"You're ingoodhands withour team"ThankthepatientManage upanotherdepartment"Do youhave anyquestions?"MakeeyecontactGreeteverypatientIntroduceyourselfGive detailson what toexpectduring visitSmile ateverypatient"Can I getyouanything?"Providetimeline forreceivingtest resultsCompleteyour AIDETweb-inserviceGreetpatients inthehallway"Quality ofcare ourtoppriority"Manageup aproviderExplaindurationof waittimesManageupyourselfKnock andask beforeenteringexam roomTell thepatient theywill getgreat careSay thepatientsnameIntroducethedoctorManageup a co-workerIntroduceyour co-workers"What willmake yourvisitgreat?""You're ingoodhands withour team"ThankthepatientManage upanotherdepartment"Do youhave anyquestions?"MakeeyecontactGreeteverypatientIntroduceyourselfGive detailson what toexpectduring visitSmile ateverypatient"Can I getyouanything?"Providetimeline forreceivingtest resultsCompleteyour AIDETweb-inserviceGreetpatients inthehallway"Quality ofcare ourtoppriority"Manageup aproviderExplaindurationof waittimesManageupyourselfKnock andask beforeenteringexam roomTell thepatient theywill getgreat careSay thepatientsnameIntroducethedoctorManageup a co-workerIntroduceyour co-workers"What willmake yourvisitgreat?"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "You're in good hands with our team"
  2. Thank the patient
  3. Manage up another department
  4. "Do you have any questions?"
  5. Make eye contact
  6. Greet every patient
  7. Introduce yourself
  8. Give details on what to expect during visit
  9. Smile at every patient
  10. "Can I get you anything?"
  11. Provide timeline for receiving test results
  12. Complete your AIDET web- inservice
  13. Greet patients in the hallway
  14. "Quality of care our top priority"
  15. Manage up a provider
  16. Explain duration of wait times
  17. Manage up yourself
  18. Knock and ask before entering exam room
  19. Tell the patient they will get great care
  20. Say the patients name
  21. Introduce the doctor
  22. Manage up a co-worker
  23. Introduce your co-workers
  24. "What will make your visit great?"