Customer is from New York Sent a policy summary Conserved a policy Wished Pat McCool Happy Retirement! Reviewed current coverage Spoke to a spouse Deescalated a caller Discussed Dividends Promoted the online website Customer is from Iowa Customer is driving Emailed a change of beneficiary form Checked OLRR notes Someone asks about weather Checked OLRR Notes Set up Auto Pay Customer says “Trust- Stage” Customer thanked you by name! Transferred a customer to sales Offered the survey Went ready right after a call Updated an address Processed a loan request Helped an agent on the help line Customer is from New York Sent a policy summary Conserved a policy Wished Pat McCool Happy Retirement! Reviewed current coverage Spoke to a spouse Deescalated a caller Discussed Dividends Promoted the online website Customer is from Iowa Customer is driving Emailed a change of beneficiary form Checked OLRR notes Someone asks about weather Checked OLRR Notes Set up Auto Pay Customer says “Trust- Stage” Customer thanked you by name! Transferred a customer to sales Offered the survey Went ready right after a call Updated an address Processed a loan request Helped an agent on the help line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer is from New York
Sent a policy summary
Conserved a policy
Wished Pat McCool Happy Retirement!
Reviewed current coverage
Spoke to a spouse
Deescalated a caller
Discussed Dividends
Promoted the online website
Customer is from Iowa
Customer is driving
Emailed a change of beneficiary form
Checked OLRR notes
Someone asks about weather
Checked OLRR Notes
Set up Auto Pay
Customer says “Trust-Stage”
Customer thanked you by name!
Transferred a customer to sales
Offered the survey
Went ready right after a call
Updated an address
Processed a loan request
Helped an agent on the help line