NOAR &PreferredCollection orHardshipOptionsUnavailablePaymentReturnedorRejectedPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanCard - DidNotReceiveNew CardContact orOutbound Call- ExcessiveSame Day orWeekAccount orCard Closing- Dissat withProcessContact orOutboundCall - Outsideof CallingHoursCard BlockDeclineFrustration -Bank Declinenot FraudAutomatedCall BackNo CallBackPoor CallConnectionUnable toHearLatePaymentCreditCard FeeContact orOutbound CallExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableStatementor DocDid NotReceiveDelinquencyStatusAccurate butnot Happy itis ReportedAutomaticPaymentPlanPAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYCall -AuthenticationProcessCollectionProcess orCollectionAttemptFrustrationAlert - NotReceived(Non-Fraud)EmployeeRudeTreatment orPoor ServiceMisinformed- EmployeeProvidedIncorrect InfoNOAR &PreferredCollection orHardshipOptionsUnavailablePaymentReturnedorRejectedPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanCard - DidNotReceiveNew CardContact orOutbound Call- ExcessiveSame Day orWeekAccount orCard Closing- Dissat withProcessContact orOutboundCall - Outsideof CallingHoursCard BlockDeclineFrustration -Bank Declinenot FraudAutomatedCall BackNo CallBackPoor CallConnectionUnable toHearLatePaymentCreditCard FeeContact orOutbound CallExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableStatementor DocDid NotReceiveDelinquencyStatusAccurate butnot Happy itis ReportedAutomaticPaymentPlanPAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYCall -AuthenticationProcessCollectionProcess orCollectionAttemptFrustrationAlert - NotReceived(Non-Fraud)EmployeeRudeTreatment orPoor ServiceMisinformed- EmployeeProvidedIncorrect Info

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NOAR & Preferred Collection or Hardship Options Unavailable
  2. Payment Returned or Rejected
  3. PAY & tracked 2 complaints
  4. Workout or Default Payment Plan
  5. Card - Did Not Receive New Card
  6. Contact or Outbound Call - Excessive Same Day or Week
  7. Account or Card Closing - Dissat with Process
  8. Contact or Outbound Call - Outside of Calling Hours
  9. Card Block Decline Frustration - Bank Decline not Fraud
  10. Automated Call Back No Call Back
  11. Poor Call Connection Unable to Hear
  12. Late Payment Credit Card Fee
  13. Contact or Outbound Call Excessive Same Day or Week
  14. Preferred Collection or Hardship Options Unavailable
  15. Statement or Doc Did Not Receive
  16. Delinquency Status Accurate but not Happy it is Reported
  17. Automatic Payment Plan
  18. PAY & tracked 2 complaints
  19. Client Unhappy with Existing Rate APR/APY
  20. Call - Authentication Process
  21. Collection Process or Collection Attempt Frustration
  22. Alert - Not Received (Non-Fraud)
  23. Employee Rude Treatment or Poor Service
  24. Misinformed - Employee Provided Incorrect Info