HelpedCXwith PartialRefundHelpedCX with aReturnHas done120 ormore onemailsHelpedCXw/CombineShippingHelpedCXwith areplacementMadeB2C Labelfor CXDidaTracecall25 KPIPerhourHelpedcustomerson LiveChatHas had60 or morecalls in adayHelped aCo-workerwith anemailHelped aCo-workerwith a callHelpedCXw/LOSTitemHelpedCX with anNAD wrongitemIssued CXa label(email)Issued CXa label(mailed)HelpedCXw/MissortTook anescalatedCallTookaspanishcallHelpedCX withanNAD sizeHas helpedon 2/moremarketplacesHelpedCX withanNAD MMHelpedCX with aTraceTook aphoneorderHelpedCXwith PartialRefundHelpedCX with aReturnHas done120 ormore onemailsHelpedCXw/CombineShippingHelpedCXwith areplacementMadeB2C Labelfor CXDidaTracecall25 KPIPerhourHelpedcustomerson LiveChatHas had60 or morecalls in adayHelped aCo-workerwith anemailHelped aCo-workerwith a callHelpedCXw/LOSTitemHelpedCX with anNAD wrongitemIssued CXa label(email)Issued CXa label(mailed)HelpedCXw/MissortTook anescalatedCallTookaspanishcallHelpedCX withanNAD sizeHas helpedon 2/moremarketplacesHelpedCX withanNAD MMHelpedCX with aTraceTook aphoneorder

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX with Partial Refund
  2. Helped CX with a Return
  3. Has done 120 or more on emails
  4. Helped CX w/Combine Shipping
  5. Helped CX with a replacement
  6. Made B2C Label for CX
  7. Did a Trace call
  8. 25 KPI Per hour
  9. Helped customers on Live Chat
  10. Has had 60 or more calls in a day
  11. Helped a Co-worker with an email
  12. Helped a Co-worker with a call
  13. Helped CX w/LOST item
  14. Helped CX with an NAD wrong item
  15. Issued CX a label (email)
  16. Issued CX a label (mailed)
  17. Helped CX w/Missort
  18. Took an escalated Call
  19. Took a spanish call
  20. Helped CX with an NAD size
  21. Has helped on 2/more market places
  22. Helped CX with an NAD MM
  23. Helped CX with a Trace
  24. Took a phone order