Took anescalatedCallHelpedCX with aReturnMadeB2C Labelfor CXHelpedCX with anNAD wrongitemHas had60 or morecalls in adayTookaspanishcallHelpedCXwith areplacementHas helpedon 2/moremarketplacesHelpedCX with aTraceHelped aCo-workerwith a callHelpedCXw/MissortHelped aCo-workerwith anemailHas done120 ormore onemails25 KPIPerhourHelpedCXw/CombineShippingTook aphoneorderHelpedCX withanNAD MMHelpedCXw/LOSTitemHelpedCXwith PartialRefundDidaTracecallHelpedcustomerson LiveChatIssued CXa label(email)HelpedCX withanNAD sizeIssued CXa label(mailed)Took anescalatedCallHelpedCX with aReturnMadeB2C Labelfor CXHelpedCX with anNAD wrongitemHas had60 or morecalls in adayTookaspanishcallHelpedCXwith areplacementHas helpedon 2/moremarketplacesHelpedCX with aTraceHelped aCo-workerwith a callHelpedCXw/MissortHelped aCo-workerwith anemailHas done120 ormore onemails25 KPIPerhourHelpedCXw/CombineShippingTook aphoneorderHelpedCX withanNAD MMHelpedCXw/LOSTitemHelpedCXwith PartialRefundDidaTracecallHelpedcustomerson LiveChatIssued CXa label(email)HelpedCX withanNAD sizeIssued CXa label(mailed)

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an escalated Call
  2. Helped CX with a Return
  3. Made B2C Label for CX
  4. Helped CX with an NAD wrong item
  5. Has had 60 or more calls in a day
  6. Took a spanish call
  7. Helped CX with a replacement
  8. Has helped on 2/more market places
  9. Helped CX with a Trace
  10. Helped a Co-worker with a call
  11. Helped CX w/Missort
  12. Helped a Co-worker with an email
  13. Has done 120 or more on emails
  14. 25 KPI Per hour
  15. Helped CX w/Combine Shipping
  16. Took a phone order
  17. Helped CX with an NAD MM
  18. Helped CX w/LOST item
  19. Helped CX with Partial Refund
  20. Did a Trace call
  21. Helped customers on Live Chat
  22. Issued CX a label (email)
  23. Helped CX with an NAD size
  24. Issued CX a label (mailed)