CCP says, "Forgot Password link" CCP apologizes for interrupting ANI matched phone number CCP used IVR to start call CCP says, “Get code” Greeted Promptly Great acknowledgment Confirmed address CCP takes active notes Validated email and address in Salesforce CCP says, “Two factor security” CCP shares wait time from Korbyt CCP repeats back reason for call Caller shared username CCP shared registration date CCP uses Twilio Email last validated on 11/18/2025 Background noise on client’s end Client's phone vibrates CCP pulls up CDIC CCP refreshes Salesforce CCP validates phone numbers CCP checks session history Confirmed username Offered to connect to product center Repeated email address "If you have any questions, just let me know." CCP says, "Forgot Password link" CCP apologizes for interrupting ANI matched phone number CCP used IVR to start call CCP says, “Get code” Greeted Promptly Great acknowledgment Confirmed address CCP takes active notes Validated email and address in Salesforce CCP says, “Two factor security” CCP shares wait time from Korbyt CCP repeats back reason for call Caller shared username CCP shared registration date CCP uses Twilio Email last validated on 11/18/2025 Background noise on client’s end Client's phone vibrates CCP pulls up CDIC CCP refreshes Salesforce CCP validates phone numbers CCP checks session history Confirmed username Offered to connect to product center Repeated email address "If you have any questions, just let me know."
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CCP says, "Forgot Password link"
CCP apologizes for interrupting
ANI matched phone number
CCP used IVR to start call
CCP says, “Get code”
Greeted Promptly
Great acknowledgment
Confirmed address
CCP takes active notes
Validated email and address in Salesforce
CCP says, “Two factor security”
CCP shares wait time from Korbyt
CCP repeats back reason for call
Caller shared username
CCP shared registration date
CCP uses Twilio
Email last validated on 11/18/2025
Background noise on client’s end
Client's phone vibrates
CCP pulls up CDIC
CCP refreshes Salesforce
CCP validates phone numbers
CCP checks session history
Confirmed username
Offered to connect to product center
Repeated email address
"If you have any questions, just let me know."
