CCP says, “Get code” ANI matched phone number CCP yields to the caller CCP checks session history CCP shares wait time from Korbyt Email last validated on 11/18/2025 Email last validated 11/18/2025 Client's phone vibrates Offered to wait on the call CCP pulls up CDIC Offered to connect to product center CCP shares wait time (Korbyt) Confirmed address CCP says, “Two factor security” Greeted Promptly Greeted Promptly Great acknowledgment Background noise on client’s end "If you have any questions, just let me know." "If you have any questions, just let me know." CCP repeats back reason for call Client's phone vibrates CCP apologizes for interrupting ANI matched phone number Validated email and address in Salesforce CCP uses Twilio Yielded to the caller Repeated email address CCP says "Get Code". CCP presents mailing preference options Validates phone numbers CCP used IVR to start call Confirmed username Background noise (client's end) CCP says, "Forgot Password link" CCP shared registration date CCP validates phone numbers CCP used IVR to start call CCP pulls up CDIC CCP uses Twilio CCP checks session history CCP refreshes Salesforce Caller shared username Confirmed username CCP says, "Forgot Password link" Great acknowledgment CCP took active notes Repeated email address Offered to connect to product center Validated email CCP takes active notes Thanks the client for calling CCP says, “Get code” ANI matched phone number CCP yields to the caller CCP checks session history CCP shares wait time from Korbyt Email last validated on 11/18/2025 Email last validated 11/18/2025 Client's phone vibrates Offered to wait on the call CCP pulls up CDIC Offered to connect to product center CCP shares wait time (Korbyt) Confirmed address CCP says, “Two factor security” Greeted Promptly Greeted Promptly Great acknowledgment Background noise on client’s end "If you have any questions, just let me know." "If you have any questions, just let me know." CCP repeats back reason for call Client's phone vibrates CCP apologizes for interrupting ANI matched phone number Validated email and address in Salesforce CCP uses Twilio Yielded to the caller Repeated email address CCP says "Get Code". CCP presents mailing preference options Validates phone numbers CCP used IVR to start call Confirmed username Background noise (client's end) CCP says, "Forgot Password link" CCP shared registration date CCP validates phone numbers CCP used IVR to start call CCP pulls up CDIC CCP uses Twilio CCP checks session history CCP refreshes Salesforce Caller shared username Confirmed username CCP says, "Forgot Password link" Great acknowledgment CCP took active notes Repeated email address Offered to connect to product center Validated email CCP takes active notes Thanks the client for calling
(Print)
CCP says, “Get code”
ANI matched phone number
CCP yields to the caller
CCP checks session history
CCP shares wait time from Korbyt
Email last validated on 11/18/2025
Email last validated 11/18/2025
Client's phone vibrates
Offered to wait on the call
CCP pulls up CDIC
Offered to connect to product center
CCP shares wait time (Korbyt)
Confirmed address
CCP says, “Two factor security”
Greeted Promptly
Greeted Promptly
Great acknowledgment
Background noise on client’s end
"If you have any questions, just let me know."
"If you have any questions, just let me know."
CCP repeats back reason for call
Client's phone vibrates
CCP apologizes for interrupting
ANI matched phone number
Validated email and address in Salesforce
CCP uses Twilio
Yielded to the caller
Repeated email address
CCP says "Get Code".
CCP presents mailing preference options
Validates phone numbers
CCP used IVR to start call
Confirmed username
Background noise (client's end)
CCP says, "Forgot Password link"
CCP shared registration date
CCP validates phone numbers
CCP used IVR to start call
CCP pulls up CDIC
CCP uses Twilio
CCP checks session history
CCP refreshes Salesforce
Caller shared username
Confirmed username
CCP says, "Forgot Password link"
Great acknowledgment
CCP took active notes
Repeated email address
Offered to connect to product center
Validated email
CCP takes active notes
Thanks the client for calling
