Create aticket viewin HS onyour ownHelp ateammatesolve anissueMake 5calls in1 daySave acustomerfromcancellingFix aBCBSpaymentissueIdentify aprocessimprovementBook a meetingfor Sales todiscussalternativepolicy optionsTurn acomplaintinto apositiveoutcomeGive ashoutoutin #kudosFind & Fixincorrectdata inHSFree!Receive apositioncustomerfeedbacksurveyAnswer abenefitsquestionBringretentionfindings toSDRmeetingFix aCignapaymentissueFollow up ona pendingissue thesame dayCreate aticket viewin HS onyour ownHelp ateammatesolve anissueMake 5calls in1 daySave acustomerfromcancellingFix aBCBSpaymentissueIdentify aprocessimprovementBook a meetingfor Sales todiscussalternativepolicy optionsTurn acomplaintinto apositiveoutcomeGive ashoutoutin #kudosFind & Fixincorrectdata inHSFree!Receive apositioncustomerfeedbacksurveyAnswer abenefitsquestionBringretentionfindings toSDRmeetingFix aCignapaymentissueFollow up ona pendingissue thesame day

EOM Bingo (Customer Succeess) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Create a ticket view in HS on your own
  2. Help a teammate solve an issue
  3. Make 5 calls in 1 day
  4. Save a customer from cancelling
  5. Fix a BCBS payment issue
  6. Identify a process improvement
  7. Book a meeting for Sales to discuss alternative policy options
  8. Turn a complaint into a positive outcome
  9. Give a shoutout in #kudos
  10. Find & Fix incorrect data in HS
  11. Free!
  12. Receive a position customer feedback survey
  13. Answer a benefits question
  14. Bring retention findings to SDR meeting
  15. Fix a Cigna payment issue
  16. Follow up on a pending issue the same day