ChangeofAddressDe-escalatedcallCaller callingon behalf ofsomeoneelseGet HIPAAauthorizationto talk tosomeoneelseHelped callernavigatethrough ourwebsiteAutoRaisepaymentplanReferredcaller to theirinsurancecompanyCreditCardPaymentover $500Caller ischecking onfinancialassistancestatusTransferredto surveySet upregularpaymentplan11CC or11ACset upPIF withdiscountCall fromattorney/insurancecompanyRequesteditemizedstatementCredit Cardpaymentover $1000Callersets upbank loanCaller isupset aboutthe age ofthe billPIFover$500Addednewinsurance1VERTookBankruptcyinformationSent forInsurancefollow up1QUECallpatientbackCallerasks aboutservicesthey hadChangeofAddressDe-escalatedcallCaller callingon behalf ofsomeoneelseGet HIPAAauthorizationto talk tosomeoneelseHelped callernavigatethrough ourwebsiteAutoRaisepaymentplanReferredcaller to theirinsurancecompanyCreditCardPaymentover $500Caller ischecking onfinancialassistancestatusTransferredto surveySet upregularpaymentplan11CC or11ACset upPIF withdiscountCall fromattorney/insurancecompanyRequesteditemizedstatementCredit Cardpaymentover $1000Callersets upbank loanCaller isupset aboutthe age ofthe billPIFover$500Addednewinsurance1VERTookBankruptcyinformationSent forInsurancefollow up1QUECallpatientbackCallerasks aboutservicesthey had

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change of Address
  2. De-escalated call
  3. Caller calling on behalf of someone else
  4. Get HIPAA authorization to talk to someone else
  5. Helped caller navigate through our website
  6. Auto Raise payment plan
  7. Referred caller to their insurance company
  8. Credit Card Payment over $500
  9. Caller is checking on financial assistance status
  10. Transferred to survey
  11. Set up regular payment plan
  12. 11CC or 11AC set up
  13. PIF with discount
  14. Call from attorney/insurance company
  15. Requested itemized statement
  16. Credit Card payment over $1000
  17. Caller sets up bank loan
  18. Caller is upset about the age of the bill
  19. PIF over $500
  20. Added new insurance 1VER
  21. Took Bankruptcy information
  22. Sent for Insurance follow up 1QUE
  23. Call patient back
  24. Caller asks about services they had