TookBankruptcyinformationCallersets upbank loan11CC or11ACset upCaller ischecking onfinancialassistancestatusCall fromattorney/insurancecompanyCaller callingon behalf ofsomeoneelseCreditCardPaymentover $500CallpatientbackCallerasks aboutservicesthey hadCaller isupset aboutthe age ofthe billRequesteditemizedstatementSet upregularpaymentplanHelped callernavigatethrough ourwebsiteReferredcaller to theirinsurancecompanyPIF withdiscountGet HIPAAauthorizationto talk tosomeoneelseCredit Cardpaymentover $1000ChangeofAddressPIFover$500Transferredto surveyAutoRaisepaymentplanAddednewinsurance1VERDe-escalatedcallSent forInsurancefollow up1QUETookBankruptcyinformationCallersets upbank loan11CC or11ACset upCaller ischecking onfinancialassistancestatusCall fromattorney/insurancecompanyCaller callingon behalf ofsomeoneelseCreditCardPaymentover $500CallpatientbackCallerasks aboutservicesthey hadCaller isupset aboutthe age ofthe billRequesteditemizedstatementSet upregularpaymentplanHelped callernavigatethrough ourwebsiteReferredcaller to theirinsurancecompanyPIF withdiscountGet HIPAAauthorizationto talk tosomeoneelseCredit Cardpaymentover $1000ChangeofAddressPIFover$500Transferredto surveyAutoRaisepaymentplanAddednewinsurance1VERDe-escalatedcallSent forInsurancefollow up1QUE

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Bankruptcy information
  2. Caller sets up bank loan
  3. 11CC or 11AC set up
  4. Caller is checking on financial assistance status
  5. Call from attorney/insurance company
  6. Caller calling on behalf of someone else
  7. Credit Card Payment over $500
  8. Call patient back
  9. Caller asks about services they had
  10. Caller is upset about the age of the bill
  11. Requested itemized statement
  12. Set up regular payment plan
  13. Helped caller navigate through our website
  14. Referred caller to their insurance company
  15. PIF with discount
  16. Get HIPAA authorization to talk to someone else
  17. Credit Card payment over $1000
  18. Change of Address
  19. PIF over $500
  20. Transferred to survey
  21. Auto Raise payment plan
  22. Added new insurance 1VER
  23. De-escalated call
  24. Sent for Insurance follow up 1QUE