AgentProficiencies(Skill level)48:6 rule(Ownershipfor emailauto-return)MaxEmailsper user(10)SecurityProfile(Access Ex.Agent vs L2)ContactControl Panel(Additionalplace forwork)Quick Connect(Transfer toanother queueor agent)ContactSearch/ContactIDLimitations(.TIF or.eml)SharedOutlookMailbox  PULLQueue (PickQueue ex.MFA)SaveEmailas PDFRoutingProfile(mappingqueue to anAgent)23 EBTeamsTransitionedAttachmentLimit (10)Queues(Departments)Templates(Hotkeys)PUSH Queue(automaticassignments)Attributes& Values(Folders)InternalTransfers(Transferwithinfolders)OmniChannel(Voice, Chat& Email)Acknowledgements(Automatedresponses)AgentWorkspace(place toreceiveemails)QuickResponses(Ex.Signatures)BusinessRule(Automatedroutinginstructions)AgentProficiencies(Skill level)48:6 rule(Ownershipfor emailauto-return)MaxEmailsper user(10)SecurityProfile(Access Ex.Agent vs L2)ContactControl Panel(Additionalplace forwork)Quick Connect(Transfer toanother queueor agent)ContactSearch/ContactIDLimitations(.TIF or.eml)SharedOutlookMailbox  PULLQueue (PickQueue ex.MFA)SaveEmailas PDFRoutingProfile(mappingqueue to anAgent)23 EBTeamsTransitionedAttachmentLimit (10)Queues(Departments)Templates(Hotkeys)PUSH Queue(automaticassignments)Attributes& Values(Folders)InternalTransfers(Transferwithinfolders)OmniChannel(Voice, Chat& Email)Acknowledgements(Automatedresponses)AgentWorkspace(place toreceiveemails)QuickResponses(Ex.Signatures)BusinessRule(Automatedroutinginstructions)

Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent Proficiencies (Skill level)
  2. 48:6 rule (Ownership for email auto-return)
  3. Max Emails per user (10)
  4. Security Profile (Access Ex. Agent vs L2)
  5. Contact Control Panel (Additional place for work)
  6. Quick Connect (Transfer to another queue or agent)
  7. Contact Search/ Contact ID
  8. Limitations (.TIF or .eml)
  9. Shared Outlook Mailbox
  10. PULL Queue (Pick Queue ex. MFA)
  11. Save Email as PDF
  12. Routing Profile (mapping queue to an Agent)
  13. 23 EB Teams Transitioned
  14. Attachment Limit (10)
  15. Queues (Departments)
  16. Templates (Hotkeys)
  17. PUSH Queue (automatic assignments)
  18. Attributes & Values (Folders)
  19. Internal Transfers (Transfer within folders)
  20. Omni Channel (Voice, Chat & Email)
  21. Acknowledgements (Automated responses)
  22. Agent Workspace (place to receive emails)
  23. Quick Responses (Ex. Signatures)
  24. Business Rule (Automated routing instructions)