Respondedwithin 24hoursCommunicatedupdates whileescalating anissue/problemPersonalizedbusinesssolutionsMadeclient feelvaluedTurned acomplaintintoloyaltyAnticipatedClientneedsApologizedwithAtonementGiftIntroducedoneChasepartnerDeliveredtoughnews withgraceRecapemail sentto clientpromptlyAssistedclient withaccess toCapitalDiscussedbusinessgoals forthe yearProactiveoutreach/90day callingWent abovestandardexpectationsTookownershipof anissueActivelylistened toyour clientMet withthe clientat theirbusinessClearlycommunicatedwithoutcofusionGave clienta VerticalIQ for theirbusinessDiscussedsurvey/NPSwith clientBuilt trustwithtransparencyAskedforfeedbackListenedto clientsneedsEducatedclients aboutfraudprotectionservicesDeliveredon apromiseAsk theclient if theywouldrecommendChaseRecognizedmilestonesw/ Momentsthat matter Collaboratedwith OneChasePartnersTookownershipof issueRespondedwithin 24hoursCommunicatedupdates whileescalating anissue/problemPersonalizedbusinesssolutionsMadeclient feelvaluedTurned acomplaintintoloyaltyAnticipatedClientneedsApologizedwithAtonementGiftIntroducedoneChasepartnerDeliveredtoughnews withgraceRecapemail sentto clientpromptlyAssistedclient withaccess toCapitalDiscussedbusinessgoals forthe yearProactiveoutreach/90day callingWent abovestandardexpectationsTookownershipof anissueActivelylistened toyour clientMet withthe clientat theirbusinessClearlycommunicatedwithoutcofusionGave clienta VerticalIQ for theirbusinessDiscussedsurvey/NPSwith clientBuilt trustwithtransparencyAskedforfeedbackListenedto clientsneedsEducatedclients aboutfraudprotectionservicesDeliveredon apromiseAsk theclient if theywouldrecommendChaseRecognizedmilestonesw/ Momentsthat matter Collaboratedwith OneChasePartnersTookownershipof issue

Tee up for Excellence! Client Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. R-Responded within 24 hours
  2. U-Communicated updates while escalating an issue/problem
  3. S-Personalized business solutions
  4. U-Made client feel valued
  5. T-Turned a complaint into loyalty
  6. R-Anticipated Client needs
  7. T-Apologized with Atonement Gift
  8. S-Introduced one Chase partner
  9. T-Delivered tough news with grace
  10. T-Recap email sent to client promptly
  11. S-Assisted client with access to Capital
  12. U-Discussed business goals for the year
  13. T-Proactive outreach/90 day calling
  14. S-Went above standard expectations
  15. T-Took ownership of an issue
  16. T-Actively listened to your client
  17. T-Met with the client at their business
  18. T-Clearly communicated without cofusion
  19. T-Gave client a Vertical IQ for their business
  20. S-Discussed survey/NPS with client
  21. U-Built trust with transparency
  22. R-Asked for feedback
  23. S-Listened to clients needs
  24. R-Educated clients about fraud protection services
  25. T-Delivered on a promise
  26. U-Ask the client if they would recommend Chase
  27. R-Recognized milestones w/ Moments that matter
  28. R-Collaborated with One Chase Partners
  29. T-Took ownership of issue