(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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FCR call
Patient is over 35
Patient wants to leave a message that says "they will know what I'm calling about"
Caller states "can't you just squeeze me in"
Patient asking to speak with nursing
Hear a dog barking in the background
Patient transferred to billing
No record of a call being made to the patient when patient is trying to return a call
Insurance is out of network
Patient pushed back on giving their name and DOB
Patient is under 18
Robot / AI call
Asked for a reverse introduction
Phone rang twice, bot no one there when you answered
You can answer a question in teams
Caller asks for a morning appointment only
Patient upset at how far out we are booking
New patient registration (had to create a new MRN)
Hear a child in the background
Patient spells their name without being asked
Patients first name starts with J
Got a caller that wished you a Happy 4th of July
Patient laughs
Caller says "let me grab my calendar"
Caller asks for an afternoon appointment only
Out of state called (not MN or WI)
Patient tries to give too much history
Patient says Thank you
Transferred a call to Orthopedics or POD 3
Bad connection
Patient has BCBS insurance
Patient transferred to patient experience
Patient says "I was told to call but I don't know why"
