60% orhigherBPlus95% Calldisposition30bookingsor higher90%Balancescorecard90% orhigherGSATLess than100minutesWorkload5bookingsa dayNo flex orunplannedPTO30% orhigherRCTP85 orhigherQANoautozeroNooverages90% CrestaAutosummary60% Crestaperformance70% orhigherCFTAHTbelow1100HEbookings3suitesbookedSurvey withgoodcommenttowardsagentBest call:Personalitytypes43%ConversionHoldless than100 secsACW 30secs andunderBelow1000secs ATT60% orhigherBPlus95% Calldisposition30bookingsor higher90%Balancescorecard90% orhigherGSATLess than100minutesWorkload5bookingsa dayNo flex orunplannedPTO30% orhigherRCTP85 orhigherQANoautozeroNooverages90% CrestaAutosummary60% Crestaperformance70% orhigherCFTAHTbelow1100HEbookings3suitesbookedSurvey withgoodcommenttowardsagentBest call:Personalitytypes43%ConversionHoldless than100 secsACW 30secs andunderBelow1000secs ATT

Ultimate Abby's April Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 60% or higher BPlus
  2. 95% Call disposition
  3. 30 bookings or higher
  4. 90% Balance scorecard
  5. 90% or higher GSAT
  6. Less than 100 minutes Workload
  7. 5 bookings a day
  8. No flex or unplanned PTO
  9. 30% or higher RCTP
  10. 85 or higher QA
  11. No autozero
  12. No overages
  13. 90% Cresta Autosummary
  14. 60% Cresta performance
  15. 70% or higher CFT
  16. AHT below 1100
  17. HE bookings
  18. 3 suites booked
  19. Survey with good comment towards agent
  20. Best call: Personality types
  21. 43% Conversion
  22. Hold less than 100 secs
  23. ACW 30 secs and under
  24. Below 1000 secs ATT