ChangeofAddressCallerasks aboutservicesthey hadCaller callingon behalf ofsomeoneelseCreditCardPaymentover $500Callersets upbank loanPIF withdiscountCall fromattorney/insurancecompanyCaller isupset aboutthe age ofthe billAddednewinsurance1VER11CC or11ACset upSet upregularpaymentplanAutoRaisepaymentplanTransferredto surveyTookBankruptcyinformationSent forInsurancefollow up1QUEGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Referredcaller to theirinsurancecompanyCallpatientbackCredit Cardpaymentover $1000De-escalatedcallHelped callernavigatethrough ourwebsiteRequesteditemizedstatementCaller ischecking onfinancialassistancestatusChangeofAddressCallerasks aboutservicesthey hadCaller callingon behalf ofsomeoneelseCreditCardPaymentover $500Callersets upbank loanPIF withdiscountCall fromattorney/insurancecompanyCaller isupset aboutthe age ofthe billAddednewinsurance1VER11CC or11ACset upSet upregularpaymentplanAutoRaisepaymentplanTransferredto surveyTookBankruptcyinformationSent forInsurancefollow up1QUEGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Referredcaller to theirinsurancecompanyCallpatientbackCredit Cardpaymentover $1000De-escalatedcallHelped callernavigatethrough ourwebsiteRequesteditemizedstatementCaller ischecking onfinancialassistancestatus

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change of Address
  2. Caller asks about services they had
  3. Caller calling on behalf of someone else
  4. Credit Card Payment over $500
  5. Caller sets up bank loan
  6. PIF with discount
  7. Call from attorney/insurance company
  8. Caller is upset about the age of the bill
  9. Added new insurance 1VER
  10. 11CC or 11AC set up
  11. Set up regular payment plan
  12. Auto Raise payment plan
  13. Transferred to survey
  14. Took Bankruptcy information
  15. Sent for Insurance follow up 1QUE
  16. Get HIPAA authorization to talk to someone else
  17. PIF over $500
  18. Referred caller to their insurance company
  19. Call patient back
  20. Credit Card payment over $1000
  21. De-escalated call
  22. Helped caller navigate through our website
  23. Requested itemized statement
  24. Caller is checking on financial assistance status