Documented everything correctly Completed a call under AHT goal Helped resolve a difficult issue Received positive feedback Used the member's name 3+ times Completed a call with no documentation corrections Used hold procedure correctly Completed 3 enrollments before lunch Caller laughs at your joke Ended a call with a complete closing statement Asked in the chat to make account active Followed every step of the call guide without deviation Had a caller compliment your service Had zero QA concerns on a call No hold time needed on a call Shared a tip in Teams chat Finished an enrollment without assistance No dead air on a call Asked all verification questions Followed the call guide perfectly Reviewed eligibility successfully Used active listening Had a caller tell you "that's helpful" Got a "thank you" from a caller Assisted another agent with a question Followed compliance scripting Helped a coworker Successfully enrolled a patient Explained next steps clearly Caught a potential error before submitting Read required disclosure Used an empathy statement Asked "Do you have any other questions?" Used the call guide on 5 consecutive calls Documented everything correctly Completed a call under AHT goal Helped resolve a difficult issue Received positive feedback Used the member's name 3+ times Completed a call with no documentation corrections Used hold procedure correctly Completed 3 enrollments before lunch Caller laughs at your joke Ended a call with a complete closing statement Asked in the chat to make account active Followed every step of the call guide without deviation Had a caller compliment your service Had zero QA concerns on a call No hold time needed on a call Shared a tip in Teams chat Finished an enrollment without assistance No dead air on a call Asked all verification questions Followed the call guide perfectly Reviewed eligibility successfully Used active listening Had a caller tell you "that's helpful" Got a "thank you" from a caller Assisted another agent with a question Followed compliance scripting Helped a coworker Successfully enrolled a patient Explained next steps clearly Caught a potential error before submitting Read required disclosure Used an empathy statement Asked "Do you have any other questions?" Used the call guide on 5 consecutive calls
(Print)
Documented everything correctly
Completed a call under AHT goal
Helped resolve a difficult issue
Received positive feedback
Used the member's name 3+ times
Completed a call with no documentation corrections
Used hold procedure correctly
Completed 3 enrollments before lunch
Caller laughs at your joke
Ended a call with a complete closing statement
Asked in the chat to make account active
Followed every step of the call guide without deviation
Had a caller compliment your service
Had zero QA concerns on a call
No hold time needed on a call
Shared a tip in Teams chat
Finished an enrollment without assistance
No dead air on a call
Asked all verification questions
Followed the call guide perfectly
Reviewed eligibility successfully
Used active listening
Had a caller tell you "that's helpful"
Got a "thank you" from a caller
Assisted another agent with a question
Followed compliance scripting
Helped a coworker
Successfully enrolled a patient
Explained next steps clearly
Caught a potential error before submitting
Read required disclosure
Used an empathy statement
Asked "Do you have any other questions?"
Used the call guide on 5 consecutive calls
