EmergencyKudosFocusRestateReasonTeamworkEECDMVHigh5ConfirmPatientGiveAskPatienceCommunicationsPatienceOperatorLeadersHelpfulSpecialistsAHAEasterGroupConfidenceStatementCodeConfidentialEggsCoachingCustomerExcellenceThankyouResponseVSPIs thereanythingelseOfferAdditionalAssistanceGratefulFin#EffortWarmTransferBreatheResearchBestSupportCCQualitySmileSlowDownEmergencyKudosFocusRestateReasonTeamworkEECDMVHigh5ConfirmPatientGiveAskPatienceCommunicationsPatienceOperatorLeadersHelpfulSpecialistsAHAEasterGroupConfidenceStatementCodeConfidentialEggsCoachingCustomerExcellenceThankyouResponseVSPIs thereanythingelseOfferAdditionalAssistanceGratefulFin#EffortWarmTransferBreatheResearchBestSupportCCQualitySmileSlowDown

April Engagement - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
*
2
I
3
N
4
#
5
*
6
O
7
G
8
#
9
O
10
I
11
*
12
I
13
G
14
*
15
O
16
I
17
B
18
B
19
N
20
#
21
I
22
I
23
G
24
N
25
*
26
B
27
B
28
B
29
G
30
I
31
N
32
G
33
#
34
N
35
B
36
I
37
#
38
N
39
N
40
G
41
O
42
*
43
O
44
I
45
G
46
#
47
*
48
#
49
O
50
N
51
B
52
*
53
B
54
O
55
O
56
*
57
G
58
#
59
B
  1. *-
  2. I-Emergency
  3. N-Kudos
  4. #-Focus
  5. *-Restate Reason
  6. O-Teamwork
  7. G-
  8. #-EEC
  9. O-DMV
  10. I-
  11. *-
  12. I-High 5
  13. G-Confirm
  14. *-Patient
  15. O-Give
  16. I-Ask
  17. B-Patience
  18. B-Communications
  19. N-
  20. #-Patience
  21. I-Operator
  22. I-Leaders
  23. G-Helpful
  24. N-
  25. *-Specialists
  26. B-AHA
  27. B-
  28. B-Easter
  29. G-Group
  30. I-Confidence Statement
  31. N-Code
  32. G-Confidential
  33. #-Eggs
  34. N-Coaching
  35. B-Customer
  36. I-Excellence
  37. #-Thank you
  38. N-Response
  39. N-
  40. G-VSP
  41. O-
  42. *-
  43. O-Is there anything else
  44. I-Offer Additional Assistance
  45. G-Grateful
  46. #-Fin#
  47. *-
  48. #-Effort
  49. O-Warm Transfer
  50. N-Breathe
  51. B-Research
  52. *-Best
  53. B-
  54. O-
  55. O-Support
  56. *-CC
  57. G-Quality
  58. #-Smile
  59. B-Slow Down