Validated email Background noise (client's end) "If you have any questions, just let me know." Email last validated on 11/18/2025 CCP pulls up CDIC CCP shares wait time (Korbyt) CCP yields to the caller CCP uses Twilio CCP says, “Get code” Repeated email address Yielded to the caller CCP says, "Forgot Password link" ANI matched phone number CCP uses Twilio CCP shares wait time from Korbyt Confirmed address Validates phone numbers CCP used IVR to start call Greeted Promptly CCP takes active notes Offered to connect to product center CCP presents mailing preference options CCP says "Get Code". CCP says, "Forgot Password link" Confirmed username Offered to wait on the call CCP validates phone numbers Greeted Promptly Offered to connect to product center ANI matched phone number CCP checks session history "If you have any questions, just let me know." Client's phone vibrates Client's phone vibrates CCP used IVR to start call Great acknowledgment Great acknowledgment Email last validated 11/18/2025 CCP shared registration date Thanks the client for calling CCP took active notes CCP says, “Two factor security” Background noise on client’s end CCP repeats back reason for call Validated email and address in Salesforce CCP apologizes for interrupting CCP pulls up CDIC Confirmed username CCP checks session history CCP refreshes Salesforce Repeated email address Caller shared username Validated email Background noise (client's end) "If you have any questions, just let me know." Email last validated on 11/18/2025 CCP pulls up CDIC CCP shares wait time (Korbyt) CCP yields to the caller CCP uses Twilio CCP says, “Get code” Repeated email address Yielded to the caller CCP says, "Forgot Password link" ANI matched phone number CCP uses Twilio CCP shares wait time from Korbyt Confirmed address Validates phone numbers CCP used IVR to start call Greeted Promptly CCP takes active notes Offered to connect to product center CCP presents mailing preference options CCP says "Get Code". CCP says, "Forgot Password link" Confirmed username Offered to wait on the call CCP validates phone numbers Greeted Promptly Offered to connect to product center ANI matched phone number CCP checks session history "If you have any questions, just let me know." Client's phone vibrates Client's phone vibrates CCP used IVR to start call Great acknowledgment Great acknowledgment Email last validated 11/18/2025 CCP shared registration date Thanks the client for calling CCP took active notes CCP says, “Two factor security” Background noise on client’s end CCP repeats back reason for call Validated email and address in Salesforce CCP apologizes for interrupting CCP pulls up CDIC Confirmed username CCP checks session history CCP refreshes Salesforce Repeated email address Caller shared username
(Print)
Validated email
Background noise (client's end)
"If you have any questions, just let me know."
Email last validated on 11/18/2025
CCP pulls up CDIC
CCP shares wait time (Korbyt)
CCP yields to the caller
CCP uses Twilio
CCP says, “Get code”
Repeated email address
Yielded to the caller
CCP says, "Forgot Password link"
ANI matched phone number
CCP uses Twilio
CCP shares wait time from Korbyt
Confirmed address
Validates phone numbers
CCP used IVR to start call
Greeted Promptly
CCP takes active notes
Offered to connect to product center
CCP presents mailing preference options
CCP says "Get Code".
CCP says, "Forgot Password link"
Confirmed username
Offered to wait on the call
CCP validates phone numbers
Greeted Promptly
Offered to connect to product center
ANI matched phone number
CCP checks session history
"If you have any questions, just let me know."
Client's phone vibrates
Client's phone vibrates
CCP used IVR to start call
Great acknowledgment
Great acknowledgment
Email last validated 11/18/2025
CCP shared registration date
Thanks the client for calling
CCP took active notes
CCP says, “Two factor security”
Background noise on client’s end
CCP repeats back reason for call
Validated email and address in Salesforce
CCP apologizes for interrupting
CCP pulls up CDIC
Confirmed username
CCP checks session history
CCP refreshes Salesforce
Repeated email address
Caller shared username
