AggravatingConfusingYourfeedback isreallyimportant tousI agreewithyouIf I were inyourposition, I'dfeel thesame wayBafflingFrustratingSurprisingInconvenientOverwhelmingTroublingUpsettingChallengingTerrifyingDisappointingPerplexingI’m sosorrythat’shappenedStressfulYou areabsolutelycorrectAlarmingDevastatingExasperatingConcerningWhat wouldbe the bestoption foryou?I canhelp youwith thatIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveAnnoyingIrritatingIt’s mypleasureFrighteningStartlingThatwouldfrustrateme, tooApprehensiveThankyou forletting usknowYou couldconsider…I cancompletelyunderstandDishearteningAppallingThanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable HumiliatingAggravatingConfusingYourfeedback isreallyimportant tousI agreewithyouIf I were inyourposition, I'dfeel thesame wayBafflingFrustratingSurprisingInconvenientOverwhelmingTroublingUpsettingChallengingTerrifyingDisappointingPerplexingI’m sosorrythat’shappenedStressfulYou areabsolutelycorrectAlarmingDevastatingExasperatingConcerningWhat wouldbe the bestoption foryou?I canhelp youwith thatIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveAnnoyingIrritatingIt’s mypleasureFrighteningStartlingThatwouldfrustrateme, tooApprehensiveThankyou forletting usknowYou couldconsider…I cancompletelyunderstandDishearteningAppallingThanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable Humiliating

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
  1. Aggravating
  2. Confusing
  3. Your feedback is really important to us
  4. I agree with you
  5. If I were in your position, I'd feel the same way
  6. Baffling
  7. Frustrating
  8. Surprising
  9. Inconvenient
  10. Overwhelming
  11. Troubling
  12. Upsetting
  13. Challenging
  14. Terrifying
  15. Disappointing
  16. Perplexing
  17. I’m so sorry that’s happened
  18. Stressful
  19. You are absolutely correct
  20. Alarming
  22. Devastating
  23. Exasperating
  24. Concerning
  25. What would be the best option for you?
  26. I can help you with that
  27. Is there anything else I can help you with?
  28. Thank you for remaining so positive
  29. Annoying
  30. Irritating
  31. It’s my pleasure
  32. Frightening
  33. Startling
  34. That would frustrate me, too
  35. Apprehensive
  36. Thank you for letting us know
  37. You could consider…
  38. I can completely understand
  39. Disheartening
  40. Appalling
  41. Thanks for your valuable time and patience
  42. That’s absolutely understandable
  43. Humiliating