screena crankcallcustomertries to returnan item thatis obviouslyusedShowsomeonehow to uselocker pickup"when do youguys close?"/"what areyour storehours?"someoneputs stuff onthe wrongcountersomeoneasked if werecyclehousebatteries"I'd like tospeakwith amanager"someonecalling to askaboutsomethingwe don't rent"Wherecan I geta creditcard?"callConsumercredit linesomeoneasked ifwe recycletube lights"all theway overthere"tell acustomerthat an itemis online only"I've beenin curbsidefor xminutes"someonedoes nothaveproper IDcustomerneeds to getsomethingout of theircarCallanotherstoresomeoneaskedwhere thebatteries are"Do youever get aday off?"Rent somethingother than acarpet scrubber(or multipleitems at once)sign upsomeone fora militarydiscountHelp adeliverycarrier usetheir appsomeone asksif we can tellthem detailsabout theirHDCCstatementsmanuallyopen alocker for acustomerreiterategas-poweredpolicysomeonecame inbefore theirorder waspulledwrongnumber"is this theMassillonstore?"someoneasked wherethebathroomsare"can Icheckouthere?"someoneasked wherethe lightbulbs aresomeoneasks wherethe furnacefilters arecustomerattempts toreturn productthat is not hereat the storeBecome apersonalshopper"DishonestCustomer""Doyou livehere?"someone isattempting topick up theirordercurbsidecustomerthrowsaway anold bulbGivesomeone akidsworkshop kitsomeonepays withexactchangeCustomerpulls theircard outtoo early.com callsus to helpwith anorderPet adog"I parkedoverhere"Customercomplimentgive acustomera warrantynumbergivesomeone the.com callcenternumber"I spend Xamount ofdollarshere"tell a driverthat the orderhas beendelivered byanother drivercall theCommercialcredit lineCustomer iswaiting to comeinto the storebefore open/customer is tryingto come in afterclosescreena crankcallcustomertries to returnan item thatis obviouslyusedShowsomeonehow to uselocker pickup"when do youguys close?"/"what areyour storehours?"someoneputs stuff onthe wrongcountersomeoneasked if werecyclehousebatteries"I'd like tospeakwith amanager"someonecalling to askaboutsomethingwe don't rent"Wherecan I geta creditcard?"callConsumercredit linesomeoneasked ifwe recycletube lights"all theway overthere"tell acustomerthat an itemis online only"I've beenin curbsidefor xminutes"someonedoes nothaveproper IDcustomerneeds to getsomethingout of theircarCallanotherstoresomeoneaskedwhere thebatteries are"Do youever get aday off?"Rent somethingother than acarpet scrubber(or multipleitems at once)sign upsomeone fora militarydiscountHelp adeliverycarrier usetheir appsomeone asksif we can tellthem detailsabout theirHDCCstatementsmanuallyopen alocker for acustomerreiterategas-poweredpolicysomeonecame inbefore theirorder waspulledwrongnumber"is this theMassillonstore?"someoneasked wherethebathroomsare"can Icheckouthere?"someoneasked wherethe lightbulbs aresomeoneasks wherethe furnacefilters arecustomerattempts toreturn productthat is not hereat the storeBecome apersonalshopper"DishonestCustomer""Doyou livehere?"someone isattempting topick up theirordercurbsidecustomerthrowsaway anold bulbGivesomeone akidsworkshop kitsomeonepays withexactchangeCustomerpulls theircard outtoo early.com callsus to helpwith anorderPet adog"I parkedoverhere"Customercomplimentgive acustomera warrantynumbergivesomeone the.com callcenternumber"I spend Xamount ofdollarshere"tell a driverthat the orderhas beendelivered byanother drivercall theCommercialcredit lineCustomer iswaiting to comeinto the storebefore open/customer is tryingto come in afterclose

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. screen a crank call
  2. customer tries to return an item that is obviously used
  3. Show someone how to use locker pickup
  4. "when do you guys close?"/ "what are your store hours?"
  5. someone puts stuff on the wrong counter
  6. someone asked if we recycle house batteries
  7. "I'd like to speak with a manager"
  8. someone calling to ask about something we don't rent
  9. "Where can I get a credit card?"
  10. call Consumer credit line
  11. someone asked if we recycle tube lights
  12. "all the way over there"
  13. tell a customer that an item is online only
  14. "I've been in curbside for x minutes"
  15. someone does not have proper ID
  16. customer needs to get something out of their car
  17. Call another store
  18. someone asked where the batteries are
  19. "Do you ever get a day off?"
  20. Rent something other than a carpet scrubber (or multiple items at once)
  21. sign up someone for a military discount
  22. Help a delivery carrier use their app
  23. someone asks if we can tell them details about their HDCC statements
  24. manually open a locker for a customer
  25. reiterate gas-powered policy
  26. someone came in before their order was pulled
  27. wrong number
  28. "is this the Massillon store?"
  29. someone asked where the bathrooms are
  30. "can I checkout here?"
  31. someone asked where the light bulbs are
  32. someone asks where the furnace filters are
  33. customer attempts to return product that is not here at the store
  34. Become a personal shopper
  35. "Dishonest Customer"
  36. "Do you live here?"
  37. someone is attempting to pick up their order curbside
  38. customer throws away an old bulb
  39. Give someone a kids workshop kit
  40. someone pays with exact change
  41. Customer pulls their card out too early
  42. .com calls us to help with an order
  43. Pet a dog
  44. "I parked over here"
  45. Customer compliment
  46. give a customer a warranty number
  47. give someone the .com call center number
  48. "I spend X amount of dollars here"
  49. tell a driver that the order has been delivered by another driver
  50. call the Commercial credit line
  51. Customer is waiting to come into the store before open/ customer is trying to come in after close