DelinquencyStatusAccurate butnot Happy itis ReportedWorkoutor DefaultPaymentPlanContact orOutboundCall - Outsideof CallingHoursPAY &tracked 2complaintsMisinformed- EmployeeProvidedIncorrect InfoLatePaymentCreditCard FeePAY &tracked 2complaintsCollectionProcess orCollectionAttemptFrustrationEmployeeRudeTreatment orPoor ServiceAccount orCard Closing- Dissat withProcessAutomaticPaymentPlanContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableAutomatedCall BackNo CallBackAlert - NotReceived(Non-Fraud)PaymentReturnedorRejectedCard BlockDeclineFrustration -Bank Declinenot FraudCard - DidNotReceiveNew CardContact orOutbound CallExcessiveSame Day orWeekStatementor DocDid NotReceiveClientUnhappywith ExistingRateAPR/APYPoor CallConnectionUnable toHearNOAR &PreferredCollection orHardshipOptionsUnavailableCall -AuthenticationProcessDelinquencyStatusAccurate butnot Happy itis ReportedWorkoutor DefaultPaymentPlanContact orOutboundCall - Outsideof CallingHoursPAY &tracked 2complaintsMisinformed- EmployeeProvidedIncorrect InfoLatePaymentCreditCard FeePAY &tracked 2complaintsCollectionProcess orCollectionAttemptFrustrationEmployeeRudeTreatment orPoor ServiceAccount orCard Closing- Dissat withProcessAutomaticPaymentPlanContact orOutbound Call- ExcessiveSame Day orWeekPreferredCollection orHardshipOptionsUnavailableAutomatedCall BackNo CallBackAlert - NotReceived(Non-Fraud)PaymentReturnedorRejectedCard BlockDeclineFrustration -Bank Declinenot FraudCard - DidNotReceiveNew CardContact orOutbound CallExcessiveSame Day orWeekStatementor DocDid NotReceiveClientUnhappywith ExistingRateAPR/APYPoor CallConnectionUnable toHearNOAR &PreferredCollection orHardshipOptionsUnavailableCall -AuthenticationProcess

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delinquency Status Accurate but not Happy it is Reported
  2. Workout or Default Payment Plan
  3. Contact or Outbound Call - Outside of Calling Hours
  4. PAY & tracked 2 complaints
  5. Misinformed - Employee Provided Incorrect Info
  6. Late Payment Credit Card Fee
  7. PAY & tracked 2 complaints
  8. Collection Process or Collection Attempt Frustration
  9. Employee Rude Treatment or Poor Service
  10. Account or Card Closing - Dissat with Process
  11. Automatic Payment Plan
  12. Contact or Outbound Call - Excessive Same Day or Week
  13. Preferred Collection or Hardship Options Unavailable
  14. Automated Call Back No Call Back
  15. Alert - Not Received (Non-Fraud)
  16. Payment Returned or Rejected
  17. Card Block Decline Frustration - Bank Decline not Fraud
  18. Card - Did Not Receive New Card
  19. Contact or Outbound Call Excessive Same Day or Week
  20. Statement or Doc Did Not Receive
  21. Client Unhappy with Existing Rate APR/APY
  22. Poor Call Connection Unable to Hear
  23. NOAR & Preferred Collection or Hardship Options Unavailable
  24. Call - Authentication Process