SenderSameIncidentMessageRedirectSelectiveListeningStandardDisconnectSpeak toSomeoneElseDisruptedCallsDifferentIncidentsPerceptionActiveListeningReceiverReassureRapportMovingIncidentsNon-SpecificIncidentsInterruptRepetitivePersistenceReferralsAbusiveCallerUnderstandDirectionAuthoritativeRole-PlayingSenderSameIncidentMessageRedirectSelectiveListeningStandardDisconnectSpeak toSomeoneElseDisruptedCallsDifferentIncidentsPerceptionActiveListeningReceiverReassureRapportMovingIncidentsNon-SpecificIncidentsInterruptRepetitivePersistenceReferralsAbusiveCallerUnderstandDirectionAuthoritativeRole-Playing

Emergency Telephone Techniques - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sender
  2. Same Incident
  3. Message
  4. Redirect
  5. Selective Listening
  6. Standard Disconnect
  7. Speak to Someone Else
  8. Disrupted Calls
  9. Different Incidents
  10. Perception
  11. Active Listening
  12. Receiver
  13. Reassure
  14. Rapport
  15. Moving Incidents
  16. Non-Specific Incidents
  17. Interrupt
  18. Repetitive Persistence
  19. Referrals
  20. Abusive Caller
  21. Understand
  22. Direction
  23. Authoritative
  24. Role-Playing