Spoketo aspouseCustomersays“Trust-Stage”Emailed achange ofbeneficiaryformTransferredto LibertyMutualDeescalateda callerDrankCoffeeor TeaTransferreda policy tosales. Mademultiplepaymentsduring onecallProcesseda loanrequestSent apolicysummarySpoke tosomeoneinMinnesotaSaid ‘Goodmorning inthe teamchat!’Changedpayment tostatementby mailCheckedOLRRNotesHelped anagent onthe helpline.Wentreadyright aftera callCustomeris drivingCustomerthankedyou byname!UpdatedanaddressConserveda policySet up newbillingmethod withcardinformationCustomeris fromNew YorkSpoke toan EthosagentOfferedthesurveySpoketo aspouseCustomersays“Trust-Stage”Emailed achange ofbeneficiaryformTransferredto LibertyMutualDeescalateda callerDrankCoffeeor TeaTransferreda policy tosales. Mademultiplepaymentsduring onecallProcesseda loanrequestSent apolicysummarySpoke tosomeoneinMinnesotaSaid ‘Goodmorning inthe teamchat!’Changedpayment tostatementby mailCheckedOLRRNotesHelped anagent onthe helpline.Wentreadyright aftera callCustomeris drivingCustomerthankedyou byname!UpdatedanaddressConserveda policySet up newbillingmethod withcardinformationCustomeris fromNew YorkSpoke toan EthosagentOfferedthesurvey

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a spouse
  2. Customer says “Trust-Stage”
  3. Emailed a change of beneficiary form
  4. Transferred to Liberty Mutual
  5. Deescalated a caller
  6. Drank Coffee or Tea
  7. Transferred a policy to sales. 
  8. Made multiple payments during one call
  9. Processed a loan request
  10. Sent a policy summary
  11. Spoke to someone in Minnesota
  12. Said ‘Good morning in the team chat!’
  13. Changed payment to statement by mail
  14. Checked OLRR Notes
  15. Helped an agent on the help line.
  16. Went ready right after a call
  17. Customer is driving
  18. Customer thanked you by name!
  19. Updated an address
  20. Conserved a policy
  21. Set up new billing method with card information
  22. Customer is from New York
  23. Spoke to an Ethos agent
  24. Offered the survey