MANTL Consumer New Account - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. T/F: Customer IDs do not need to be scanned into Image Centre.
   False
2. The step in the Conversation Model where we continue to get to know our customers, understand their intentions with the account(s), and uncover the product(s) that are a best fit.
   Uncover Purpose and Needs
3. This information is required when creating a new relationship for the 'Send to MANTL' button to appear.
   First/Last Name, Branch Unit, DOB, Home/Mobile #, Email Address, Social Security #, Primary Address
4. This must be created when a MANTL application requires BSA Review.
   Salesforce MANTL Review Case
5. An application can be placed into this status to make changes to the information entered into MANTL.
   Action Required
6. This form must be completed for check fraud.
   Affidavit of Alteration
7. The step in the Conversation Model that provides direction to the customer of what to expect next, allowing you to build creditability from the start.
   Setting Expectations
8. The referral option when it is sent from one Peoples Bank Dept. to another.
   Internal Referral
9. In person funding for a CD goes here
   GL 20020-82
10. This IRS form must be completed anytime an ITIN is accepted.
    W8-Ben
11. The form that must be signed by a business customer when they choose not to enroll in Fraud Prevention services.
    Fraud Prevention Services Waiver
12. The step in the Conversation Model that clarity and confirmation that your notes are correct, and the customer understands and agrees with your recommendation.
    Summarize and Confirm
13. This stands for Customer Identification Program
    CIP
14. This first place to look when an application comes back in Manual Review.
    KYC Tags & Reason Codes Document
15. This is what a parent acknowledges to in order to take ownership of a minor's actions on an account.
    Minor Joint Acknowledgement
16. This form must be completed for an ACH dispute.
    Written Statement of Unauthorized Debit
17. This form is to be completed anytime a new POA is presented to Peoples Bank.
    Peoples Bank POA Affidavit
18. Driver's License, Temporary Visitor's Driver's License, Passport
    U.S. Resident Acceptable Documentation
19. This additional maintenance step must be completed by the banker anytime an eChecking is opened.
    RVM Package Enrollment
20. This is the status of a Salesforce referral when the banker chooses not to move forward with an account opening.
    Unqualified
21. These are the requirements for a customer to be considered for the BankOn program
    Less than $500 in charge offs, less than 3 inquiries, no record of fraud.
22. This field in MANTL pertains to where the opening deposit is coming from.
    Source of Wealth
23. This allows funds to be inherited by a beneficiary's descendants in the event the beneficiary passes away.
    LDPS
24. The procedure to reference when a customer passes away.
    Notification and Updates to Deceased Customers
25. This is the correct way a POA should sign all documents and checks.
    Heather Test BY Michael Test AS POA
26. The process all new customers and new accounts go through after an account has been opened.
    Quality Assurance Review
27. The step to be taken in Salesforce once an account is opened for a new customer, BEFORE converting the referral.
    Add Customer ID
28. The original copy of this document is needed to prove a customer has passed away.
    Death Certificate
29. This is someone who has been appointed to act on our customer's behalf for banking/financial matters.
    POA
30. This is where the customer can add signers, request debit cards, add beneficiaries, enroll in OLB, request Reg E, and set up direct deposit.
    Self-Serve Console
31. MANTL thrives on this piece of information.
    Email
32. The override to be placed on the account when a deceased customer is not removed from an account.
    'Deceased Party'
33. A notarized, legal document that can be used by an heir to claim a deceased person's assets or funds in a bank account.
    Small Estate Affidavit
34. The workflow used to close out an account.
    Close Account Workflow
35. This is where the customer physically resides.
    Primary Address
36. An individual who inherits funds once an accountholder passes away.
    Beneficiary
37. Driver's License, State ID, Passport
    U.S. Citizen Acceptable Documentation
38. This is the status of a Salesforce referral when the customer chooses not to move forward with an account opening.
    Lost
39. The workflow used to add/remove signers, update beneficiaries, add POAs, and retitle accounts into a trust.
    Change Account Titling
40. These are the three possible outcomes for a customer's KYC evaluation in MANTL.
    Approved, Rejected, Manual Review
41. The notice provided to a customer when an account is denied based on ChexSystems.
    Letter of Adverse Action
42. The workflow used to set up Overdraft Protection
    Add Transfer Instruction - Deficit
43. The referral option for when you, as the banker, uncover the need for a product/service.
    I am the Referrer
44. Birth Certificate, Social Security Card, Passport, State ID, Student ID
    Minor Acceptable Documentation
45. The referral option used for walk-ins, or when an existing customer is looking to establish another product/service.
    External Referral
46. This is the correct format for a customer's occupation.
    Position @ Employer
47. The step to be taken in MANTL after an existing customer's information was changed in IBS.
    Sync From Core
48. These are the three signature methods within MANTL.
    Email Handoff, Digital Signature, In-Branch Upload
49. T/F: Onboarding tasks are automatically generated in Salesforce to follow up with the customer after an account opening.
    True
50. This document must be provided to the customer anytime a Step Foward Checking account is opened.
    Financial Literacy Packet
51. The step in the Conversation Model that allows us to know who customers are, who will be on the account, and understand their demographics.
    Know Your Customer
52. This report provides information on the customer's previous financial institution history.
    Qualifile
53. The report that verifies a customer's name, address, SSN, and DOB.
    IDV
54. This additional service in MANTL allows you to opt the customer into Reg E.
    ATM/Debit Card Overdraft Protection
55. This case should be created in Salesforce when there are outstanding items to pay on a compromised account.
    Items to Pay Case
56. This is the account that we open when a customer qualifies for Bank ON.
    Step Forward Checking
57. The supporting documentation needed anytime an ITIN is accepted.
    ITIN Letter
58. The documentation required to open an estate account.
    Letters Testamentary, Order Appointing Personal Representative