Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Problem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Service:Facilities-FC/AdvanceCenter-CheckCashing PolicyProblem:Claims andFraudProblemDetails:Claim not filed PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve People:Privacy/Marketing-Abuse/PhishingProcess:Claimsand Fraud-Claim DecisionDisputed/LateProcess: CreditReporting-InaccurateReporting onCredit ReportService: ATMAvailableBillDenominationsProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProcess:Account/LoanIssue-RiskActionProcess:Card Issues-Carddecline/notworking.PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers People: CallTransfers/Disconnects-Disconnected CallFree!Problem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived Problem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Service:Facilities-FC/AdvanceCenter-CheckCashing PolicyProblem:Claims andFraudProblemDetails:Claim not filed PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve People:Privacy/Marketing-Abuse/PhishingProcess:Claimsand Fraud-Claim DecisionDisputed/LateProcess: CreditReporting-InaccurateReporting onCredit ReportService: ATMAvailableBillDenominationsProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProcess:Account/LoanIssue-RiskActionProcess:Card Issues-Carddecline/notworking.PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers People: CallTransfers/Disconnects-Disconnected CallFree!

What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate
  2. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
  3. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
  4. Service: Facilities- FC/Advance Center-Check Cashing Policy
  5. Problem: Claims and Fraud Problem Details: Claim not filed
  6. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
  7. People: Privacy/Marketing- Abuse/Phishing
  8. Process: Claims and Fraud- Claim Decision Disputed/Late
  9. Process: Credit Reporting- Inaccurate Reporting on Credit Report
  10. Service: ATM Available Bill Denominations
  11. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
  12. Process: Account/Loan Issue-Risk Action
  13. Process: Card Issues- Card decline/not working.
  14. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
  15. People: Call Transfers/Disconnects- Disconnected Call
  16. Free!