Holdless than100 secs5bookingsa day90% orhigherGSATNo flex orunplannedPTO90%Balancescorecard90% CrestaAutosummary30bookingsor higherBelow1000secs ATTSurvey withgoodcommenttowardsagent85 orhigherQALess than100minutesWorkload70% orhigherCFTBest call:Personalitytypes30% orhigherRCTP95% CalldispositionNoautozero60% CrestaperformanceHEbookingsAHTbelow11003suitesbooked43%Conversion60% orhigherBPlusACW 30secs andunderNooveragesHoldless than100 secs5bookingsa day90% orhigherGSATNo flex orunplannedPTO90%Balancescorecard90% CrestaAutosummary30bookingsor higherBelow1000secs ATTSurvey withgoodcommenttowardsagent85 orhigherQALess than100minutesWorkload70% orhigherCFTBest call:Personalitytypes30% orhigherRCTP95% CalldispositionNoautozero60% CrestaperformanceHEbookingsAHTbelow11003suitesbooked43%Conversion60% orhigherBPlusACW 30secs andunderNooverages

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold less than 100 secs
  2. 5 bookings a day
  3. 90% or higher GSAT
  4. No flex or unplanned PTO
  5. 90% Balance scorecard
  6. 90% Cresta Autosummary
  7. 30 bookings or higher
  8. Below 1000 secs ATT
  9. Survey with good comment towards agent
  10. 85 or higher QA
  11. Less than 100 minutes Workload
  12. 70% or higher CFT
  13. Best call: Personality types
  14. 30% or higher RCTP
  15. 95% Call disposition
  16. No autozero
  17. 60% Cresta performance
  18. HE bookings
  19. AHT below 1100
  20. 3 suites booked
  21. 43% Conversion
  22. 60% or higher BPlus
  23. ACW 30 secs and under
  24. No overages