Justwanted tofollow upAnyupdates?We'rewaitingon the BIPatientdeclinedshipmentThesystemis downIt's aknownissueCan youhear menow?Escalatingto asupervisorThe patientis not inCRM/portalPrescriptionclarificationneededSorry thatwas mycat/dog/kidI have abadconnectionWhatare thebarriers?Have youreceivedthe referralyet?I thoughtinsurancecovered itCan you sendthat throughCoverMyMeds?Thepatienthas newinsuranceNoHIPAAon fileI've been takingOxervate(Accredo hasnever shippedto the patient)You'reonmuteThis shouldbe an easyone (It wasnot an easyone)PA wasdeniedI'll giveeveryone afew minutesbackWe'vealreadyfaxed itLet'stouchbaseCan yousend methe formagain?Theproviderhasn'tsigned it yetThe officenevercalledbackCanyou re-fax it?Let'scirclebackMycameraisn'tworkingThat'sa goodcalloutThesystem isback upCan Iplace youon hold?I'll puttime onthecalendarDuplicateICRWhat'sthe nameand dateof birth?Thepatient isfrustratedCaneveryonesee myscreen?The officemanageris outLet mepull itupPendingclinicaldocumentationIt's aplanexclusionThecopay istoo highI'm goingto restartmycomputerI'mreturningyour callLet metransferyouHave youexhaustedall outreachattempts?Cansomebodysend methe link?Thediagnosiscode ismissingThe PAExpiredPatient'svoicemailbox is fullJust agentlereminderThat's onthedoctor'sdeskThe officeis short-staffedGiveme oneminuteI just needa statusupdateThe priorauthperson isout todayJustwanted tofollow upAnyupdates?We'rewaitingon the BIPatientdeclinedshipmentThesystemis downIt's aknownissueCan youhear menow?Escalatingto asupervisorThe patientis not inCRM/portalPrescriptionclarificationneededSorry thatwas mycat/dog/kidI have abadconnectionWhatare thebarriers?Have youreceivedthe referralyet?I thoughtinsurancecovered itCan you sendthat throughCoverMyMeds?Thepatienthas newinsuranceNoHIPAAon fileI've been takingOxervate(Accredo hasnever shippedto the patient)You'reonmuteThis shouldbe an easyone (It wasnot an easyone)PA wasdeniedI'll giveeveryone afew minutesbackWe'vealreadyfaxed itLet'stouchbaseCan yousend methe formagain?Theproviderhasn'tsigned it yetThe officenevercalledbackCanyou re-fax it?Let'scirclebackMycameraisn'tworkingThat'sa goodcalloutThesystem isback upCan Iplace youon hold?I'll puttime onthecalendarDuplicateICRWhat'sthe nameand dateof birth?Thepatient isfrustratedCaneveryonesee myscreen?The officemanageris outLet mepull itupPendingclinicaldocumentationIt's aplanexclusionThecopay istoo highI'm goingto restartmycomputerI'mreturningyour callLet metransferyouHave youexhaustedall outreachattempts?Cansomebodysend methe link?Thediagnosiscode ismissingThe PAExpiredPatient'svoicemailbox is fullJust agentlereminderThat's onthedoctor'sdeskThe officeis short-staffedGiveme oneminuteI just needa statusupdateThe priorauthperson isout today

Things You Heard At Work This Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Just wanted to follow up
  2. Any updates?
  3. We're waiting on the BI
  4. Patient declined shipment
  5. The system is down
  6. It's a known issue
  7. Can you hear me now?
  8. Escalating to a supervisor
  9. The patient is not in CRM/portal
  10. Prescription clarification needed
  11. Sorry that was my cat/dog/kid
  12. I have a bad connection
  13. What are the barriers?
  14. Have you received the referral yet?
  15. I thought insurance covered it
  16. Can you send that through CoverMyMeds?
  17. The patient has new insurance
  18. No HIPAA on file
  19. I've been taking Oxervate (Accredo has never shipped to the patient)
  20. You're on mute
  21. This should be an easy one (It was not an easy one)
  22. PA was denied
  23. I'll give everyone a few minutes back
  24. We've already faxed it
  25. Let's touch base
  26. Can you send me the form again?
  27. The provider hasn't signed it yet
  28. The office never called back
  29. Can you re-fax it?
  30. Let's circle back
  31. My camera isn't working
  32. That's a good callout
  33. The system is back up
  34. Can I place you on hold?
  35. I'll put time on the calendar
  36. Duplicate ICR
  37. What's the name and date of birth?
  38. The patient is frustrated
  39. Can everyone see my screen?
  40. The office manager is out
  41. Let me pull it up
  42. Pending clinical documentation
  43. It's a plan exclusion
  44. The copay is too high
  45. I'm going to restart my computer
  46. I'm returning your call
  47. Let me transfer you
  48. Have you exhausted all outreach attempts?
  49. Can somebody send me the link?
  50. The diagnosis code is missing
  51. The PA Expired
  52. Patient's voicemail box is full
  53. Just a gentle reminder
  54. That's on the doctor's desk
  55. The office is short-staffed
  56. Give me one minute
  57. I just need a status update
  58. The prior auth person is out today