Startfreshevery dayUse acalmvoiceInvite themto do apreferredactivityListento thestudentteach andpracticecopingstrategiestogetherBe willingto find asolutionChange thesubject to apositiveoneStick toroutineswhenpossibleDon'thold agrudgeDon't takeitems/personalproperty fromthem unlessthey are unsafeDo notsay "calmdown"Act calmeven ifyou arenotBeconsistentand fair withrules andexpectationsOffer 2-3choicesDo not beafraid to"tap out"Encouragethe studentto take awalk or get adrinkDevelop apositiverapportearly onSilenceis okDo notthreaten toput a studentinto a holdAvoidrepeatingyourselfEngage ina copingstrategyUsehumor tolighten themoodRe-statewhat theperson issaying forclarityAvoidpowerStrugglesGive positivefeedback 3times as muchas the negativefeedbackRemovetheaudienceValidate theirthoughts/feelingsCreate a safespace for thestudents togo whenupsetGivepersonalspaceStartfreshevery dayUse acalmvoiceInvite themto do apreferredactivityListento thestudentteach andpracticecopingstrategiestogetherBe willingto find asolutionChange thesubject to apositiveoneStick toroutineswhenpossibleDon'thold agrudgeDon't takeitems/personalproperty fromthem unlessthey are unsafeDo notsay "calmdown"Act calmeven ifyou arenotBeconsistentand fair withrules andexpectationsOffer 2-3choicesDo not beafraid to"tap out"Encouragethe studentto take awalk or get adrinkDevelop apositiverapportearly onSilenceis okDo notthreaten toput a studentinto a holdAvoidrepeatingyourselfEngage ina copingstrategyUsehumor tolighten themoodRe-statewhat theperson issaying forclarityAvoidpowerStrugglesGive positivefeedback 3times as muchas the negativefeedbackRemovetheaudienceValidate theirthoughts/feelingsCreate a safespace for thestudents togo whenupsetGivepersonalspace

De-escalation Do's and Don'ts - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Start fresh every day
  2. Use a calm voice
  3. Invite them to do a preferred activity
  4. Listen to the student
  5. teach and practice coping strategies together
  6. Be willing to find a solution
  7. Change the subject to a positive one
  8. Stick to routines when possible
  9. Don't hold a grudge
  10. Don't take items/personal property from them unless they are unsafe
  11. Do not say "calm down"
  12. Act calm even if you are not
  13. Be consistent and fair with rules and expectations
  14. Offer 2-3 choices
  15. Do not be afraid to "tap out"
  16. Encourage the student to take a walk or get a drink
  17. Develop a positive rapport early on
  18. Silence is ok
  19. Do not threaten to put a student into a hold
  20. Avoid repeating yourself
  21. Engage in a coping strategy
  22. Use humor to lighten the mood
  23. Re-state what the person is saying for clarity
  24. Avoid power Struggles
  25. Give positive feedback 3 times as much as the negative feedback
  26. Remove the audience
  27. Validate their thoughts/feelings
  28. Create a safe space for the students to go when upset
  29. Give personal space