"Quality ofcare ourtoppriority"Introducethedoctor"Do youhave anyquestions?"ThankthepatientManageupyourselfSay thepatientsnameSmile ateverypatientManageup a co-workerGreetpatients inthehallwayProvidetimeline forreceivingtest results"You're ingoodhands withour team"Manage upanotherdepartmentManageup aproviderCompleteyour AIDETweb-inserviceIntroduceyourselfMakeeyecontactIntroduceyour co-workersGive detailson what toexpectduring visitExplaindurationof waittimes"What willmake yourvisitgreat?"Knock andask beforeenteringexam room"Can I getyouanything?"GreeteverypatientTell thepatient theywill getgreat care"Quality ofcare ourtoppriority"Introducethedoctor"Do youhave anyquestions?"ThankthepatientManageupyourselfSay thepatientsnameSmile ateverypatientManageup a co-workerGreetpatients inthehallwayProvidetimeline forreceivingtest results"You're ingoodhands withour team"Manage upanotherdepartmentManageup aproviderCompleteyour AIDETweb-inserviceIntroduceyourselfMakeeyecontactIntroduceyour co-workersGive detailson what toexpectduring visitExplaindurationof waittimes"What willmake yourvisitgreat?"Knock andask beforeenteringexam room"Can I getyouanything?"GreeteverypatientTell thepatient theywill getgreat care

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Quality of care our top priority"
  2. Introduce the doctor
  3. "Do you have any questions?"
  4. Thank the patient
  5. Manage up yourself
  6. Say the patients name
  7. Smile at every patient
  8. Manage up a co-worker
  9. Greet patients in the hallway
  10. Provide timeline for receiving test results
  11. "You're in good hands with our team"
  12. Manage up another department
  13. Manage up a provider
  14. Complete your AIDET web- inservice
  15. Introduce yourself
  16. Make eye contact
  17. Introduce your co-workers
  18. Give details on what to expect during visit
  19. Explain duration of wait times
  20. "What will make your visit great?"
  21. Knock and ask before entering exam room
  22. "Can I get you anything?"
  23. Greet every patient
  24. Tell the patient they will get great care