Recite fivekey momentsfrom memoryto SSV onshiftOffer waterto customerssitting in thelobbyRecite ourcustomerpromise frommemory toSSV on shiftMake themomentright for acustomerRecite threegreen apronserviceexpectationsfrom memory toSSV on shiftPre-call everycafe and mobiledrink while onbar during oneshiftRemembera customersname andorderReciteLATTEmodel frommemory toSSV on shiftSurprise anddelight acustomerwith a sweettreatSample yourfavorite drinkto customersin the lobbyNoticesomethingabout acustomer tocomplimentNotice acustomerhaving a badday and turnit aroundAsk acustomer athand-off howtheir day isgoingSurprise anddelight acustomerwith a sweettreatFind outwhat acustomer didover theweekendLook up andwarmly greetevery customerduring a busypart of the dayLearnsomethingnew abouta customerRecommendyour favoritedrink to acustomerDiscoverwhere acustomerworksGreet everycustomer atthe windowby nameAsk a customerwaiting at hand-off what orderthey are waitingforWalk acustomersorder out totheir tableRecommendyour favoritepastry to acustomerOffer a pupcup to acustomerwith a dogRecite fivekey momentsfrom memoryto SSV onshiftOffer waterto customerssitting in thelobbyRecite ourcustomerpromise frommemory toSSV on shiftMake themomentright for acustomerRecite threegreen apronserviceexpectationsfrom memory toSSV on shiftPre-call everycafe and mobiledrink while onbar during oneshiftRemembera customersname andorderReciteLATTEmodel frommemory toSSV on shiftSurprise anddelight acustomerwith a sweettreatSample yourfavorite drinkto customersin the lobbyNoticesomethingabout acustomer tocomplimentNotice acustomerhaving a badday and turnit aroundAsk acustomer athand-off howtheir day isgoingSurprise anddelight acustomerwith a sweettreatFind outwhat acustomer didover theweekendLook up andwarmly greetevery customerduring a busypart of the dayLearnsomethingnew abouta customerRecommendyour favoritedrink to acustomerDiscoverwhere acustomerworksGreet everycustomer atthe windowby nameAsk a customerwaiting at hand-off what orderthey are waitingforWalk acustomersorder out totheir tableRecommendyour favoritepastry to acustomerOffer a pupcup to acustomerwith a dog

Green Apron Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recite five key moments from memory to SSV on shift
  2. Offer water to customers sitting in the lobby
  3. Recite our customer promise from memory to SSV on shift
  4. Make the moment right for a customer
  5. Recite three green apron service expectations from memory to SSV on shift
  6. Pre-call every cafe and mobile drink while on bar during one shift
  7. Remember a customers name and order
  8. Recite LATTE model from memory to SSV on shift
  9. Surprise and delight a customer with a sweet treat
  10. Sample your favorite drink to customers in the lobby
  11. Notice something about a customer to compliment
  12. Notice a customer having a bad day and turn it around
  13. Ask a customer at hand-off how their day is going
  14. Surprise and delight a customer with a sweet treat
  15. Find out what a customer did over the weekend
  16. Look up and warmly greet every customer during a busy part of the day
  17. Learn something new about a customer
  18. Recommend your favorite drink to a customer
  19. Discover where a customer works
  20. Greet every customer at the window by name
  21. Ask a customer waiting at hand-off what order they are waiting for
  22. Walk a customers order out to their table
  23. Recommend your favorite pastry to a customer
  24. Offer a pup cup to a customer with a dog