InconvenientI cancompletelyunderstandIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable I agreewithyouSurprisingFrighteningWhat wouldbe the bestoption foryou?You areabsolutelycorrectIf I were inyourposition, I'dfeel thesame wayConcerningExasperatingAnnoyingHumiliatingAggravatingPerplexingIrritatingAppallingDishearteningChallengingOverwhelmingThankyou forletting usknowThanks foryourvaluabletime andpatienceBafflingThatwouldfrustrateme, tooUpsettingYourfeedback isreallyimportant tousThank youforremainingso positiveDisappointingDevastatingYou couldconsider…StressfulTerrifyingConfusingFrustratingIt’s mypleasureAlarmingStartlingApprehensiveTroublingI’m sosorrythat’shappenedI canhelp youwith thatInconvenientI cancompletelyunderstandIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable I agreewithyouSurprisingFrighteningWhat wouldbe the bestoption foryou?You areabsolutelycorrectIf I were inyourposition, I'dfeel thesame wayConcerningExasperatingAnnoyingHumiliatingAggravatingPerplexingIrritatingAppallingDishearteningChallengingOverwhelmingThankyou forletting usknowThanks foryourvaluabletime andpatienceBafflingThatwouldfrustrateme, tooUpsettingYourfeedback isreallyimportant tousThank youforremainingso positiveDisappointingDevastatingYou couldconsider…StressfulTerrifyingConfusingFrustratingIt’s mypleasureAlarmingStartlingApprehensiveTroublingI’m sosorrythat’shappenedI canhelp youwith that

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inconvenient
  2. I can completely understand
  3. Is there anything else I can help you with?
  4. That’s absolutely understandable
  5. I agree with you
  6. Surprising
  7. Frightening
  8. What would be the best option for you?
  9. You are absolutely correct
  10. If I were in your position, I'd feel the same way
  11. Concerning
  12. Exasperating
  13. Annoying
  14. Humiliating
  15. Aggravating
  17. Perplexing
  18. Irritating
  19. Appalling
  20. Disheartening
  21. Challenging
  22. Overwhelming
  23. Thank you for letting us know
  24. Thanks for your valuable time and patience
  25. Baffling
  26. That would frustrate me, too
  27. Upsetting
  28. Your feedback is really important to us
  29. Thank you for remaining so positive
  30. Disappointing
  31. Devastating
  32. You could consider…
  33. Stressful
  34. Terrifying
  35. Confusing
  36. Frustrating
  37. It’s my pleasure
  38. Alarming
  39. Startling
  40. Apprehensive
  41. Troubling
  42. I’m so sorry that’s happened
  43. I can help you with that