Has done120 ormore onemailsTookaspanishcallHelpedCX withanNAD sizeHas had60 or morecalls in adayHas helpedon 2/moremarketplaces25 KPIPerhourIssued CXa label(email)HelpedCX with aReturnTook anescalatedCallHelpedCXw/MissortHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundHelped aCo-workerwith a callHelped aCo-workerwith anemailHelpedCXw/CombineShippingMadeB2C Labelfor CXDidaTracecallIssued CXa label(mailed)HelpedCXw/LOSTitemHelpedCX withanNAD MMTook aphoneorderHelpedCXwith areplacementHelpedCX with aTraceHelpedcustomerson LiveChatHas done120 ormore onemailsTookaspanishcallHelpedCX withanNAD sizeHas had60 or morecalls in adayHas helpedon 2/moremarketplaces25 KPIPerhourIssued CXa label(email)HelpedCX with aReturnTook anescalatedCallHelpedCXw/MissortHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundHelped aCo-workerwith a callHelped aCo-workerwith anemailHelpedCXw/CombineShippingMadeB2C Labelfor CXDidaTracecallIssued CXa label(mailed)HelpedCXw/LOSTitemHelpedCX withanNAD MMTook aphoneorderHelpedCXwith areplacementHelpedCX with aTraceHelpedcustomerson LiveChat

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Has done 120 or more on emails
  2. Took a spanish call
  3. Helped CX with an NAD size
  4. Has had 60 or more calls in a day
  5. Has helped on 2/more market places
  6. 25 KPI Per hour
  7. Issued CX a label (email)
  8. Helped CX with a Return
  9. Took an escalated Call
  10. Helped CX w/Missort
  11. Helped CX with an NAD wrong item
  12. Helped CX with Partial Refund
  13. Helped a Co-worker with a call
  14. Helped a Co-worker with an email
  15. Helped CX w/Combine Shipping
  16. Made B2C Label for CX
  17. Did a Trace call
  18. Issued CX a label (mailed)
  19. Helped CX w/LOST item
  20. Helped CX with an NAD MM
  21. Took a phone order
  22. Helped CX with a replacement
  23. Helped CX with a Trace
  24. Helped customers on Live Chat