FriendlypatientIncorrectitemnumberbilledThankyou froma patientColdchainbreach“I didn’tget myreminder”Internetdropsout"Myprinter isout ofink/toner"Patientlate"I lost myscript/referralcan theDoctor pleasereprint it?"“I was toldit’sfree/bulk-billed”Lab resultsnotback/have tocallpathology"Canyou hearme now"“Canyou fitme in?”Phonecuts outmid-callComputerlaggingAll phonelinesringing atonceMedicarecardexpiredWalk-inpatientPrinterjam“Can Ispeakto PM?”“Just aquickquestion”MedicalDirector/Pracsoftfreezes orcloses theprogram"It'surgent!"(it's noturgent)GPrunningbehindFriendlypatientIncorrectitemnumberbilledThankyou froma patientColdchainbreach“I didn’tget myreminder”Internetdropsout"Myprinter isout ofink/toner"Patientlate"I lost myscript/referralcan theDoctor pleasereprint it?"“I was toldit’sfree/bulk-billed”Lab resultsnotback/have tocallpathology"Canyou hearme now"“Canyou fitme in?”Phonecuts outmid-callComputerlaggingAll phonelinesringing atonceMedicarecardexpiredWalk-inpatientPrinterjam“Can Ispeakto PM?”“Just aquickquestion”MedicalDirector/Pracsoftfreezes orcloses theprogram"It'surgent!"(it's noturgent)GPrunningbehind

Medical Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly patient
  2. Incorrect item number billed
  3. Thank you from a patient
  4. Cold chain breach
  5. “I didn’t get my reminder”
  6. Internet drops out
  7. "My printer is out of ink/toner"
  8. Patient late
  9. "I lost my script/referral can the Doctor please reprint it?"
  10. “I was told it’s free/bulk-billed”
  11. Lab results not back/have to call pathology
  12. "Can you hear me now"
  13. “Can you fit me in?”
  14. Phone cuts out mid-call
  15. Computer lagging
  16. All phone lines ringing at once
  17. Medicare card expired
  18. Walk-in patient
  19. Printer jam
  20. “Can I speak to PM?”
  21. “Just a quick question”
  22. Medical Director/Pracsoft freezes or closes the program
  23. "It's urgent!" (it's not urgent)
  24. GP running behind