Took aphoneorderHelpedCX with aTraceHelpedCX with anNAD wrongitemHelpedCXw/LOSTitemHas done120 ormore onemailsMadeB2C Labelfor CXHelpedCXw/MissortHelpedCXwith PartialRefundTook anescalatedCallHelpedcustomerson LiveChatHelpedCXwith areplacementHelped aCo-workerwith a callTookaspanishcallHelpedCX with aReturnIssued CXa label(email)Has had60 or morecalls in aday25 KPIPerhourHelpedCXw/CombineShippingHelpedCX withanNAD MMDidaTracecallHas helpedon 2/moremarketplacesIssued CXa label(mailed)HelpedCX withanNAD sizeHelped aCo-workerwith anemailTook aphoneorderHelpedCX with aTraceHelpedCX with anNAD wrongitemHelpedCXw/LOSTitemHas done120 ormore onemailsMadeB2C Labelfor CXHelpedCXw/MissortHelpedCXwith PartialRefundTook anescalatedCallHelpedcustomerson LiveChatHelpedCXwith areplacementHelped aCo-workerwith a callTookaspanishcallHelpedCX with aReturnIssued CXa label(email)Has had60 or morecalls in aday25 KPIPerhourHelpedCXw/CombineShippingHelpedCX withanNAD MMDidaTracecallHas helpedon 2/moremarketplacesIssued CXa label(mailed)HelpedCX withanNAD sizeHelped aCo-workerwith anemail

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a phone order
  2. Helped CX with a Trace
  3. Helped CX with an NAD wrong item
  4. Helped CX w/LOST item
  5. Has done 120 or more on emails
  6. Made B2C Label for CX
  7. Helped CX w/Missort
  8. Helped CX with Partial Refund
  9. Took an escalated Call
  10. Helped customers on Live Chat
  11. Helped CX with a replacement
  12. Helped a Co-worker with a call
  13. Took a spanish call
  14. Helped CX with a Return
  15. Issued CX a label (email)
  16. Has had 60 or more calls in a day
  17. 25 KPI Per hour
  18. Helped CX w/Combine Shipping
  19. Helped CX with an NAD MM
  20. Did a Trace call
  21. Has helped on 2/more market places
  22. Issued CX a label (mailed)
  23. Helped CX with an NAD size
  24. Helped a Co-worker with an email