🎉📞 Call Guide Bingo Wednesday 📞🎉 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caught a potential error before submitting
2. Had zero QA concerns on a call
3. Got a "thank you" from a caller
4. Used active listening
5. Received positive feedback
6. Asked all verification questions
7. Used the member's name 3+ times
8. Had a caller compliment your service
9. Helped a coworker
10. Asked in the chat to make account active
11. Helped resolve a difficult issue
12. Assisted another agent with a question
13. Completed a call under AHT goal
14. Caller laughs at your joke
15. Followed compliance scripting
16. No hold time needed on a call
17. No dead air on a call
18. Successfully enrolled a patient
19. Read required disclosure
20. Documented everything correctly
21. Used the call guide on 5 consecutive calls
22. Ended a call with a complete closing statement
23. Explained next steps clearly
24. Shared a tip in Teams chat
25. Followed every step of the call guide without deviation
26. Completed 3 enrollments before lunch
27. Completed a call with no documentation corrections
28. Used an empathy statement
29. Finished an enrollment without assistance
30. Had a caller tell you "that's helpful"
31. Reviewed eligibility successfully
32. Followed the call guide perfectly
33. Asked "Do you have any other questions?"
34. Used hold procedure correctly