Customersays“Trust-Stage”Mademultiplepaymentsduring onecallSpoke toan EthosagentSpoke tosomeoneinMinnesotaSet up newbillingmethod withcardinformationSpoketo aspouseWentreadyright aftera callTransferreda policy tosales. DrankCoffeeor TeaHelped anagent onthe helpline.Said ‘Goodmorning inthe teamchat!’Sent apolicysummaryCustomerthankedyou byname!OfferedthesurveyProcesseda loanrequestCustomeris fromNew YorkConserveda policyEmailed achange ofbeneficiaryformDeescalateda callerCustomeris drivingCheckedOLRRNotesUpdatedanaddressTransferredto LibertyMutualChangedpayment tostatementby mailCustomersays“Trust-Stage”Mademultiplepaymentsduring onecallSpoke toan EthosagentSpoke tosomeoneinMinnesotaSet up newbillingmethod withcardinformationSpoketo aspouseWentreadyright aftera callTransferreda policy tosales. DrankCoffeeor TeaHelped anagent onthe helpline.Said ‘Goodmorning inthe teamchat!’Sent apolicysummaryCustomerthankedyou byname!OfferedthesurveyProcesseda loanrequestCustomeris fromNew YorkConserveda policyEmailed achange ofbeneficiaryformDeescalateda callerCustomeris drivingCheckedOLRRNotesUpdatedanaddressTransferredto LibertyMutualChangedpayment tostatementby mail

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says “Trust-Stage”
  2. Made multiple payments during one call
  3. Spoke to an Ethos agent
  4. Spoke to someone in Minnesota
  5. Set up new billing method with card information
  6. Spoke to a spouse
  7. Went ready right after a call
  8. Transferred a policy to sales. 
  9. Drank Coffee or Tea
  10. Helped an agent on the help line.
  11. Said ‘Good morning in the team chat!’
  12. Sent a policy summary
  13. Customer thanked you by name!
  14. Offered the survey
  15. Processed a loan request
  16. Customer is from New York
  17. Conserved a policy
  18. Emailed a change of beneficiary form
  19. Deescalated a caller
  20. Customer is driving
  21. Checked OLRR Notes
  22. Updated an address
  23. Transferred to Liberty Mutual
  24. Changed payment to statement by mail