(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
High Customer Satisfaction + Low Hold Time
Helped a Teammate
Resolved Complex Issue
Followed Call Flow
100 QAs all week
Proper Documentation
Strong Soft Skills
5-Star Survey + Name Mention
Gave a Shoutout
Stayed Calm Under Pressure
On- Time Login
Logged in On Time
Encouraged Teammate
Shared a Useful Resource/Tip
Adherence ≥ Goal
Reduced Hold Time
Perfect QA + Great Sentiment
Used Active Listening
Clean Call Closing + Survey Offer
Efficient Handle Time
First Call Resolution + Customer Satisfaction & Resolution
