Callerasks aboutservicesthey hadSet upregularpaymentplanSent forInsurancefollow up1QUECallersets upbank loanAutoRaisepaymentplanRequesteditemizedstatementCreditCardPaymentover $500Call fromattorney/insurancecompanyReferredcaller to theirinsurancecompanyGet HIPAAauthorizationto talk tosomeoneelseHelped callernavigatethrough ourwebsiteCredit Cardpaymentover $1000CallpatientbackCaller isupset aboutthe age ofthe billPIFover$500ChangeofAddressCaller callingon behalf ofsomeoneelse11CC or11ACset upTransferredto surveyTookBankruptcyinformationCaller ischecking onfinancialassistancestatusAddednewinsurance1VERPIF withdiscountDe-escalatedcallCallerasks aboutservicesthey hadSet upregularpaymentplanSent forInsurancefollow up1QUECallersets upbank loanAutoRaisepaymentplanRequesteditemizedstatementCreditCardPaymentover $500Call fromattorney/insurancecompanyReferredcaller to theirinsurancecompanyGet HIPAAauthorizationto talk tosomeoneelseHelped callernavigatethrough ourwebsiteCredit Cardpaymentover $1000CallpatientbackCaller isupset aboutthe age ofthe billPIFover$500ChangeofAddressCaller callingon behalf ofsomeoneelse11CC or11ACset upTransferredto surveyTookBankruptcyinformationCaller ischecking onfinancialassistancestatusAddednewinsurance1VERPIF withdiscountDe-escalatedcall

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller asks about services they had
  2. Set up regular payment plan
  3. Sent for Insurance follow up 1QUE
  4. Caller sets up bank loan
  5. Auto Raise payment plan
  6. Requested itemized statement
  7. Credit Card Payment over $500
  8. Call from attorney/insurance company
  9. Referred caller to their insurance company
  10. Get HIPAA authorization to talk to someone else
  11. Helped caller navigate through our website
  12. Credit Card payment over $1000
  13. Call patient back
  14. Caller is upset about the age of the bill
  15. PIF over $500
  16. Change of Address
  17. Caller calling on behalf of someone else
  18. 11CC or 11AC set up
  19. Transferred to survey
  20. Took Bankruptcy information
  21. Caller is checking on financial assistance status
  22. Added new insurance 1VER
  23. PIF with discount
  24. De-escalated call