Process fiveprescriptionrequests inunder 30minutesSell 12months offlea/tick orheartwormpreventionSell amicrochipHelp a clientdownloadand log intothe clinic appCollectpayment onan overduebalanceCross-trainanotherCSR on aworkflowSchedule asame daysickappointmentappropriatelySuccessfullyexplain whydiagnosticsarerecommendedLeave yourworkstationfully cleanedand stockedbefore clockingoutComplete 10appointmentconfirmationcalls/textsSell 6 monthsor more offlea/tick orheartwormpreventionBook anappointmentusing follow-upCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorReturn allassignedvoicemailsbefore the endof your shiftCheck out 15appointmentsaccuratelywith no billingcorrectionsCorrectly entera new patientinto Avimarkwith nocorrectionsneededGet a clientto schedulenext year'sannual beforeleavingReceive acomplimentfrom a clientor coworkerSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseGet the client tofollow ourinstagram/facebookSchedule asame daysickappointmentappropriatelySchedule 10appointmentsin one shiftHelp atechnician orassistant withrestraint orpatient flowHave clienttag us onsocialmedia storyProcess fiveprescriptionrequests inunder 30minutesSell 12months offlea/tick orheartwormpreventionSell amicrochipHelp a clientdownloadand log intothe clinic appCollectpayment onan overduebalanceCross-trainanotherCSR on aworkflowSchedule asame daysickappointmentappropriatelySuccessfullyexplain whydiagnosticsarerecommendedLeave yourworkstationfully cleanedand stockedbefore clockingoutComplete 10appointmentconfirmationcalls/textsSell 6 monthsor more offlea/tick orheartwormpreventionBook anappointmentusing follow-upCatch andcorrect anappointmentscheduling errorbefore it reachesthe doctorReturn allassignedvoicemailsbefore the endof your shiftCheck out 15appointmentsaccuratelywith no billingcorrectionsCorrectly entera new patientinto Avimarkwith nocorrectionsneededGet a clientto schedulenext year'sannual beforeleavingReceive acomplimentfrom a clientor coworkerSuccessfullyeducate a clientabout ProHeart12 resulting in apurchaseGet the client tofollow ourinstagram/facebookSchedule asame daysickappointmentappropriatelySchedule 10appointmentsin one shiftHelp atechnician orassistant withrestraint orpatient flowHave clienttag us onsocialmedia story

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process five prescription requests in under 30 minutes
  2. Sell 12 months of flea/tick or heartworm prevention
  3. Sell a microchip
  4. Help a client download and log into the clinic app
  5. Collect payment on an overdue balance
  6. Cross-train another CSR on a workflow
  7. Schedule a same day sick appointment appropriately
  8. Successfully explain why diagnostics are recommended
  9. Leave your workstation fully cleaned and stocked before clocking out
  10. Complete 10 appointment confirmation calls/texts
  11. Sell 6 months or more of flea/tick or heartworm prevention
  12. Book an appointment using follow-up
  13. Catch and correct an appointment scheduling error before it reaches the doctor
  14. Return all assigned voicemails before the end of your shift
  15. Check out 15 appointments accurately with no billing corrections
  16. Correctly enter a new patient into Avimark with no corrections needed
  17. Get a client to schedule next year's annual before leaving
  18. Receive a compliment from a client or coworker
  19. Successfully educate a client about ProHeart 12 resulting in a purchase
  20. Get the client to follow our instagram/facebook
  21. Schedule a same day sick appointment appropriately
  22. Schedule 10 appointments in one shift
  23. Help a technician or assistant with restraint or patient flow
  24. Have client tag us on social media story