Transferreda policy tosales. Sent apolicysummaryCheckedOLRRNotesHelped anagent onthe helpline.Conserveda policyCustomeris fromNew YorkCustomersays“Trust-Stage”Customeris drivingProcesseda loanrequestSpoke toan EthosagentOfferedthesurveyDrankCoffeeor TeaSaid ‘Goodmorning inthe teamchat!’Transferredto LibertyMutualChangedpayment tostatementby mailSet up newbillingmethod withcardinformationMademultiplepaymentsduring onecallEmailed achange ofbeneficiaryformUpdatedanaddressSpoketo aspouseCustomerthankedyou byname!Spoke tosomeoneinMinnesotaDeescalateda callerWentreadyright aftera callTransferreda policy tosales. Sent apolicysummaryCheckedOLRRNotesHelped anagent onthe helpline.Conserveda policyCustomeris fromNew YorkCustomersays“Trust-Stage”Customeris drivingProcesseda loanrequestSpoke toan EthosagentOfferedthesurveyDrankCoffeeor TeaSaid ‘Goodmorning inthe teamchat!’Transferredto LibertyMutualChangedpayment tostatementby mailSet up newbillingmethod withcardinformationMademultiplepaymentsduring onecallEmailed achange ofbeneficiaryformUpdatedanaddressSpoketo aspouseCustomerthankedyou byname!Spoke tosomeoneinMinnesotaDeescalateda callerWentreadyright aftera call

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a policy to sales. 
  2. Sent a policy summary
  3. Checked OLRR Notes
  4. Helped an agent on the help line.
  5. Conserved a policy
  6. Customer is from New York
  7. Customer says “Trust-Stage”
  8. Customer is driving
  9. Processed a loan request
  10. Spoke to an Ethos agent
  11. Offered the survey
  12. Drank Coffee or Tea
  13. Said ‘Good morning in the team chat!’
  14. Transferred to Liberty Mutual
  15. Changed payment to statement by mail
  16. Set up new billing method with card information
  17. Made multiple payments during one call
  18. Emailed a change of beneficiary form
  19. Updated an address
  20. Spoke to a spouse
  21. Customer thanked you by name!
  22. Spoke to someone in Minnesota
  23. Deescalated a caller
  24. Went ready right after a call