A resident’sconcern isnot followedup onEquity!A caller is nottakenseriously thefirst time theyask for helpA servicelocation isnot easy toaccess bytransitRegistrationis onlyavailableonlineA complaintabout racismis minimizedor not takenseriouslyStaff givedifferentanswers tothe samequestionEmploymentservices areonly offeredin English orFrenchThewebsite isdifficult tonavigateA resident istreateddifferentlybecause oftheir accent orhow they speakA resident istold to “comeback withsomeone whocan help them”Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA resident isseen as“difficult” whenraisingconcerns aboutfairnessOffice hoursare onlyduring the“typical”workdayA person hasto repeattheir story todifferent staffA person hasto wait along time onhold with 311A resident’sconcern isnot followedup onEquity!A caller is nottakenseriously thefirst time theyask for helpA servicelocation isnot easy toaccess bytransitRegistrationis onlyavailableonlineA complaintabout racismis minimizedor not takenseriouslyStaff givedifferentanswers tothe samequestionEmploymentservices areonly offeredin English orFrenchThewebsite isdifficult tonavigateA resident istreateddifferentlybecause oftheir accent orhow they speakA resident istold to “comeback withsomeone whocan help them”Food providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA resident isseen as“difficult” whenraisingconcerns aboutfairnessOffice hoursare onlyduring the“typical”workdayA person hasto repeattheir story todifferent staffA person hasto wait along time onhold with 311

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident’s concern is not followed up on
  2. Equity!
  3. A caller is not taken seriously the first time they ask for help
  4. A service location is not easy to access by transit
  5. Registration is only available online
  6. A complaint about racism is minimized or not taken seriously
  7. Staff give different answers to the same question
  8. Employment services are only offered in English or French
  9. The website is difficult to navigate
  10. A resident is treated differently because of their accent or how they speak
  11. A resident is told to “come back with someone who can help them”
  12. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  13. A resident is seen as “difficult” when raising concerns about fairness
  14. Office hours are only during the “typical” workday
  15. A person has to repeat their story to different staff
  16. A person has to wait a long time on hold with 311