I just needa statusupdateSorry thatwas mycat/dog/kidGiveme oneminuteI'mreturningyour callDuplicateICRPrescriptionclarificationneededJust agentlereminderThesystemis downWe'rewaitingon the BILet mepull itupAnyupdates?Can you sendthat throughCoverMyMeds?Can youhear menow?Thecopay istoo highI'll puttime onthecalendarCan yousend methe formagain?PatientdeclinedshipmentThepatienthas newinsuranceThe priorauthperson isout todayYou'reonmuteMycameraisn'tworkingCanyou re-fax it?I've been takingOxervate(Accredo hasnever shippedto the patient)Justwanted tofollow upHave youexhaustedall outreachattempts?Patient'svoicemailbox is fullI thoughtinsurancecovered itThat'sa goodcalloutThe patientis not inCRM/portalThe officenevercalledbackPendingclinicaldocumentationI'll giveeveryone afew minutesbackThepatient isfrustratedIt's aplanexclusionThediagnosiscode ismissingCansomebodysend methe link?The officemanageris outI'm goingto restartmycomputerHave youreceivedthe referralyet?This shouldbe an easyone (It wasnot an easyone)That's onthedoctor'sdeskLet'scirclebackLet metransferyouWhatare thebarriers?It's aknownissueWe'vealreadyfaxed itEscalatingto asupervisorThe officeis short-staffedTheproviderhasn'tsigned it yetI have abadconnectionThesystem isback upCan Iplace youon hold?NoHIPAAon fileThe PAExpiredPA wasdeniedCaneveryonesee myscreen?What'sthe nameand dateof birth?Let'stouchbaseI just needa statusupdateSorry thatwas mycat/dog/kidGiveme oneminuteI'mreturningyour callDuplicateICRPrescriptionclarificationneededJust agentlereminderThesystemis downWe'rewaitingon the BILet mepull itupAnyupdates?Can you sendthat throughCoverMyMeds?Can youhear menow?Thecopay istoo highI'll puttime onthecalendarCan yousend methe formagain?PatientdeclinedshipmentThepatienthas newinsuranceThe priorauthperson isout todayYou'reonmuteMycameraisn'tworkingCanyou re-fax it?I've been takingOxervate(Accredo hasnever shippedto the patient)Justwanted tofollow upHave youexhaustedall outreachattempts?Patient'svoicemailbox is fullI thoughtinsurancecovered itThat'sa goodcalloutThe patientis not inCRM/portalThe officenevercalledbackPendingclinicaldocumentationI'll giveeveryone afew minutesbackThepatient isfrustratedIt's aplanexclusionThediagnosiscode ismissingCansomebodysend methe link?The officemanageris outI'm goingto restartmycomputerHave youreceivedthe referralyet?This shouldbe an easyone (It wasnot an easyone)That's onthedoctor'sdeskLet'scirclebackLet metransferyouWhatare thebarriers?It's aknownissueWe'vealreadyfaxed itEscalatingto asupervisorThe officeis short-staffedTheproviderhasn'tsigned it yetI have abadconnectionThesystem isback upCan Iplace youon hold?NoHIPAAon fileThe PAExpiredPA wasdeniedCaneveryonesee myscreen?What'sthe nameand dateof birth?Let'stouchbase

Things You Heard At Work This Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I just need a status update
  2. Sorry that was my cat/dog/kid
  3. Give me one minute
  4. I'm returning your call
  5. Duplicate ICR
  6. Prescription clarification needed
  7. Just a gentle reminder
  8. The system is down
  9. We're waiting on the BI
  10. Let me pull it up
  11. Any updates?
  12. Can you send that through CoverMyMeds?
  13. Can you hear me now?
  14. The copay is too high
  15. I'll put time on the calendar
  16. Can you send me the form again?
  17. Patient declined shipment
  18. The patient has new insurance
  19. The prior auth person is out today
  20. You're on mute
  21. My camera isn't working
  22. Can you re-fax it?
  23. I've been taking Oxervate (Accredo has never shipped to the patient)
  24. Just wanted to follow up
  25. Have you exhausted all outreach attempts?
  26. Patient's voicemail box is full
  27. I thought insurance covered it
  28. That's a good callout
  29. The patient is not in CRM/portal
  30. The office never called back
  31. Pending clinical documentation
  32. I'll give everyone a few minutes back
  33. The patient is frustrated
  34. It's a plan exclusion
  35. The diagnosis code is missing
  36. Can somebody send me the link?
  37. The office manager is out
  38. I'm going to restart my computer
  39. Have you received the referral yet?
  40. This should be an easy one (It was not an easy one)
  41. That's on the doctor's desk
  42. Let's circle back
  43. Let me transfer you
  44. What are the barriers?
  45. It's a known issue
  46. We've already faxed it
  47. Escalating to a supervisor
  48. The office is short-staffed
  49. The provider hasn't signed it yet
  50. I have a bad connection
  51. The system is back up
  52. Can I place you on hold?
  53. No HIPAA on file
  54. The PA Expired
  55. PA was denied
  56. Can everyone see my screen?
  57. What's the name and date of birth?
  58. Let's touch base