🎉📞 Call Guide Bingo Wednesday 📞🎉 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Helped resolve a difficult issue
2. Got a "thank you" from a caller
3. Completed a call under AHT goal
4. Asked in the chat to make account active
5. Followed compliance scripting
6. Used active listening
7. Successfully enrolled a patient
8. Ended a call with a complete closing statement
9. No hold time needed on a call
10. Finished an enrollment without assistance
11. Had a caller tell you "that's helpful"
12. Used an empathy statement
13. Followed the call guide perfectly
14. Followed every step of the call guide without deviation
15. Caught a potential error before submitting
16. Asked "Do you have any other questions?"
17. Caller laughs at your joke
18. Used the call guide on 5 consecutive calls
19. Shared a tip in Teams chat
20. Used hold procedure correctly
21. Completed a call with no documentation corrections
22. Completed 3 enrollments before lunch
23. Explained next steps clearly
24. Reviewed eligibility successfully
25. Received positive feedback
26. No dead air on a call
27. Helped a coworker
28. Documented everything correctly
29. Used the member's name 3+ times
30. Read required disclosure
31. Assisted another agent with a question
32. Had zero QA concerns on a call
33. Had a caller compliment your service
34. Asked all verification questions