(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient or caregiver fall asleep in waiting room
Patient's medication refill is not available
Patient is angry about waiting on the phones or being transferred
Patient complaints about their bill
Patient does not update their contact information
Patient could not find parking
Patient not completely filling out any of the forms
Patient is a no show for their same day appt
Patient does not believe their medication needs a PA
Patient calls multiple times a day for the same reason
Patients' transportation is not on time for pick up
Patient with a copay, saying that they do not and does not want to pay
Patient answers to the wrong name
Patient calls to change the location they want their referral to be sent to
Patient shows up late for appt
Patient does not give updated insurance information
Patient calls to switch their appt to telemedicine
Trying to send a referral but providers documentation is not complete
Patient states my new provider never received my records
Patient demanding a call back today
Patient calls multiple locations or departments asking the same question
Patient on the phone while checking in
Invalid ROI's from patient and families
Patient is not sure why they were referred to a specialty clinic
