SharedOutlookMailbox  Quick Connect(Transfer toanother queueor agent)Templates(Hotkeys)23 EBTeamsTransitionedOmniChannel(Voice, Chat& Email)SaveEmailas PDFQueues(Departments)BusinessRule(Automatedroutinginstructions)ContactSearch/ContactID48:6 rule(Ownershipfor emailauto-return)QuickResponses(Ex.Signatures)PUSH Queue(automaticassignments)AgentWorkspace(place toreceiveemails)InternalTransfers(Transferwithinfolders)SecurityProfile(Access Ex.Agent vs L2)PULLQueue (PickQueue ex.MFA)RoutingProfile(mappingqueue to anAgent)Attributes& Values(Folders)Limitations(.TIF or.eml)Acknowledgements(Automatedresponses)ContactControl Panel(Additionalplace forwork)AgentProficiencies(Skill level)AttachmentLimit (10)MaxEmailsper user(10)SharedOutlookMailbox  Quick Connect(Transfer toanother queueor agent)Templates(Hotkeys)23 EBTeamsTransitionedOmniChannel(Voice, Chat& Email)SaveEmailas PDFQueues(Departments)BusinessRule(Automatedroutinginstructions)ContactSearch/ContactID48:6 rule(Ownershipfor emailauto-return)QuickResponses(Ex.Signatures)PUSH Queue(automaticassignments)AgentWorkspace(place toreceiveemails)InternalTransfers(Transferwithinfolders)SecurityProfile(Access Ex.Agent vs L2)PULLQueue (PickQueue ex.MFA)RoutingProfile(mappingqueue to anAgent)Attributes& Values(Folders)Limitations(.TIF or.eml)Acknowledgements(Automatedresponses)ContactControl Panel(Additionalplace forwork)AgentProficiencies(Skill level)AttachmentLimit (10)MaxEmailsper user(10)

Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared Outlook Mailbox
  2. Quick Connect (Transfer to another queue or agent)
  3. Templates (Hotkeys)
  4. 23 EB Teams Transitioned
  5. Omni Channel (Voice, Chat & Email)
  6. Save Email as PDF
  7. Queues (Departments)
  8. Business Rule (Automated routing instructions)
  9. Contact Search/ Contact ID
  10. 48:6 rule (Ownership for email auto-return)
  11. Quick Responses (Ex. Signatures)
  12. PUSH Queue (automatic assignments)
  13. Agent Workspace (place to receive emails)
  14. Internal Transfers (Transfer within folders)
  15. Security Profile (Access Ex. Agent vs L2)
  16. PULL Queue (Pick Queue ex. MFA)
  17. Routing Profile (mapping queue to an Agent)
  18. Attributes & Values (Folders)
  19. Limitations (.TIF or .eml)
  20. Acknowledgements (Automated responses)
  21. Contact Control Panel (Additional place for work)
  22. Agent Proficiencies (Skill level)
  23. Attachment Limit (10)
  24. Max Emails per user (10)