Quick Connect(Transfer toanother queueor agent)InternalTransfers(Transferwithinfolders)QuickResponses(Ex.Signatures)AttachmentLimit (10)PULLQueue (PickQueue ex.MFA)AgentWorkspace(place toreceiveemails)SecurityProfile(Access Ex.Agent vs L2)ContactSearch/ContactIDQueues(Departments)Attributes& Values(Folders)Templates(Hotkeys)ContactControl Panel(Additionalplace forwork)SharedOutlookMailbox  BusinessRule(Automatedroutinginstructions)AgentProficiencies(Skill level)RoutingProfile(mappingqueue to anAgent)23 EBTeamsTransitionedSaveEmailas PDFAcknowledgements(Automatedresponses)PUSH Queue(automaticassignments)48:6 rule(Ownershipfor emailauto-return)MaxEmailsper user(10)OmniChannel(Voice, Chat& Email)Limitations(.TIF or.eml)Quick Connect(Transfer toanother queueor agent)InternalTransfers(Transferwithinfolders)QuickResponses(Ex.Signatures)AttachmentLimit (10)PULLQueue (PickQueue ex.MFA)AgentWorkspace(place toreceiveemails)SecurityProfile(Access Ex.Agent vs L2)ContactSearch/ContactIDQueues(Departments)Attributes& Values(Folders)Templates(Hotkeys)ContactControl Panel(Additionalplace forwork)SharedOutlookMailbox  BusinessRule(Automatedroutinginstructions)AgentProficiencies(Skill level)RoutingProfile(mappingqueue to anAgent)23 EBTeamsTransitionedSaveEmailas PDFAcknowledgements(Automatedresponses)PUSH Queue(automaticassignments)48:6 rule(Ownershipfor emailauto-return)MaxEmailsper user(10)OmniChannel(Voice, Chat& Email)Limitations(.TIF or.eml)

Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quick Connect (Transfer to another queue or agent)
  2. Internal Transfers (Transfer within folders)
  3. Quick Responses (Ex. Signatures)
  4. Attachment Limit (10)
  5. PULL Queue (Pick Queue ex. MFA)
  6. Agent Workspace (place to receive emails)
  7. Security Profile (Access Ex. Agent vs L2)
  8. Contact Search/ Contact ID
  9. Queues (Departments)
  10. Attributes & Values (Folders)
  11. Templates (Hotkeys)
  12. Contact Control Panel (Additional place for work)
  13. Shared Outlook Mailbox
  14. Business Rule (Automated routing instructions)
  15. Agent Proficiencies (Skill level)
  16. Routing Profile (mapping queue to an Agent)
  17. 23 EB Teams Transitioned
  18. Save Email as PDF
  19. Acknowledgements (Automated responses)
  20. PUSH Queue (automatic assignments)
  21. 48:6 rule (Ownership for email auto-return)
  22. Max Emails per user (10)
  23. Omni Channel (Voice, Chat & Email)
  24. Limitations (.TIF or .eml)