EmpathyPitchedSurveyOwnership:What, Why,When"How areyou doingtoday?"BrandedGreetingStated thecustomer'snameLook Back -Paraphrasedthe solutionPositiveMade arecommendationOffer toscreenshareConfirmednew orexistingissueAskedProbing/ClarifyingQuestionsStated theCX nameat least 3timesReassuranceIssueConfirmationVCI - 3piecesEmpathyPitchedSurveyOwnership:What, Why,When"How areyou doingtoday?"BrandedGreetingStated thecustomer'snameLook Back -Paraphrasedthe solutionPositiveMade arecommendationOffer toscreenshareConfirmednew orexistingissueAskedProbing/ClarifyingQuestionsStated theCX nameat least 3timesReassuranceIssueConfirmationVCI - 3pieces

Call Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Pitched Survey
  3. Ownership: What, Why, When
  4. "How are you doing today?"
  5. Branded Greeting
  6. Stated the customer's name
  7. Look Back - Paraphrased the solution
  8. Positive
  9. Made a recommendation
  10. Offer to screenshare
  11. Confirmed new or existing issue
  12. Asked Probing/Clarifying Questions
  13. Stated the CX name at least 3 times
  14. Reassurance
  15. Issue Confirmation
  16. VCI - 3 pieces