positivefocusanticipatesincereabsolutelyappreciatesorryfullattentionresolveeducatecheerfulfollowuppatienceproblemsolverempathyacknowledgehappypromptpleasantclearcommunicatetimelydelightedpleasurepositivefocusanticipatesincereabsolutelyappreciatesorryfullattentionresolveeducatecheerfulfollowuppatienceproblemsolverempathyacknowledgehappypromptpleasantclearcommunicatetimelydelightedpleasure

Customer Service Terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. positive
  2. focus
  3. anticipate
  4. sincere
  5. absolutely
  6. appreciate
  7. sorry
  8. full attention
  9. resolve
  10. educate
  11. cheerful
  12. follow up
  13. patience
  14. problem solver
  15. empathy
  16. acknowledge
  17. happy
  18. prompt
  19. pleasant
  20. clear
  21. communicate
  22. timely
  23. delighted
  24. pleasure