Thewebsite isdifficult tonavigateEquity!Staff givedifferentanswers tothe samequestionA resident istold to “comeback withsomeone whocan help them”Registrationis onlyavailableonlineA person hasto wait along time onhold with 311Employmentservices areonly offeredin English orFrenchFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA caller is nottakenseriously thefirst time theyask for helpOffice hoursare onlyduring the“typical”workdayA complaintabout racismis minimizedor not takenseriouslyA resident istreateddifferentlybecause oftheir accent orhow they speakA resident’sconcern isnot followedup onA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessA person hasto repeattheir story todifferent staffThewebsite isdifficult tonavigateEquity!Staff givedifferentanswers tothe samequestionA resident istold to “comeback withsomeone whocan help them”Registrationis onlyavailableonlineA person hasto wait along time onhold with 311Employmentservices areonly offeredin English orFrenchFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganA caller is nottakenseriously thefirst time theyask for helpOffice hoursare onlyduring the“typical”workdayA complaintabout racismis minimizedor not takenseriouslyA resident istreateddifferentlybecause oftheir accent orhow they speakA resident’sconcern isnot followedup onA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessA person hasto repeattheir story todifferent staff

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The website is difficult to navigate
  2. Equity!
  3. Staff give different answers to the same question
  4. A resident is told to “come back with someone who can help them”
  5. Registration is only available online
  6. A person has to wait a long time on hold with 311
  7. Employment services are only offered in English or French
  8. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  9. A caller is not taken seriously the first time they ask for help
  10. Office hours are only during the “typical” workday
  11. A complaint about racism is minimized or not taken seriously
  12. A resident is treated differently because of their accent or how they speak
  13. A resident’s concern is not followed up on
  14. A service location is not easy to access by transit
  15. A resident is seen as “difficult” when raising concerns about fairness
  16. A person has to repeat their story to different staff