Agent Name Confirm Phone # NOTES NOTES NOTES Request permission to be put on Hold Confirm issue location Restate Agent Name How did you hear about ABC Thank you for Holding Closing Thank You Ask for the appointment Restate Customer Name Avoid Dead Air Confirm when the issue started Speak Clearly Confirm Address Confirm the appointment OBTW Confirm Email Confirm customer Name Alternate Phone # Offer Post call survey ABC or Trade in opening greeting Mention inspection Fee Show Empathy Agent Name Confirm Phone # NOTES NOTES NOTES Request permission to be put on Hold Confirm issue location Restate Agent Name How did you hear about ABC Thank you for Holding Closing Thank You Ask for the appointment Restate Customer Name Avoid Dead Air Confirm when the issue started Speak Clearly Confirm Address Confirm the appointment OBTW Confirm Email Confirm customer Name Alternate Phone # Offer Post call survey ABC or Trade in opening greeting Mention inspection Fee Show Empathy
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Agent
Name
Confirm
Phone #
NOTES
NOTES
NOTES
Request permission to be put on Hold
Confirm issue location
Restate
Agent
Name
How did you hear about ABC
Thank you for Holding
Closing Thank You
Ask for the appointment
Restate
Customer
Name
Avoid Dead Air
Confirm when the issue started
Speak
Clearly
Confirm
Address
Confirm the
appointment
OBTW
Confirm Email
Confirm customer Name
Alternate
Phone
#
Offer
Post call survey
ABC or Trade in opening greeting
Mention inspection Fee
Show
Empathy