Card - DidNotReceiveNew CardDelinquencyStatusAccurate butnot Happy itis ReportedPaymentReturnedorRejectedLatePaymentCreditCard FeeAlert - NotReceived(Non-Fraud)Account orCard Closing- Dissat withProcessAutomaticPaymentPlanContact orOutbound CallExcessiveSame Day orWeekContact orOutbound Call- ExcessiveSame Day orWeekPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanCard BlockDeclineFrustration -Bank Declinenot FraudNOAR &PreferredCollection orHardshipOptionsUnavailablePoor CallConnectionUnable toHearPAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYEmployeeRudeTreatment orPoor ServiceCall -AuthenticationProcessContact orOutboundCall - Outsideof CallingHoursStatementor DocDid NotReceiveAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoPreferredCollection orHardshipOptionsUnavailableCollectionProcess orCollectionAttemptFrustrationCard - DidNotReceiveNew CardDelinquencyStatusAccurate butnot Happy itis ReportedPaymentReturnedorRejectedLatePaymentCreditCard FeeAlert - NotReceived(Non-Fraud)Account orCard Closing- Dissat withProcessAutomaticPaymentPlanContact orOutbound CallExcessiveSame Day orWeekContact orOutbound Call- ExcessiveSame Day orWeekPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanCard BlockDeclineFrustration -Bank Declinenot FraudNOAR &PreferredCollection orHardshipOptionsUnavailablePoor CallConnectionUnable toHearPAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYEmployeeRudeTreatment orPoor ServiceCall -AuthenticationProcessContact orOutboundCall - Outsideof CallingHoursStatementor DocDid NotReceiveAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoPreferredCollection orHardshipOptionsUnavailableCollectionProcess orCollectionAttemptFrustration

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Card - Did Not Receive New Card
  2. Delinquency Status Accurate but not Happy it is Reported
  3. Payment Returned or Rejected
  4. Late Payment Credit Card Fee
  5. Alert - Not Received (Non-Fraud)
  6. Account or Card Closing - Dissat with Process
  7. Automatic Payment Plan
  8. Contact or Outbound Call Excessive Same Day or Week
  9. Contact or Outbound Call - Excessive Same Day or Week
  10. PAY & tracked 2 complaints
  11. Workout or Default Payment Plan
  12. Card Block Decline Frustration - Bank Decline not Fraud
  13. NOAR & Preferred Collection or Hardship Options Unavailable
  14. Poor Call Connection Unable to Hear
  15. PAY & tracked 2 complaints
  16. Client Unhappy with Existing Rate APR/APY
  17. Employee Rude Treatment or Poor Service
  18. Call - Authentication Process
  19. Contact or Outbound Call - Outside of Calling Hours
  20. Statement or Doc Did Not Receive
  21. Automated Call Back No Call Back
  22. Misinformed - Employee Provided Incorrect Info
  23. Preferred Collection or Hardship Options Unavailable
  24. Collection Process or Collection Attempt Frustration