What's The Concern - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Free!
2. PROBLEM: Call Transfers/Disconnects PROBLEM DETAILS: Multiple Contacts/Transfers
3. Process: Claims/Fraud- Identity Theft People: Privacy/Marketing- Abuse/Phishing
4. PROBLEM: Claims/Fraud PROBLEM DETAILS: Fraud Alerts Issue | Alert Not Received
5. Service: ATM Available Bill Denominations
6. People: Call Transfers/Disconnects- Disconnected Call
7. People: Privacy/Marketing- Abuse/Phishing
8. Process: Account/Loan Issue-Risk Action
9. Problem: Claims and Fraud Problem Details: Claim not filed
10. Process: Card Issues- Card decline/not working.
11. PROBLEM: Call Handling/Treatment PROBLEM DETAILS: Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
12. Problem: Call Handling/Treatment PROBLEM DETAILS: Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
13. Process: Claims and Fraud- Claim Decision Disputed/Late
14. Service: Facilities- FC/Advance Center-Check Cashing Policy
15. Problem: Facilities- FC/Advance Center PROBLEM DETAILS: Authentication Process Referred to FC to Authenticate
16. Process: Credit Reporting- Inaccurate Reporting on Credit Report