Fix aCignapaymentissueAnswer abenefitsquestionCreate aticket viewin HS onyour ownFind & Fixincorrectdata inHSBringretentionfindings toSDRmeetingMake 5calls in1 dayGive ashoutoutin #kudosSave acustomerfromcancellingReceive apositioncustomerfeedbacksurveyBook a meetingfor Sales todiscussalternativepolicy optionsFree!Help ateammatesolve anissueFollow up ona pendingissue thesame dayFix aBCBSpaymentissueIdentify aprocessimprovementTurn acomplaintinto apositiveoutcomeFix aCignapaymentissueAnswer abenefitsquestionCreate aticket viewin HS onyour ownFind & Fixincorrectdata inHSBringretentionfindings toSDRmeetingMake 5calls in1 dayGive ashoutoutin #kudosSave acustomerfromcancellingReceive apositioncustomerfeedbacksurveyBook a meetingfor Sales todiscussalternativepolicy optionsFree!Help ateammatesolve anissueFollow up ona pendingissue thesame dayFix aBCBSpaymentissueIdentify aprocessimprovementTurn acomplaintinto apositiveoutcome

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Fix a Cigna payment issue
  2. Answer a benefits question
  3. Create a ticket view in HS on your own
  4. Find & Fix incorrect data in HS
  5. Bring retention findings to SDR meeting
  6. Make 5 calls in 1 day
  7. Give a shoutout in #kudos
  8. Save a customer from cancelling
  9. Receive a position customer feedback survey
  10. Book a meeting for Sales to discuss alternative policy options
  11. Free!
  12. Help a teammate solve an issue
  13. Follow up on a pending issue the same day
  14. Fix a BCBS payment issue
  15. Identify a process improvement
  16. Turn a complaint into a positive outcome