DishearteningI cancompletelyunderstandFrustratingUpsettingThatwouldfrustrateme, tooAggravatingThankyou forletting usknowStressfulI agreewithyouApprehensiveTroublingAppallingThanks foryourvaluabletime andpatienceYou couldconsider…InconvenientChallengingStartlingExasperatingIt’s mypleasureYourfeedback isreallyimportant tousDevastatingWhat wouldbe the bestoption foryou?I canhelp youwith thatYou areabsolutelycorrectOverwhelmingIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveHumiliatingAlarmingTerrifyingBafflingDisappointingConcerningConfusingIrritatingThat’sabsolutelyunderstandable SurprisingIf I were inyourposition, I'dfeel thesame wayFrighteningAnnoyingPerplexingI’m sosorrythat’shappenedDishearteningI cancompletelyunderstandFrustratingUpsettingThatwouldfrustrateme, tooAggravatingThankyou forletting usknowStressfulI agreewithyouApprehensiveTroublingAppallingThanks foryourvaluabletime andpatienceYou couldconsider…InconvenientChallengingStartlingExasperatingIt’s mypleasureYourfeedback isreallyimportant tousDevastatingWhat wouldbe the bestoption foryou?I canhelp youwith thatYou areabsolutelycorrectOverwhelmingIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveHumiliatingAlarmingTerrifyingBafflingDisappointingConcerningConfusingIrritatingThat’sabsolutelyunderstandable SurprisingIf I were inyourposition, I'dfeel thesame wayFrighteningAnnoyingPerplexingI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Disheartening
  2. I can completely understand
  3. Frustrating
  4. Upsetting
  5. That would frustrate me, too
  6. Aggravating
  7. Thank you for letting us know
  8. Stressful
  9. I agree with you
  10. Apprehensive
  11. Troubling
  12. Appalling
  13. Thanks for your valuable time and patience
  14. You could consider…
  15. Inconvenient
  16. Challenging
  17. Startling
  18. Exasperating
  19. It’s my pleasure
  20. Your feedback is really important to us
  21. Devastating
  22. What would be the best option for you?
  23. I can help you with that
  24. You are absolutely correct
  25. Overwhelming
  26. Is there anything else I can help you with?
  27. Thank you for remaining so positive
  28. Humiliating
  29. Alarming
  30. Terrifying
  31. Baffling
  32. Disappointing
  33. Concerning
  34. Confusing
  35. Irritating
  36. That’s absolutely understandable
  37. Surprising
  39. If I were in your position, I'd feel the same way
  40. Frightening
  41. Annoying
  42. Perplexing
  43. I’m so sorry that’s happened