Emailed achange ofbeneficiaryformHelped anagent onthe helplineCheckedOLRRNotesCustomerthankedyou byname!Talked tosomeonethat isverbal authCustomeris fromFloridaCustomersays“Trust-Stage”Transferreda customerto salesSaid goodmorningin teamchatPromotedthe onlinewebsiteDiscussedDividendsDeescalateda callerSomeoneasksaboutweatherWentreadyright aftera callProcesseda loanrequestUpdatedanaddressSet up newbillingmethod withcardinformationConserveda policySpoketo aspouseOfferedthesurveyReviewedcurrentcoverageSent apolicysummaryEmailedan onlineaccountset upCustomeris fromIowaEmailed achange ofbeneficiaryformHelped anagent onthe helplineCheckedOLRRNotesCustomerthankedyou byname!Talked tosomeonethat isverbal authCustomeris fromFloridaCustomersays“Trust-Stage”Transferreda customerto salesSaid goodmorningin teamchatPromotedthe onlinewebsiteDiscussedDividendsDeescalateda callerSomeoneasksaboutweatherWentreadyright aftera callProcesseda loanrequestUpdatedanaddressSet up newbillingmethod withcardinformationConserveda policySpoketo aspouseOfferedthesurveyReviewedcurrentcoverageSent apolicysummaryEmailedan onlineaccountset upCustomeris fromIowa

Monday Funday BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed a change of beneficiary form
  2. Helped an agent on the help line
  3. Checked OLRR Notes
  4. Customer thanked you by name!
  5. Talked to someone that is verbal auth
  6. Customer is from Florida
  7. Customer says “Trust-Stage”
  8. Transferred a customer to sales
  9. Said good morning in team chat
  10. Promoted the online website
  11. Discussed Dividends
  12. Deescalated a caller
  13. Someone asks about weather
  14. Went ready right after a call
  15. Processed a loan request
  16. Updated an address
  17. Set up new billing method with card information
  18. Conserved a policy
  19. Spoke to a spouse
  20. Offered the survey
  21. Reviewed current coverage
  22. Sent a policy summary
  23. Emailed an online account set up
  24. Customer is from Iowa