Patient called wrong office "When's my appointment?" Phone call "I have a co- pay?" "There's more paperwork?" Any reps coming in "Please sign-in first" Clipboard slides off desk "We tried to call you." A billing question you can't help with "Your appointment is not today." Not today Cass Someone's insurance isn't approved Patient leaves Urine sample on your desk "Do I need a urine today?" "How long is the doctor gonna be?" Question Transfer #call to NP Someone left a voicemail Yes to a receipt Free! No- show "Have you sent in my meds yet?" A conversation longer than 5 minutes Call center calls Laurie Visits the front desk "What Pharmacy do you use?" Patient called wrong office "When's my appointment?" Phone call "I have a co- pay?" "There's more paperwork?" Any reps coming in "Please sign-in first" Clipboard slides off desk "We tried to call you." A billing question you can't help with "Your appointment is not today." Not today Cass Someone's insurance isn't approved Patient leaves Urine sample on your desk "Do I need a urine today?" "How long is the doctor gonna be?" Question Transfer #call to NP Someone left a voicemail Yes to a receipt Free! No- show "Have you sent in my meds yet?" A conversation longer than 5 minutes Call center calls Laurie Visits the front desk "What Pharmacy do you use?"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Patient called wrong office
"When's my appointment?" Phone call
"I have a co-pay?"
"There's more paperwork?"
Any reps coming in
"Please sign-in first"
Clipboard slides off desk
"We tried to call you."
A billing question you can't help with
"Your appointment is not today."
Not today Cass
Someone's insurance isn't approved
Patient leaves Urine sample on your desk
"Do I need a urine today?"
"How long is the doctor gonna be?" Question
Transfer #call to NP
Someone left a voicemail
Yes to a receipt
Free!
No-show
"Have you sent in my meds yet?"
A conversation longer than 5 minutes
Call center calls
Laurie Visits the front desk
"What Pharmacy do you use?"