HelpedCX with aReturnHelpedCXwith PartialRefundHelpedCXw/MissortIssued CXa label(email)Helped aCo-workerwith anemailDidaTracecallHelped aCo-workerwith a callHas had60 or morecalls in adayTook aphoneorderMadeB2C Labelfor CXHelpedCXw/LOSTitemHelpedCX withanNAD MMHas helpedon 2/moremarketplacesHelpedCX with aTraceIssued CXa label(mailed)HelpedCX with anNAD wrongitemHelpedCXw/CombineShipping25 KPIPerhourTookaspanishcallTook anescalatedCallHas done120 ormore onemailsHelpedcustomerson LiveChatHelpedCXwith areplacementHelpedCX withanNAD sizeHelpedCX with aReturnHelpedCXwith PartialRefundHelpedCXw/MissortIssued CXa label(email)Helped aCo-workerwith anemailDidaTracecallHelped aCo-workerwith a callHas had60 or morecalls in adayTook aphoneorderMadeB2C Labelfor CXHelpedCXw/LOSTitemHelpedCX withanNAD MMHas helpedon 2/moremarketplacesHelpedCX with aTraceIssued CXa label(mailed)HelpedCX with anNAD wrongitemHelpedCXw/CombineShipping25 KPIPerhourTookaspanishcallTook anescalatedCallHas done120 ormore onemailsHelpedcustomerson LiveChatHelpedCXwith areplacementHelpedCX withanNAD size

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX with a Return
  2. Helped CX with Partial Refund
  3. Helped CX w/Missort
  4. Issued CX a label (email)
  5. Helped a Co-worker with an email
  6. Did a Trace call
  7. Helped a Co-worker with a call
  8. Has had 60 or more calls in a day
  9. Took a phone order
  10. Made B2C Label for CX
  11. Helped CX w/LOST item
  12. Helped CX with an NAD MM
  13. Has helped on 2/more market places
  14. Helped CX with a Trace
  15. Issued CX a label (mailed)
  16. Helped CX with an NAD wrong item
  17. Helped CX w/Combine Shipping
  18. 25 KPI Per hour
  19. Took a spanish call
  20. Took an escalated Call
  21. Has done 120 or more on emails
  22. Helped customers on Live Chat
  23. Helped CX with a replacement
  24. Helped CX with an NAD size