HelpedCXwith PartialRefundHelpedCX with aReturnHelped aCo-workerwith anemailTook aphoneorderHelpedCX with aTraceHelpedcustomerson LiveChatHelpedCX withanNAD sizeHelpedCXw/LOSTitemTookaspanishcallIssued CXa label(mailed)HelpedCXw/MissortHas done120 ormore onemailsMadeB2C Labelfor CXHelped aCo-workerwith a callHelpedCX withanNAD MMHelpedCXw/CombineShippingHas had60 or morecalls in adayHelpedCX with anNAD wrongitemIssued CXa label(email)Took anescalatedCallDidaTracecallHas helpedon 2/moremarketplaces25 KPIPerhourHelpedCXwith areplacementHelpedCXwith PartialRefundHelpedCX with aReturnHelped aCo-workerwith anemailTook aphoneorderHelpedCX with aTraceHelpedcustomerson LiveChatHelpedCX withanNAD sizeHelpedCXw/LOSTitemTookaspanishcallIssued CXa label(mailed)HelpedCXw/MissortHas done120 ormore onemailsMadeB2C Labelfor CXHelped aCo-workerwith a callHelpedCX withanNAD MMHelpedCXw/CombineShippingHas had60 or morecalls in adayHelpedCX with anNAD wrongitemIssued CXa label(email)Took anescalatedCallDidaTracecallHas helpedon 2/moremarketplaces25 KPIPerhourHelpedCXwith areplacement

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX with Partial Refund
  2. Helped CX with a Return
  3. Helped a Co-worker with an email
  4. Took a phone order
  5. Helped CX with a Trace
  6. Helped customers on Live Chat
  7. Helped CX with an NAD size
  8. Helped CX w/LOST item
  9. Took a spanish call
  10. Issued CX a label (mailed)
  11. Helped CX w/Missort
  12. Has done 120 or more on emails
  13. Made B2C Label for CX
  14. Helped a Co-worker with a call
  15. Helped CX with an NAD MM
  16. Helped CX w/Combine Shipping
  17. Has had 60 or more calls in a day
  18. Helped CX with an NAD wrong item
  19. Issued CX a label (email)
  20. Took an escalated Call
  21. Did a Trace call
  22. Has helped on 2/more market places
  23. 25 KPI Per hour
  24. Helped CX with a replacement