Customer gave positive feedback Transferred customer to CET inbound Created a wildlife lead Sent an escalation email Dialpad issues Offered a free service to save 3 customers New customer account created Updated Smartpay Added 6 customers to smartpay Price matched for 7 accounts Same Day reques Cancelled 15 agreements Did 10 price adjustments to save customers Collected 3 early cancellation payments Emailed FP Created new service agreements for 5 customers Customer wanted to bundle service Helped a teammate Emailed supervisors regarding price adjustments Transferred customer to real estate Saved 20 agreements Called 5 customers back Took 5 past due payments Cancelled 5 one-time appointments Customer gave positive feedback Transferred customer to CET inbound Created a wildlife lead Sent an escalation email Dialpad issues Offered a free service to save 3 customers New customer account created Updated Smartpay Added 6 customers to smartpay Price matched for 7 accounts Same Day reques Cancelled 15 agreements Did 10 price adjustments to save customers Collected 3 early cancellation payments Emailed FP Created new service agreements for 5 customers Customer wanted to bundle service Helped a teammate Emailed supervisors regarding price adjustments Transferred customer to real estate Saved 20 agreements Called 5 customers back Took 5 past due payments Cancelled 5 one-time appointments
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Customer
gave
positive
feedback
N-Transferred
customer to CET
inbound
G-Created
a wildlife
lead
G-Sent an
escalation
email
B-Dialpad issues
B-Offered a free service to save 3 customers
G-New
customer
account
created
I-Updated Smartpay
G-Added 6 customers to smartpay
I-Price matched for 7 accounts
G-Same
Day
reques
B-Cancelled 15 agreements
N-Did 10 price adjustments to save customers
B-Collected 3 early cancellation payments
B-Emailed
FP
O-
Created new service agreements for 5 customers
N-Customer
wanted to
bundle
service
O-Helped a
teammate
O-Emailed supervisors regarding price adjustments
O-Transferred customer to real estate
N-Saved 20 agreements
I-Called 5
customers
back
O-Took 5 past due payments
I-Cancelled 5 one-time appointments