(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got a caller that wished you a Happy 4th of July
Patient calls you by your name
Patient last name starts with T
Caller asks for a morning appointment only
Patient has Medicare
Patient is under 18
Patient changes their mind mid-call
Patient upset at how far out we are booking
Caller says "let me grab my calendar"
Patient has BCBS insurance
No record of a call being made to the patient when patient is trying to return a call
Phone rang twice, bot no one there when you answered
Patient spells their name without being asked
Caller states "can't you just squeeze me in"
Patient transferred to billing
Insurance is out of network
New patient registration (had to create a new MRN)
Patient transferred to patient experience
Patient laughs
You can answer a question in teams
Patient says "I was told to call but I don't know why"
Patient tries to give too much history
FCR call
Hear a child in the background
Patient says Thank you
Robot / AI call
Out of state called (not MN or WI)
Patient asking to speak with nursing
Patient is over 35
Bad connection
Patient asks if they can be put on a waitlist
Patient pushed back on giving their name and DOB
Caller states "I was just there yesterday"
Asked for a reverse introduction
Patient wants to leave a message that says "they will know what I'm calling about"
