Amazon Connect - HIG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Contact Search/ Contact ID
2. Shared Outlook Mailbox
3. Max Emails per user (10)
4. Quick Responses (Ex. Signatures)
5. PULL Queue (Pick Queue ex. MFA)
6. Attributes & Values (Folders)
7. Save Email as PDF
8. Agent Proficiencies (Skill level)
9. Queues (Departments)
10. Contact Control Panel (Additional place for work)
11. Templates (Hotkeys)
12. Agent Workspace (place to receive emails)
13. Quick Connect (Transfer to another queue or agent)
14. Omni Channel (Voice, Chat & Email)
15. Business Rule (Automated routing instructions)
16. Limitations (.TIF or .eml)
17. 23 EB Teams Transitioned
18. Attachment Limit (10)
19. Internal Transfers (Transfer within folders)
20. Security Profile (Access Ex. Agent vs L2)
21. Acknowledgements (Automated responses)
22. 48:6 rule (Ownership for email auto-return)
23. Routing Profile (mapping queue to an Agent)
24. PUSH Queue (automatic assignments)