(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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PUSH Queue (automatic assignments)
Queues (Departments)
23 EB Teams Transitioned
Max Emails per user (10)
Agent Proficiencies (Skill level)
Limitations (.TIF or .eml)
Attributes & Values (Folders)
Agent Workspace (place to receive emails)
Contact Search/ Contact ID
Security Profile (Access Ex. Agent vs L2)
Quick Responses (Ex. Signatures)
Attachment Limit (10)
Internal Transfers (Transfer within folders)
Omni Channel (Voice, Chat & Email)
Business Rule (Automated routing instructions)
Shared Outlook Mailbox
Save Email as PDF
PULL Queue (Pick Queue ex. MFA)
48:6 rule (Ownership for email auto-return)
Templates (Hotkeys)
Contact Control Panel (Additional place for work)
Routing Profile (mapping queue to an Agent)
Quick Connect (Transfer to another queue or agent)
