Tookownershipof anissueAsk theclient if theywouldrecommendChaseRecognizedmilestonesw/ Momentsthat matter ClearlycommunicatedwithoutcofusionDeliveredon apromiseDeliveredtoughnews withgraceMet withthe clientat theirbusinessTookownershipof issueRespondedwithin 24hoursBuilt trustwithtransparencyDiscussedbusinessgoals forthe yearGave clienta VerticalIQ for theirbusinessEducatedclients aboutfraudprotectionservicesAssistedclient withaccess toCapitalActivelylistened toyour clientAskedforfeedbackTurned acomplaintintoloyaltyProactiveoutreach/90day callingApologizedwithAtonementGiftDiscussedsurvey/NPSwith clientMadeclient feelvaluedCollaboratedwith OneChasePartnersCommunicatedupdates whileescalating anissue/problemWent abovestandardexpectationsListenedto clientsneedsRecapemail sentto clientpromptlyAnticipatedClientneedsPersonalizedbusinesssolutionsIntroducedoneChasepartnerTookownershipof anissueAsk theclient if theywouldrecommendChaseRecognizedmilestonesw/ Momentsthat matter ClearlycommunicatedwithoutcofusionDeliveredon apromiseDeliveredtoughnews withgraceMet withthe clientat theirbusinessTookownershipof issueRespondedwithin 24hoursBuilt trustwithtransparencyDiscussedbusinessgoals forthe yearGave clienta VerticalIQ for theirbusinessEducatedclients aboutfraudprotectionservicesAssistedclient withaccess toCapitalActivelylistened toyour clientAskedforfeedbackTurned acomplaintintoloyaltyProactiveoutreach/90day callingApologizedwithAtonementGiftDiscussedsurvey/NPSwith clientMadeclient feelvaluedCollaboratedwith OneChasePartnersCommunicatedupdates whileescalating anissue/problemWent abovestandardexpectationsListenedto clientsneedsRecapemail sentto clientpromptlyAnticipatedClientneedsPersonalizedbusinesssolutionsIntroducedoneChasepartner

Tee up for Excellence! Client Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Took ownership of an issue
  2. U-Ask the client if they would recommend Chase
  3. R-Recognized milestones w/ Moments that matter
  4. T-Clearly communicated without cofusion
  5. T-Delivered on a promise
  6. T-Delivered tough news with grace
  7. T-Met with the client at their business
  8. T-Took ownership of issue
  9. R-Responded within 24 hours
  10. U-Built trust with transparency
  11. U-Discussed business goals for the year
  12. T-Gave client a Vertical IQ for their business
  13. R-Educated clients about fraud protection services
  14. S-Assisted client with access to Capital
  15. T-Actively listened to your client
  16. R-Asked for feedback
  17. T-Turned a complaint into loyalty
  18. T-Proactive outreach/90 day calling
  19. T-Apologized with Atonement Gift
  20. S-Discussed survey/NPS with client
  21. U-Made client feel valued
  22. R-Collaborated with One Chase Partners
  23. U-Communicated updates while escalating an issue/problem
  24. S-Went above standard expectations
  25. S-Listened to clients needs
  26. T-Recap email sent to client promptly
  27. R-Anticipated Client needs
  28. S-Personalized business solutions
  29. S-Introduced one Chase partner