Say thepatientsname"You're ingoodhands withour team""What willmake yourvisitgreat?"MakeeyecontactIntroduceyourselfGreeteverypatientManage upanotherdepartmentExplaindurationof waittimesGive detailson what toexpectduring visit"Can I getyouanything?"Tell thepatient theywill getgreat care"Quality ofcare ourtoppriority"Completeyour AIDETweb-inserviceIntroducethedoctorIntroduceyour co-workersManageup aproviderProvidetimeline forreceivingtest results"Do youhave anyquestions?"Knock andask beforeenteringexam roomManageup a co-workerSmile ateverypatientThankthepatientGreetpatients inthehallwayManageupyourselfSay thepatientsname"You're ingoodhands withour team""What willmake yourvisitgreat?"MakeeyecontactIntroduceyourselfGreeteverypatientManage upanotherdepartmentExplaindurationof waittimesGive detailson what toexpectduring visit"Can I getyouanything?"Tell thepatient theywill getgreat care"Quality ofcare ourtoppriority"Completeyour AIDETweb-inserviceIntroducethedoctorIntroduceyour co-workersManageup aproviderProvidetimeline forreceivingtest results"Do youhave anyquestions?"Knock andask beforeenteringexam roomManageup a co-workerSmile ateverypatientThankthepatientGreetpatients inthehallwayManageupyourself

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say the patients name
  2. "You're in good hands with our team"
  3. "What will make your visit great?"
  4. Make eye contact
  5. Introduce yourself
  6. Greet every patient
  7. Manage up another department
  8. Explain duration of wait times
  9. Give details on what to expect during visit
  10. "Can I get you anything?"
  11. Tell the patient they will get great care
  12. "Quality of care our top priority"
  13. Complete your AIDET web- inservice
  14. Introduce the doctor
  15. Introduce your co-workers
  16. Manage up a provider
  17. Provide timeline for receiving test results
  18. "Do you have any questions?"
  19. Knock and ask before entering exam room
  20. Manage up a co-worker
  21. Smile at every patient
  22. Thank the patient
  23. Greet patients in the hallway
  24. Manage up yourself