"I followedthedirections"Askeda leadfor helpCaller'sdogbarkingRevieweda QCreportAnswereda callwithin 3ringsRespondedto an emailCaller's TVblaring inthebackgroundTook acoffee /waterbreak"I can'tbelieve Idid that!"Left avoicemailReceivedkudos orrecognitionDe-escalatedan angrycaller"I needarefund""I needto speakwith CS"InterpretercallMade acallerlaugh"Do Ineed togo to theER?""QuickQuestion!"CompletedacomplianceApologizedto a callerfor theirexperienceThankeda caller"I'd like tomake acredit cardpayment"Updateda case orcall noteConfirmedcallerdemographics"I followedthedirections"Askeda leadfor helpCaller'sdogbarkingRevieweda QCreportAnswereda callwithin 3ringsRespondedto an emailCaller's TVblaring inthebackgroundTook acoffee /waterbreak"I can'tbelieve Idid that!"Left avoicemailReceivedkudos orrecognitionDe-escalatedan angrycaller"I needarefund""I needto speakwith CS"InterpretercallMade acallerlaugh"Do Ineed togo to theER?""QuickQuestion!"CompletedacomplianceApologizedto a callerfor theirexperienceThankeda caller"I'd like tomake acredit cardpayment"Updateda case orcall noteConfirmedcallerdemographics

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I followed the directions"
  2. Asked a lead for help
  3. Caller's dog barking
  4. Reviewed a QC report
  5. Answered a call within 3 rings
  6. Responded to an email
  7. Caller's TV blaring in the background
  8. Took a coffee / water break
  9. "I can't believe I did that!"
  10. Left a voicemail
  11. Received kudos or recognition
  12. De-escalated an angry caller
  13. "I need a refund"
  14. "I need to speak with CS"
  15. Interpreter call
  16. Made a caller laugh
  17. "Do I need to go to the ER?"
  18. "Quick Question!"
  19. Completed a compliance
  20. Apologized to a caller for their experience
  21. Thanked a caller
  22. "I'd like to make a credit card payment"
  23. Updated a case or call note
  24. Confirmed caller demographics