IntroducethedoctorSay thepatientsnameExplaindurationof waittimesManageup a co-workerMakeeyecontact"What willmake yourvisitgreat?"ManageupyourselfCompleteyour AIDETweb-inserviceTell thepatient theywill getgreat careIntroduceyour co-workersSmile ateverypatientGive detailson what toexpectduring visit"You're ingoodhands withour team"Greeteverypatient"Quality ofcare ourtoppriority"Greetpatients inthehallwayManage upanotherdepartmentProvidetimeline forreceivingtest resultsManageup aproviderKnock andask beforeenteringexam roomIntroduceyourself"Do youhave anyquestions?""Can I getyouanything?"ThankthepatientIntroducethedoctorSay thepatientsnameExplaindurationof waittimesManageup a co-workerMakeeyecontact"What willmake yourvisitgreat?"ManageupyourselfCompleteyour AIDETweb-inserviceTell thepatient theywill getgreat careIntroduceyour co-workersSmile ateverypatientGive detailson what toexpectduring visit"You're ingoodhands withour team"Greeteverypatient"Quality ofcare ourtoppriority"Greetpatients inthehallwayManage upanotherdepartmentProvidetimeline forreceivingtest resultsManageup aproviderKnock andask beforeenteringexam roomIntroduceyourself"Do youhave anyquestions?""Can I getyouanything?"Thankthepatient

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce the doctor
  2. Say the patients name
  3. Explain duration of wait times
  4. Manage up a co-worker
  5. Make eye contact
  6. "What will make your visit great?"
  7. Manage up yourself
  8. Complete your AIDET web- inservice
  9. Tell the patient they will get great care
  10. Introduce your co-workers
  11. Smile at every patient
  12. Give details on what to expect during visit
  13. "You're in good hands with our team"
  14. Greet every patient
  15. "Quality of care our top priority"
  16. Greet patients in the hallway
  17. Manage up another department
  18. Provide timeline for receiving test results
  19. Manage up a provider
  20. Knock and ask before entering exam room
  21. Introduce yourself
  22. "Do you have any questions?"
  23. "Can I get you anything?"
  24. Thank the patient