Finished an enrollment without assistance Completed a call with no documentation corrections Documented everything correctly Followed the call guide perfectly Reviewed eligibility successfully Followed every step of the call guide without deviation Received positive feedback Had a caller tell you "that's helpful" Asked all verification questions Used active listening Assisted another agent with a question Had a caller compliment your service Asked in the chat to make account active Used an empathy statement Got a "thank you" from a caller Helped resolve a difficult issue Completed 3 enrollments before lunch Caller laughs at your joke Helped a coworker Used hold procedure correctly Followed compliance scripting Ended a call with a complete closing statement Completed a call under AHT goal Successfully enrolled a patient Asked "Do you have any other questions?" Had zero QA concerns on a call Read required disclosure Shared a tip in Teams chat Caught a potential error before submitting No dead air on a call Explained next steps clearly No hold time needed on a call Used the member's name 3+ times Used the call guide on 5 consecutive calls Finished an enrollment without assistance Completed a call with no documentation corrections Documented everything correctly Followed the call guide perfectly Reviewed eligibility successfully Followed every step of the call guide without deviation Received positive feedback Had a caller tell you "that's helpful" Asked all verification questions Used active listening Assisted another agent with a question Had a caller compliment your service Asked in the chat to make account active Used an empathy statement Got a "thank you" from a caller Helped resolve a difficult issue Completed 3 enrollments before lunch Caller laughs at your joke Helped a coworker Used hold procedure correctly Followed compliance scripting Ended a call with a complete closing statement Completed a call under AHT goal Successfully enrolled a patient Asked "Do you have any other questions?" Had zero QA concerns on a call Read required disclosure Shared a tip in Teams chat Caught a potential error before submitting No dead air on a call Explained next steps clearly No hold time needed on a call Used the member's name 3+ times Used the call guide on 5 consecutive calls
(Print)
Finished an enrollment without assistance
Completed a call with no documentation corrections
Documented everything correctly
Followed the call guide perfectly
Reviewed eligibility successfully
Followed every step of the call guide without deviation
Received positive feedback
Had a caller tell you "that's helpful"
Asked all verification questions
Used active listening
Assisted another agent with a question
Had a caller compliment your service
Asked in the chat to make account active
Used an empathy statement
Got a "thank you" from a caller
Helped resolve a difficult issue
Completed 3 enrollments before lunch
Caller laughs at your joke
Helped a coworker
Used hold procedure correctly
Followed compliance scripting
Ended a call with a complete closing statement
Completed a call under AHT goal
Successfully enrolled a patient
Asked "Do you have any other questions?"
Had zero QA concerns on a call
Read required disclosure
Shared a tip in Teams chat
Caught a potential error before submitting
No dead air on a call
Explained next steps clearly
No hold time needed on a call
Used the member's name 3+ times
Used the call guide on 5 consecutive calls
