(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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S-Assisted client with access to Capital
T-Took ownership of issue
T-Gave client a Vertical IQ for their business
R-Responded within 24 hours
T-Turned a complaint into loyalty
U-Made client feel valued
U-Built trust with transparency
R-Asked for feedback
U-Discussed business goals for the year
U-Communicated updates while escalating an issue/problem
T-Met with the client at their business
R-Recognized milestones w/ Moments that matter
R-Collaborated with One Chase Partners
S-Discussed survey/NPS with client
S-Personalized business solutions
T-Took ownership of an issue
S-Went above standard expectations
S-Introduced one Chase partner
T-Delivered tough news with grace
T-Recap email sent to client promptly
T-Actively listened to your client
R-Anticipated Client needs
T-Clearly communicated without cofusion
U-Ask the client if they would recommend Chase
T-Apologized with Atonement Gift
R-Educated clients about fraud protection services
