PIFover$500Transferredto surveySet upregularpaymentplanCaller isupset aboutthe age ofthe billCallpatientbackHelped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusTookBankruptcyinformationReferredcaller to theirinsurancecompany11CC or11ACset upDe-escalatedcallRequesteditemizedstatementCallersets upbank loanAddednewinsurance1VERCreditCardPaymentover $500Sent forInsurancefollow up1QUEChangeofAddressGet HIPAAauthorizationto talk tosomeoneelsePIF withdiscountCallerasks aboutservicesthey hadCaller callingon behalf ofsomeoneelseCredit Cardpaymentover $1000AutoRaisepaymentplanCall fromattorney/insurancecompanyPIFover$500Transferredto surveySet upregularpaymentplanCaller isupset aboutthe age ofthe billCallpatientbackHelped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusTookBankruptcyinformationReferredcaller to theirinsurancecompany11CC or11ACset upDe-escalatedcallRequesteditemizedstatementCallersets upbank loanAddednewinsurance1VERCreditCardPaymentover $500Sent forInsurancefollow up1QUEChangeofAddressGet HIPAAauthorizationto talk tosomeoneelsePIF withdiscountCallerasks aboutservicesthey hadCaller callingon behalf ofsomeoneelseCredit Cardpaymentover $1000AutoRaisepaymentplanCall fromattorney/insurancecompany

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PIF over $500
  2. Transferred to survey
  3. Set up regular payment plan
  4. Caller is upset about the age of the bill
  5. Call patient back
  6. Helped caller navigate through our website
  7. Caller is checking on financial assistance status
  8. Took Bankruptcy information
  9. Referred caller to their insurance company
  10. 11CC or 11AC set up
  11. De-escalated call
  12. Requested itemized statement
  13. Caller sets up bank loan
  14. Added new insurance 1VER
  15. Credit Card Payment over $500
  16. Sent for Insurance follow up 1QUE
  17. Change of Address
  18. Get HIPAA authorization to talk to someone else
  19. PIF with discount
  20. Caller asks about services they had
  21. Caller calling on behalf of someone else
  22. Credit Card payment over $1000
  23. Auto Raise payment plan
  24. Call from attorney/insurance company