I have abadconnectionIt's aplanexclusionPendingclinicaldocumentationHave youexhaustedall outreachattempts?Justwanted tofollow upPatientdeclinedshipmentCan yousend methe formagain?The priorauthperson isout todayThesystemis downI'mreturningyour callThepatient isfrustratedCanyou re-fax it?Anyupdates?The patientis not inCRM/portalPrescriptionclarificationneededWhatare thebarriers?You'reonmuteJust agentlereminderThediagnosiscode ismissingI just needa statusupdateDuplicateICRThe officenevercalledbackSorry thatwas mycat/dog/kidCan Iplace youon hold?Mycameraisn'tworkingEscalatingto asupervisorLet metransferyouWhat'sthe nameand dateof birth?I'll puttime onthecalendarWe'rewaitingon the BIThe officemanageris outI thoughtinsurancecovered itThepatienthas newinsuranceThe PAExpiredThesystem isback upWe'vealreadyfaxed itThat's onthedoctor'sdeskLet'stouchbaseNoHIPAAon fileThat'sa goodcalloutCan you sendthat throughCoverMyMeds?I've been takingOxervate(Accredo hasnever shippedto the patient)Theproviderhasn'tsigned it yetI'll giveeveryone afew minutesbackCan youhear menow?Giveme oneminuteIt's aknownissuePatient'svoicemailbox is fullCaneveryonesee myscreen?Thecopay istoo highLet mepull itupCansomebodysend methe link?Let'scirclebackThe officeis short-staffedHave youreceivedthe referralyet?I'm goingto restartmycomputerPA wasdeniedThis shouldbe an easyone (It wasnot an easyone)I have abadconnectionIt's aplanexclusionPendingclinicaldocumentationHave youexhaustedall outreachattempts?Justwanted tofollow upPatientdeclinedshipmentCan yousend methe formagain?The priorauthperson isout todayThesystemis downI'mreturningyour callThepatient isfrustratedCanyou re-fax it?Anyupdates?The patientis not inCRM/portalPrescriptionclarificationneededWhatare thebarriers?You'reonmuteJust agentlereminderThediagnosiscode ismissingI just needa statusupdateDuplicateICRThe officenevercalledbackSorry thatwas mycat/dog/kidCan Iplace youon hold?Mycameraisn'tworkingEscalatingto asupervisorLet metransferyouWhat'sthe nameand dateof birth?I'll puttime onthecalendarWe'rewaitingon the BIThe officemanageris outI thoughtinsurancecovered itThepatienthas newinsuranceThe PAExpiredThesystem isback upWe'vealreadyfaxed itThat's onthedoctor'sdeskLet'stouchbaseNoHIPAAon fileThat'sa goodcalloutCan you sendthat throughCoverMyMeds?I've been takingOxervate(Accredo hasnever shippedto the patient)Theproviderhasn'tsigned it yetI'll giveeveryone afew minutesbackCan youhear menow?Giveme oneminuteIt's aknownissuePatient'svoicemailbox is fullCaneveryonesee myscreen?Thecopay istoo highLet mepull itupCansomebodysend methe link?Let'scirclebackThe officeis short-staffedHave youreceivedthe referralyet?I'm goingto restartmycomputerPA wasdeniedThis shouldbe an easyone (It wasnot an easyone)

Things You Heard At Work This Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have a bad connection
  2. It's a plan exclusion
  3. Pending clinical documentation
  4. Have you exhausted all outreach attempts?
  5. Just wanted to follow up
  6. Patient declined shipment
  7. Can you send me the form again?
  8. The prior auth person is out today
  9. The system is down
  10. I'm returning your call
  11. The patient is frustrated
  12. Can you re-fax it?
  13. Any updates?
  14. The patient is not in CRM/portal
  15. Prescription clarification needed
  16. What are the barriers?
  17. You're on mute
  18. Just a gentle reminder
  19. The diagnosis code is missing
  20. I just need a status update
  21. Duplicate ICR
  22. The office never called back
  23. Sorry that was my cat/dog/kid
  24. Can I place you on hold?
  25. My camera isn't working
  26. Escalating to a supervisor
  27. Let me transfer you
  28. What's the name and date of birth?
  29. I'll put time on the calendar
  30. We're waiting on the BI
  31. The office manager is out
  32. I thought insurance covered it
  33. The patient has new insurance
  34. The PA Expired
  35. The system is back up
  36. We've already faxed it
  37. That's on the doctor's desk
  38. Let's touch base
  39. No HIPAA on file
  40. That's a good callout
  41. Can you send that through CoverMyMeds?
  42. I've been taking Oxervate (Accredo has never shipped to the patient)
  43. The provider hasn't signed it yet
  44. I'll give everyone a few minutes back
  45. Can you hear me now?
  46. Give me one minute
  47. It's a known issue
  48. Patient's voicemail box is full
  49. Can everyone see my screen?
  50. The copay is too high
  51. Let me pull it up
  52. Can somebody send me the link?
  53. Let's circle back
  54. The office is short-staffed
  55. Have you received the referral yet?
  56. I'm going to restart my computer
  57. PA was denied
  58. This should be an easy one (It was not an easy one)