Transferreda customerto salesHelped anagent onthe helplineCustomerthankedyou byname!Emailed achange ofbeneficiaryformCustomeris fromIowaPromotedthe onlinewebsiteWentreadyright aftera callSent apolicysummarySaid goodmorningin teamchatDiscussedDividendsOfferedthesurveyReviewedcurrentcoverageCheckedOLRRNotesCustomeris fromFloridaProcesseda loanrequestUpdatedanaddressSpoketo aspouseTalked tosomeonethat isverbal authDeescalateda callerConserveda policyEmailedan onlineaccountset upCustomersays“Trust-Stage”Set up newbillingmethod withcardinformationSomeoneasksaboutweatherTransferreda customerto salesHelped anagent onthe helplineCustomerthankedyou byname!Emailed achange ofbeneficiaryformCustomeris fromIowaPromotedthe onlinewebsiteWentreadyright aftera callSent apolicysummarySaid goodmorningin teamchatDiscussedDividendsOfferedthesurveyReviewedcurrentcoverageCheckedOLRRNotesCustomeris fromFloridaProcesseda loanrequestUpdatedanaddressSpoketo aspouseTalked tosomeonethat isverbal authDeescalateda callerConserveda policyEmailedan onlineaccountset upCustomersays“Trust-Stage”Set up newbillingmethod withcardinformationSomeoneasksaboutweather

Monday Funday BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a customer to sales
  2. Helped an agent on the help line
  3. Customer thanked you by name!
  4. Emailed a change of beneficiary form
  5. Customer is from Iowa
  6. Promoted the online website
  7. Went ready right after a call
  8. Sent a policy summary
  9. Said good morning in team chat
  10. Discussed Dividends
  11. Offered the survey
  12. Reviewed current coverage
  13. Checked OLRR Notes
  14. Customer is from Florida
  15. Processed a loan request
  16. Updated an address
  17. Spoke to a spouse
  18. Talked to someone that is verbal auth
  19. Deescalated a caller
  20. Conserved a policy
  21. Emailed an online account set up
  22. Customer says “Trust-Stage”
  23. Set up new billing method with card information
  24. Someone asks about weather