MANTL Consumer New Account - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. This is someone who has been appointed to act on our customer's behalf for banking/financial matters.
   POA
2. This is what a parent acknowledges to in order to take ownership of a minor's actions on an account.
   Minor Joint Acknowledgement
3. A notarized, legal document that can be used by an heir to claim a deceased person's assets or funds in a bank account.
   Small Estate Affidavit
4. The workflow used to add/remove signers, update beneficiaries, add POAs, and retitle accounts into a trust.
   Change Account Titling
5. This is where the customer can add signers, request debit cards, add beneficiaries, enroll in OLB, request Reg E, and set up direct deposit.
   Self-Serve Console
6. This must be created when a MANTL application requires BSA Review.
   Salesforce MANTL Review Case
7. This is where the customer physically resides.
   Primary Address
8. These are the three signature methods within MANTL.
   Email Handoff, Digital Signature, In-Branch Upload
9. The override to be placed on the account when a deceased customer is not removed from an account.
   'Deceased Party'
10. This is the correct format for a customer's occupation.
    Position @ Employer
11. These are the three possible outcomes for a customer's KYC evaluation in MANTL.
    Approved, Rejected, Manual Review
12. The form that must be signed by a business customer when they choose not to enroll in Fraud Prevention services.
    Fraud Prevention Services Waiver
13. This additional service in MANTL allows you to opt the customer into Reg E.
    ATM/Debit Card Overdraft Protection
14. The workflow used to set up Overdraft Protection
    Add Transfer Instruction - Deficit
15. Driver's License, Temporary Visitor's Driver's License, Passport
    U.S. Resident Acceptable Documentation
16. This is the correct way a POA should sign all documents and checks.
    Heather Test BY Michael Test AS POA
17. This form must be completed for an ACH dispute.
    Written Statement of Unauthorized Debit
18. The notice provided to a customer when an account is denied based on ChexSystems.
    Letter of Adverse Action
19. The referral option when it is sent from one Peoples Bank Dept. to another.
    Internal Referral
20. This form must be completed for check fraud.
    Affidavit of Alteration
21. The referral option for when you, as the banker, uncover the need for a product/service.
    I am the Referrer
22. The referral option used for walk-ins, or when an existing customer is looking to establish another product/service.
    External Referral
23. MANTL thrives on this piece of information.
    Email
24. The workflow used to close out an account.
    Close Account Workflow
25. This form is to be completed anytime a new POA is presented to Peoples Bank.
    Peoples Bank POA Affidavit
26. This case should be created in Salesforce when there are outstanding items to pay on a compromised account.
    Items to Pay Case
27. The step in the Conversation Model that provides direction to the customer of what to expect next, allowing you to build creditability from the start.
    Setting Expectations
28. Birth Certificate, Social Security Card, Passport, State ID, Student ID
    Minor Acceptable Documentation
29. This is the status of a Salesforce referral when the customer chooses not to move forward with an account opening.
    Lost
30. This document must be provided to the customer anytime a Step Foward Checking account is opened.
    Financial Literacy Packet
31. This IRS form must be completed anytime an ITIN is accepted.
    W8-Ben
32. An application can be placed into this status to make changes to the information entered into MANTL.
    Action Required
33. This information is required when creating a new relationship for the 'Send to MANTL' button to appear.
    First/Last Name, Branch Unit, DOB, Home/Mobile #, Email Address, Social Security #, Primary Address
34. The procedure to reference when a customer passes away.
    Notification and Updates to Deceased Customers
35. The step to be taken in MANTL after an existing customer's information was changed in IBS.
    Sync From Core
36. This is the status of a Salesforce referral when the banker chooses not to move forward with an account opening.
    Unqualified
37. This is the account that we open when a customer qualifies for Bank ON.
    Step Forward Checking
38. An individual who inherits funds once an accountholder passes away.
    Beneficiary
39. The step in the Conversation Model that allows us to know who customers are, who will be on the account, and understand their demographics.
    Know Your Customer
40. The step to be taken in Salesforce once an account is opened for a new customer, BEFORE converting the referral.
    Add Customer ID
41. These are the requirements for a customer to be considered for the BankOn program
    Less than $500 in charge offs, less than 3 inquiries, no record of fraud.
42. Driver's License, State ID, Passport
    U.S. Citizen Acceptable Documentation
43. In person funding for a CD goes here
    GL 20020-82
44. This field in MANTL pertains to where the opening deposit is coming from.
    Source of Wealth
45. The step in the Conversation Model where we continue to get to know our customers, understand their intentions with the account(s), and uncover the product(s) that are a best fit.
    Uncover Purpose and Needs
46. This stands for Customer Identification Program
    CIP
47. This first place to look when an application comes back in Manual Review.
    KYC Tags & Reason Codes Document
48. The process all new customers and new accounts go through after an account has been opened.
    Quality Assurance Review
49. The documentation required to open an estate account.
    Letters Testamentary, Order Appointing Personal Representative
50. The report that verifies a customer's name, address, SSN, and DOB.
    IDV
51. T/F: Customer IDs do not need to be scanned into Image Centre.
    False
52. T/F: Onboarding tasks are automatically generated in Salesforce to follow up with the customer after an account opening.
    True
53. This additional maintenance step must be completed by the banker anytime an eChecking is opened.
    RVM Package Enrollment
54. This report provides information on the customer's previous financial institution history.
    Qualifile
55. The supporting documentation needed anytime an ITIN is accepted.
    ITIN Letter
56. The original copy of this document is needed to prove a customer has passed away.
    Death Certificate
57. The step in the Conversation Model that clarity and confirmation that your notes are correct, and the customer understands and agrees with your recommendation.
    Summarize and Confirm
58. This allows funds to be inherited by a beneficiary's descendants in the event the beneficiary passes away.
    LDPS