HelpedCXw/LOSTitemHelpedcustomerson LiveChatMadeB2C Labelfor CXHelpedCX with anNAD wrongitemHelpedCXw/MissortDidaTracecallHelped aCo-workerwith a callTook aphoneorderHelpedCX with aTraceHelped aCo-workerwith anemailHelpedCXwith PartialRefund25 KPIPerhourHelpedCX with aReturnHelpedCXwith areplacementHelpedCXw/CombineShippingTook anescalatedCallHas done120 ormore onemailsIssued CXa label(mailed)Has had60 or morecalls in adayHas helpedon 2/moremarketplacesHelpedCX withanNAD MMHelpedCX withanNAD sizeIssued CXa label(email)TookaspanishcallHelpedCXw/LOSTitemHelpedcustomerson LiveChatMadeB2C Labelfor CXHelpedCX with anNAD wrongitemHelpedCXw/MissortDidaTracecallHelped aCo-workerwith a callTook aphoneorderHelpedCX with aTraceHelped aCo-workerwith anemailHelpedCXwith PartialRefund25 KPIPerhourHelpedCX with aReturnHelpedCXwith areplacementHelpedCXw/CombineShippingTook anescalatedCallHas done120 ormore onemailsIssued CXa label(mailed)Has had60 or morecalls in adayHas helpedon 2/moremarketplacesHelpedCX withanNAD MMHelpedCX withanNAD sizeIssued CXa label(email)Tookaspanishcall

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX w/LOST item
  2. Helped customers on Live Chat
  3. Made B2C Label for CX
  4. Helped CX with an NAD wrong item
  5. Helped CX w/Missort
  6. Did a Trace call
  7. Helped a Co-worker with a call
  8. Took a phone order
  9. Helped CX with a Trace
  10. Helped a Co-worker with an email
  11. Helped CX with Partial Refund
  12. 25 KPI Per hour
  13. Helped CX with a Return
  14. Helped CX with a replacement
  15. Helped CX w/Combine Shipping
  16. Took an escalated Call
  17. Has done 120 or more on emails
  18. Issued CX a label (mailed)
  19. Has had 60 or more calls in a day
  20. Has helped on 2/more market places
  21. Helped CX with an NAD MM
  22. Helped CX with an NAD size
  23. Issued CX a label (email)
  24. Took a spanish call