Helped aCo-workerwith anemailHelped aCo-workerwith a call25 KPIPerhourHelpedCX withanNAD sizeHas had60 or morecalls in adayTookaspanishcallHelpedCXwith areplacementHelpedCXwith PartialRefundHelpedCX with aReturnIssued CXa label(mailed)Took anescalatedCallHelpedCX withanNAD MMTook aphoneorderHelpedCXw/LOSTitemMadeB2C Labelfor CXHelpedCX with anNAD wrongitemIssued CXa label(email)Has done120 ormore onemailsHas helpedon 2/moremarketplacesHelpedCXw/CombineShippingHelpedCX with aTraceHelpedCXw/MissortDidaTracecallHelpedcustomerson LiveChatHelped aCo-workerwith anemailHelped aCo-workerwith a call25 KPIPerhourHelpedCX withanNAD sizeHas had60 or morecalls in adayTookaspanishcallHelpedCXwith areplacementHelpedCXwith PartialRefundHelpedCX with aReturnIssued CXa label(mailed)Took anescalatedCallHelpedCX withanNAD MMTook aphoneorderHelpedCXw/LOSTitemMadeB2C Labelfor CXHelpedCX with anNAD wrongitemIssued CXa label(email)Has done120 ormore onemailsHas helpedon 2/moremarketplacesHelpedCXw/CombineShippingHelpedCX with aTraceHelpedCXw/MissortDidaTracecallHelpedcustomerson LiveChat

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Co-worker with an email
  2. Helped a Co-worker with a call
  3. 25 KPI Per hour
  4. Helped CX with an NAD size
  5. Has had 60 or more calls in a day
  6. Took a spanish call
  7. Helped CX with a replacement
  8. Helped CX with Partial Refund
  9. Helped CX with a Return
  10. Issued CX a label (mailed)
  11. Took an escalated Call
  12. Helped CX with an NAD MM
  13. Took a phone order
  14. Helped CX w/LOST item
  15. Made B2C Label for CX
  16. Helped CX with an NAD wrong item
  17. Issued CX a label (email)
  18. Has done 120 or more on emails
  19. Has helped on 2/more market places
  20. Helped CX w/Combine Shipping
  21. Helped CX with a Trace
  22. Helped CX w/Missort
  23. Did a Trace call
  24. Helped customers on Live Chat