DidaTracecallHelped aCo-workerwith a callHas had60 or morecalls in adayHelpedCX with aTraceHelpedCX with aReturnHas helpedon 2/moremarketplacesHelpedCX withanNAD sizeHelpedCXwith PartialRefundHelpedCXw/LOSTitemHelped aCo-workerwith anemailIssued CXa label(email)TookaspanishcallHelpedcustomerson LiveChatMadeB2C Labelfor CXIssued CXa label(mailed)Took anescalatedCallTook aphoneorderHelpedCX with anNAD wrongitem25 KPIPerhourHelpedCX withanNAD MMHelpedCXwith areplacementHelpedCXw/MissortHelpedCXw/CombineShippingHas done120 ormore onemailsDidaTracecallHelped aCo-workerwith a callHas had60 or morecalls in adayHelpedCX with aTraceHelpedCX with aReturnHas helpedon 2/moremarketplacesHelpedCX withanNAD sizeHelpedCXwith PartialRefundHelpedCXw/LOSTitemHelped aCo-workerwith anemailIssued CXa label(email)TookaspanishcallHelpedcustomerson LiveChatMadeB2C Labelfor CXIssued CXa label(mailed)Took anescalatedCallTook aphoneorderHelpedCX with anNAD wrongitem25 KPIPerhourHelpedCX withanNAD MMHelpedCXwith areplacementHelpedCXw/MissortHelpedCXw/CombineShippingHas done120 ormore onemails

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did a Trace call
  2. Helped a Co-worker with a call
  3. Has had 60 or more calls in a day
  4. Helped CX with a Trace
  5. Helped CX with a Return
  6. Has helped on 2/more market places
  7. Helped CX with an NAD size
  8. Helped CX with Partial Refund
  9. Helped CX w/LOST item
  10. Helped a Co-worker with an email
  11. Issued CX a label (email)
  12. Took a spanish call
  13. Helped customers on Live Chat
  14. Made B2C Label for CX
  15. Issued CX a label (mailed)
  16. Took an escalated Call
  17. Took a phone order
  18. Helped CX with an NAD wrong item
  19. 25 KPI Per hour
  20. Helped CX with an NAD MM
  21. Helped CX with a replacement
  22. Helped CX w/Missort
  23. Helped CX w/Combine Shipping
  24. Has done 120 or more on emails