(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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High Customer Satisfaction + Low Hold Time
Strong Soft Skills
Helped a Teammate
Shared in Team Chat
Positive Tone on Call
Followed Call Flow
First Call Resolution + Customer Satisfaction & Resolution
