PAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYContact orOutboundCall - Outsideof CallingHoursPaymentReturnedorRejectedPAY &tracked 2complaintsAlert - NotReceived(Non-Fraud)Contact orOutbound CallExcessiveSame Day orWeekPoor CallConnectionUnable toHearContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableLatePaymentCreditCard FeeNOAR &PreferredCollection orHardshipOptionsUnavailableCard - DidNotReceiveNew CardCard BlockDeclineFrustration -Bank Declinenot FraudMisinformed- EmployeeProvidedIncorrect InfoDelinquencyStatusAccurate butnot Happy itis ReportedCollectionProcess orCollectionAttemptFrustrationAccount orCard Closing- Dissat withProcessEmployeeRudeTreatment orPoor ServiceAutomatedCall BackNo CallBackStatementor DocDid NotReceiveCall -AuthenticationProcessWorkoutor DefaultPaymentPlanAutomaticPaymentPlanPAY &tracked 2complaintsClientUnhappywith ExistingRateAPR/APYContact orOutboundCall - Outsideof CallingHoursPaymentReturnedorRejectedPAY &tracked 2complaintsAlert - NotReceived(Non-Fraud)Contact orOutbound CallExcessiveSame Day orWeekPoor CallConnectionUnable toHearContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableLatePaymentCreditCard FeeNOAR &PreferredCollection orHardshipOptionsUnavailableCard - DidNotReceiveNew CardCard BlockDeclineFrustration -Bank Declinenot FraudMisinformed- EmployeeProvidedIncorrect InfoDelinquencyStatusAccurate butnot Happy itis ReportedCollectionProcess orCollectionAttemptFrustrationAccount orCard Closing- Dissat withProcessEmployeeRudeTreatment orPoor ServiceAutomatedCall BackNo CallBackStatementor DocDid NotReceiveCall -AuthenticationProcessWorkoutor DefaultPaymentPlanAutomaticPaymentPlan

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PAY & tracked 2 complaints
  2. Client Unhappy with Existing Rate APR/APY
  3. Contact or Outbound Call - Outside of Calling Hours
  4. Payment Returned or Rejected
  5. PAY & tracked 2 complaints
  6. Alert - Not Received (Non-Fraud)
  7. Contact or Outbound Call Excessive Same Day or Week
  8. Poor Call Connection Unable to Hear
  9. Contact or Outbound Call - Excessive Same Day or Week
  10. Preferred Collection or Hardship Options Unavailable
  11. Late Payment Credit Card Fee
  12. NOAR & Preferred Collection or Hardship Options Unavailable
  13. Card - Did Not Receive New Card
  14. Card Block Decline Frustration - Bank Decline not Fraud
  15. Misinformed - Employee Provided Incorrect Info
  16. Delinquency Status Accurate but not Happy it is Reported
  17. Collection Process or Collection Attempt Frustration
  18. Account or Card Closing - Dissat with Process
  19. Employee Rude Treatment or Poor Service
  20. Automated Call Back No Call Back
  21. Statement or Doc Did Not Receive
  22. Call - Authentication Process
  23. Workout or Default Payment Plan
  24. Automatic Payment Plan