CCP says, "Forgot Password link" CCP pulls up CDIC Confirmed address Email last validated on 11/18/2025 CCP says, “Get code” Great acknowledgment CCP validates phone numbers "If you have any questions, just let me know." CCP uses Twilio CCP says, “Two factor security” Caller shared username CCP repeats back reason for call CCP used IVR to start call Client's phone vibrates CCP apologizes for interrupting CCP checks session history Greeted Promptly Validated email and address in Salesforce Repeated email address ANI matched phone number Offered to connect to product center Background noise on client’s end CCP takes active notes CCP shared registration date CCP shares wait time from Korbyt CCP refreshes Salesforce Confirmed username CCP says, "Forgot Password link" CCP pulls up CDIC Confirmed address Email last validated on 11/18/2025 CCP says, “Get code” Great acknowledgment CCP validates phone numbers "If you have any questions, just let me know." CCP uses Twilio CCP says, “Two factor security” Caller shared username CCP repeats back reason for call CCP used IVR to start call Client's phone vibrates CCP apologizes for interrupting CCP checks session history Greeted Promptly Validated email and address in Salesforce Repeated email address ANI matched phone number Offered to connect to product center Background noise on client’s end CCP takes active notes CCP shared registration date CCP shares wait time from Korbyt CCP refreshes Salesforce Confirmed username
(Print)
CCP says, "Forgot Password link"
CCP pulls up CDIC
Confirmed address
Email last validated on 11/18/2025
CCP says, “Get code”
Great acknowledgment
CCP validates phone numbers
"If you have any questions, just let me know."
CCP uses Twilio
CCP says, “Two factor security”
Caller shared username
CCP repeats back reason for call
CCP used IVR to start call
Client's phone vibrates
CCP apologizes for interrupting
CCP checks session history
Greeted Promptly
Validated email and address in Salesforce
Repeated email address
ANI matched phone number
Offered to connect to product center
Background noise on client’s end
CCP takes active notes
CCP shared registration date
CCP shares wait time from Korbyt
CCP refreshes Salesforce
Confirmed username
