(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Branded close (Acknowledge Loyalty)
Refer to OLS (Promote Self-Service)
Walk through app (Promote Self-Service)
"I will take over and see what I can do to correct this" (Demonstrate Ownership)
Congratulate customer (Empathy)
"I am so sorry to hear that" (Empathy)
Ask clarifying question (Effective Questioning)
Fix the issue (Demonstrate Ownership)
Thank for being a customer (Loyalty)
Transfer to IVT (Inappropriate Action)
Talk about something not policy-related (Building Rapport)
"How is your day going?" (Build Rapport)
Customize questions (Effective Questioning)
"That sounds difficult to deal with" (Empathy)
Branded answer (Loyalty)
Turnaround time (Setting Expectations)
Login Assistance (Promote Self-Service)
"I hear what you're saying" (Active Listening)
Inform caller of any alerts (Set Expectations)
Identify status (Acknowledge Loyalty)
Share steps to take after phone call (Set Expectation)
Summarize the call (Set Expectations)
"What made you choose this vehicle?" (Building Rapport)
