Free!Find & Fixincorrectdata inHSMake 5calls in1 dayTurn acomplaintinto apositiveoutcomeFix aCignapaymentissueFollow up ona pendingissue thesame dayIdentify aprocessimprovementGive ashoutoutin #kudosBringretentionfindings toSDRmeetingReceive apositioncustomerfeedbacksurveyHelp ateammatesolve anissueCreate aticket viewin HS onyour ownSave acustomerfromcancellingAnswer abenefitsquestionFix aBCBSpaymentissueBook a meetingfor Sales todiscussalternativepolicy optionsFree!Find & Fixincorrectdata inHSMake 5calls in1 dayTurn acomplaintinto apositiveoutcomeFix aCignapaymentissueFollow up ona pendingissue thesame dayIdentify aprocessimprovementGive ashoutoutin #kudosBringretentionfindings toSDRmeetingReceive apositioncustomerfeedbacksurveyHelp ateammatesolve anissueCreate aticket viewin HS onyour ownSave acustomerfromcancellingAnswer abenefitsquestionFix aBCBSpaymentissueBook a meetingfor Sales todiscussalternativepolicy options

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Find & Fix incorrect data in HS
  3. Make 5 calls in 1 day
  4. Turn a complaint into a positive outcome
  5. Fix a Cigna payment issue
  6. Follow up on a pending issue the same day
  7. Identify a process improvement
  8. Give a shoutout in #kudos
  9. Bring retention findings to SDR meeting
  10. Receive a position customer feedback survey
  11. Help a teammate solve an issue
  12. Create a ticket view in HS on your own
  13. Save a customer from cancelling
  14. Answer a benefits question
  15. Fix a BCBS payment issue
  16. Book a meeting for Sales to discuss alternative policy options