What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
2. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
3. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate
4. Process: Card Issues- Card decline/not working.
5. Process: Account/Loan Issue-Risk Action
6. People: Call Transfers/Disconnects- Disconnected Call
7. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
8. Free!
9. Service: ATM Available Bill Denominations
10. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
11. Process: Claims and Fraud- Claim Decision Disputed/Late
12. Problem: Claims and Fraud Problem Details: Claim not filed
13. People: Privacy/Marketing- Abuse/Phishing
14. Service: Facilities- FC/Advance Center-Check Cashing Policy
15. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
16. Process: Credit Reporting- Inaccurate Reporting on Credit Report