AggravatingYourfeedback isreallyimportant tousOverwhelmingDishearteningDevastatingConfusingDisappointingYou areabsolutelycorrectIt’s mypleasureStressfulThatwouldfrustrateme, tooPerplexingChallengingYou couldconsider…I’m sosorrythat’shappenedAnnoyingThank youforremainingso positiveIs thereanythingelse I canhelp youwith? TerrifyingI agreewithyouStartlingHumiliatingAlarmingFrustratingI cancompletelyunderstandAppallingConcerningUpsettingIf I were inyourposition, I'dfeel thesame wayIrritatingThat’sabsolutelyunderstandable Thankyou forletting usknowI canhelp youwith thatExasperatingTroublingBafflingThanks foryourvaluabletime andpatienceInconvenientWhat wouldbe the bestoption foryou?SurprisingFrighteningApprehensiveAggravatingYourfeedback isreallyimportant tousOverwhelmingDishearteningDevastatingConfusingDisappointingYou areabsolutelycorrectIt’s mypleasureStressfulThatwouldfrustrateme, tooPerplexingChallengingYou couldconsider…I’m sosorrythat’shappenedAnnoyingThank youforremainingso positiveIs thereanythingelse I canhelp youwith? TerrifyingI agreewithyouStartlingHumiliatingAlarmingFrustratingI cancompletelyunderstandAppallingConcerningUpsettingIf I were inyourposition, I'dfeel thesame wayIrritatingThat’sabsolutelyunderstandable Thankyou forletting usknowI canhelp youwith thatExasperatingTroublingBafflingThanks foryourvaluabletime andpatienceInconvenientWhat wouldbe the bestoption foryou?SurprisingFrighteningApprehensive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
  1. Aggravating
  2. Your feedback is really important to us
  3. Overwhelming
  5. Disheartening
  6. Devastating
  7. Confusing
  8. Disappointing
  9. You are absolutely correct
  10. It’s my pleasure
  11. Stressful
  12. That would frustrate me, too
  13. Perplexing
  14. Challenging
  15. You could consider…
  16. I’m so sorry that’s happened
  17. Annoying
  18. Thank you for remaining so positive
  19. Is there anything else I can help you with?
  20. Terrifying
  21. I agree with you
  22. Startling
  23. Humiliating
  24. Alarming
  25. Frustrating
  26. I can completely understand
  27. Appalling
  28. Concerning
  29. Upsetting
  30. If I were in your position, I'd feel the same way
  31. Irritating
  32. That’s absolutely understandable
  33. Thank you for letting us know
  34. I can help you with that
  35. Exasperating
  36. Troubling
  37. Baffling
  38. Thanks for your valuable time and patience
  39. Inconvenient
  40. What would be the best option for you?
  41. Surprising
  42. Frightening
  43. Apprehensive