CheckedOLRRNotesDrankCoffeeor TeaConserveda policyChangedpayment tostatementby mailDeescalateda callerCustomeris fromNew YorkEmailed achange ofbeneficiaryformMademultiplepaymentsduring onecallOfferedthesurveyCustomersays“Trust-Stage”Sent apolicysummaryHelped anagent onthe helpline.Set up newbillingmethod withcardinformationSpoketo aspouseWentreadyright aftera callSaid ‘Goodmorning inthe teamchat!’Spoke tosomeoneinMinnesotaProcesseda loanrequestTransferreda policy tosales. Customeris drivingUpdatedanaddressTransferredto LibertyMutualSpoke toan EthosagentCustomerthankedyou byname!CheckedOLRRNotesDrankCoffeeor TeaConserveda policyChangedpayment tostatementby mailDeescalateda callerCustomeris fromNew YorkEmailed achange ofbeneficiaryformMademultiplepaymentsduring onecallOfferedthesurveyCustomersays“Trust-Stage”Sent apolicysummaryHelped anagent onthe helpline.Set up newbillingmethod withcardinformationSpoketo aspouseWentreadyright aftera callSaid ‘Goodmorning inthe teamchat!’Spoke tosomeoneinMinnesotaProcesseda loanrequestTransferreda policy tosales. Customeris drivingUpdatedanaddressTransferredto LibertyMutualSpoke toan EthosagentCustomerthankedyou byname!

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked OLRR Notes
  2. Drank Coffee or Tea
  3. Conserved a policy
  4. Changed payment to statement by mail
  5. Deescalated a caller
  6. Customer is from New York
  7. Emailed a change of beneficiary form
  8. Made multiple payments during one call
  9. Offered the survey
  10. Customer says “Trust-Stage”
  11. Sent a policy summary
  12. Helped an agent on the help line.
  13. Set up new billing method with card information
  14. Spoke to a spouse
  15. Went ready right after a call
  16. Said ‘Good morning in the team chat!’
  17. Spoke to someone in Minnesota
  18. Processed a loan request
  19. Transferred a policy to sales. 
  20. Customer is driving
  21. Updated an address
  22. Transferred to Liberty Mutual
  23. Spoke to an Ethos agent
  24. Customer thanked you by name!