25 KPIPerhourTook aphoneorderIssued CXa label(mailed)HelpedCXw/CombineShippingIssued CXa label(email)HelpedCX with aTraceHas had60 or morecalls in adayHelpedCX with aReturnTookaspanishcallHelped aCo-workerwith a callHelpedCXwith PartialRefundHelpedCX with anNAD wrongitemHelped aCo-workerwith anemailTook anescalatedCallMadeB2C Labelfor CXHelpedCXwith areplacementHelpedcustomerson LiveChatHelpedCX withanNAD MMDidaTracecallHelpedCXw/MissortHas done120 ormore onemailsHelpedCXw/LOSTitemHas helpedon 2/moremarketplacesHelpedCX withanNAD size25 KPIPerhourTook aphoneorderIssued CXa label(mailed)HelpedCXw/CombineShippingIssued CXa label(email)HelpedCX with aTraceHas had60 or morecalls in adayHelpedCX with aReturnTookaspanishcallHelped aCo-workerwith a callHelpedCXwith PartialRefundHelpedCX with anNAD wrongitemHelped aCo-workerwith anemailTook anescalatedCallMadeB2C Labelfor CXHelpedCXwith areplacementHelpedcustomerson LiveChatHelpedCX withanNAD MMDidaTracecallHelpedCXw/MissortHas done120 ormore onemailsHelpedCXw/LOSTitemHas helpedon 2/moremarketplacesHelpedCX withanNAD size

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 25 KPI Per hour
  2. Took a phone order
  3. Issued CX a label (mailed)
  4. Helped CX w/Combine Shipping
  5. Issued CX a label (email)
  6. Helped CX with a Trace
  7. Has had 60 or more calls in a day
  8. Helped CX with a Return
  9. Took a spanish call
  10. Helped a Co-worker with a call
  11. Helped CX with Partial Refund
  12. Helped CX with an NAD wrong item
  13. Helped a Co-worker with an email
  14. Took an escalated Call
  15. Made B2C Label for CX
  16. Helped CX with a replacement
  17. Helped customers on Live Chat
  18. Helped CX with an NAD MM
  19. Did a Trace call
  20. Helped CX w/Missort
  21. Has done 120 or more on emails
  22. Helped CX w/LOST item
  23. Has helped on 2/more market places
  24. Helped CX with an NAD size