AgentIDPanelHoldMediaHelperScorecardCallsSecurePauseMealInteractionCardStatusStart AConversationAvailableEvaluationsGenesysWidgetMuteInboxDisconnectTransferLogoutTrainingAgentActivityOverviewPerformanceConsultOnQueueMyQueueActivityOffQueueAgentIDPanelHoldMediaHelperScorecardCallsSecurePauseMealInteractionCardStatusStart AConversationAvailableEvaluationsGenesysWidgetMuteInboxDisconnectTransferLogoutTrainingAgentActivityOverviewPerformanceConsultOnQueueMyQueueActivityOffQueue

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Agent ID Panel
  2. Hold
  3. Media Helper
  4. Scorecard
  5. Calls
  6. Secure Pause
  7. Meal
  8. Interaction Card
  9. Status
  10. Start A Conversation
  11. Available
  12. Evaluations
  13. Genesys Widget
  14. Mute
  15. Inbox
  16. Disconnect
  17. Transfer
  18. Logout
  19. Training
  20. Agent Activity Overview
  21. Performance
  22. Consult
  23. On Queue
  24. My Queue Activity
  25. Off Queue