Manageup a co-workerMakeeyecontactIntroduceyourselfTell thepatient theywill getgreat careKnock andask beforeenteringexam roomGive detailson what toexpectduring visitIntroducethedoctorProvidetimeline forreceivingtest results"What willmake yourvisitgreat?"Manage upanotherdepartmentCompleteyour AIDETweb-inserviceGreetpatients inthehallwayManageupyourselfManageup aproviderGreeteverypatient"Do youhave anyquestions?""Can I getyouanything?"ThankthepatientIntroduceyour co-workersSmile ateverypatient"You're ingoodhands withour team"Explaindurationof waittimes"Quality ofcare ourtoppriority"Say thepatientsnameManageup a co-workerMakeeyecontactIntroduceyourselfTell thepatient theywill getgreat careKnock andask beforeenteringexam roomGive detailson what toexpectduring visitIntroducethedoctorProvidetimeline forreceivingtest results"What willmake yourvisitgreat?"Manage upanotherdepartmentCompleteyour AIDETweb-inserviceGreetpatients inthehallwayManageupyourselfManageup aproviderGreeteverypatient"Do youhave anyquestions?""Can I getyouanything?"ThankthepatientIntroduceyour co-workersSmile ateverypatient"You're ingoodhands withour team"Explaindurationof waittimes"Quality ofcare ourtoppriority"Say thepatientsname

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage up a co-worker
  2. Make eye contact
  3. Introduce yourself
  4. Tell the patient they will get great care
  5. Knock and ask before entering exam room
  6. Give details on what to expect during visit
  7. Introduce the doctor
  8. Provide timeline for receiving test results
  9. "What will make your visit great?"
  10. Manage up another department
  11. Complete your AIDET web- inservice
  12. Greet patients in the hallway
  13. Manage up yourself
  14. Manage up a provider
  15. Greet every patient
  16. "Do you have any questions?"
  17. "Can I get you anything?"
  18. Thank the patient
  19. Introduce your co-workers
  20. Smile at every patient
  21. "You're in good hands with our team"
  22. Explain duration of wait times
  23. "Quality of care our top priority"
  24. Say the patients name