Went abovestandardexpectationsApologizedwithAtonementGiftAnticipatedClientneedsTookownershipof anissueAskedforfeedbackIntroducedoneChasepartnerDiscussedsurvey/NPSwith clientRecapemail sentto clientpromptlyPersonalizedbusinesssolutionsAssistedclient withaccess toCapitalBuilt trustwithtransparencyAsk theclient if theywouldrecommendChaseCommunicatedupdates whileescalating anissue/problemActivelylistened toyour clientProactiveoutreach/90day callingRespondedwithin 24hoursMadeclient feelvaluedEducatedclients aboutfraudprotectionservicesTurned acomplaintintoloyaltyClearlycommunicatedwithoutcofusionDiscussedbusinessgoals forthe yearListenedto clientsneedsMet withthe clientat theirbusinessRecognizedmilestonesw/ Momentsthat matter Deliveredon apromiseDeliveredtoughnews withgraceGave clienta VerticalIQ for theirbusinessCollaboratedwith OneChasePartnersTookownershipof issueWent abovestandardexpectationsApologizedwithAtonementGiftAnticipatedClientneedsTookownershipof anissueAskedforfeedbackIntroducedoneChasepartnerDiscussedsurvey/NPSwith clientRecapemail sentto clientpromptlyPersonalizedbusinesssolutionsAssistedclient withaccess toCapitalBuilt trustwithtransparencyAsk theclient if theywouldrecommendChaseCommunicatedupdates whileescalating anissue/problemActivelylistened toyour clientProactiveoutreach/90day callingRespondedwithin 24hoursMadeclient feelvaluedEducatedclients aboutfraudprotectionservicesTurned acomplaintintoloyaltyClearlycommunicatedwithoutcofusionDiscussedbusinessgoals forthe yearListenedto clientsneedsMet withthe clientat theirbusinessRecognizedmilestonesw/ Momentsthat matter Deliveredon apromiseDeliveredtoughnews withgraceGave clienta VerticalIQ for theirbusinessCollaboratedwith OneChasePartnersTookownershipof issue

Tee up for Excellence! Client Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-Went above standard expectations
  2. T-Apologized with Atonement Gift
  3. R-Anticipated Client needs
  4. T-Took ownership of an issue
  5. R-Asked for feedback
  6. S-Introduced one Chase partner
  7. S-Discussed survey/NPS with client
  8. T-Recap email sent to client promptly
  9. S-Personalized business solutions
  10. S-Assisted client with access to Capital
  11. U-Built trust with transparency
  12. U-Ask the client if they would recommend Chase
  13. U-Communicated updates while escalating an issue/problem
  14. T-Actively listened to your client
  15. T-Proactive outreach/90 day calling
  16. R-Responded within 24 hours
  17. U-Made client feel valued
  18. R-Educated clients about fraud protection services
  19. T-Turned a complaint into loyalty
  20. T-Clearly communicated without cofusion
  21. U-Discussed business goals for the year
  22. S-Listened to clients needs
  23. T-Met with the client at their business
  24. R-Recognized milestones w/ Moments that matter
  25. T-Delivered on a promise
  26. T-Delivered tough news with grace
  27. T-Gave client a Vertical IQ for their business
  28. R-Collaborated with One Chase Partners
  29. T-Took ownership of issue