Schedule asame daysickappointmentappropriatelySell 6 monthsor more offlea/tick orheartwormpreventionLeave yourworkstationfully cleanedand stockedbefore clockingoutSuccessfullyexplain whydiagnosticsarerecommendedReceive acomplimentfrom a clientor coworkerBook anappointmentusing follow-upSell 12months offlea/tick orheartwormpreventionHelp a clientdownloadand log intothe clinic appSchedule asame daysickappointmentappropriatelyCorrectly entera new patientinto Avimarkwith nocorrectionsneededSchedule 10appointmentsin one shiftGet a clientto schedulenext year'sannual beforeleavingGet the client tofollow ourinstagram/facebookReturn allassignedvoicemailsbefore the endof your shiftSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseCollectpayment onan overduebalanceProcess fiveprescriptionrequests inunder 30minutesCheck out 15appointmentsaccuratelywith no billingcorrectionsSell amicrochipHave clienttag us onsocialmedia storyHelp atechnician orassistant withrestraint orpatient flowCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorCross-trainanotherCSR on aworkflowComplete 10appointmentconfirmationcalls/textsSchedule asame daysickappointmentappropriatelySell 6 monthsor more offlea/tick orheartwormpreventionLeave yourworkstationfully cleanedand stockedbefore clockingoutSuccessfullyexplain whydiagnosticsarerecommendedReceive acomplimentfrom a clientor coworkerBook anappointmentusing follow-upSell 12months offlea/tick orheartwormpreventionHelp a clientdownloadand log intothe clinic appSchedule asame daysickappointmentappropriatelyCorrectly entera new patientinto Avimarkwith nocorrectionsneededSchedule 10appointmentsin one shiftGet a clientto schedulenext year'sannual beforeleavingGet the client tofollow ourinstagram/facebookReturn allassignedvoicemailsbefore the endof your shiftSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseCollectpayment onan overduebalanceProcess fiveprescriptionrequests inunder 30minutesCheck out 15appointmentsaccuratelywith no billingcorrectionsSell amicrochipHave clienttag us onsocialmedia storyHelp atechnician orassistant withrestraint orpatient flowCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorCross-trainanotherCSR on aworkflowComplete 10appointmentconfirmationcalls/texts

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a same day sick appointment appropriately
  2. Sell 6 months or more of flea/tick or heartworm prevention
  3. Leave your workstation fully cleaned and stocked before clocking out
  4. Successfully explain why diagnostics are recommended
  5. Receive a compliment from a client or coworker
  6. Book an appointment using follow-up
  7. Sell 12 months of flea/tick or heartworm prevention
  8. Help a client download and log into the clinic app
  9. Schedule a same day sick appointment appropriately
  10. Correctly enter a new patient into Avimark with no corrections needed
  11. Schedule 10 appointments in one shift
  12. Get a client to schedule next year's annual before leaving
  13. Get the client to follow our instagram/facebook
  14. Return all assigned voicemails before the end of your shift
  15. Successfully educate a client about ProHeart 12 resulting in a purchase
  16. Collect payment on an overdue balance
  17. Process five prescription requests in under 30 minutes
  18. Check out 15 appointments accurately with no billing corrections
  19. Sell a microchip
  20. Have client tag us on social media story
  21. Help a technician or assistant with restraint or patient flow
  22. Catch and correct an appointment scheduling error before it reaches the doctor
  23. Cross-train another CSR on a workflow
  24. Complete 10 appointment confirmation calls/texts