Create aticket viewin HS onyour ownTurn acomplaintinto apositiveoutcomeFix aBCBSpaymentissueHelp ateammatesolve anissueFree!Receive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosBook a meetingfor Sales todiscussalternativepolicy optionsFind & Fixincorrectdata inHSFollow up ona pendingissue thesame dayFix aCignapaymentissueBringretentionfindings toSDRmeetingSave acustomerfromcancellingIdentify aprocessimprovementMake 5calls in1 dayAnswer abenefitsquestionCreate aticket viewin HS onyour ownTurn acomplaintinto apositiveoutcomeFix aBCBSpaymentissueHelp ateammatesolve anissueFree!Receive apositioncustomerfeedbacksurveyGive ashoutoutin #kudosBook a meetingfor Sales todiscussalternativepolicy optionsFind & Fixincorrectdata inHSFollow up ona pendingissue thesame dayFix aCignapaymentissueBringretentionfindings toSDRmeetingSave acustomerfromcancellingIdentify aprocessimprovementMake 5calls in1 dayAnswer abenefitsquestion

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a ticket view in HS on your own
  2. Turn a complaint into a positive outcome
  3. Fix a BCBS payment issue
  4. Help a teammate solve an issue
  5. Free!
  6. Receive a position customer feedback survey
  7. Give a shoutout in #kudos
  8. Book a meeting for Sales to discuss alternative policy options
  9. Find & Fix incorrect data in HS
  10. Follow up on a pending issue the same day
  11. Fix a Cigna payment issue
  12. Bring retention findings to SDR meeting
  13. Save a customer from cancelling
  14. Identify a process improvement
  15. Make 5 calls in 1 day
  16. Answer a benefits question