Confirmed username "If you have any questions, just let me know." CCP checks session history CCP shared registration date CCP validates phone numbers CCP takes active notes CCP says, “Get code” Client's phone vibrates CCP says, "Forgot Password link" CCP uses Twilio CCP repeats back reason for call Validated email and address in Salesforce CCP used IVR to start call CCP refreshes Salesforce Great acknowledgment ANI matched phone number Repeated email address CCP pulls up CDIC Confirmed address CCP shares wait time from Korbyt Offered to connect to product center Email last validated on 11/18/2025 CCP apologizes for interrupting CCP says, “Two factor security” Background noise on client’s end Caller shared username Greeted Promptly Confirmed username "If you have any questions, just let me know." CCP checks session history CCP shared registration date CCP validates phone numbers CCP takes active notes CCP says, “Get code” Client's phone vibrates CCP says, "Forgot Password link" CCP uses Twilio CCP repeats back reason for call Validated email and address in Salesforce CCP used IVR to start call CCP refreshes Salesforce Great acknowledgment ANI matched phone number Repeated email address CCP pulls up CDIC Confirmed address CCP shares wait time from Korbyt Offered to connect to product center Email last validated on 11/18/2025 CCP apologizes for interrupting CCP says, “Two factor security” Background noise on client’s end Caller shared username Greeted Promptly
(Print)
Confirmed username
"If you have any questions, just let me know."
CCP checks session history
CCP shared registration date
CCP validates phone numbers
CCP takes active notes
CCP says, “Get code”
Client's phone vibrates
CCP says, "Forgot Password link"
CCP uses Twilio
CCP repeats back reason for call
Validated email and address in Salesforce
CCP used IVR to start call
CCP refreshes Salesforce
Great acknowledgment
ANI matched phone number
Repeated email address
CCP pulls up CDIC
Confirmed address
CCP shares wait time from Korbyt
Offered to connect to product center
Email last validated on 11/18/2025
CCP apologizes for interrupting
CCP says, “Two factor security”
Background noise on client’s end
Caller shared username
Greeted Promptly
