Leave yourworkstationfully cleanedand stockedbefore clockingoutGet a clientto schedulenext year'sannual beforeleavingSchedule asame daysickappointmentappropriatelyReceive acomplimentfrom a clientor coworkerComplete 10appointmentconfirmationcalls/textsCross-trainanotherCSR on aworkflowHelp atechnician orassistant withrestraint orpatient flowCollectpayment onan overduebalanceSell amicrochipGet the client tofollow ourinstagram/facebookBook anappointmentusing follow-upReturn allassignedvoicemailsbefore the endof your shiftProcess fiveprescriptionrequests inunder 30minutesSell 12months offlea/tick orheartwormpreventionHave clienttag us onsocialmedia storySuccessfullyexplain whydiagnosticsarerecommendedCorrectly entera new patientinto Avimarkwith nocorrectionsneededCheck out 15appointmentsaccuratelywith no billingcorrectionsHelp a clientdownloadand log intothe clinic appCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorSell 6 monthsor more offlea/tick orheartwormpreventionSchedule asame daysickappointmentappropriatelySuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseSchedule 10appointmentsin one shiftLeave yourworkstationfully cleanedand stockedbefore clockingoutGet a clientto schedulenext year'sannual beforeleavingSchedule asame daysickappointmentappropriatelyReceive acomplimentfrom a clientor coworkerComplete 10appointmentconfirmationcalls/textsCross-trainanotherCSR on aworkflowHelp atechnician orassistant withrestraint orpatient flowCollectpayment onan overduebalanceSell amicrochipGet the client tofollow ourinstagram/facebookBook anappointmentusing follow-upReturn allassignedvoicemailsbefore the endof your shiftProcess fiveprescriptionrequests inunder 30minutesSell 12months offlea/tick orheartwormpreventionHave clienttag us onsocialmedia storySuccessfullyexplain whydiagnosticsarerecommendedCorrectly entera new patientinto Avimarkwith nocorrectionsneededCheck out 15appointmentsaccuratelywith no billingcorrectionsHelp a clientdownloadand log intothe clinic appCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorSell 6 monthsor more offlea/tick orheartwormpreventionSchedule asame daysickappointmentappropriatelySuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseSchedule 10appointmentsin one shift

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave your workstation fully cleaned and stocked before clocking out
  2. Get a client to schedule next year's annual before leaving
  3. Schedule a same day sick appointment appropriately
  4. Receive a compliment from a client or coworker
  5. Complete 10 appointment confirmation calls/texts
  6. Cross-train another CSR on a workflow
  7. Help a technician or assistant with restraint or patient flow
  8. Collect payment on an overdue balance
  9. Sell a microchip
  10. Get the client to follow our instagram/facebook
  11. Book an appointment using follow-up
  12. Return all assigned voicemails before the end of your shift
  13. Process five prescription requests in under 30 minutes
  14. Sell 12 months of flea/tick or heartworm prevention
  15. Have client tag us on social media story
  16. Successfully explain why diagnostics are recommended
  17. Correctly enter a new patient into Avimark with no corrections needed
  18. Check out 15 appointments accurately with no billing corrections
  19. Help a client download and log into the clinic app
  20. Catch and correct an appointment scheduling error before it reaches the doctor
  21. Sell 6 months or more of flea/tick or heartworm prevention
  22. Schedule a same day sick appointment appropriately
  23. Successfully educate a client about ProHeart 12 resulting in a purchase
  24. Schedule 10 appointments in one shift