"Quality of care our top priority" Complete your AIDET web- inservice Manage up yourself "Do you have any questions?" Manage up a provider Introduce yourself Introduce the doctor "What will make your visit great?" Provide timeline for receiving test results Explain duration of wait times Greet every patient Manage up another department Say the patients name Tell the patient they will get great care "Can I get you anything?" Knock and ask before entering exam room Greet patients in the hallway Introduce your co- workers Smile at every patient "You're in good hands with our team" Manage up a co- worker Make eye contact Give details on what to expect during visit Thank the patient "Quality of care our top priority" Complete your AIDET web- inservice Manage up yourself "Do you have any questions?" Manage up a provider Introduce yourself Introduce the doctor "What will make your visit great?" Provide timeline for receiving test results Explain duration of wait times Greet every patient Manage up another department Say the patients name Tell the patient they will get great care "Can I get you anything?" Knock and ask before entering exam room Greet patients in the hallway Introduce your co- workers Smile at every patient "You're in good hands with our team" Manage up a co- worker Make eye contact Give details on what to expect during visit Thank the patient
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Quality of care our top priority"
Complete your AIDET web-
inservice
Manage up yourself
"Do you have any questions?"
Manage up a provider
Introduce yourself
Introduce the doctor
"What will make your visit great?"
Provide timeline for receiving test results
Explain duration of wait times
Greet every patient
Manage up another department
Say the patients name
Tell the patient they will get great care
"Can I get you anything?"
Knock and ask before entering exam room
Greet patients in the hallway
Introduce your co-workers
Smile at every patient
"You're in good hands with our team"
Manage up a co-worker
Make eye contact
Give details on what to expect during visit
Thank the patient