DirectionInterruptDisruptedCallsAbusiveCallerMessageReceiverRole-PlayingActiveListeningStandardDisconnectMovingIncidentsRepetitivePersistenceReassurePerceptionSelectiveListeningUnderstandNon-SpecificIncidentsSenderRedirectRapportSameIncidentAuthoritativeSpeak toSomeoneElseReferralsDifferentIncidentsDirectionInterruptDisruptedCallsAbusiveCallerMessageReceiverRole-PlayingActiveListeningStandardDisconnectMovingIncidentsRepetitivePersistenceReassurePerceptionSelectiveListeningUnderstandNon-SpecificIncidentsSenderRedirectRapportSameIncidentAuthoritativeSpeak toSomeoneElseReferralsDifferentIncidents

Emergency Telephone Techniques - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Direction
  2. Interrupt
  3. Disrupted Calls
  4. Abusive Caller
  5. Message
  6. Receiver
  7. Role-Playing
  8. Active Listening
  9. Standard Disconnect
  10. Moving Incidents
  11. Repetitive Persistence
  12. Reassure
  13. Perception
  14. Selective Listening
  15. Understand
  16. Non-Specific Incidents
  17. Sender
  18. Redirect
  19. Rapport
  20. Same Incident
  21. Authoritative
  22. Speak to Someone Else
  23. Referrals
  24. Different Incidents