Process:Account/LoanIssue-RiskActionProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProblem:Claims andFraudProblemDetails:Claim not filed PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Problem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Process:Claimsand Fraud-Claim DecisionDisputed/LateProcess:Card Issues-Carddecline/notworking.People:Privacy/Marketing-Abuse/PhishingFree!PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Process: CreditReporting-InaccurateReporting onCredit ReportPeople: CallTransfers/Disconnects-Disconnected CallService: ATMAvailableBillDenominationsService:Facilities-FC/AdvanceCenter-CheckCashing PolicyProblem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate Process:Account/LoanIssue-RiskActionProcess:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProblem:Claims andFraudProblemDetails:Claim not filed PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Problem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate Process:Claimsand Fraud-Claim DecisionDisputed/LateProcess:Card Issues-Carddecline/notworking.People:Privacy/Marketing-Abuse/PhishingFree!PROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Process: CreditReporting-InaccurateReporting onCredit ReportPeople: CallTransfers/Disconnects-Disconnected CallService: ATMAvailableBillDenominationsService:Facilities-FC/AdvanceCenter-CheckCashing PolicyProblem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate 

What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process: Account/Loan Issue-Risk Action
  2. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
  3. Problem: Claims and Fraud Problem Details: Claim not filed
  4. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
  5. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
  6. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
  7. Process: Claims and Fraud- Claim Decision Disputed/Late
  8. Process: Card Issues- Card decline/not working.
  9. People: Privacy/Marketing- Abuse/Phishing
  10. Free!
  11. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
  12. Process: Credit Reporting- Inaccurate Reporting on Credit Report
  13. People: Call Transfers/Disconnects- Disconnected Call
  14. Service: ATM Available Bill Denominations
  15. Service: Facilities- FC/Advance Center-Check Cashing Policy
  16. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate