Emailed achange ofbeneficiaryformCheckedOLRRNotesOfferedthesurveyWentreadyright aftera callCustomeris fromFloridaPromotedthe onlinewebsiteSomeoneasksaboutweatherDiscussedDividendsCustomerthankedyou byname!Emailedan onlineaccountset upTalked tosomeonethat isverbal authProcesseda loanrequestHelped anagent onthe helplineSaid goodmorningin teamchatConserveda policyTransferreda customerto salesReviewedcurrentcoverageCustomersays“Trust-Stage”Set up newbillingmethod withcardinformationCustomeris fromIowaSent apolicysummarySpoketo aspouseDeescalateda callerUpdatedanaddressEmailed achange ofbeneficiaryformCheckedOLRRNotesOfferedthesurveyWentreadyright aftera callCustomeris fromFloridaPromotedthe onlinewebsiteSomeoneasksaboutweatherDiscussedDividendsCustomerthankedyou byname!Emailedan onlineaccountset upTalked tosomeonethat isverbal authProcesseda loanrequestHelped anagent onthe helplineSaid goodmorningin teamchatConserveda policyTransferreda customerto salesReviewedcurrentcoverageCustomersays“Trust-Stage”Set up newbillingmethod withcardinformationCustomeris fromIowaSent apolicysummarySpoketo aspouseDeescalateda callerUpdatedanaddress

Monday Funday BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed a change of beneficiary form
  2. Checked OLRR Notes
  3. Offered the survey
  4. Went ready right after a call
  5. Customer is from Florida
  6. Promoted the online website
  7. Someone asks about weather
  8. Discussed Dividends
  9. Customer thanked you by name!
  10. Emailed an online account set up
  11. Talked to someone that is verbal auth
  12. Processed a loan request
  13. Helped an agent on the help line
  14. Said good morning in team chat
  15. Conserved a policy
  16. Transferred a customer to sales
  17. Reviewed current coverage
  18. Customer says “Trust-Stage”
  19. Set up new billing method with card information
  20. Customer is from Iowa
  21. Sent a policy summary
  22. Spoke to a spouse
  23. Deescalated a caller
  24. Updated an address