(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
PROBLEM:
Call Transfers/Disconnects
PROBLEM DETAILS:
Multiple Contacts/Transfers
Problem:
Call Handling/Treatment
PROBLEM DETAILS:
Incorrect/Incomplete Information Given | Employee Provided Incorrect Information/Did Not Communicate
Problem: Facilities- FC/Advance Center
PROBLEM DETAILS: Authentication Process
Referred to FC to Authenticate
PROBLEM:
Claims/Fraud
PROBLEM DETAILS:
Claim Filed Incorrectly/Not Filed | Claim Not Filed
Process: Card Issues- Card decline/not working.
PROBLEM:
Claims/Fraud
PROBLEM DETAILS:
Fraud Alerts Issue | Alert Not Received
PROBLEM:
Call Handling/Treatment
PROBLEM DETAILS:
Lack Of Follow Up and/or Resolution
People: Privacy/Marketing- Abuse/Phishing
PROBLEM:
IVR
PROBLEM DETAILS:
IVR Not Working As Expected | IVR Did Not Offer Desired Option
PROBLEM:
Facilities- FC/Advance Center
PROBLEM DETAILS:
Wait Time
Process: Credit Reporting- Inaccurate Reporting on Credit Report
Service: ATM-Available Bill Denominations
Process: Claims and Fraud-Claim Decision Disputed/Late
Process: Account/Loan Issue-Risk Action
PROBLEM:
Card Issues (Credit/Debit/ATM)
PROBLEM DETAILS:
Processing Timeframe
PROBLEM:
Claims/Fraud
PROBLEM DETAILS:
Third Party Fraud | Bank Did Not Prevent Fraud or Scam
Problem:
Claims and Fraud
Problem Details:
Claim not filed
