Sent forInsurancefollow up1QUEReferredcaller to theirinsurancecompanyCaller callingon behalf ofsomeoneelsePIF withdiscountCaller isupset aboutthe age ofthe billCredit Cardpaymentover $1000Callersets upbank loanAutoRaisepaymentplanDe-escalatedcallChangeofAddress11CC or11ACset upRequesteditemizedstatementCall fromattorney/insurancecompanyCallerasks aboutservicesthey hadTookBankruptcyinformationSet upregularpaymentplanHelped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusAddednewinsurance1VERCallpatientbackGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Transferredto surveyCreditCardPaymentover $500Sent forInsurancefollow up1QUEReferredcaller to theirinsurancecompanyCaller callingon behalf ofsomeoneelsePIF withdiscountCaller isupset aboutthe age ofthe billCredit Cardpaymentover $1000Callersets upbank loanAutoRaisepaymentplanDe-escalatedcallChangeofAddress11CC or11ACset upRequesteditemizedstatementCall fromattorney/insurancecompanyCallerasks aboutservicesthey hadTookBankruptcyinformationSet upregularpaymentplanHelped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusAddednewinsurance1VERCallpatientbackGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Transferredto surveyCreditCardPaymentover $500

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent for Insurance follow up 1QUE
  2. Referred caller to their insurance company
  3. Caller calling on behalf of someone else
  4. PIF with discount
  5. Caller is upset about the age of the bill
  6. Credit Card payment over $1000
  7. Caller sets up bank loan
  8. Auto Raise payment plan
  9. De-escalated call
  10. Change of Address
  11. 11CC or 11AC set up
  12. Requested itemized statement
  13. Call from attorney/insurance company
  14. Caller asks about services they had
  15. Took Bankruptcy information
  16. Set up regular payment plan
  17. Helped caller navigate through our website
  18. Caller is checking on financial assistance status
  19. Added new insurance 1VER
  20. Call patient back
  21. Get HIPAA authorization to talk to someone else
  22. PIF over $500
  23. Transferred to survey
  24. Credit Card Payment over $500