Save acustomerfromcancellingFollow up ona pendingissue thesame dayFix aCignapaymentissueAnswer abenefitsquestionBringretentionfindings toSDRmeetingFind & Fixincorrectdata inHSCreate aticket viewin HS onyour ownFree!Receive apositioncustomerfeedbacksurveyFix aBCBSpaymentissueGive ashoutoutin #kudosHelp ateammatesolve anissueIdentify aprocessimprovementMake 5calls in1 dayBook a meetingfor Sales todiscussalternativepolicy optionsTurn acomplaintinto apositiveoutcomeSave acustomerfromcancellingFollow up ona pendingissue thesame dayFix aCignapaymentissueAnswer abenefitsquestionBringretentionfindings toSDRmeetingFind & Fixincorrectdata inHSCreate aticket viewin HS onyour ownFree!Receive apositioncustomerfeedbacksurveyFix aBCBSpaymentissueGive ashoutoutin #kudosHelp ateammatesolve anissueIdentify aprocessimprovementMake 5calls in1 dayBook a meetingfor Sales todiscussalternativepolicy optionsTurn acomplaintinto apositiveoutcome

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save a customer from cancelling
  2. Follow up on a pending issue the same day
  3. Fix a Cigna payment issue
  4. Answer a benefits question
  5. Bring retention findings to SDR meeting
  6. Find & Fix incorrect data in HS
  7. Create a ticket view in HS on your own
  8. Free!
  9. Receive a position customer feedback survey
  10. Fix a BCBS payment issue
  11. Give a shoutout in #kudos
  12. Help a teammate solve an issue
  13. Identify a process improvement
  14. Make 5 calls in 1 day
  15. Book a meeting for Sales to discuss alternative policy options
  16. Turn a complaint into a positive outcome