Quick Connect(Transfer toanother queueor agent)Attributes& Values(Folders)AgentWorkspace(place toreceiveemails)PUSH Queue(automaticassignments)AgentProficiencies(Skill level)SharedOutlookMailbox  Queues(Departments)BusinessRule(Automatedroutinginstructions)23 EBTeamsTransitionedAcknowledgements(Automatedresponses)48:6 rule(Ownershipfor emailauto-return)InternalTransfers(Transferwithinfolders)ContactSearch/ContactIDQuickResponses(Ex.Signatures)SaveEmailas PDFContactControl Panel(Additionalplace forwork)AttachmentLimit (10)Limitations(.TIF or.eml)PULLQueue (PickQueue ex.MFA)SecurityProfile(Access Ex.Agent vs L2)Templates(Hotkeys)RoutingProfile(mappingqueue to anAgent)OmniChannel(Voice, Chat& Email)MaxEmailsper user(10)Quick Connect(Transfer toanother queueor agent)Attributes& Values(Folders)AgentWorkspace(place toreceiveemails)PUSH Queue(automaticassignments)AgentProficiencies(Skill level)SharedOutlookMailbox  Queues(Departments)BusinessRule(Automatedroutinginstructions)23 EBTeamsTransitionedAcknowledgements(Automatedresponses)48:6 rule(Ownershipfor emailauto-return)InternalTransfers(Transferwithinfolders)ContactSearch/ContactIDQuickResponses(Ex.Signatures)SaveEmailas PDFContactControl Panel(Additionalplace forwork)AttachmentLimit (10)Limitations(.TIF or.eml)PULLQueue (PickQueue ex.MFA)SecurityProfile(Access Ex.Agent vs L2)Templates(Hotkeys)RoutingProfile(mappingqueue to anAgent)OmniChannel(Voice, Chat& Email)MaxEmailsper user(10)

Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quick Connect (Transfer to another queue or agent)
  2. Attributes & Values (Folders)
  3. Agent Workspace (place to receive emails)
  4. PUSH Queue (automatic assignments)
  5. Agent Proficiencies (Skill level)
  6. Shared Outlook Mailbox
  7. Queues (Departments)
  8. Business Rule (Automated routing instructions)
  9. 23 EB Teams Transitioned
  10. Acknowledgements (Automated responses)
  11. 48:6 rule (Ownership for email auto-return)
  12. Internal Transfers (Transfer within folders)
  13. Contact Search/ Contact ID
  14. Quick Responses (Ex. Signatures)
  15. Save Email as PDF
  16. Contact Control Panel (Additional place for work)
  17. Attachment Limit (10)
  18. Limitations (.TIF or .eml)
  19. PULL Queue (Pick Queue ex. MFA)
  20. Security Profile (Access Ex. Agent vs L2)
  21. Templates (Hotkeys)
  22. Routing Profile (mapping queue to an Agent)
  23. Omni Channel (Voice, Chat & Email)
  24. Max Emails per user (10)