Spoke tosomeoneinMinnesotaCustomersays“Trust-Stage”Changedpayment tostatementby mailCustomerthankedyou byname!Emailed achange ofbeneficiaryformCustomeris fromNew YorkMademultiplepaymentsduring onecallOfferedthesurveyTransferreda policy tosales. Spoketo aspouseProcesseda loanrequestConserveda policySet up newbillingmethod withcardinformationHelped anagent onthe helpline.DrankCoffeeor TeaSaid ‘Goodmorning inthe teamchat!’Transferredto LibertyMutualUpdatedanaddressSpoke toan EthosagentCustomeris drivingDeescalateda callerSent apolicysummaryCheckedOLRRNotesWentreadyright aftera callSpoke tosomeoneinMinnesotaCustomersays“Trust-Stage”Changedpayment tostatementby mailCustomerthankedyou byname!Emailed achange ofbeneficiaryformCustomeris fromNew YorkMademultiplepaymentsduring onecallOfferedthesurveyTransferreda policy tosales. Spoketo aspouseProcesseda loanrequestConserveda policySet up newbillingmethod withcardinformationHelped anagent onthe helpline.DrankCoffeeor TeaSaid ‘Goodmorning inthe teamchat!’Transferredto LibertyMutualUpdatedanaddressSpoke toan EthosagentCustomeris drivingDeescalateda callerSent apolicysummaryCheckedOLRRNotesWentreadyright aftera call

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to someone in Minnesota
  2. Customer says “Trust-Stage”
  3. Changed payment to statement by mail
  4. Customer thanked you by name!
  5. Emailed a change of beneficiary form
  6. Customer is from New York
  7. Made multiple payments during one call
  8. Offered the survey
  9. Transferred a policy to sales. 
  10. Spoke to a spouse
  11. Processed a loan request
  12. Conserved a policy
  13. Set up new billing method with card information
  14. Helped an agent on the help line.
  15. Drank Coffee or Tea
  16. Said ‘Good morning in the team chat!’
  17. Transferred to Liberty Mutual
  18. Updated an address
  19. Spoke to an Ethos agent
  20. Customer is driving
  21. Deescalated a caller
  22. Sent a policy summary
  23. Checked OLRR Notes
  24. Went ready right after a call