WHAT IS THETURNAROUND TIMEFOR NEW IDCARDREQUEST2591PROPERLYQUOTEBENEFITS3318PHONENUMBERSANDMAILINGADDRESSES2621CALLER ISIRATE ANDTHREATENINGNATURE2666HOW TOPROPERLYVALIDATEMEMBER2620HOLDPROCEDURES2671MEMBER ISUSINGINAPPROPRIATELANGUAGE2622MEMBER ISCALLING CLAIMIS PENDINGREQUESTINGOTHER CARRIERINFORMATION2832MEMBER ISASKING IFWE HAVE ANURSELINE3567MEMBERRECIEVED ALETTERMISSINGINFORMATION3631BREAKDOWN OFRELEASINGLEVEL I ANDLEVEL II3641WHAT SYSTEMDO WE USE TOSEND OUTCERTAINFORMS USINGONEKIT3212MEMBERDECEASEDSPOUSEREQUESTINGSTOP MAILINGAND PHONECALLS2645VIEWING ANDREPRINTINGEXPLANATIONOF BENEFITS2576UNABLE TOLOCATEMEMBERUSING ALLTOOLS ANDRESOURCES3052WHILESPEAKING TOTHE MEMBERANOTHERPERSONENTERS THECALL4194CALL WASDROPPEDAND NEED TOCALLMEMBERBACK2677REQUESTINGAUTOMATICSOCIALSECURITYPREMIUMWITH HOLD2643WHILESPEAKING TO AMEMBER CALLGETSDISCONNECTED2588WHERE DOWE LOOK TOVIEW ORREQUESTPHI,AORFORM3701NEED TOSEND OUTUNABLE TOCONTACTLETTER2616MEMBERREQUESTINGA PROVIDERDIRECTORYALLPRODUCTS2596MEMBER ISVERY UPSETWANTS ASUPERVISOR2597MEMBER ISREQUESTINGTEXTMESSAGE OFPROVIDERINFORMATION4202WHAT IS THETURNAROUND TIMEFOR NEW IDCARDREQUEST2591PROPERLYQUOTEBENEFITS3318PHONENUMBERSANDMAILINGADDRESSES2621CALLER ISIRATE ANDTHREATENINGNATURE2666HOW TOPROPERLYVALIDATEMEMBER2620HOLDPROCEDURES2671MEMBER ISUSINGINAPPROPRIATELANGUAGE2622MEMBER ISCALLING CLAIMIS PENDINGREQUESTINGOTHER CARRIERINFORMATION2832MEMBER ISASKING IFWE HAVE ANURSELINE3567MEMBERRECIEVED ALETTERMISSINGINFORMATION3631BREAKDOWN OFRELEASINGLEVEL I ANDLEVEL II3641WHAT SYSTEMDO WE USE TOSEND OUTCERTAINFORMS USINGONEKIT3212MEMBERDECEASEDSPOUSEREQUESTINGSTOP MAILINGAND PHONECALLS2645VIEWING ANDREPRINTINGEXPLANATIONOF BENEFITS2576UNABLE TOLOCATEMEMBERUSING ALLTOOLS ANDRESOURCES3052WHILESPEAKING TOTHE MEMBERANOTHERPERSONENTERS THECALL4194CALL WASDROPPEDAND NEED TOCALLMEMBERBACK2677REQUESTINGAUTOMATICSOCIALSECURITYPREMIUMWITH HOLD2643WHILESPEAKING TO AMEMBER CALLGETSDISCONNECTED2588WHERE DOWE LOOK TOVIEW ORREQUESTPHI,AORFORM3701NEED TOSEND OUTUNABLE TOCONTACTLETTER2616MEMBERREQUESTINGA PROVIDERDIRECTORYALLPRODUCTS2596MEMBER ISVERY UPSETWANTS ASUPERVISOR2597MEMBER ISREQUESTINGTEXTMESSAGE OFPROVIDERINFORMATION4202

FIND THE CORRECT KA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2591
    WHAT IS THE TURN AROUND TIME FOR NEW ID CARD REQUEST
  2. 3318
    PROPERLY QUOTE BENEFITS
  3. 2621
    PHONE NUMBERS AND MAILING ADDRESSES
  4. 2666
    CALLER IS IRATE AND THREATENING NATURE
  5. 2620
    HOW TO PROPERLY VALIDATE MEMBER
  6. 2671
    HOLD PROCEDURES
  7. 2622
    MEMBER IS USING INAPPROPRIATE LANGUAGE
  8. 2832
    MEMBER IS CALLING CLAIM IS PENDING REQUESTING OTHER CARRIER INFORMATION
  9. 3567
    MEMBER IS ASKING IF WE HAVE A NURSE LINE
  10. 3631
    MEMBER RECIEVED A LETTER MISSING INFORMATION
  11. 3641
    BREAK DOWN OF RELEASING LEVEL I AND LEVEL II
  12. 3212
    WHAT SYSTEM DO WE USE TO SEND OUT CERTAIN FORMS USING ONEKIT
  13. 2645
    MEMBER DECEASED SPOUSE REQUESTING STOP MAILING AND PHONE CALLS
  14. 2576
    VIEWING AND REPRINTING EXPLANATION OF BENEFITS
  15. 3052
    UNABLE TO LOCATE MEMBER USING ALL TOOLS AND RESOURCES
  16. 4194
    WHILE SPEAKING TO THE MEMBER ANOTHER PERSON ENTERS THE CALL
  17. 2677
    CALL WAS DROPPED AND NEED TO CALL MEMBER BACK
  18. 2643
    REQUESTING AUTOMATIC SOCIAL SECURITY PREMIUM WITH HOLD
  19. 2588
    WHILE SPEAKING TO A MEMBER CALL GETS DISCONNECTED
  20. 3701
    WHERE DO WE LOOK TO VIEW OR REQUEST PHI,AOR FORM
  21. 2616
    NEED TO SEND OUT UNABLE TO CONTACT LETTER
  22. 2596
    MEMBER REQUESTING A PROVIDER DIRECTORY ALL PRODUCTS
  23. 2597
    MEMBER IS VERY UPSET WANTS A SUPERVISOR
  24. 4202
    MEMBER IS REQUESTING TEXT MESSAGE OF PROVIDER INFORMATION