(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You can answer a question in teams
Patient wants to leave a message that says "they will know what I'm calling about"
Patient spells their name without being asked
Patient calls you by your name
Robot / AI call
Patient says "I was told to call but I don't know why"
Caller asks for a morning appointment only
Patient asking to speak with nursing
Hear a dog barking in the background
Caller says "let me grab my calendar"
Phone rang twice, bot no one there when you answered
Patient transferred to patient experience
Caller states "I was just there yesterday"
Bad connection
Patient is over 35
Patient pushed back on giving their name and DOB
Patient has BCBS insurance
No record of a call being made to the patient when patient is trying to return a call
Out of state called (not MN or WI)
Caller asks for an afternoon appointment only
Patient laughs
Asked for a reverse introduction
Hear a child in the background
Patient transferred to billing
Patient says Thank you
New patient registration (had to create a new MRN)
