Problem:Claims andFraudProblemDetails:Claim not filed Free!People:Privacy/Marketing-Abuse/PhishingProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingService:Facilities-FC/AdvanceCenter-CheckCashing PolicyService: ATMAvailableBillDenominationsProcess:Card Issues-Carddecline/notworking.Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Process:Claimsand Fraud-Claim DecisionDisputed/LatePeople: CallTransfers/Disconnects-Disconnected CallPROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Process: CreditReporting-InaccurateReporting onCredit ReportPROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Process:Account/LoanIssue-RiskActionProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Problem:Claims andFraudProblemDetails:Claim not filed Free!People:Privacy/Marketing-Abuse/PhishingProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingService:Facilities-FC/AdvanceCenter-CheckCashing PolicyService: ATMAvailableBillDenominationsProcess:Card Issues-Carddecline/notworking.Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Process:Claimsand Fraud-Claim DecisionDisputed/LatePeople: CallTransfers/Disconnects-Disconnected CallPROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Process: CreditReporting-InaccurateReporting onCredit ReportPROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Process:Account/LoanIssue-RiskActionProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate 

What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Problem: Claims and Fraud Problem Details: Claim not filed
  2. Free!
  3. People: Privacy/Marketing- Abuse/Phishing
  4. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
  5. Service: Facilities- FC/Advance Center-Check Cashing Policy
  6. Service: ATM Available Bill Denominations
  7. Process: Card Issues- Card decline/not working.
  8. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate
  9. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
  10. Process: Claims and Fraud- Claim Decision Disputed/Late
  11. People: Call Transfers/Disconnects- Disconnected Call
  12. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
  13. Process: Credit Reporting- Inaccurate Reporting on Credit Report
  14. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
  15. Process: Account/Loan Issue-Risk Action
  16. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate