Quick Connect(Transfer toanother queueor agent)SecurityProfile(Access Ex.Agent vs L2)Templates(Hotkeys)OmniChannel(Voice, Chat& Email)PULLQueue (PickQueue ex.MFA)SharedOutlookMailbox  MaxEmailsper user(10)SaveEmailas PDF23 EBTeamsTransitionedQuickResponses(Ex.Signatures)Acknowledgements(Automatedresponses)ContactControl Panel(Additionalplace forwork)AgentWorkspace(place toreceiveemails)AttachmentLimit (10)AgentProficiencies(Skill level)RoutingProfile(mappingqueue to anAgent)48:6 rule(Ownershipfor emailauto-return)Limitations(.TIF or.eml)BusinessRule(Automatedroutinginstructions)Queues(Departments)ContactSearch/ContactIDInternalTransfers(Transferwithinfolders)Attributes& Values(Folders)PUSH Queue(automaticassignments)Quick Connect(Transfer toanother queueor agent)SecurityProfile(Access Ex.Agent vs L2)Templates(Hotkeys)OmniChannel(Voice, Chat& Email)PULLQueue (PickQueue ex.MFA)SharedOutlookMailbox  MaxEmailsper user(10)SaveEmailas PDF23 EBTeamsTransitionedQuickResponses(Ex.Signatures)Acknowledgements(Automatedresponses)ContactControl Panel(Additionalplace forwork)AgentWorkspace(place toreceiveemails)AttachmentLimit (10)AgentProficiencies(Skill level)RoutingProfile(mappingqueue to anAgent)48:6 rule(Ownershipfor emailauto-return)Limitations(.TIF or.eml)BusinessRule(Automatedroutinginstructions)Queues(Departments)ContactSearch/ContactIDInternalTransfers(Transferwithinfolders)Attributes& Values(Folders)PUSH Queue(automaticassignments)

Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quick Connect (Transfer to another queue or agent)
  2. Security Profile (Access Ex. Agent vs L2)
  3. Templates (Hotkeys)
  4. Omni Channel (Voice, Chat & Email)
  5. PULL Queue (Pick Queue ex. MFA)
  6. Shared Outlook Mailbox
  7. Max Emails per user (10)
  8. Save Email as PDF
  9. 23 EB Teams Transitioned
  10. Quick Responses (Ex. Signatures)
  11. Acknowledgements (Automated responses)
  12. Contact Control Panel (Additional place for work)
  13. Agent Workspace (place to receive emails)
  14. Attachment Limit (10)
  15. Agent Proficiencies (Skill level)
  16. Routing Profile (mapping queue to an Agent)
  17. 48:6 rule (Ownership for email auto-return)
  18. Limitations (.TIF or .eml)
  19. Business Rule (Automated routing instructions)
  20. Queues (Departments)
  21. Contact Search/ Contact ID
  22. Internal Transfers (Transfer within folders)
  23. Attributes & Values (Folders)
  24. PUSH Queue (automatic assignments)