(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is something guests enjoy that management may not notice?
What makes a guest feel special?
What is one thing guests wish was faster?
What would make Genting feel even more connected as one experience?
What is one rule or process you think should change?
What is one thing that wastes guests’ time?
What is one thing that stresses staff the most?
What is the hardest part about serving guests during busy periods?
What makes people want to come back again?
What is one thing staff wish guests understood better?
What is one thing guests always complain about?
What is one thing staff do that guests really appreciate?
What is one thing guests from different countries expect differently?
What is one idea you have to improve the guest journey?
What is one small thing that can make a big difference to guests?
What is one thing technology should improve in Genting?
What is one thing that slows down operations?
What is one thing different departments should work on together?
What makes teamwork difficult between departments?
What is one thing that makes guests feel excited?
What makes a guest experience memorable?
What is one thing in your workplace that confuses guests?
What is one thing first-time guests usually struggle with?
What makes a bad guest experience become worse?
What is one thing frontline staff know that managers may not see?
