"What willmake yourvisitgreat?"Providetimeline forreceivingtest resultsThankthepatientMakeeyecontactTell thepatient theywill getgreat careManageup a co-workerKnock andask beforeenteringexam roomManageup aproviderSmile ateverypatientExplaindurationof waittimesIntroducethedoctorManageupyourselfManage upanotherdepartmentIntroduceyour co-workersGreeteverypatientGive detailson what toexpectduring visit"You're ingoodhands withour team""Do youhave anyquestions?"Say thepatientsname"Can I getyouanything?"Completeyour AIDETweb-inservice"Quality ofcare ourtoppriority"Greetpatients inthehallwayIntroduceyourself"What willmake yourvisitgreat?"Providetimeline forreceivingtest resultsThankthepatientMakeeyecontactTell thepatient theywill getgreat careManageup a co-workerKnock andask beforeenteringexam roomManageup aproviderSmile ateverypatientExplaindurationof waittimesIntroducethedoctorManageupyourselfManage upanotherdepartmentIntroduceyour co-workersGreeteverypatientGive detailson what toexpectduring visit"You're ingoodhands withour team""Do youhave anyquestions?"Say thepatientsname"Can I getyouanything?"Completeyour AIDETweb-inservice"Quality ofcare ourtoppriority"Greetpatients inthehallwayIntroduceyourself

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What will make your visit great?"
  2. Provide timeline for receiving test results
  3. Thank the patient
  4. Make eye contact
  5. Tell the patient they will get great care
  6. Manage up a co-worker
  7. Knock and ask before entering exam room
  8. Manage up a provider
  9. Smile at every patient
  10. Explain duration of wait times
  11. Introduce the doctor
  12. Manage up yourself
  13. Manage up another department
  14. Introduce your co-workers
  15. Greet every patient
  16. Give details on what to expect during visit
  17. "You're in good hands with our team"
  18. "Do you have any questions?"
  19. Say the patients name
  20. "Can I get you anything?"
  21. Complete your AIDET web- inservice
  22. "Quality of care our top priority"
  23. Greet patients in the hallway
  24. Introduce yourself