Conserveda policyChangedpayment tostatementby mailTransferredto LibertyMutualDeescalateda callerEmailed achange ofbeneficiaryformSpoke tosomeoneinMinnesotaCheckedOLRRNotesCustomeris drivingHelped anagent onthe helpline.Customersays“Trust-Stage”Processeda loanrequestMademultiplepaymentsduring onecallTransferreda policy tosales. Said ‘Goodmorning inthe teamchat!’DrankCoffeeor TeaSet up newbillingmethod withcardinformationSpoketo aspouseSpoke toan EthosagentOfferedthesurveyWentreadyright aftera callUpdatedanaddressCustomeris fromNew YorkCustomerthankedyou byname!Sent apolicysummaryConserveda policyChangedpayment tostatementby mailTransferredto LibertyMutualDeescalateda callerEmailed achange ofbeneficiaryformSpoke tosomeoneinMinnesotaCheckedOLRRNotesCustomeris drivingHelped anagent onthe helpline.Customersays“Trust-Stage”Processeda loanrequestMademultiplepaymentsduring onecallTransferreda policy tosales. Said ‘Goodmorning inthe teamchat!’DrankCoffeeor TeaSet up newbillingmethod withcardinformationSpoketo aspouseSpoke toan EthosagentOfferedthesurveyWentreadyright aftera callUpdatedanaddressCustomeris fromNew YorkCustomerthankedyou byname!Sent apolicysummary

Friday Funday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conserved a policy
  2. Changed payment to statement by mail
  3. Transferred to Liberty Mutual
  4. Deescalated a caller
  5. Emailed a change of beneficiary form
  6. Spoke to someone in Minnesota
  7. Checked OLRR Notes
  8. Customer is driving
  9. Helped an agent on the help line.
  10. Customer says “Trust-Stage”
  11. Processed a loan request
  12. Made multiple payments during one call
  13. Transferred a policy to sales. 
  14. Said ‘Good morning in the team chat!’
  15. Drank Coffee or Tea
  16. Set up new billing method with card information
  17. Spoke to a spouse
  18. Spoke to an Ethos agent
  19. Offered the survey
  20. Went ready right after a call
  21. Updated an address
  22. Customer is from New York
  23. Customer thanked you by name!
  24. Sent a policy summary