"I Would HaveGotten AwayWith It!:Saved a salethat was goingto hang upVanishing Villain:Overcame a priceobjection byfocusing on the"Project Solution"rather than theSKU price.Found a"Ghost" SKU:Found andsold an item insearch historyFed a ScoobySnack:Used a bridgequestion fromthe trainingMysteryMachine Move:Every clickmatched aconversationJeepers!"Justification: Useda Discovery Bridgeto turn a "justlooking" customerinto a "buyingtoday" customer.Unmasked theNeed:Customeradmitted theyneed theaccessory youfound"Zoinks!" Sale:Added aprotection planusingAlternativeChoiceSolved theCase:Closed a 3+item orderScooby-DooShuffle:Pivoted fromone SKU to amulti-itemsolutionThe "Velma"View:Used the cartas your"Cheat Sheet"Daphne’sDiscovery:Connected acart item to alarger projectShaggy’sSnack:Sold a relatedaccessory or"Add-on"The "Unlock"Bridge:Used the phrase:"I noticed someitems in yourcart..."The FinalChecklist:Asked: "Did youfind everythingyou needed?"The MysteryMachine Tune-Up:Verified Way Daydelivery dates forevery single itemin the customer'scart.Avoided the"Villain":Stopped amissedopportunity andunlocked a cart"Let's Split Up,Gang!":Offered two differentproduct options using"Alternative Choice"(The Either/Ortechnique).Scooby’s "Double-Double":Successfullyadded twodifferent ProtectionPlans to a singleorder.Fred’sFoundation:Confirmeddelivery datesfor the wholeprojectThe MysteryMachine Map:Navigated directlyto a customer’ssearch history tofind the "missinglink" in their project.Scooby SnackTriple-Play:Offered Protection,Assembly, and aRelated Accessoryon one call.Expert Gear:Offeredassembly ordeliverycluesUnmasking theProject: Customersaid the magicwords: "I actually amworking on a wholeroom!" after youasked a bridgequestion."I Would HaveGotten AwayWith It!:Saved a salethat was goingto hang upVanishing Villain:Overcame a priceobjection byfocusing on the"Project Solution"rather than theSKU price.Found a"Ghost" SKU:Found andsold an item insearch historyFed a ScoobySnack:Used a bridgequestion fromthe trainingMysteryMachine Move:Every clickmatched aconversationJeepers!"Justification: Useda Discovery Bridgeto turn a "justlooking" customerinto a "buyingtoday" customer.Unmasked theNeed:Customeradmitted theyneed theaccessory youfound"Zoinks!" Sale:Added aprotection planusingAlternativeChoiceSolved theCase:Closed a 3+item orderScooby-DooShuffle:Pivoted fromone SKU to amulti-itemsolutionThe "Velma"View:Used the cartas your"Cheat Sheet"Daphne’sDiscovery:Connected acart item to alarger projectShaggy’sSnack:Sold a relatedaccessory or"Add-on"The "Unlock"Bridge:Used the phrase:"I noticed someitems in yourcart..."The FinalChecklist:Asked: "Did youfind everythingyou needed?"The MysteryMachine Tune-Up:Verified Way Daydelivery dates forevery single itemin the customer'scart.Avoided the"Villain":Stopped amissedopportunity andunlocked a cart"Let's Split Up,Gang!":Offered two differentproduct options using"Alternative Choice"(The Either/Ortechnique).Scooby’s "Double-Double":Successfullyadded twodifferent ProtectionPlans to a singleorder.Fred’sFoundation:Confirmeddelivery datesfor the wholeprojectThe MysteryMachine Map:Navigated directlyto a customer’ssearch history tofind the "missinglink" in their project.Scooby SnackTriple-Play:Offered Protection,Assembly, and aRelated Accessoryon one call.Expert Gear:Offeredassembly ordeliverycluesUnmasking theProject: Customersaid the magicwords: "I actually amworking on a wholeroom!" after youasked a bridgequestion.

MYSTERY MACHINE BING(O) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I Would Have Gotten Away With It!: Saved a sale that was going to hang up
  2. Vanishing Villain: Overcame a price objection by focusing on the "Project Solution" rather than the SKU price.
  3. Found a "Ghost" SKU: Found and sold an item in search history
  4. Fed a Scooby Snack: Used a bridge question from the training
  5. Mystery Machine Move: Every click matched a conversation
  6. Jeepers!" Justification: Used a Discovery Bridge to turn a "just looking" customer into a "buying today" customer.
  7. Unmasked the Need: Customer admitted they need the accessory you found
  8. "Zoinks!" Sale: Added a protection plan using Alternative Choice
  9. Solved the Case: Closed a 3+ item order
  10. Scooby-Doo Shuffle: Pivoted from one SKU to a multi-item solution
  11. The "Velma" View: Used the cart as your "Cheat Sheet"
  12. Daphne’s Discovery: Connected a cart item to a larger project
  13. Shaggy’s Snack: Sold a related accessory or "Add-on"
  14. The "Unlock" Bridge: Used the phrase: "I noticed some items in your cart..."
  15. The Final Checklist: Asked: "Did you find everything you needed?"
  16. The Mystery Machine Tune-Up: Verified Way Day delivery dates for every single item in the customer's cart.
  17. Avoided the "Villain": Stopped a missed opportunity and unlocked a cart
  18. "Let's Split Up, Gang!": Offered two different product options using "Alternative Choice" (The Either/Or technique).
  19. Scooby’s "Double-Double": Successfully added two different Protection Plans to a single order.
  20. Fred’s Foundation: Confirmed delivery dates for the whole project
  21. The Mystery Machine Map: Navigated directly to a customer’s search history to find the "missing link" in their project.
  22. Scooby Snack Triple-Play: Offered Protection, Assembly, and a Related Accessory on one call.
  23. Expert Gear: Offered assembly or delivery clues
  24. Unmasking the Project: Customer said the magic words: "I actually am working on a whole room!" after you asked a bridge question.