HelpedCX with anNAD wrongitemHelped aCo-workerwith a callHelpedCXw/CombineShippingMadeB2C Labelfor CXHas had60 or morecalls in aday25 KPIPerhourHelpedCX with aTraceIssued CXa label(email)HelpedCXw/MissortHelpedCX with aReturnHelpedCXwith PartialRefundHas helpedon 2/moremarketplacesHelpedCX withanNAD sizeHelpedCX withanNAD MMIssued CXa label(mailed)HelpedCXw/LOSTitemHelped aCo-workerwith anemailHelpedCXwith areplacementTook anescalatedCallTookaspanishcallHelpedcustomerson LiveChatHas done120 ormore onemailsDidaTracecallTook aphoneorderHelpedCX with anNAD wrongitemHelped aCo-workerwith a callHelpedCXw/CombineShippingMadeB2C Labelfor CXHas had60 or morecalls in aday25 KPIPerhourHelpedCX with aTraceIssued CXa label(email)HelpedCXw/MissortHelpedCX with aReturnHelpedCXwith PartialRefundHas helpedon 2/moremarketplacesHelpedCX withanNAD sizeHelpedCX withanNAD MMIssued CXa label(mailed)HelpedCXw/LOSTitemHelped aCo-workerwith anemailHelpedCXwith areplacementTook anescalatedCallTookaspanishcallHelpedcustomerson LiveChatHas done120 ormore onemailsDidaTracecallTook aphoneorder

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Helped CX with an NAD wrong item
  2. Helped a Co-worker with a call
  3. Helped CX w/Combine Shipping
  4. Made B2C Label for CX
  5. Has had 60 or more calls in a day
  6. 25 KPI Per hour
  7. Helped CX with a Trace
  8. Issued CX a label (email)
  9. Helped CX w/Missort
  10. Helped CX with a Return
  11. Helped CX with Partial Refund
  12. Has helped on 2/more market places
  13. Helped CX with an NAD size
  14. Helped CX with an NAD MM
  15. Issued CX a label (mailed)
  16. Helped CX w/LOST item
  17. Helped a Co-worker with an email
  18. Helped CX with a replacement
  19. Took an escalated Call
  20. Took a spanish call
  21. Helped customers on Live Chat
  22. Has done 120 or more on emails
  23. Did a Trace call
  24. Took a phone order