TookBankruptcyinformationCall fromattorney/insurancecompanySent forInsurancefollow up1QUECallersets upbank loanCredit Cardpaymentover $1000PIFover$500Referredcaller to theirinsurancecompanyCreditCardPaymentover $500ChangeofAddressDe-escalatedcallAddednewinsurance1VERRequesteditemizedstatementHelped callernavigatethrough ourwebsiteSet upregularpaymentplanAutoRaisepaymentplanTransferredto surveyPIF withdiscountCaller callingon behalf ofsomeoneelse11CC or11ACset upCaller isupset aboutthe age ofthe billCaller ischecking onfinancialassistancestatusGet HIPAAauthorizationto talk tosomeoneelseCallpatientbackCallerasks aboutservicesthey hadTookBankruptcyinformationCall fromattorney/insurancecompanySent forInsurancefollow up1QUECallersets upbank loanCredit Cardpaymentover $1000PIFover$500Referredcaller to theirinsurancecompanyCreditCardPaymentover $500ChangeofAddressDe-escalatedcallAddednewinsurance1VERRequesteditemizedstatementHelped callernavigatethrough ourwebsiteSet upregularpaymentplanAutoRaisepaymentplanTransferredto surveyPIF withdiscountCaller callingon behalf ofsomeoneelse11CC or11ACset upCaller isupset aboutthe age ofthe billCaller ischecking onfinancialassistancestatusGet HIPAAauthorizationto talk tosomeoneelseCallpatientbackCallerasks aboutservicesthey had

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Bankruptcy information
  2. Call from attorney/insurance company
  3. Sent for Insurance follow up 1QUE
  4. Caller sets up bank loan
  5. Credit Card payment over $1000
  6. PIF over $500
  7. Referred caller to their insurance company
  8. Credit Card Payment over $500
  9. Change of Address
  10. De-escalated call
  11. Added new insurance 1VER
  12. Requested itemized statement
  13. Helped caller navigate through our website
  14. Set up regular payment plan
  15. Auto Raise payment plan
  16. Transferred to survey
  17. PIF with discount
  18. Caller calling on behalf of someone else
  19. 11CC or 11AC set up
  20. Caller is upset about the age of the bill
  21. Caller is checking on financial assistance status
  22. Get HIPAA authorization to talk to someone else
  23. Call patient back
  24. Caller asks about services they had