CCP shares wait time from Korbyt Validates phone numbers CCP pulls up CDIC CCP refreshes Salesforce CCP pulls up CDIC Validated email Greeted Promptly CCP uses Twilio Repeated email address "If you have any questions, just let me know." Offered to connect to product center Yielded to the caller Validated email and address in Salesforce CCP used IVR to start call Background noise on client’s end CCP yields to the caller CCP validates phone numbers CCP says, "Forgot Password link" ANI matched phone number Client's phone vibrates Great acknowledgment Great acknowledgment CCP used IVR to start call Offered to connect to product center CCP says, "Forgot Password link" CCP checks session history ANI matched phone number CCP shares wait time (Korbyt) Background noise (client's end) Confirmed username CCP repeats back reason for call Email last validated 11/18/2025 CCP shared registration date Greeted Promptly CCP takes active notes CCP uses Twilio Confirmed username CCP presents mailing preference options CCP checks session history Repeated email address Caller shared username Thanks the client for calling Offered to wait on the call CCP says, “Two factor security” CCP took active notes CCP says "Get Code". Client's phone vibrates CCP apologizes for interrupting Email last validated on 11/18/2025 Confirmed address CCP says, “Get code” "If you have any questions, just let me know." CCP shares wait time from Korbyt Validates phone numbers CCP pulls up CDIC CCP refreshes Salesforce CCP pulls up CDIC Validated email Greeted Promptly CCP uses Twilio Repeated email address "If you have any questions, just let me know." Offered to connect to product center Yielded to the caller Validated email and address in Salesforce CCP used IVR to start call Background noise on client’s end CCP yields to the caller CCP validates phone numbers CCP says, "Forgot Password link" ANI matched phone number Client's phone vibrates Great acknowledgment Great acknowledgment CCP used IVR to start call Offered to connect to product center CCP says, "Forgot Password link" CCP checks session history ANI matched phone number CCP shares wait time (Korbyt) Background noise (client's end) Confirmed username CCP repeats back reason for call Email last validated 11/18/2025 CCP shared registration date Greeted Promptly CCP takes active notes CCP uses Twilio Confirmed username CCP presents mailing preference options CCP checks session history Repeated email address Caller shared username Thanks the client for calling Offered to wait on the call CCP says, “Two factor security” CCP took active notes CCP says "Get Code". Client's phone vibrates CCP apologizes for interrupting Email last validated on 11/18/2025 Confirmed address CCP says, “Get code” "If you have any questions, just let me know."
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CCP shares wait time from Korbyt
Validates phone numbers
CCP pulls up CDIC
CCP refreshes Salesforce
CCP pulls up CDIC
Validated email
Greeted Promptly
CCP uses Twilio
Repeated email address
"If you have any questions, just let me know."
Offered to connect to product center
Yielded to the caller
Validated email and address in Salesforce
CCP used IVR to start call
Background noise on client’s end
CCP yields to the caller
CCP validates phone numbers
CCP says, "Forgot Password link"
ANI matched phone number
Client's phone vibrates
Great acknowledgment
Great acknowledgment
CCP used IVR to start call
Offered to connect to product center
CCP says, "Forgot Password link"
CCP checks session history
ANI matched phone number
CCP shares wait time (Korbyt)
Background noise (client's end)
Confirmed username
CCP repeats back reason for call
Email last validated 11/18/2025
CCP shared registration date
Greeted Promptly
CCP takes active notes
CCP uses Twilio
Confirmed username
CCP presents mailing preference options
CCP checks session history
Repeated email address
Caller shared username
Thanks the client for calling
Offered to wait on the call
CCP says, “Two factor security”
CCP took active notes
CCP says "Get Code".
Client's phone vibrates
CCP apologizes for interrupting
Email last validated on 11/18/2025
Confirmed address
CCP says, “Get code”
"If you have any questions, just let me know."
