PAY &tracked 2complaintsDelinquencyStatusAccurate butnot Happy itis ReportedPaymentReturnedorRejectedAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoContact orOutboundCall - Outsideof CallingHoursAutomaticPaymentPlanPAY &tracked 2complaintsNOAR &PreferredCollection orHardshipOptionsUnavailableLatePaymentCreditCard FeeWorkoutor DefaultPaymentPlanCall -AuthenticationProcessPoor CallConnectionUnable toHearCard - DidNotReceiveNew CardStatementor DocDid NotReceiveContact orOutbound Call- ExcessiveSame Day orWeekContact orOutbound CallExcessiveSame Day orWeekCollectionProcess orCollectionAttemptFrustrationEmployeeRudeTreatment orPoor ServiceCard BlockDeclineFrustration -Bank Declinenot FraudPreferredCollection orHardshipOptionsUnavailableAlert - NotReceived(Non-Fraud)Account orCard Closing- Dissat withProcessClientUnhappywith ExistingRateAPR/APYPAY &tracked 2complaintsDelinquencyStatusAccurate butnot Happy itis ReportedPaymentReturnedorRejectedAutomatedCall BackNo CallBackMisinformed- EmployeeProvidedIncorrect InfoContact orOutboundCall - Outsideof CallingHoursAutomaticPaymentPlanPAY &tracked 2complaintsNOAR &PreferredCollection orHardshipOptionsUnavailableLatePaymentCreditCard FeeWorkoutor DefaultPaymentPlanCall -AuthenticationProcessPoor CallConnectionUnable toHearCard - DidNotReceiveNew CardStatementor DocDid NotReceiveContact orOutbound Call- ExcessiveSame Day orWeekContact orOutbound CallExcessiveSame Day orWeekCollectionProcess orCollectionAttemptFrustrationEmployeeRudeTreatment orPoor ServiceCard BlockDeclineFrustration -Bank Declinenot FraudPreferredCollection orHardshipOptionsUnavailableAlert - NotReceived(Non-Fraud)Account orCard Closing- Dissat withProcessClientUnhappywith ExistingRateAPR/APY

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PAY & tracked 2 complaints
  2. Delinquency Status Accurate but not Happy it is Reported
  3. Payment Returned or Rejected
  4. Automated Call Back No Call Back
  5. Misinformed - Employee Provided Incorrect Info
  6. Contact or Outbound Call - Outside of Calling Hours
  7. Automatic Payment Plan
  8. PAY & tracked 2 complaints
  9. NOAR & Preferred Collection or Hardship Options Unavailable
  10. Late Payment Credit Card Fee
  11. Workout or Default Payment Plan
  12. Call - Authentication Process
  13. Poor Call Connection Unable to Hear
  14. Card - Did Not Receive New Card
  15. Statement or Doc Did Not Receive
  16. Contact or Outbound Call - Excessive Same Day or Week
  17. Contact or Outbound Call Excessive Same Day or Week
  18. Collection Process or Collection Attempt Frustration
  19. Employee Rude Treatment or Poor Service
  20. Card Block Decline Frustration - Bank Decline not Fraud
  21. Preferred Collection or Hardship Options Unavailable
  22. Alert - Not Received (Non-Fraud)
  23. Account or Card Closing - Dissat with Process
  24. Client Unhappy with Existing Rate APR/APY