AgentActivityOverviewCallsOffQueuePerformanceMediaHelperStart AConversationMuteInteractionCardEvaluationsMealSecurePauseTransferGenesysWidgetLogoutDisconnectHoldAgentIDPanelStatusMyQueueActivityTrainingAvailableScorecardInboxConsultOnQueueAgentActivityOverviewCallsOffQueuePerformanceMediaHelperStart AConversationMuteInteractionCardEvaluationsMealSecurePauseTransferGenesysWidgetLogoutDisconnectHoldAgentIDPanelStatusMyQueueActivityTrainingAvailableScorecardInboxConsultOnQueue

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent Activity Overview
  2. Calls
  3. Off Queue
  4. Performance
  5. Media Helper
  6. Start A Conversation
  7. Mute
  8. Interaction Card
  9. Evaluations
  10. Meal
  11. Secure Pause
  12. Transfer
  13. Genesys Widget
  14. Logout
  15. Disconnect
  16. Hold
  17. Agent ID Panel
  18. Status
  19. My Queue Activity
  20. Training
  21. Available
  22. Scorecard
  23. Inbox
  24. Consult
  25. On Queue