Smile ateverypatientCompleteyour AIDETweb-inservice"Quality ofcare ourtoppriority""Do youhave anyquestions?"GreeteverypatientTell thepatient theywill getgreat careKnock andask beforeenteringexam room"What willmake yourvisitgreat?"Manageup a co-workerThankthepatientManageupyourselfProvidetimeline forreceivingtest resultsManage upanotherdepartmentSay thepatientsnameManageup aproviderExplaindurationof waittimes"You're ingoodhands withour team"IntroduceyourselfIntroducethedoctorMakeeyecontactIntroduceyour co-workersGive detailson what toexpectduring visitGreetpatients inthehallway"Can I getyouanything?"Smile ateverypatientCompleteyour AIDETweb-inservice"Quality ofcare ourtoppriority""Do youhave anyquestions?"GreeteverypatientTell thepatient theywill getgreat careKnock andask beforeenteringexam room"What willmake yourvisitgreat?"Manageup a co-workerThankthepatientManageupyourselfProvidetimeline forreceivingtest resultsManage upanotherdepartmentSay thepatientsnameManageup aproviderExplaindurationof waittimes"You're ingoodhands withour team"IntroduceyourselfIntroducethedoctorMakeeyecontactIntroduceyour co-workersGive detailson what toexpectduring visitGreetpatients inthehallway"Can I getyouanything?"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile at every patient
  2. Complete your AIDET web- inservice
  3. "Quality of care our top priority"
  4. "Do you have any questions?"
  5. Greet every patient
  6. Tell the patient they will get great care
  7. Knock and ask before entering exam room
  8. "What will make your visit great?"
  9. Manage up a co-worker
  10. Thank the patient
  11. Manage up yourself
  12. Provide timeline for receiving test results
  13. Manage up another department
  14. Say the patients name
  15. Manage up a provider
  16. Explain duration of wait times
  17. "You're in good hands with our team"
  18. Introduce yourself
  19. Introduce the doctor
  20. Make eye contact
  21. Introduce your co-workers
  22. Give details on what to expect during visit
  23. Greet patients in the hallway
  24. "Can I get you anything?"