A resident istold to “comeback withsomeone whocan help them”A resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident istreateddifferentlybecause oftheir accent orhow they speakFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA complaintabout racismis minimizedor not takenseriouslyEmploymentservices areonly offeredin English orFrenchStaff givedifferentanswers tothe samequestionA person hasto wait along time onhold with 311A caller is nottakenseriously thefirst time theyask for helpA resident’sconcern isnot followedup onThewebsite isdifficult tonavigateOffice hoursare onlyduring the“typical”workdayRegistrationis onlyavailableonlineA person hasto repeattheir story todifferent staffA servicelocation isnot easy toaccess bytransitEquity!A resident istold to “comeback withsomeone whocan help them”A resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident istreateddifferentlybecause oftheir accent orhow they speakFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA complaintabout racismis minimizedor not takenseriouslyEmploymentservices areonly offeredin English orFrenchStaff givedifferentanswers tothe samequestionA person hasto wait along time onhold with 311A caller is nottakenseriously thefirst time theyask for helpA resident’sconcern isnot followedup onThewebsite isdifficult tonavigateOffice hoursare onlyduring the“typical”workdayRegistrationis onlyavailableonlineA person hasto repeattheir story todifferent staffA servicelocation isnot easy toaccess bytransitEquity!

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident is told to “come back with someone who can help them”
  2. A resident is seen as “difficult” when raising concerns about fairness
  3. A resident is treated differently because of their accent or how they speak
  4. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  5. A complaint about racism is minimized or not taken seriously
  6. Employment services are only offered in English or French
  7. Staff give different answers to the same question
  8. A person has to wait a long time on hold with 311
  9. A caller is not taken seriously the first time they ask for help
  10. A resident’s concern is not followed up on
  11. The website is difficult to navigate
  12. Office hours are only during the “typical” workday
  13. Registration is only available online
  14. A person has to repeat their story to different staff
  15. A service location is not easy to access by transit
  16. Equity!