"Zoinks!" Sale:Added aprotection planusingAlternativeChoiceAvoided the"Villain":Stopped amissedopportunity andunlocked a cartVanishing Villain:Overcame a priceobjection byfocusing on the"Project Solution"rather than theSKU price.The FinalChecklist:Asked: "Did youfind everythingyou needed?"Fed a ScoobySnack:Used a bridgequestion fromthe trainingUnmasked theNeed:Customeradmitted theyneed theaccessory youfoundScooby SnackTriple-Play:Offered Protection,Assembly, and aRelated Accessoryon one call.Found a"Ghost" SKU:Found andsold an item insearch history"I Would HaveGotten AwayWith It!:Saved a salethat was goingto hang upFred’sFoundation:Confirmeddelivery datesfor the wholeprojectThe "Unlock"Bridge:Used the phrase:"I noticed someitems in yourcart..."Daphne’sDiscovery:Connected acart item to alarger projectScooby-DooShuffle:Pivoted fromone SKU to amulti-itemsolutionScooby’s "Double-Double":Successfullyadded twodifferent ProtectionPlans to a singleorder.Solved theCase:Closed a 3+item orderJeepers!"Justification: Useda Discovery Bridgeto turn a "justlooking" customerinto a "buyingtoday" customer.The "Velma"View:Used the cartas your"Cheat Sheet"The MysteryMachine Tune-Up:Verified Way Daydelivery dates forevery single itemin the customer'scart.MysteryMachine Move:Every clickmatched aconversation"Let's Split Up,Gang!":Offered two differentproduct options using"Alternative Choice"(The Either/Ortechnique).Expert Gear:Offeredassembly ordeliverycluesShaggy’sSnack:Sold a relatedaccessory or"Add-on"The MysteryMachine Map:Navigated directlyto a customer’ssearch history tofind the "missinglink" in their project.Unmasking theProject: Customersaid the magicwords: "I actually amworking on a wholeroom!" after youasked a bridgequestion."Zoinks!" Sale:Added aprotection planusingAlternativeChoiceAvoided the"Villain":Stopped amissedopportunity andunlocked a cartVanishing Villain:Overcame a priceobjection byfocusing on the"Project Solution"rather than theSKU price.The FinalChecklist:Asked: "Did youfind everythingyou needed?"Fed a ScoobySnack:Used a bridgequestion fromthe trainingUnmasked theNeed:Customeradmitted theyneed theaccessory youfoundScooby SnackTriple-Play:Offered Protection,Assembly, and aRelated Accessoryon one call.Found a"Ghost" SKU:Found andsold an item insearch history"I Would HaveGotten AwayWith It!:Saved a salethat was goingto hang upFred’sFoundation:Confirmeddelivery datesfor the wholeprojectThe "Unlock"Bridge:Used the phrase:"I noticed someitems in yourcart..."Daphne’sDiscovery:Connected acart item to alarger projectScooby-DooShuffle:Pivoted fromone SKU to amulti-itemsolutionScooby’s "Double-Double":Successfullyadded twodifferent ProtectionPlans to a singleorder.Solved theCase:Closed a 3+item orderJeepers!"Justification: Useda Discovery Bridgeto turn a "justlooking" customerinto a "buyingtoday" customer.The "Velma"View:Used the cartas your"Cheat Sheet"The MysteryMachine Tune-Up:Verified Way Daydelivery dates forevery single itemin the customer'scart.MysteryMachine Move:Every clickmatched aconversation"Let's Split Up,Gang!":Offered two differentproduct options using"Alternative Choice"(The Either/Ortechnique).Expert Gear:Offeredassembly ordeliverycluesShaggy’sSnack:Sold a relatedaccessory or"Add-on"The MysteryMachine Map:Navigated directlyto a customer’ssearch history tofind the "missinglink" in their project.Unmasking theProject: Customersaid the magicwords: "I actually amworking on a wholeroom!" after youasked a bridgequestion.

MYSTERY MACHINE BING(O) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Zoinks!" Sale: Added a protection plan using Alternative Choice
  2. Avoided the "Villain": Stopped a missed opportunity and unlocked a cart
  3. Vanishing Villain: Overcame a price objection by focusing on the "Project Solution" rather than the SKU price.
  4. The Final Checklist: Asked: "Did you find everything you needed?"
  5. Fed a Scooby Snack: Used a bridge question from the training
  6. Unmasked the Need: Customer admitted they need the accessory you found
  7. Scooby Snack Triple-Play: Offered Protection, Assembly, and a Related Accessory on one call.
  8. Found a "Ghost" SKU: Found and sold an item in search history
  9. "I Would Have Gotten Away With It!: Saved a sale that was going to hang up
  10. Fred’s Foundation: Confirmed delivery dates for the whole project
  11. The "Unlock" Bridge: Used the phrase: "I noticed some items in your cart..."
  12. Daphne’s Discovery: Connected a cart item to a larger project
  13. Scooby-Doo Shuffle: Pivoted from one SKU to a multi-item solution
  14. Scooby’s "Double-Double": Successfully added two different Protection Plans to a single order.
  15. Solved the Case: Closed a 3+ item order
  16. Jeepers!" Justification: Used a Discovery Bridge to turn a "just looking" customer into a "buying today" customer.
  17. The "Velma" View: Used the cart as your "Cheat Sheet"
  18. The Mystery Machine Tune-Up: Verified Way Day delivery dates for every single item in the customer's cart.
  19. Mystery Machine Move: Every click matched a conversation
  20. "Let's Split Up, Gang!": Offered two different product options using "Alternative Choice" (The Either/Or technique).
  21. Expert Gear: Offered assembly or delivery clues
  22. Shaggy’s Snack: Sold a related accessory or "Add-on"
  23. The Mystery Machine Map: Navigated directly to a customer’s search history to find the "missing link" in their project.
  24. Unmasking the Project: Customer said the magic words: "I actually am working on a whole room!" after you asked a bridge question.