Customerthankedyou byname!Customersays“Trust-Stage”DiscussedDividendsProcesseda loanrequestHelped anagent onthe helplineSet up newbillingmethod withcardinformationSpoketo aspouseCheckedOLRRNotesTalked tosomeonethat isverbal authCustomeris fromIowaEmailedan onlineaccountset upConserveda policySomeoneasksaboutweatherDeescalateda callerUpdatedanaddressEmailed achange ofbeneficiaryformPromotedthe onlinewebsiteSent apolicysummaryTransferreda customerto salesSaid goodmorningin teamchatReviewedcurrentcoverageCustomeris fromFloridaWentreadyright aftera callOfferedthesurveyCustomerthankedyou byname!Customersays“Trust-Stage”DiscussedDividendsProcesseda loanrequestHelped anagent onthe helplineSet up newbillingmethod withcardinformationSpoketo aspouseCheckedOLRRNotesTalked tosomeonethat isverbal authCustomeris fromIowaEmailedan onlineaccountset upConserveda policySomeoneasksaboutweatherDeescalateda callerUpdatedanaddressEmailed achange ofbeneficiaryformPromotedthe onlinewebsiteSent apolicysummaryTransferreda customerto salesSaid goodmorningin teamchatReviewedcurrentcoverageCustomeris fromFloridaWentreadyright aftera callOfferedthesurvey

Monday Funday BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer thanked you by name!
  2. Customer says “Trust-Stage”
  3. Discussed Dividends
  4. Processed a loan request
  5. Helped an agent on the help line
  6. Set up new billing method with card information
  7. Spoke to a spouse
  8. Checked OLRR Notes
  9. Talked to someone that is verbal auth
  10. Customer is from Iowa
  11. Emailed an online account set up
  12. Conserved a policy
  13. Someone asks about weather
  14. Deescalated a caller
  15. Updated an address
  16. Emailed a change of beneficiary form
  17. Promoted the online website
  18. Sent a policy summary
  19. Transferred a customer to sales
  20. Said good morning in team chat
  21. Reviewed current coverage
  22. Customer is from Florida
  23. Went ready right after a call
  24. Offered the survey