Call -AuthenticationProcessNOAR &PreferredCollection orHardshipOptionsUnavailableCard BlockDeclineFrustration -Bank Declinenot FraudCard - DidNotReceiveNew CardContact orOutboundCall - Outsideof CallingHoursPoor CallConnectionUnable toHearAlert - NotReceived(Non-Fraud)LatePaymentCreditCard FeeAccount orCard Closing- Dissat withProcessAutomatedCall BackNo CallBackEmployeeRudeTreatment orPoor ServicePAY &tracked 2complaintsPreferredCollection orHardshipOptionsUnavailableCollectionProcess orCollectionAttemptFrustrationDelinquencyStatusAccurate butnot Happy itis ReportedStatementor DocDid NotReceivePaymentReturnedorRejectedMisinformed- EmployeeProvidedIncorrect InfoAutomaticPaymentPlanWorkoutor DefaultPaymentPlanContact orOutbound CallExcessiveSame Day orWeekClientUnhappywith ExistingRateAPR/APYPAY &tracked 2complaintsContact orOutbound Call- ExcessiveSame Day orWeekCall -AuthenticationProcessNOAR &PreferredCollection orHardshipOptionsUnavailableCard BlockDeclineFrustration -Bank Declinenot FraudCard - DidNotReceiveNew CardContact orOutboundCall - Outsideof CallingHoursPoor CallConnectionUnable toHearAlert - NotReceived(Non-Fraud)LatePaymentCreditCard FeeAccount orCard Closing- Dissat withProcessAutomatedCall BackNo CallBackEmployeeRudeTreatment orPoor ServicePAY &tracked 2complaintsPreferredCollection orHardshipOptionsUnavailableCollectionProcess orCollectionAttemptFrustrationDelinquencyStatusAccurate butnot Happy itis ReportedStatementor DocDid NotReceivePaymentReturnedorRejectedMisinformed- EmployeeProvidedIncorrect InfoAutomaticPaymentPlanWorkoutor DefaultPaymentPlanContact orOutbound CallExcessiveSame Day orWeekClientUnhappywith ExistingRateAPR/APYPAY &tracked 2complaintsContact orOutbound Call- ExcessiveSame Day orWeek

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call - Authentication Process
  2. NOAR & Preferred Collection or Hardship Options Unavailable
  3. Card Block Decline Frustration - Bank Decline not Fraud
  4. Card - Did Not Receive New Card
  5. Contact or Outbound Call - Outside of Calling Hours
  6. Poor Call Connection Unable to Hear
  7. Alert - Not Received (Non-Fraud)
  8. Late Payment Credit Card Fee
  9. Account or Card Closing - Dissat with Process
  10. Automated Call Back No Call Back
  11. Employee Rude Treatment or Poor Service
  12. PAY & tracked 2 complaints
  13. Preferred Collection or Hardship Options Unavailable
  14. Collection Process or Collection Attempt Frustration
  15. Delinquency Status Accurate but not Happy it is Reported
  16. Statement or Doc Did Not Receive
  17. Payment Returned or Rejected
  18. Misinformed - Employee Provided Incorrect Info
  19. Automatic Payment Plan
  20. Workout or Default Payment Plan
  21. Contact or Outbound Call Excessive Same Day or Week
  22. Client Unhappy with Existing Rate APR/APY
  23. PAY & tracked 2 complaints
  24. Contact or Outbound Call - Excessive Same Day or Week