  2. No autozero
  3. 30 bookings or higher
  4. No overages
  5. 85 or higher QA
  6. 60% Cresta performance
  7. Less than 100 minutes Workload
  8. 90% Balance scorecard
  9. No flex or unplanned PTO
  10. 43% Conversion
  11. Below 1000 secs ATT
  12. 30% or higher RCTP
  13. 70% or higher CFT
  14. Best call: Personality types
  15. 3 suites booked
  16. AHT below 1100
  17. Hold less than 100 secs
  18. 90% or higher GSAT
  19. 95% Call disposition
  20. 90% Cresta Autosummary
  21. 5 bookings a day
  22. Survey with good comment towards agent
  23. HE bookings
  24. 60% or higher BPlus