(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Refer customer to agent
Customer calls to cancel booking
Customer gives you a compliment
Say "more than you bargained for" at least once on the call
Infringement enquiry
Toll charge enquiry
Customer calls to extend booking
Overdue +3
American customer
Customers name starts with Z,Q, X, Y
Fuel supply query
CX is French
CX is on DNR
CX has incorrect licence/
address/
email details
Cleaning fee call
Customer is away from the phone, you have to call out to them multiple times
Customer is a first time local renter
Make a Pay now and save booking
Pre-auth query
CX birthday, wedding, or anniversay upcoming, mentioned by you or CX on the call