DidaTracecallHelpedCX withanNAD MMHelpedCXw/MissortHelpedCXw/CombineShippingHelped aCo-workerwith anemailHelpedCXw/LOSTitemHelpedCX with aReturnIssued CXa label(mailed)Helped aCo-workerwith a callTookaspanishcallHas helpedon 2/moremarketplacesTook aphoneorderTook anescalatedCallHas done120 ormore onemailsHelpedCX withanNAD size25 KPIPerhourHas had60 or morecalls in adayMadeB2C Labelfor CXHelpedcustomerson LiveChatHelpedCXwith areplacementHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundIssued CXa label(email)HelpedCX with aTraceDidaTracecallHelpedCX withanNAD MMHelpedCXw/MissortHelpedCXw/CombineShippingHelped aCo-workerwith anemailHelpedCXw/LOSTitemHelpedCX with aReturnIssued CXa label(mailed)Helped aCo-workerwith a callTookaspanishcallHas helpedon 2/moremarketplacesTook aphoneorderTook anescalatedCallHas done120 ormore onemailsHelpedCX withanNAD size25 KPIPerhourHas had60 or morecalls in adayMadeB2C Labelfor CXHelpedcustomerson LiveChatHelpedCXwith areplacementHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundIssued CXa label(email)HelpedCX with aTrace

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did a Trace call
  2. Helped CX with an NAD MM
  3. Helped CX w/Missort
  4. Helped CX w/Combine Shipping
  5. Helped a Co-worker with an email
  6. Helped CX w/LOST item
  7. Helped CX with a Return
  8. Issued CX a label (mailed)
  9. Helped a Co-worker with a call
  10. Took a spanish call
  11. Has helped on 2/more market places
  12. Took a phone order
  13. Took an escalated Call
  14. Has done 120 or more on emails
  15. Helped CX with an NAD size
  16. 25 KPI Per hour
  17. Has had 60 or more calls in a day
  18. Made B2C Label for CX
  19. Helped customers on Live Chat
  20. Helped CX with a replacement
  21. Helped CX with an NAD wrong item
  22. Helped CX with Partial Refund
  23. Issued CX a label (email)
  24. Helped CX with a Trace