Confirmednew orexistingissueOwnership:What, Why,WhenMade arecommendationBrandedGreeting"How areyou doingtoday?"VCI - 3piecesStated thecustomer'snameIssueConfirmationStated theCX nameat least 3timesLook Back -Paraphrasedthe solutionReassuranceOffer toscreenshareAskedProbing/ClarifyingQuestionsPitchedSurveyEmpathyPositiveConfirmednew orexistingissueOwnership:What, Why,WhenMade arecommendationBrandedGreeting"How areyou doingtoday?"VCI - 3piecesStated thecustomer'snameIssueConfirmationStated theCX nameat least 3timesLook Back -Paraphrasedthe solutionReassuranceOffer toscreenshareAskedProbing/ClarifyingQuestionsPitchedSurveyEmpathyPositive

Call Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed new or existing issue
  2. Ownership: What, Why, When
  3. Made a recommendation
  4. Branded Greeting
  5. "How are you doing today?"
  6. VCI - 3 pieces
  7. Stated the customer's name
  8. Issue Confirmation
  9. Stated the CX name at least 3 times
  10. Look Back - Paraphrased the solution
  11. Reassurance
  12. Offer to screenshare
  13. Asked Probing/Clarifying Questions
  14. Pitched Survey
  15. Empathy
  16. Positive