Left a caseopen (FirstCaseResolution:No).AssistedwithProgramEligibilityCoachingSessionRelatedCallNew toBenefitCallReceivedLoanSupportCallMade aCheck/PaymentInquiryAssisted withEmploymentVerificationLetterChairYogaNeeded aTranslatorSentanEmailCalledImmediateManagerlineCalledHelpDeskAnsweredRepaymentQuestionConfirmeda CapLimitPut EEon hold toresearchSiteNavigationCallProvidedLoginAssistanceAssistedwithApplicationCreationRequestedaDocumentre-reviewCheckedContactCenterCollegeDocumentRequirementsCallSend a kindmessage toa coach orconsultantEEwasdrivingInstructedEE to makea supportticketLeft a caseopen (FirstCaseResolution:No).AssistedwithProgramEligibilityCoachingSessionRelatedCallNew toBenefitCallReceivedLoanSupportCallMade aCheck/PaymentInquiryAssisted withEmploymentVerificationLetterChairYogaNeeded aTranslatorSentanEmailCalledImmediateManagerlineCalledHelpDeskAnsweredRepaymentQuestionConfirmeda CapLimitPut EEon hold toresearchSiteNavigationCallProvidedLoginAssistanceAssistedwithApplicationCreationRequestedaDocumentre-reviewCheckedContactCenterCollegeDocumentRequirementsCallSend a kindmessage toa coach orconsultantEEwasdrivingInstructedEE to makea supportticket

EdVenture BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left a case open (First Case Resolution: No).
  2. Assisted with Program Eligibility
  3. Coaching Session Related Call
  4. New to Benefit Call
  5. Received Loan Support Call
  6. Made a Check/Payment Inquiry
  7. Assisted with Employment Verification Letter
  8. Chair Yoga
  9. Needed a Translator
  10. Sent an Email
  11. Called Immediate Manager line
  12. Called Help Desk
  13. Answered Repayment Question
  14. Confirmed a Cap Limit
  15. Put EE on hold to research
  16. Site Navigation Call
  17. Provided Login Assistance
  18. Assisted with Application Creation
  19. Requested a Document re-review
  20. Checked Contact Center College
  21. Document Requirements Call
  22. Send a kind message to a coach or consultant
  23. EE was driving
  24. Instructed EE to make a support ticket