wrongnumberreiterategas-poweredpolicyPet adogsomeoneputs stuff onthe wrongcountersomeonepays withexactchange.com callsus to helpwith anordercustomerattempts toreturn productthat is not hereat the storesomeoneasks wherethe furnacefilters areShowsomeonehow to uselocker pickupsomeoneaskedwhere thebatteries arecall theCommercialcredit linecallConsumercredit line"Wherecan I geta creditcard?"manuallyopen alocker for acustomersomeone asksif we can tellthem detailsabout theirHDCCstatementssomeonecame inbefore theirorder waspulledsomeoneasked wherethebathroomsare"DishonestCustomer"someoneasked if werecyclehousebatteriesRent somethingother than acarpet scrubber(or multipleitems at once)givesomeone the.com callcenternumber"can Icheckouthere?"tell acustomerthat an itemis online only"I've beenin curbsidefor xminutes""is this theMassillonstore?""I parkedoverhere"someoneasked wherethe lightbulbs arescreena crankcallHelp adeliverycarrier usetheir appGivesomeone akidsworkshop kitBecome apersonalshopperCustomercomplimentgive acustomera warrantynumbertell a driverthat the orderhas beendelivered byanother driver"all theway overthere"customerneeds to getsomethingout of theircarCustomerpulls theircard outtoo earlysomeonecalling to askaboutsomethingwe don't rent"Do youever get aday off?"Customer iswaiting to comeinto the storebefore open/customer is tryingto come in afterclosecustomertries to returnan item thatis obviouslyused"when do youguys close?"/"what areyour storehours?"sign upsomeone fora militarydiscountsomeoneasked ifwe recycletube lights"I spend Xamount ofdollarshere"someone isattempting topick up theirordercurbsideCallanotherstore"I'd like tospeakwith amanager"someonedoes nothaveproper ID"Doyou livehere?"customerthrowsaway anold bulbwrongnumberreiterategas-poweredpolicyPet adogsomeoneputs stuff onthe wrongcountersomeonepays withexactchange.com callsus to helpwith anordercustomerattempts toreturn productthat is not hereat the storesomeoneasks wherethe furnacefilters areShowsomeonehow to uselocker pickupsomeoneaskedwhere thebatteries arecall theCommercialcredit linecallConsumercredit line"Wherecan I geta creditcard?"manuallyopen alocker for acustomersomeone asksif we can tellthem detailsabout theirHDCCstatementssomeonecame inbefore theirorder waspulledsomeoneasked wherethebathroomsare"DishonestCustomer"someoneasked if werecyclehousebatteriesRent somethingother than acarpet scrubber(or multipleitems at once)givesomeone the.com callcenternumber"can Icheckouthere?"tell acustomerthat an itemis online only"I've beenin curbsidefor xminutes""is this theMassillonstore?""I parkedoverhere"someoneasked wherethe lightbulbs arescreena crankcallHelp adeliverycarrier usetheir appGivesomeone akidsworkshop kitBecome apersonalshopperCustomercomplimentgive acustomera warrantynumbertell a driverthat the orderhas beendelivered byanother driver"all theway overthere"customerneeds to getsomethingout of theircarCustomerpulls theircard outtoo earlysomeonecalling to askaboutsomethingwe don't rent"Do youever get aday off?"Customer iswaiting to comeinto the storebefore open/customer is tryingto come in afterclosecustomertries to returnan item thatis obviouslyused"when do youguys close?"/"what areyour storehours?"sign upsomeone fora militarydiscountsomeoneasked ifwe recycletube lights"I spend Xamount ofdollarshere"someone isattempting topick up theirordercurbsideCallanotherstore"I'd like tospeakwith amanager"someonedoes nothaveproper ID"Doyou livehere?"customerthrowsaway anold bulb

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. wrong number
  2. reiterate gas-powered policy
  3. Pet a dog
  4. someone puts stuff on the wrong counter
  5. someone pays with exact change
  6. .com calls us to help with an order
  7. customer attempts to return product that is not here at the store
  8. someone asks where the furnace filters are
  9. Show someone how to use locker pickup
  10. someone asked where the batteries are
  11. call the Commercial credit line
  12. call Consumer credit line
  13. "Where can I get a credit card?"
  14. manually open a locker for a customer
  15. someone asks if we can tell them details about their HDCC statements
  16. someone came in before their order was pulled
  17. someone asked where the bathrooms are
  18. "Dishonest Customer"
  19. someone asked if we recycle house batteries
  20. Rent something other than a carpet scrubber (or multiple items at once)
  21. give someone the .com call center number
  22. "can I checkout here?"
  23. tell a customer that an item is online only
  24. "I've been in curbside for x minutes"
  25. "is this the Massillon store?"
  26. "I parked over here"
  27. someone asked where the light bulbs are
  28. screen a crank call
  29. Help a delivery carrier use their app
  30. Give someone a kids workshop kit
  31. Become a personal shopper
  32. Customer compliment
  33. give a customer a warranty number
  34. tell a driver that the order has been delivered by another driver
  35. "all the way over there"
  36. customer needs to get something out of their car
  37. Customer pulls their card out too early
  38. someone calling to ask about something we don't rent
  39. "Do you ever get a day off?"
  40. Customer is waiting to come into the store before open/ customer is trying to come in after close
  41. customer tries to return an item that is obviously used
  42. "when do you guys close?"/ "what are your store hours?"
  43. sign up someone for a military discount
  44. someone asked if we recycle tube lights
  45. "I spend X amount of dollars here"
  46. someone is attempting to pick up their order curbside
  47. Call another store
  48. "I'd like to speak with a manager"
  49. someone does not have proper ID
  50. "Do you live here?"
  51. customer throws away an old bulb