A resident istreateddifferentlybecause oftheir accent orhow they speakA person hasto wait along time onhold with 311A servicelocation isnot easy toaccess bytransitEmploymentservices areonly offeredin English orFrenchA person hasto repeattheir story todifferent staffA complaintabout racismis minimizedor not takenseriouslyA resident istold to “comeback withsomeone whocan help them”Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganThewebsite isdifficult tonavigateOffice hoursare onlyduring the“typical”workdayA caller is nottakenseriously thefirst time theyask for helpStaff givedifferentanswers tothe samequestionEquity!Registrationis onlyavailableonlineA resident’sconcern isnot followedup onA resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident istreateddifferentlybecause oftheir accent orhow they speakA person hasto wait along time onhold with 311A servicelocation isnot easy toaccess bytransitEmploymentservices areonly offeredin English orFrenchA person hasto repeattheir story todifferent staffA complaintabout racismis minimizedor not takenseriouslyA resident istold to “comeback withsomeone whocan help them”Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganThewebsite isdifficult tonavigateOffice hoursare onlyduring the“typical”workdayA caller is nottakenseriously thefirst time theyask for helpStaff givedifferentanswers tothe samequestionEquity!Registrationis onlyavailableonlineA resident’sconcern isnot followedup onA resident isseen as“difficult” whenraisingconcerns aboutfairness

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident is treated differently because of their accent or how they speak
  2. A person has to wait a long time on hold with 311
  3. A service location is not easy to access by transit
  4. Employment services are only offered in English or French
  5. A person has to repeat their story to different staff
  6. A complaint about racism is minimized or not taken seriously
  7. A resident is told to “come back with someone who can help them”
  8. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  9. The website is difficult to navigate
  10. Office hours are only during the “typical” workday
  11. A caller is not taken seriously the first time they ask for help
  12. Staff give different answers to the same question
  13. Equity!
  14. Registration is only available online
  15. A resident’s concern is not followed up on
  16. A resident is seen as “difficult” when raising concerns about fairness