Sell 12months offlea/tick orheartwormpreventionHave clienttag us onsocialmedia storySchedule 10appointmentsin one shiftLeave yourworkstationfully cleanedand stockedbefore clockingoutCorrectly entera new patientinto Avimarkwith nocorrectionsneededSuccessfullyexplain whydiagnosticsarerecommendedSchedule asame daysickappointmentappropriatelyHelp a clientdownloadand log intothe clinic appProcess fiveprescriptionrequests inunder 30minutesCheck out 15appointmentsaccuratelywith no billingcorrectionsGet a clientto schedulenext year'sannual beforeleavingComplete 10appointmentconfirmationcalls/textsReturn allassignedvoicemailsbefore the endof your shiftGet the client tofollow ourinstagram/facebookCollectpayment onan overduebalanceReceive acomplimentfrom a clientor coworkerCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorSell amicrochipSchedule asame daysickappointmentappropriatelyBook anappointmentusing follow-upSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseHelp atechnician orassistant withrestraint orpatient flowCross-trainanotherCSR on aworkflowSell 6 monthsor more offlea/tick orheartwormpreventionSell 12months offlea/tick orheartwormpreventionHave clienttag us onsocialmedia storySchedule 10appointmentsin one shiftLeave yourworkstationfully cleanedand stockedbefore clockingoutCorrectly entera new patientinto Avimarkwith nocorrectionsneededSuccessfullyexplain whydiagnosticsarerecommendedSchedule asame daysickappointmentappropriatelyHelp a clientdownloadand log intothe clinic appProcess fiveprescriptionrequests inunder 30minutesCheck out 15appointmentsaccuratelywith no billingcorrectionsGet a clientto schedulenext year'sannual beforeleavingComplete 10appointmentconfirmationcalls/textsReturn allassignedvoicemailsbefore the endof your shiftGet the client tofollow ourinstagram/facebookCollectpayment onan overduebalanceReceive acomplimentfrom a clientor coworkerCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorSell amicrochipSchedule asame daysickappointmentappropriatelyBook anappointmentusing follow-upSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseHelp atechnician orassistant withrestraint orpatient flowCross-trainanotherCSR on aworkflowSell 6 monthsor more offlea/tick orheartwormprevention

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell 12 months of flea/tick or heartworm prevention
  2. Have client tag us on social media story
  3. Schedule 10 appointments in one shift
  4. Leave your workstation fully cleaned and stocked before clocking out
  5. Correctly enter a new patient into Avimark with no corrections needed
  6. Successfully explain why diagnostics are recommended
  7. Schedule a same day sick appointment appropriately
  8. Help a client download and log into the clinic app
  9. Process five prescription requests in under 30 minutes
  10. Check out 15 appointments accurately with no billing corrections
  11. Get a client to schedule next year's annual before leaving
  12. Complete 10 appointment confirmation calls/texts
  13. Return all assigned voicemails before the end of your shift
  14. Get the client to follow our instagram/facebook
  15. Collect payment on an overdue balance
  16. Receive a compliment from a client or coworker
  17. Catch and correct an appointment scheduling error before it reaches the doctor
  18. Sell a microchip
  19. Schedule a same day sick appointment appropriately
  20. Book an appointment using follow-up
  21. Successfully educate a client about ProHeart 12 resulting in a purchase
  22. Help a technician or assistant with restraint or patient flow
  23. Cross-train another CSR on a workflow
  24. Sell 6 months or more of flea/tick or heartworm prevention