Fix aCignapaymentissueFind & Fixincorrectdata inHSFollow up ona pendingissue thesame daySave acustomerfromcancellingMake 5calls in1 dayBook a meetingfor Sales todiscussalternativepolicy optionsReceive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosFree!Answer abenefitsquestionTurn acomplaintinto apositiveoutcomeFix aBCBSpaymentissueIdentify aprocessimprovementBringretentionfindings toSDRmeetingHelp ateammatesolve anissueCreate aticket viewin HS onyour ownFix aCignapaymentissueFind & Fixincorrectdata inHSFollow up ona pendingissue thesame daySave acustomerfromcancellingMake 5calls in1 dayBook a meetingfor Sales todiscussalternativepolicy optionsReceive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosFree!Answer abenefitsquestionTurn acomplaintinto apositiveoutcomeFix aBCBSpaymentissueIdentify aprocessimprovementBringretentionfindings toSDRmeetingHelp ateammatesolve anissueCreate aticket viewin HS onyour own

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fix a Cigna payment issue
  2. Find & Fix incorrect data in HS
  3. Follow up on a pending issue the same day
  4. Save a customer from cancelling
  5. Make 5 calls in 1 day
  6. Book a meeting for Sales to discuss alternative policy options
  7. Receive a position customer feedback survey
  8. Give a shoutout in #kudos
  9. Free!
  10. Answer a benefits question
  11. Turn a complaint into a positive outcome
  12. Fix a BCBS payment issue
  13. Identify a process improvement
  14. Bring retention findings to SDR meeting
  15. Help a teammate solve an issue
  16. Create a ticket view in HS on your own