Free!Turn acomplaintinto apositiveoutcomeMake 5calls in1 dayHelp ateammatesolve anissueFind & Fixincorrectdata inHSFix aBCBSpaymentissueBook a meetingfor Sales todiscussalternativepolicy optionsReceive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosAnswer abenefitsquestionFollow up ona pendingissue thesame dayIdentify aprocessimprovementCreate aticket viewin HS onyour ownSave acustomerfromcancellingFix aCignapaymentissueBringretentionfindings toSDRmeetingFree!Turn acomplaintinto apositiveoutcomeMake 5calls in1 dayHelp ateammatesolve anissueFind & Fixincorrectdata inHSFix aBCBSpaymentissueBook a meetingfor Sales todiscussalternativepolicy optionsReceive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosAnswer abenefitsquestionFollow up ona pendingissue thesame dayIdentify aprocessimprovementCreate aticket viewin HS onyour ownSave acustomerfromcancellingFix aCignapaymentissueBringretentionfindings toSDRmeeting

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Turn a complaint into a positive outcome
  3. Make 5 calls in 1 day
  4. Help a teammate solve an issue
  5. Find & Fix incorrect data in HS
  6. Fix a BCBS payment issue
  7. Book a meeting for Sales to discuss alternative policy options
  8. Receive a position customer feedback survey
  9. Give a shoutout in #kudos
  10. Answer a benefits question
  11. Follow up on a pending issue the same day
  12. Identify a process improvement
  13. Create a ticket view in HS on your own
  14. Save a customer from cancelling
  15. Fix a Cigna payment issue
  16. Bring retention findings to SDR meeting