Wentreadyright aftera callCustomeris fromNew YorkMademultiplepaymentsduring onecallSpoke toan EthosagentConserveda policyTransferredto LibertyMutualSpoke tosomeoneinMinnesotaEmailed achange ofbeneficiaryformCheckedOLRRNotesSaid ‘Goodmorning inthe teamchat!’Transferreda policy tosales. Processeda loanrequestHelped anagent onthe helpline.Changedpayment tostatementby mailCustomeris drivingUpdatedanaddressSent apolicysummaryDeescalateda callerOfferedthesurveyCustomerthankedyou byname!Customersays“Trust-Stage”DrankCoffeeor TeaSet up newbillingmethod withcardinformationSpoketo aspouseWentreadyright aftera callCustomeris fromNew YorkMademultiplepaymentsduring onecallSpoke toan EthosagentConserveda policyTransferredto LibertyMutualSpoke tosomeoneinMinnesotaEmailed achange ofbeneficiaryformCheckedOLRRNotesSaid ‘Goodmorning inthe teamchat!’Transferreda policy tosales. Processeda loanrequestHelped anagent onthe helpline.Changedpayment tostatementby mailCustomeris drivingUpdatedanaddressSent apolicysummaryDeescalateda callerOfferedthesurveyCustomerthankedyou byname!Customersays“Trust-Stage”DrankCoffeeor TeaSet up newbillingmethod withcardinformationSpoketo aspouse

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went ready right after a call
  2. Customer is from New York
  3. Made multiple payments during one call
  4. Spoke to an Ethos agent
  5. Conserved a policy
  6. Transferred to Liberty Mutual
  7. Spoke to someone in Minnesota
  8. Emailed a change of beneficiary form
  9. Checked OLRR Notes
  10. Said ‘Good morning in the team chat!’
  11. Transferred a policy to sales. 
  12. Processed a loan request
  13. Helped an agent on the help line.
  14. Changed payment to statement by mail
  15. Customer is driving
  16. Updated an address
  17. Sent a policy summary
  18. Deescalated a caller
  19. Offered the survey
  20. Customer thanked you by name!
  21. Customer says “Trust-Stage”
  22. Drank Coffee or Tea
  23. Set up new billing method with card information
  24. Spoke to a spouse