(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Out of state called (not MN or WI)
Patient has BCBS insurance
Hear a dog barking in the background
Patient last name starts with T
Patient laughs
Phone rang twice, bot no one there when you answered
Patient has Medicare
Caller says "let me grab my calendar"
Got a caller that wished you a Happy 4th of July
Caller asks for an afternoon appointment only
Patient calls you by your name
Bad connection
Patient is under 18
Hear a child in the background
Patient tries to give too much history
FCR call
Patient upset at how far out we are booking
Patient transferred to patient experience
Patient is over 35
Patient asks if they can be put on a waitlist
Patient pushed back on giving their name and DOB
Patient says "I was told to call but I don't know why"
You can answer a question in teams
Patient spells their name without being asked
Patient wants to leave a message that says "they will know what I'm calling about"
Caller states "can't you just squeeze me in"
Patient transferred to billing
Caller states "I was just there yesterday"
New patient registration (had to create a new MRN)
Insurance is out of network
Robot / AI call
Transferred a call to Orthopedics or POD 3
Patient says Thank you
No record of a call being made to the patient when patient is trying to return a call
