HelpedCXwith areplacementIssued CXa label(mailed)Issued CXa label(email)HelpedCX with anNAD wrongitemHas helpedon 2/moremarketplacesHelped aCo-workerwith anemailMadeB2C Labelfor CXDidaTracecallHelpedCX withanNAD sizeHelpedCX withanNAD MMHelpedCXw/MissortTook anescalatedCallHelpedCX with aReturnTookaspanishcallHelpedcustomerson LiveChatHas done120 ormore onemailsHelped aCo-workerwith a callTook aphoneorder25 KPIPerhourHas had60 or morecalls in adayHelpedCX with aTraceHelpedCXwith PartialRefundHelpedCXw/CombineShippingHelpedCXw/LOSTitemHelpedCXwith areplacementIssued CXa label(mailed)Issued CXa label(email)HelpedCX with anNAD wrongitemHas helpedon 2/moremarketplacesHelped aCo-workerwith anemailMadeB2C Labelfor CXDidaTracecallHelpedCX withanNAD sizeHelpedCX withanNAD MMHelpedCXw/MissortTook anescalatedCallHelpedCX with aReturnTookaspanishcallHelpedcustomerson LiveChatHas done120 ormore onemailsHelped aCo-workerwith a callTook aphoneorder25 KPIPerhourHas had60 or morecalls in adayHelpedCX with aTraceHelpedCXwith PartialRefundHelpedCXw/CombineShippingHelpedCXw/LOSTitem

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX with a replacement
  2. Issued CX a label (mailed)
  3. Issued CX a label (email)
  4. Helped CX with an NAD wrong item
  5. Has helped on 2/more market places
  6. Helped a Co-worker with an email
  7. Made B2C Label for CX
  8. Did a Trace call
  9. Helped CX with an NAD size
  10. Helped CX with an NAD MM
  11. Helped CX w/Missort
  12. Took an escalated Call
  13. Helped CX with a Return
  14. Took a spanish call
  15. Helped customers on Live Chat
  16. Has done 120 or more on emails
  17. Helped a Co-worker with a call
  18. Took a phone order
  19. 25 KPI Per hour
  20. Has had 60 or more calls in a day
  21. Helped CX with a Trace
  22. Helped CX with Partial Refund
  23. Helped CX w/Combine Shipping
  24. Helped CX w/LOST item