Manageup a co-worker"Can I getyouanything?"MakeeyecontactThankthepatientProvidetimeline forreceivingtest resultsTell thepatient theywill getgreat careSay thepatientsnameGreeteverypatientSmile ateverypatientIntroduceyour co-workers"You're ingoodhands withour team"Greetpatients inthehallway"What willmake yourvisitgreat?"Manageup aproviderManageupyourselfIntroducethedoctorManage upanotherdepartmentIntroduceyourselfExplaindurationof waittimesCompleteyour AIDETweb-inserviceGive detailson what toexpectduring visit"Do youhave anyquestions?"Knock andask beforeenteringexam room"Quality ofcare ourtoppriority"Manageup a co-worker"Can I getyouanything?"MakeeyecontactThankthepatientProvidetimeline forreceivingtest resultsTell thepatient theywill getgreat careSay thepatientsnameGreeteverypatientSmile ateverypatientIntroduceyour co-workers"You're ingoodhands withour team"Greetpatients inthehallway"What willmake yourvisitgreat?"Manageup aproviderManageupyourselfIntroducethedoctorManage upanotherdepartmentIntroduceyourselfExplaindurationof waittimesCompleteyour AIDETweb-inserviceGive detailson what toexpectduring visit"Do youhave anyquestions?"Knock andask beforeenteringexam room"Quality ofcare ourtoppriority"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage up a co-worker
  2. "Can I get you anything?"
  3. Make eye contact
  4. Thank the patient
  5. Provide timeline for receiving test results
  6. Tell the patient they will get great care
  7. Say the patients name
  8. Greet every patient
  9. Smile at every patient
  10. Introduce your co-workers
  11. "You're in good hands with our team"
  12. Greet patients in the hallway
  13. "What will make your visit great?"
  14. Manage up a provider
  15. Manage up yourself
  16. Introduce the doctor
  17. Manage up another department
  18. Introduce yourself
  19. Explain duration of wait times
  20. Complete your AIDET web- inservice
  21. Give details on what to expect during visit
  22. "Do you have any questions?"
  23. Knock and ask before entering exam room
  24. "Quality of care our top priority"