Bad customer service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Delivery arrives very late with
2. Interrupting the customer mid-sentence
3. Food arrives cold (in a restaurant)
4. Denying obvious errors
5. Ignoring customer frustration
6. Waiting ages just to pay
7. Staff avoid eye contact or continue chatting with coworkers
8. Phone calls unanswered or rushed
9. Not explaining policies clearly
10. Making returns or refunds unnecessarily difficult
11. Wrong items charged
12. Staff arguing with each other in front of customers
13. Saying “I don’t know” without offering to find out
14. “That’s not my department”
15. Giving incorrect information
16. Advertising features or services that don’t exist
17. Blaming other teams instead of helping
18. Annoyed by basic questions
19. Bathrooms in poor condition
20. Transferring calls repeatedly without resolution
21. No greeting when someone walks in
22. Sarcastic language
23. Solutions that don’t match the problem
24. On hold for excessive time