Find & Fixincorrectdata inHSFollow up ona pendingissue thesame dayFix aBCBSpaymentissueIdentify aprocessimprovementFree!Make 5calls in1 dayTurn acomplaintinto apositiveoutcomeBook a meetingfor Sales todiscussalternativepolicy optionsHelp ateammatesolve anissueBringretentionfindings toSDRmeetingGive ashoutoutin #kudosSave acustomerfromcancellingAnswer abenefitsquestionCreate aticket viewin HS onyour ownReceive apositioncustomerfeedbacksurveyFix aCignapaymentissueFind & Fixincorrectdata inHSFollow up ona pendingissue thesame dayFix aBCBSpaymentissueIdentify aprocessimprovementFree!Make 5calls in1 dayTurn acomplaintinto apositiveoutcomeBook a meetingfor Sales todiscussalternativepolicy optionsHelp ateammatesolve anissueBringretentionfindings toSDRmeetingGive ashoutoutin #kudosSave acustomerfromcancellingAnswer abenefitsquestionCreate aticket viewin HS onyour ownReceive apositioncustomerfeedbacksurveyFix aCignapaymentissue

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find & Fix incorrect data in HS
  2. Follow up on a pending issue the same day
  3. Fix a BCBS payment issue
  4. Identify a process improvement
  5. Free!
  6. Make 5 calls in 1 day
  7. Turn a complaint into a positive outcome
  8. Book a meeting for Sales to discuss alternative policy options
  9. Help a teammate solve an issue
  10. Bring retention findings to SDR meeting
  11. Give a shoutout in #kudos
  12. Save a customer from cancelling
  13. Answer a benefits question
  14. Create a ticket view in HS on your own
  15. Receive a position customer feedback survey
  16. Fix a Cigna payment issue