CCP shares wait time from Korbyt CCP apologizes for interrupting Background noise on client’s end CCP used IVR to start call CCP takes active notes CCP says, “Two factor security” CCP repeats back reason for call CCP refreshes Salesforce Email last validated on 11/18/2025 Offered to connect to product center Confirmed username ANI matched phone number CCP validates phone numbers Caller shared username CCP pulls up CDIC "If you have any questions, just let me know." Client's phone vibrates Greeted Promptly CCP uses Twilio CCP says, “Get code” Validated email and address in Salesforce Great acknowledgment Repeated email address CCP shared registration date CCP says, "Forgot Password link" CCP checks session history Confirmed address CCP shares wait time from Korbyt CCP apologizes for interrupting Background noise on client’s end CCP used IVR to start call CCP takes active notes CCP says, “Two factor security” CCP repeats back reason for call CCP refreshes Salesforce Email last validated on 11/18/2025 Offered to connect to product center Confirmed username ANI matched phone number CCP validates phone numbers Caller shared username CCP pulls up CDIC "If you have any questions, just let me know." Client's phone vibrates Greeted Promptly CCP uses Twilio CCP says, “Get code” Validated email and address in Salesforce Great acknowledgment Repeated email address CCP shared registration date CCP says, "Forgot Password link" CCP checks session history Confirmed address
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CCP shares wait time from Korbyt
CCP apologizes for interrupting
Background noise on client’s end
CCP used IVR to start call
CCP takes active notes
CCP says, “Two factor security”
CCP repeats back reason for call
CCP refreshes Salesforce
Email last validated on 11/18/2025
Offered to connect to product center
Confirmed username
ANI matched phone number
CCP validates phone numbers
Caller shared username
CCP pulls up CDIC
"If you have any questions, just let me know."
Client's phone vibrates
Greeted Promptly
CCP uses Twilio
CCP says, “Get code”
Validated email and address in Salesforce
Great acknowledgment
Repeated email address
CCP shared registration date
CCP says, "Forgot Password link"
CCP checks session history
Confirmed address
