A resident istreateddifferentlybecause oftheir accent orhow they speakEmploymentservices areonly offeredin English orFrenchRegistrationis onlyavailableonlineEquity!A resident’sconcern isnot followedup onA person hasto wait along time onhold with 311Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganStaff givedifferentanswers tothe samequestionOffice hoursare onlyduring the“typical”workdayA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessThewebsite isdifficult tonavigateA person hasto repeattheir story todifferent staffA complaintabout racismis minimizedor not takenseriouslyA resident istold to “comeback withsomeone whocan help them”A caller is nottakenseriously thefirst time theyask for helpA resident istreateddifferentlybecause oftheir accent orhow they speakEmploymentservices areonly offeredin English orFrenchRegistrationis onlyavailableonlineEquity!A resident’sconcern isnot followedup onA person hasto wait along time onhold with 311Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganStaff givedifferentanswers tothe samequestionOffice hoursare onlyduring the“typical”workdayA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessThewebsite isdifficult tonavigateA person hasto repeattheir story todifferent staffA complaintabout racismis minimizedor not takenseriouslyA resident istold to “comeback withsomeone whocan help them”A caller is nottakenseriously thefirst time theyask for help

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident is treated differently because of their accent or how they speak
  2. Employment services are only offered in English or French
  3. Registration is only available online
  4. Equity!
  5. A resident’s concern is not followed up on
  6. A person has to wait a long time on hold with 311
  7. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  8. Staff give different answers to the same question
  9. Office hours are only during the “typical” workday
  10. A service location is not easy to access by transit
  11. A resident is seen as “difficult” when raising concerns about fairness
  12. The website is difficult to navigate
  13. A person has to repeat their story to different staff
  14. A complaint about racism is minimized or not taken seriously
  15. A resident is told to “come back with someone who can help them”
  16. A caller is not taken seriously the first time they ask for help