Background noise (client's end) Thanks the client for calling Greeted Promptly Email last validated 11/18/2025 CCP checks session history Confirmed username CCP yields to the caller CCP presents mailing preference options Offered to wait on the call CCP says, "Forgot Password link" CCP pulls up CDIC Client's phone vibrates Offered to connect to product center Validated email Great acknowledgment CCP uses Twilio CCP says "Get Code". CCP took active notes Repeated email address Yielded to the caller "If you have any questions, just let me know." CCP used IVR to start call CCP shares wait time (Korbyt) ANI matched phone number Validates phone numbers Background noise (client's end) Thanks the client for calling Greeted Promptly Email last validated 11/18/2025 CCP checks session history Confirmed username CCP yields to the caller CCP presents mailing preference options Offered to wait on the call CCP says, "Forgot Password link" CCP pulls up CDIC Client's phone vibrates Offered to connect to product center Validated email Great acknowledgment CCP uses Twilio CCP says "Get Code". CCP took active notes Repeated email address Yielded to the caller "If you have any questions, just let me know." CCP used IVR to start call CCP shares wait time (Korbyt) ANI matched phone number Validates phone numbers
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Background noise (client's end)
Thanks the client for calling
Greeted Promptly
Email last validated 11/18/2025
CCP checks session history
Confirmed username
CCP yields to the caller
CCP presents mailing preference options
Offered to wait on the call
CCP says, "Forgot Password link"
CCP pulls up CDIC
Client's phone vibrates
Offered to connect to product center
Validated email
Great acknowledgment
CCP uses Twilio
CCP says "Get Code".
CCP took active notes
Repeated email address
Yielded to the caller
"If you have any questions, just let me know."
CCP used IVR to start call
CCP shares wait time (Korbyt)
ANI matched phone number
Validates phone numbers