People:Privacy/Marketing-Abuse/PhishingPeople: CallTransfers/Disconnects-Disconnected CallProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Service:Facilities-FC/AdvanceCenter-CheckCashing PolicyProcess:Card Issues-Carddecline/notworking.Service: ATMAvailableBillDenominationsPROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Problem:Claims andFraudProblemDetails:Claim not filed Process:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProcess:Claimsand Fraud-Claim DecisionDisputed/LateProcess:Account/LoanIssue-RiskActionFree!Process: CreditReporting-InaccurateReporting onCredit ReportProblem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate People:Privacy/Marketing-Abuse/PhishingPeople: CallTransfers/Disconnects-Disconnected CallProblem:Call Handling/TreatmentPROBLEM DETAILS:Incorrect/IncompleteInformation Given |Employee ProvidedIncorrect Information/DidNot Communicate PROBLEM:Claims/FraudPROBLEMDETAILS:Fraud Alerts Issue| Alert NotReceived PROBLEM:CallHandling/TreatmentPROBLEM DETAILS:Agent Behavior/RudeTreatment | PriorEmployee Unable orUnwilling ToAssist/Resolve Service:Facilities-FC/AdvanceCenter-CheckCashing PolicyProcess:Card Issues-Carddecline/notworking.Service: ATMAvailableBillDenominationsPROBLEM:CallTransfers/DisconnectsPROBLEM DETAILS:MultipleContacts/Transfers Problem:Claims andFraudProblemDetails:Claim not filed Process:Claims/Fraud-Identity TheftPeople:Privacy/Marketing-Abuse/PhishingProcess:Claimsand Fraud-Claim DecisionDisputed/LateProcess:Account/LoanIssue-RiskActionFree!Process: CreditReporting-InaccurateReporting onCredit ReportProblem: Facilities-FC/Advance CenterPROBLEM DETAILS:AuthenticationProcessReferred to FC toAuthenticate 

What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. People: Privacy/Marketing- Abuse/Phishing
  2. People: Call Transfers/Disconnects- Disconnected Call
  3. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
  4. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
  5. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
  6. Service: Facilities- FC/Advance Center-Check Cashing Policy
  7. Process: Card Issues- Card decline/not working.
  8. Service: ATM Available Bill Denominations
  9. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
  10. Problem: Claims and Fraud Problem Details: Claim not filed
  11. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
  12. Process: Claims and Fraud- Claim Decision Disputed/Late
  13. Process: Account/Loan Issue-Risk Action
  14. Free!
  15. Process: Credit Reporting- Inaccurate Reporting on Credit Report
  16. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate