MANTL Consumer New Account - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-KYC Evaluation Outcomes
   N-Approved, Rejected, Manual Review
2. B-The Salesforce referral status when the banker chooses not to move forward
   B-Unqualified
3. I-The form to be completed for an ACH dispute
   I-Written Statement of Unauthorized Debit
4. O-The Salesforce referral status when the customer chooses not to move forward
   O-Lost
5. N-The workflow used to add/remove signers, update beneficiaries, add POAs, and retitle accounts into a trust
   N-Change Account Titling
6. N-When an application requires BSA review, this is created to Submit for Approval
   N-Salesforce MANTL Review Case
7. I-Verifies the customer's Name, Address, SSN, DOB
   I-IDV
8. I-Acceptable IDs for a U.S. Citizen
   I-Driver's License, State ID, Passport
9. N-Allows funds to be inherited by a beneficiary's descendants in the event the beneficiary passes away
   N-LDPS
10. G-Provides information on the customer's previous banking history
    G-Qualifile
11. I-IRS form to be completed when an ITIN is accepted
    I-W-8 Ben
12. G-The procedure to follow when a customer passes away
    G-Notification and Updates to Deceased Customers
13. O-The document required to prove a customer has passed away
    O-Death Certificate
14. N-This is what a parent acknowledges to take ownership of a minor's actions on an account
    N-Minor Joint Acknowledgement
15. I-
16. O-This must be completed by the banker when an eChecking is opened
    O-RVM Package Enrollment
17. B-A legal document that is notarized that can be used by an heir to claim a deceased persons assets or funds in a bank account.
    B-Small Estate Affidavit
18. I-The notice that must be provided when a customer is denied an account based on ChexSystems
    I-Letter of Adverse Action
19. O-Where the customer physically resides
    O-Primary Address
20. B-This must be provided to the customer anytime a Step Forward Checking account is opened
    B-Financial Literacy Packet
21. B-MANTL Signature Methods
    B-Email Handoff, Digital Signature, In-Branch Upload
22. N-Power of Attorney
    N-POA
23. G-Customer Identification Program
    G-CIP
24. B-Peoples Bank New Account Opening System
    B-MANTL
25. G-Occupation Format
    G-Position @ Employer
26. B-The step to be taken in Salesforce once an account is opened, BEFORE converting the referral
    B-Add Customer ID
27. G-Step Forward Account Requirements
    G-Less than $500 charge off, less than 3 inquiries, no record of fraud
28. G-The first place to look when an application comes back in Manual Review
    G-KYC Tags & Reason Codes
29. I-This form must be completed by a POA for Peoples Bank to recognize their powers
    I-Peoples Bank POA Affidavit
30. O-The form to be completed for check fraud
    O-Affidavit of Alteration
31. O-MANTL's Primary Method of Communication
    O-Email
32. I-This means Reg E in MANTL
    I-ATM/Debit Card Overdraft Protection
33. B-Supporting documentation needed when an ITIN is presented
    B-ITIN Letter
34. O-Peoples Bank second chance account
    O-Step Forward Checking
35. B-In-person CD Funding
    B-GL 20020-82
36. G-An individual who inherits funds once an accountholder passes away
    G-Beneficiary