(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Stayed Calm Under Pressure
Used Active Listening
Reduced Hold Time
Logged in On Time
De-escalated + Saved Caller
Proper Documentation
5-Star Survey + Name Mention
Perfect QA + Great Sentiment
Helped a Teammate
High Customer Satisfaction + Low Hold Time
Followed Call Flow
Positive Tone on Call
100 QAs all week
Adherence ≥ Goal
Clean Call Closing + Survey Offer
Shared a Useful Resource/Tip
Efficient Handle Time
Shared in Team Chat
First Call Resolution + Customer Satisfaction & Resolution
