Process:Claimsand Fraud-Claim DecisionDisputed/LatePeople: CallTransfers/Disconnects-Disconnected CallProcess:Account/LoanIssue-RiskActionProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Problem:Claims andFraudProblemDetails:Claim not filed PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate Process:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingFree!PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers People:Privacy/Marketing-Abuse/PhishingService:Facilities-FC/AdvanceCenter-CheckCashing PolicyService: ATMAvailableBillDenominationsProcess: CreditReporting-InaccurateReporting onCredit ReportPROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Process:Card Issues-Carddecline/notworking.Process:Claimsand Fraud-Claim DecisionDisputed/LatePeople: CallTransfers/Disconnects-Disconnected CallProcess:Account/LoanIssue-RiskActionProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Problem:Claims andFraudProblemDetails:Claim not filed PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate Process:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingFree!PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers People:Privacy/Marketing-Abuse/PhishingService:Facilities-FC/AdvanceCenter-CheckCashing PolicyService: ATMAvailableBillDenominationsProcess: CreditReporting-InaccurateReporting onCredit ReportPROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Process:Card Issues-Carddecline/notworking.

What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process: Claims and Fraud- Claim Decision Disputed/Late
  2. People: Call Transfers/Disconnects- Disconnected Call
  3. Process: Account/Loan Issue-Risk Action
  4. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
  5. Problem: Claims and Fraud Problem Details: Claim not filed
  6. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
  7. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate
  8. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
  9. Free!
  10. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
  11. People: Privacy/Marketing- Abuse/Phishing
  12. Service: Facilities- FC/Advance Center-Check Cashing Policy
  13. Service: ATM Available Bill Denominations
  14. Process: Credit Reporting- Inaccurate Reporting on Credit Report
  15. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
  16. Process: Card Issues- Card decline/not working.