communicateproblemsolverhappyanticipatepromptsincerepleasanttimelyfocuscheerfulpleasuredelightedresolveempathyeducatepatienceappreciatefollowupabsolutelyclearpositivefullattentionacknowledgesorrycommunicateproblemsolverhappyanticipatepromptsincerepleasanttimelyfocuscheerfulpleasuredelightedresolveempathyeducatepatienceappreciatefollowupabsolutelyclearpositivefullattentionacknowledgesorry

Customer Service Terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. communicate
  2. problem solver
  3. happy
  4. anticipate
  5. prompt
  6. sincere
  7. pleasant
  8. timely
  9. focus
  10. cheerful
  11. pleasure
  12. delighted
  13. resolve
  14. empathy
  15. educate
  16. patience
  17. appreciate
  18. follow up
  19. absolutely
  20. clear
  21. positive
  22. full attention
  23. acknowledge
  24. sorry