Sent atext (forwork)BUCRegistrationCallVirtualTutoringAssistedwithLoginTalkedwithRaymondCalledHelpDeskWhat a longweek... it'sonlyMonday?!Went for awalkduringbreakDeescalateda situationUsed theLanguageLineTransferredaninteractionSent afinalreach outLeft acase openfor reviewNew toBenefitCallImmediateActionCallSent acomplimentto a co-worker orcoachMessagedyour TeamNewRequestfor CareAssistedwith LoanRepaymentEdAssistDocumentationAssistanceWorkedanEmailChecked aCenter'sAvailabilityBookeda CenterTourPetCareCallSent atext (forwork)BUCRegistrationCallVirtualTutoringAssistedwithLoginTalkedwithRaymondCalledHelpDeskWhat a longweek... it'sonlyMonday?!Went for awalkduringbreakDeescalateda situationUsed theLanguageLineTransferredaninteractionSent afinalreach outLeft acase openfor reviewNew toBenefitCallImmediateActionCallSent acomplimentto a co-worker orcoachMessagedyour TeamNewRequestfor CareAssistedwith LoanRepaymentEdAssistDocumentationAssistanceWorkedanEmailChecked aCenter'sAvailabilityBookeda CenterTourPetCareCall

FLEX Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a text (for work)
  2. BUC Registration Call
  3. Virtual Tutoring
  4. Assisted with Login
  5. Talked with Raymond
  6. Called Help Desk
  7. What a long week... it's only Monday?!
  8. Went for a walk during break
  9. Deescalated a situation
  10. Used the Language Line
  11. Transferred an interaction
  12. Sent a final reach out
  13. Left a case open for review
  14. New to Benefit Call
  15. Immediate Action Call
  16. Sent a compliment to a co-worker or coach
  17. Messaged your Team
  18. New Request for Care
  19. Assisted with Loan Repayment
  20. EdAssist Documentation Assistance
  21. Worked an Email
  22. Checked a Center's Availability
  23. Booked a Center Tour
  24. Pet Care Call