NewRequestfor CareLeft acase openfor reviewMessagedyour TeamTransferredaninteractionEdAssistDocumentationAssistanceCalledHelpDeskDeescalateda situationVirtualTutoringWhat a longweek... it'sonlyMonday?!PetCareCallSent acomplimentto a co-worker orcoachWorkedanEmailBUCRegistrationCallNew toBenefitCallChecked aCenter'sAvailabilitySent afinalreach outUsed theLanguageLineAssistedwithLoginAssistedwith LoanRepaymentBookeda CenterTourImmediateActionCallWent for awalkduringbreakTalkedwithRaymondSent atext (forwork)NewRequestfor CareLeft acase openfor reviewMessagedyour TeamTransferredaninteractionEdAssistDocumentationAssistanceCalledHelpDeskDeescalateda situationVirtualTutoringWhat a longweek... it'sonlyMonday?!PetCareCallSent acomplimentto a co-worker orcoachWorkedanEmailBUCRegistrationCallNew toBenefitCallChecked aCenter'sAvailabilitySent afinalreach outUsed theLanguageLineAssistedwithLoginAssistedwith LoanRepaymentBookeda CenterTourImmediateActionCallWent for awalkduringbreakTalkedwithRaymondSent atext (forwork)

FLEX Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Request for Care
  2. Left a case open for review
  3. Messaged your Team
  4. Transferred an interaction
  5. EdAssist Documentation Assistance
  6. Called Help Desk
  7. Deescalated a situation
  8. Virtual Tutoring
  9. What a long week... it's only Monday?!
  10. Pet Care Call
  11. Sent a compliment to a co-worker or coach
  12. Worked an Email
  13. BUC Registration Call
  14. New to Benefit Call
  15. Checked a Center's Availability
  16. Sent a final reach out
  17. Used the Language Line
  18. Assisted with Login
  19. Assisted with Loan Repayment
  20. Booked a Center Tour
  21. Immediate Action Call
  22. Went for a walk during break
  23. Talked with Raymond
  24. Sent a text (for work)