(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shared in Team Chat
Logged in On Time
De-escalated + Saved Caller
Used Active Listening
Helped a Teammate
Adherence ≥ Goal
Reduced Hold Time
Strong Soft Skills
Shared a Useful Resource/Tip
100 QAs all week
First Call Resolution + Customer Satisfaction & Resolution
