HelpedCXw/MissortHelped aCo-workerwith anemailHelpedCX with aReturnHelpedCX withanNAD MMTook anescalatedCallHelped aCo-workerwith a callHelpedCX withanNAD sizeHelpedCXw/LOSTitemMadeB2C Labelfor CX25 KPIPerhourIssued CXa label(email)HelpedCXwith areplacementTookaspanishcallHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundHelpedCX with aTraceHas done120 ormore onemailsHas helpedon 2/moremarketplacesTook aphoneorderIssued CXa label(mailed)Helpedcustomerson LiveChatDidaTracecallHas had60 or morecalls in adayHelpedCXw/CombineShippingHelpedCXw/MissortHelped aCo-workerwith anemailHelpedCX with aReturnHelpedCX withanNAD MMTook anescalatedCallHelped aCo-workerwith a callHelpedCX withanNAD sizeHelpedCXw/LOSTitemMadeB2C Labelfor CX25 KPIPerhourIssued CXa label(email)HelpedCXwith areplacementTookaspanishcallHelpedCX with anNAD wrongitemHelpedCXwith PartialRefundHelpedCX with aTraceHas done120 ormore onemailsHas helpedon 2/moremarketplacesTook aphoneorderIssued CXa label(mailed)Helpedcustomerson LiveChatDidaTracecallHas had60 or morecalls in adayHelpedCXw/CombineShipping

SHOE METRO CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped CX w/Missort
  2. Helped a Co-worker with an email
  3. Helped CX with a Return
  4. Helped CX with an NAD MM
  5. Took an escalated Call
  6. Helped a Co-worker with a call
  7. Helped CX with an NAD size
  8. Helped CX w/LOST item
  9. Made B2C Label for CX
  10. 25 KPI Per hour
  11. Issued CX a label (email)
  12. Helped CX with a replacement
  13. Took a spanish call
  14. Helped CX with an NAD wrong item
  15. Helped CX with Partial Refund
  16. Helped CX with a Trace
  17. Has done 120 or more on emails
  18. Has helped on 2/more market places
  19. Took a phone order
  20. Issued CX a label (mailed)
  21. Helped customers on Live Chat
  22. Did a Trace call
  23. Has had 60 or more calls in a day
  24. Helped CX w/Combine Shipping