Call center calls "We tried to call you." Transfer #call to NP "Your appointment is not today." "When's my appointment?" Phone call A billing question you can't help with Yes to a receipt Someone left a voicemail Clipboard slides off desk "I have a co- pay?" Patient leaves Urine sample on your desk "What Pharmacy do you use?" "Please sign-in first" "Have you sent in my meds yet?" Laurie Visits the front desk Not today Cass Free! "How long is the doctor gonna be?" Question Any reps coming in No- show Patient called wrong office "Do I need a urine today?" "There's more paperwork?" Someone's insurance isn't approved A conversation longer than 5 minutes Call center calls "We tried to call you." Transfer #call to NP "Your appointment is not today." "When's my appointment?" Phone call A billing question you can't help with Yes to a receipt Someone left a voicemail Clipboard slides off desk "I have a co- pay?" Patient leaves Urine sample on your desk "What Pharmacy do you use?" "Please sign-in first" "Have you sent in my meds yet?" Laurie Visits the front desk Not today Cass Free! "How long is the doctor gonna be?" Question Any reps coming in No- show Patient called wrong office "Do I need a urine today?" "There's more paperwork?" Someone's insurance isn't approved A conversation longer than 5 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call center calls
"We tried to call you."
Transfer #call to NP
"Your appointment is not today."
"When's my appointment?" Phone call
A billing question you can't help with
Yes to a receipt
Someone left a voicemail
Clipboard slides off desk
"I have a co-pay?"
Patient leaves Urine sample on your desk
"What Pharmacy do you use?"
"Please sign-in first"
"Have you sent in my meds yet?"
Laurie Visits the front desk
Not today Cass
Free!
"How long is the doctor gonna be?" Question
Any reps coming in
No-show
Patient called wrong office
"Do I need a urine today?"
"There's more paperwork?"
Someone's insurance isn't approved
A conversation longer than 5 minutes