DelinquencyStatusAccurate butnot Happy itis ReportedPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanContact orOutbound CallExcessiveSame Day orWeekPaymentReturnedorRejectedAlert - NotReceived(Non-Fraud)LatePaymentCreditCard FeeAccount orCard Closing- Dissat withProcessPAY &tracked 2complaintsNOAR &PreferredCollection orHardshipOptionsUnavailableCard - DidNotReceiveNew CardContact orOutboundCall - Outsideof CallingHoursCollectionProcess orCollectionAttemptFrustrationPoor CallConnectionUnable toHearCall -AuthenticationProcessContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableStatementor DocDid NotReceiveCard BlockDeclineFrustration -Bank Declinenot FraudClientUnhappywith ExistingRateAPR/APYAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoAutomaticPaymentPlanEmployeeRudeTreatment orPoor ServiceDelinquencyStatusAccurate butnot Happy itis ReportedPAY &tracked 2complaintsWorkoutor DefaultPaymentPlanContact orOutbound CallExcessiveSame Day orWeekPaymentReturnedorRejectedAlert - NotReceived(Non-Fraud)LatePaymentCreditCard FeeAccount orCard Closing- Dissat withProcessPAY &tracked 2complaintsNOAR &PreferredCollection orHardshipOptionsUnavailableCard - DidNotReceiveNew CardContact orOutboundCall - Outsideof CallingHoursCollectionProcess orCollectionAttemptFrustrationPoor CallConnectionUnable toHearCall -AuthenticationProcessContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableStatementor DocDid NotReceiveCard BlockDeclineFrustration -Bank Declinenot FraudClientUnhappywith ExistingRateAPR/APYAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoAutomaticPaymentPlanEmployeeRudeTreatment orPoor Service

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Delinquency Status Accurate but not Happy it is Reported
  2. PAY & tracked 2 complaints
  3. Workout or Default Payment Plan
  4. Contact or Outbound Call Excessive Same Day or Week
  5. Payment Returned or Rejected
  6. Alert - Not Received (Non-Fraud)
  7. Late Payment Credit Card Fee
  8. Account or Card Closing - Dissat with Process
  9. PAY & tracked 2 complaints
  10. NOAR & Preferred Collection or Hardship Options Unavailable
  11. Card - Did Not Receive New Card
  12. Contact or Outbound Call - Outside of Calling Hours
  13. Collection Process or Collection Attempt Frustration
  14. Poor Call Connection Unable to Hear
  15. Call - Authentication Process
  16. Contact or Outbound Call - Excessive Same Day or Week
  17. Preferred Collection or Hardship Options Unavailable
  18. Statement or Doc Did Not Receive
  19. Card Block Decline Frustration - Bank Decline not Fraud
  20. Client Unhappy with Existing Rate APR/APY
  21. Automated Call Back No Call Back
  22. Misinformed - Employee Provided Incorrect Info
  23. Automatic Payment Plan
  24. Employee Rude Treatment or Poor Service