(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No record of a call being made to the patient when patient is trying to return a call
Patient has Medicare
FCR call
Caller asks for a morning appointment only
You can answer a question in teams
Out of state called (not MN or WI)
Patient last name starts with T
Patient says Thank you
Got a caller that wished you a Happy 4th of July
Patient transferred to patient experience
Patient has BCBS insurance
Caller states "I was just there yesterday"
Insurance is out of network
Bad connection
Caller says "let me grab my calendar"
Patient tries to give too much history
Patient is under 18
Patient is over 35
Patient wants to leave a message that says "they will know what I'm calling about"
Patient upset at how far out we are booking
Asked for a reverse introduction
Patient laughs
Robot / AI call
Hear a child in the background
Patient transferred to billing
Patient says "I was told to call but I don't know why"
Caller asks for an afternoon appointment only
Patients first name starts with J
Patient calls you by your name
Patient spells their name without being asked
Phone rang twice, bot no one there when you answered
Patient pushed back on giving their name and DOB
Caller states "can't you just squeeze me in"
Patient asking to speak with nursing
Patient asks if they can be put on a waitlist
Transferred a call to Orthopedics or POD 3
New patient registration (had to create a new MRN)
