Makeeyecontact"You're ingoodhands withour team"Greetpatients inthehallwayTell thepatient theywill getgreat careKnock andask beforeenteringexam roomExplaindurationof waittimesGive detailson what toexpectduring visitIntroduceyourself"Can I getyouanything?"Thankthepatient"What willmake yourvisitgreat?"ManageupyourselfIntroducethedoctor"Quality ofcare ourtoppriority"Completeyour AIDETweb-inserviceSay thepatientsnameSmile ateverypatientGreeteverypatientManageup aproviderManage upanotherdepartmentIntroduceyour co-workersManageup a co-worker"Do youhave anyquestions?"Providetimeline forreceivingtest resultsMakeeyecontact"You're ingoodhands withour team"Greetpatients inthehallwayTell thepatient theywill getgreat careKnock andask beforeenteringexam roomExplaindurationof waittimesGive detailson what toexpectduring visitIntroduceyourself"Can I getyouanything?"Thankthepatient"What willmake yourvisitgreat?"ManageupyourselfIntroducethedoctor"Quality ofcare ourtoppriority"Completeyour AIDETweb-inserviceSay thepatientsnameSmile ateverypatientGreeteverypatientManageup aproviderManage upanotherdepartmentIntroduceyour co-workersManageup a co-worker"Do youhave anyquestions?"Providetimeline forreceivingtest results

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make eye contact
  2. "You're in good hands with our team"
  3. Greet patients in the hallway
  4. Tell the patient they will get great care
  5. Knock and ask before entering exam room
  6. Explain duration of wait times
  7. Give details on what to expect during visit
  8. Introduce yourself
  9. "Can I get you anything?"
  10. Thank the patient
  11. "What will make your visit great?"
  12. Manage up yourself
  13. Introduce the doctor
  14. "Quality of care our top priority"
  15. Complete your AIDET web- inservice
  16. Say the patients name
  17. Smile at every patient
  18. Greet every patient
  19. Manage up a provider
  20. Manage up another department
  21. Introduce your co-workers
  22. Manage up a co-worker
  23. "Do you have any questions?"
  24. Provide timeline for receiving test results