Deescalateda situationBookeda CenterTourMessagedyour TeamUsed theLanguageLineImmediateActionCallAssistedwith LoanRepaymentAssistedwithLoginTransferredaninteractionSent acomplimentto a co-worker orcoachChecked aCenter'sAvailabilityLeft acase openfor reviewNewRequestfor CareSent afinalreach outTalkedwithRaymondNew toBenefitCallEdAssistDocumentationAssistanceWhat a longweek... it'sonlyMonday?!PetCareCallCalledHelpDeskVirtualTutoringBUCRegistrationCallSent atext (forwork)Went for awalkduringbreakWorkedanEmailDeescalateda situationBookeda CenterTourMessagedyour TeamUsed theLanguageLineImmediateActionCallAssistedwith LoanRepaymentAssistedwithLoginTransferredaninteractionSent acomplimentto a co-worker orcoachChecked aCenter'sAvailabilityLeft acase openfor reviewNewRequestfor CareSent afinalreach outTalkedwithRaymondNew toBenefitCallEdAssistDocumentationAssistanceWhat a longweek... it'sonlyMonday?!PetCareCallCalledHelpDeskVirtualTutoringBUCRegistrationCallSent atext (forwork)Went for awalkduringbreakWorkedanEmail

FLEX Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated a situation
  2. Booked a Center Tour
  3. Messaged your Team
  4. Used the Language Line
  5. Immediate Action Call
  6. Assisted with Loan Repayment
  7. Assisted with Login
  8. Transferred an interaction
  9. Sent a compliment to a co-worker or coach
  10. Checked a Center's Availability
  11. Left a case open for review
  12. New Request for Care
  13. Sent a final reach out
  14. Talked with Raymond
  15. New to Benefit Call
  16. EdAssist Documentation Assistance
  17. What a long week... it's only Monday?!
  18. Pet Care Call
  19. Called Help Desk
  20. Virtual Tutoring
  21. BUC Registration Call
  22. Sent a text (for work)
  23. Went for a walk during break
  24. Worked an Email