(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advertising features or services that don’t exist
Wrong items charged
Delivery arrives very late with
Staff arguing with each other in front of customers
Giving incorrect information
Not explaining policies clearly
On hold for excessive time
Phone calls unanswered or rushed
Waiting ages just to pay
Interrupting the customer mid-sentence
Food arrives cold (in a restaurant)
Blaming other teams instead of helping
Annoyed by basic questions
Saying “I don’t know” without offering to find out
Ignoring customer frustration
No greeting when someone walks in
Denying obvious errors
Sarcastic language
Staff avoid eye contact or continue chatting with coworkers
