IrritatingConcerningThat’sabsolutelyunderstandable I’m sosorrythat’shappenedStressfulThanks foryourvaluabletime andpatienceThank youforremainingso positiveStartlingApprehensiveI cancompletelyunderstandDishearteningBafflingExasperatingPerplexingIs thereanythingelse I canhelp youwith? AppallingI agreewithyouWhat wouldbe the bestoption foryou?UpsettingFrighteningConfusingHumiliatingYou areabsolutelycorrectOverwhelmingTerrifyingInconvenientChallengingSurprisingDevastatingAggravatingTroublingFrustratingYou couldconsider…Thatwouldfrustrateme, tooAnnoyingThankyou forletting usknowYourfeedback isreallyimportant tousIt’s mypleasureAlarmingI canhelp youwith thatIf I were inyourposition, I'dfeel thesame wayDisappointingIrritatingConcerningThat’sabsolutelyunderstandable I’m sosorrythat’shappenedStressfulThanks foryourvaluabletime andpatienceThank youforremainingso positiveStartlingApprehensiveI cancompletelyunderstandDishearteningBafflingExasperatingPerplexingIs thereanythingelse I canhelp youwith? AppallingI agreewithyouWhat wouldbe the bestoption foryou?UpsettingFrighteningConfusingHumiliatingYou areabsolutelycorrectOverwhelmingTerrifyingInconvenientChallengingSurprisingDevastatingAggravatingTroublingFrustratingYou couldconsider…Thatwouldfrustrateme, tooAnnoyingThankyou forletting usknowYourfeedback isreallyimportant tousIt’s mypleasureAlarmingI canhelp youwith thatIf I were inyourposition, I'dfeel thesame wayDisappointing

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
  1. Irritating
  2. Concerning
  3. That’s absolutely understandable
  4. I’m so sorry that’s happened
  5. Stressful
  6. Thanks for your valuable time and patience
  7. Thank you for remaining so positive
  8. Startling
  9. Apprehensive
  10. I can completely understand
  11. Disheartening
  12. Baffling
  13. Exasperating
  14. Perplexing
  15. Is there anything else I can help you with?
  16. Appalling
  17. I agree with you
  18. What would be the best option for you?
  19. Upsetting
  20. Frightening
  21. Confusing
  22. Humiliating
  23. You are absolutely correct
  24. Overwhelming
  25. Terrifying
  26. Inconvenient
  27. Challenging
  28. Surprising
  30. Devastating
  31. Aggravating
  32. Troubling
  33. Frustrating
  34. You could consider…
  35. That would frustrate me, too
  36. Annoying
  37. Thank you for letting us know
  38. Your feedback is really important to us
  39. It’s my pleasure
  40. Alarming
  41. I can help you with that
  42. If I were in your position, I'd feel the same way
  43. Disappointing