Deescalateda callerCustomersays“Trust-Stage”Customeris drivingSent apolicysummaryChangedpayment tostatementby mailCustomerthankedyou byname!Said ‘Goodmorning inthe teamchat!’Transferreda policy tosales. OfferedthesurveySpoketo aspouseHelped anagent onthe helpline.Spoke toan EthosagentDrankCoffeeor TeaTransferredto LibertyMutualUpdatedanaddressCheckedOLRRNotesSet up newbillingmethod withcardinformationCustomeris fromNew YorkConserveda policyEmailed achange ofbeneficiaryformSpoke tosomeoneinMinnesotaProcesseda loanrequestWentreadyright aftera callMademultiplepaymentsduring onecallDeescalateda callerCustomersays“Trust-Stage”Customeris drivingSent apolicysummaryChangedpayment tostatementby mailCustomerthankedyou byname!Said ‘Goodmorning inthe teamchat!’Transferreda policy tosales. OfferedthesurveySpoketo aspouseHelped anagent onthe helpline.Spoke toan EthosagentDrankCoffeeor TeaTransferredto LibertyMutualUpdatedanaddressCheckedOLRRNotesSet up newbillingmethod withcardinformationCustomeris fromNew YorkConserveda policyEmailed achange ofbeneficiaryformSpoke tosomeoneinMinnesotaProcesseda loanrequestWentreadyright aftera callMademultiplepaymentsduring onecall

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated a caller
  2. Customer says “Trust-Stage”
  3. Customer is driving
  4. Sent a policy summary
  5. Changed payment to statement by mail
  6. Customer thanked you by name!
  7. Said ‘Good morning in the team chat!’
  8. Transferred a policy to sales. 
  9. Offered the survey
  10. Spoke to a spouse
  11. Helped an agent on the help line.
  12. Spoke to an Ethos agent
  13. Drank Coffee or Tea
  14. Transferred to Liberty Mutual
  15. Updated an address
  16. Checked OLRR Notes
  17. Set up new billing method with card information
  18. Customer is from New York
  19. Conserved a policy
  20. Emailed a change of beneficiary form
  21. Spoke to someone in Minnesota
  22. Processed a loan request
  23. Went ready right after a call
  24. Made multiple payments during one call