(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walk through app (Promote Self-Service)
Thank for being a customer (Loyalty)
"How is your day going?" (Build Rapport)
Fix the issue (Demonstrate Ownership)
Inform caller of any alerts (Set Expectations)
"I am so sorry to hear that" (Empathy)
Login Assistance (Promote Self-Service)
Talk about something not policy-related (Building Rapport)
"That sounds difficult to deal with" (Empathy)
Transfer to IVT (Inappropriate Action)
"I will take over and see what I can do to correct this" (Demonstrate Ownership)
Summarize the call (Set Expectations)
Share steps to take after phone call (Set Expectation)
Identify status (Acknowledge Loyalty)
Branded answer (Loyalty)
"I hear what you're saying" (Active Listening)
Refer to OLS (Promote Self-Service)
"What made you choose this vehicle?" (Building Rapport)
