(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Problem:
Call Handling/Treatment
PROBLEM DETAILS:
Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
Free!
People:
Privacy/Marketing-
Abuse/Phishing
PROBLEM:
Claims/Fraud
PROBLEM DETAILS:
Fraud Alerts Issue | Alert Not Received
PROBLEM:
Call Handling/Treatment
PROBLEM DETAILS:
Agent Behavior/Rude Treatment | Prior Employee Unable or Unwilling To Assist/Resolve
Process:
Card Issues-
Card
decline/not
working.
PROBLEM:
Call Transfers/Disconnects
PROBLEM DETAILS:
Multiple Contacts/Transfers
Process: Credit
Reporting-
Inaccurate
Reporting on
Credit Report
