A resident’sconcern isnot followedup onA resident istreateddifferentlybecause oftheir accent orhow they speakA person hasto wait along time onhold with 311A resident istold to “comeback withsomeone whocan help them”A caller is nottakenseriously thefirst time theyask for helpEmploymentservices areonly offeredin English orFrenchFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganThewebsite isdifficult tonavigateA complaintabout racismis minimizedor not takenseriouslyA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessStaff givedifferentanswers tothe samequestionRegistrationis onlyavailableonlineEquity!Office hoursare onlyduring the“typical”workdayA person hasto repeattheir story todifferent staffA resident’sconcern isnot followedup onA resident istreateddifferentlybecause oftheir accent orhow they speakA person hasto wait along time onhold with 311A resident istold to “comeback withsomeone whocan help them”A caller is nottakenseriously thefirst time theyask for helpEmploymentservices areonly offeredin English orFrenchFood providedduring anemergency doesnot meet dietaryneeds such ashalal, kosher, orveganThewebsite isdifficult tonavigateA complaintabout racismis minimizedor not takenseriouslyA servicelocation isnot easy toaccess bytransitA resident isseen as“difficult” whenraisingconcerns aboutfairnessStaff givedifferentanswers tothe samequestionRegistrationis onlyavailableonlineEquity!Office hoursare onlyduring the“typical”workdayA person hasto repeattheir story todifferent staff

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident’s concern is not followed up on
  2. A resident is treated differently because of their accent or how they speak
  3. A person has to wait a long time on hold with 311
  4. A resident is told to “come back with someone who can help them”
  5. A caller is not taken seriously the first time they ask for help
  6. Employment services are only offered in English or French
  7. Food provided during an emergency does not meet dietary needs such as halal, kosher, or vegan
  8. The website is difficult to navigate
  9. A complaint about racism is minimized or not taken seriously
  10. A service location is not easy to access by transit
  11. A resident is seen as “difficult” when raising concerns about fairness
  12. Staff give different answers to the same question
  13. Registration is only available online
  14. Equity!
  15. Office hours are only during the “typical” workday
  16. A person has to repeat their story to different staff