(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Making returns or refunds unnecessarily difficult
On hold for excessive time
Wrong items charged
Not explaining policies clearly
Transferring calls repeatedly without resolution
Interrupting the customer mid-sentence
No greeting when someone walks in
“That’s not my department”
Food arrives cold (in a restaurant)
Solutions that don’t match the problem
Denying obvious errors
Sarcastic language
Phone calls unanswered or rushed
Staff avoid eye contact or continue chatting with coworkers
Annoyed by basic questions
Advertising features or services that don’t exist
Waiting ages just to pay
Blaming other teams instead of helping
Bathrooms in poor condition
Saying “I don’t know” without offering to find out
Ignoring customer frustration
Giving incorrect information
Delivery arrives very late with
Staff arguing with each other in front of customers
