WHILESPEAKING TO AMEMBER CALLGETSDISCONNECTED2588MEMBER ISVERY UPSETWANTS ASUPERVISOR2597MEMBER ISREQUESTINGTEXTMESSAGE OFPROVIDERINFORMATION4202MEMBER ISCALLING CLAIMIS PENDINGREQUESTINGOTHER CARRIERINFORMATION2832MEMBERREQUESTINGA PROVIDERDIRECTORYALLPRODUCTS2596WHAT IS THETURNAROUND TIMEFOR NEW IDCARDREQUEST2591BREAKDOWN OFRELEASINGLEVEL I ANDLEVEL II3641MEMBER ISUSINGINAPPROPRIATELANGUAGE2622WHAT SYSTEMDO WE USE TOSEND OUTCERTAINFORMS USINGONEKIT3212NEED TOSEND OUTUNABLE TOCONTACTLETTER2616REQUESTINGAUTOMATICSOCIALSECURITYPREMIUMWITH HOLD2643HOLDPROCEDURES2671MEMBERRECIEVED ALETTERMISSINGINFORMATION3631WHILESPEAKING TOTHE MEMBERANOTHERPERSONENTERS THECALL4194MEMBERDECEASEDSPOUSEREQUESTINGSTOP MAILINGAND PHONECALLS2645VIEWING ANDREPRINTINGEXPLANATIONOF BENEFITS2576CALL WASDROPPEDAND NEED TOCALLMEMBERBACK2677PROPERLYQUOTEBENEFITS3318PHONENUMBERSANDMAILINGADDRESSES2621HOW TOPROPERLYVALIDATEMEMBER2620MEMBER ISASKING IFWE HAVE ANURSELINE3567UNABLE TOLOCATEMEMBERUSING ALLTOOLS ANDRESOURCES3052WHERE DOWE LOOK TOVIEW ORREQUESTPHI,AORFORM3701CALLER ISIRATE ANDTHREATENINGNATURE2666WHILESPEAKING TO AMEMBER CALLGETSDISCONNECTED2588MEMBER ISVERY UPSETWANTS ASUPERVISOR2597MEMBER ISREQUESTINGTEXTMESSAGE OFPROVIDERINFORMATION4202MEMBER ISCALLING CLAIMIS PENDINGREQUESTINGOTHER CARRIERINFORMATION2832MEMBERREQUESTINGA PROVIDERDIRECTORYALLPRODUCTS2596WHAT IS THETURNAROUND TIMEFOR NEW IDCARDREQUEST2591BREAKDOWN OFRELEASINGLEVEL I ANDLEVEL II3641MEMBER ISUSINGINAPPROPRIATELANGUAGE2622WHAT SYSTEMDO WE USE TOSEND OUTCERTAINFORMS USINGONEKIT3212NEED TOSEND OUTUNABLE TOCONTACTLETTER2616REQUESTINGAUTOMATICSOCIALSECURITYPREMIUMWITH HOLD2643HOLDPROCEDURES2671MEMBERRECIEVED ALETTERMISSINGINFORMATION3631WHILESPEAKING TOTHE MEMBERANOTHERPERSONENTERS THECALL4194MEMBERDECEASEDSPOUSEREQUESTINGSTOP MAILINGAND PHONECALLS2645VIEWING ANDREPRINTINGEXPLANATIONOF BENEFITS2576CALL WASDROPPEDAND NEED TOCALLMEMBERBACK2677PROPERLYQUOTEBENEFITS3318PHONENUMBERSANDMAILINGADDRESSES2621HOW TOPROPERLYVALIDATEMEMBER2620MEMBER ISASKING IFWE HAVE ANURSELINE3567UNABLE TOLOCATEMEMBERUSING ALLTOOLS ANDRESOURCES3052WHERE DOWE LOOK TOVIEW ORREQUESTPHI,AORFORM3701CALLER ISIRATE ANDTHREATENINGNATURE2666

FIND THE CORRECT KA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2588
    WHILE SPEAKING TO A MEMBER CALL GETS DISCONNECTED
  2. 2597
    MEMBER IS VERY UPSET WANTS A SUPERVISOR
  3. 4202
    MEMBER IS REQUESTING TEXT MESSAGE OF PROVIDER INFORMATION
  4. 2832
    MEMBER IS CALLING CLAIM IS PENDING REQUESTING OTHER CARRIER INFORMATION
  5. 2596
    MEMBER REQUESTING A PROVIDER DIRECTORY ALL PRODUCTS
  6. 2591
    WHAT IS THE TURN AROUND TIME FOR NEW ID CARD REQUEST
  7. 3641
    BREAK DOWN OF RELEASING LEVEL I AND LEVEL II
  8. 2622
    MEMBER IS USING INAPPROPRIATE LANGUAGE
  9. 3212
    WHAT SYSTEM DO WE USE TO SEND OUT CERTAIN FORMS USING ONEKIT
  10. 2616
    NEED TO SEND OUT UNABLE TO CONTACT LETTER
  11. 2643
    REQUESTING AUTOMATIC SOCIAL SECURITY PREMIUM WITH HOLD
  12. 2671
    HOLD PROCEDURES
  13. 3631
    MEMBER RECIEVED A LETTER MISSING INFORMATION
  14. 4194
    WHILE SPEAKING TO THE MEMBER ANOTHER PERSON ENTERS THE CALL
  15. 2645
    MEMBER DECEASED SPOUSE REQUESTING STOP MAILING AND PHONE CALLS
  16. 2576
    VIEWING AND REPRINTING EXPLANATION OF BENEFITS
  17. 2677
    CALL WAS DROPPED AND NEED TO CALL MEMBER BACK
  18. 3318
    PROPERLY QUOTE BENEFITS
  19. 2621
    PHONE NUMBERS AND MAILING ADDRESSES
  20. 2620
    HOW TO PROPERLY VALIDATE MEMBER
  21. 3567
    MEMBER IS ASKING IF WE HAVE A NURSE LINE
  22. 3052
    UNABLE TO LOCATE MEMBER USING ALL TOOLS AND RESOURCES
  23. 3701
    WHERE DO WE LOOK TO VIEW OR REQUEST PHI,AOR FORM
  24. 2666
    CALLER IS IRATE AND THREATENING NATURE