Said ‘Goodmorning inthe teamchat!’Emailed achange ofbeneficiaryformSet up newbillingmethod withcardinformationWentreadyright aftera callConserveda policyMademultiplepaymentsduring onecallDrankCoffeeor TeaSpoketo aspouseCustomeris drivingSent apolicysummaryCustomerthankedyou byname!Deescalateda callerChangedpayment tostatementby mailUpdatedanaddressSpoke toan EthosagentCustomeris fromNew YorkCheckedOLRRNotesHelped anagent onthe helpline.Transferredto LibertyMutualSpoke tosomeoneinMinnesotaOfferedthesurveyTransferreda policy tosales. Processeda loanrequestCustomersays“Trust-Stage”Said ‘Goodmorning inthe teamchat!’Emailed achange ofbeneficiaryformSet up newbillingmethod withcardinformationWentreadyright aftera callConserveda policyMademultiplepaymentsduring onecallDrankCoffeeor TeaSpoketo aspouseCustomeris drivingSent apolicysummaryCustomerthankedyou byname!Deescalateda callerChangedpayment tostatementby mailUpdatedanaddressSpoke toan EthosagentCustomeris fromNew YorkCheckedOLRRNotesHelped anagent onthe helpline.Transferredto LibertyMutualSpoke tosomeoneinMinnesotaOfferedthesurveyTransferreda policy tosales. Processeda loanrequestCustomersays“Trust-Stage”

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said ‘Good morning in the team chat!’
  2. Emailed a change of beneficiary form
  3. Set up new billing method with card information
  4. Went ready right after a call
  5. Conserved a policy
  6. Made multiple payments during one call
  7. Drank Coffee or Tea
  8. Spoke to a spouse
  9. Customer is driving
  10. Sent a policy summary
  11. Customer thanked you by name!
  12. Deescalated a caller
  13. Changed payment to statement by mail
  14. Updated an address
  15. Spoke to an Ethos agent
  16. Customer is from New York
  17. Checked OLRR Notes
  18. Helped an agent on the help line.
  19. Transferred to Liberty Mutual
  20. Spoke to someone in Minnesota
  21. Offered the survey
  22. Transferred a policy to sales. 
  23. Processed a loan request
  24. Customer says “Trust-Stage”