Return allassignedvoicemailsbefore the endof your shiftCorrectly entera new patientinto Avimarkwith nocorrectionsneededComplete 10appointmentconfirmationcalls/textsLeave yourworkstationfully cleanedand stockedbefore clockingoutBook anappointmentusing follow-upSell amicrochipCross-trainanotherCSR on aworkflowGet the client tofollow ourinstagram/facebookSchedule 10appointmentsin one shiftHave clienttag us onsocialmedia storyCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorReceive acomplimentfrom a clientor coworkerProcess fiveprescriptionrequests inunder 30minutesGet a clientto schedulenext year'sannual beforeleavingSchedule asame daysickappointmentappropriatelySuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseHelp atechnician orassistant withrestraint orpatient flowSell 12months offlea/tick orheartwormpreventionSell 6 monthsor more offlea/tick orheartwormpreventionCollectpayment onan overduebalanceSuccessfullyexplain whydiagnosticsarerecommendedCheck out 15appointmentsaccuratelywith no billingcorrectionsHelp a clientdownloadand log intothe clinic appSchedule asame daysickappointmentappropriatelyReturn allassignedvoicemailsbefore the endof your shiftCorrectly entera new patientinto Avimarkwith nocorrectionsneededComplete 10appointmentconfirmationcalls/textsLeave yourworkstationfully cleanedand stockedbefore clockingoutBook anappointmentusing follow-upSell amicrochipCross-trainanotherCSR on aworkflowGet the client tofollow ourinstagram/facebookSchedule 10appointmentsin one shiftHave clienttag us onsocialmedia storyCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorReceive acomplimentfrom a clientor coworkerProcess fiveprescriptionrequests inunder 30minutesGet a clientto schedulenext year'sannual beforeleavingSchedule asame daysickappointmentappropriatelySuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseHelp atechnician orassistant withrestraint orpatient flowSell 12months offlea/tick orheartwormpreventionSell 6 monthsor more offlea/tick orheartwormpreventionCollectpayment onan overduebalanceSuccessfullyexplain whydiagnosticsarerecommendedCheck out 15appointmentsaccuratelywith no billingcorrectionsHelp a clientdownloadand log intothe clinic appSchedule asame daysickappointmentappropriately

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Return all assigned voicemails before the end of your shift
  2. Correctly enter a new patient into Avimark with no corrections needed
  3. Complete 10 appointment confirmation calls/texts
  4. Leave your workstation fully cleaned and stocked before clocking out
  5. Book an appointment using follow-up
  6. Sell a microchip
  7. Cross-train another CSR on a workflow
  8. Get the client to follow our instagram/facebook
  9. Schedule 10 appointments in one shift
  10. Have client tag us on social media story
  11. Catch and correct an appointment scheduling error before it reaches the doctor
  12. Receive a compliment from a client or coworker
  13. Process five prescription requests in under 30 minutes
  14. Get a client to schedule next year's annual before leaving
  15. Schedule a same day sick appointment appropriately
  16. Successfully educate a client about ProHeart 12 resulting in a purchase
  17. Help a technician or assistant with restraint or patient flow
  18. Sell 12 months of flea/tick or heartworm prevention
  19. Sell 6 months or more of flea/tick or heartworm prevention
  20. Collect payment on an overdue balance
  21. Successfully explain why diagnostics are recommended
  22. Check out 15 appointments accurately with no billing corrections
  23. Help a client download and log into the clinic app
  24. Schedule a same day sick appointment appropriately