Caller callingon behalf ofsomeoneelseCallersets upbank loanCreditCardPaymentover $500Get HIPAAauthorizationto talk tosomeoneelseCredit Cardpaymentover $1000Transferredto surveyCall fromattorney/insurancecompanyCaller ischecking onfinancialassistancestatusAutoRaisepaymentplanSet upregularpaymentplanDe-escalatedcallPIFover$50011CC or11ACset upSent forInsurancefollow up1QUETookBankruptcyinformationCallpatientbackCallerasks aboutservicesthey hadCaller isupset aboutthe age ofthe billPIF withdiscountReferredcaller to theirinsurancecompanyHelped callernavigatethrough ourwebsiteRequesteditemizedstatementChangeofAddressAddednewinsurance1VERCaller callingon behalf ofsomeoneelseCallersets upbank loanCreditCardPaymentover $500Get HIPAAauthorizationto talk tosomeoneelseCredit Cardpaymentover $1000Transferredto surveyCall fromattorney/insurancecompanyCaller ischecking onfinancialassistancestatusAutoRaisepaymentplanSet upregularpaymentplanDe-escalatedcallPIFover$50011CC or11ACset upSent forInsurancefollow up1QUETookBankruptcyinformationCallpatientbackCallerasks aboutservicesthey hadCaller isupset aboutthe age ofthe billPIF withdiscountReferredcaller to theirinsurancecompanyHelped callernavigatethrough ourwebsiteRequesteditemizedstatementChangeofAddressAddednewinsurance1VER

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller calling on behalf of someone else
  2. Caller sets up bank loan
  3. Credit Card Payment over $500
  4. Get HIPAA authorization to talk to someone else
  5. Credit Card payment over $1000
  6. Transferred to survey
  7. Call from attorney/insurance company
  8. Caller is checking on financial assistance status
  9. Auto Raise payment plan
  10. Set up regular payment plan
  11. De-escalated call
  12. PIF over $500
  13. 11CC or 11AC set up
  14. Sent for Insurance follow up 1QUE
  15. Took Bankruptcy information
  16. Call patient back
  17. Caller asks about services they had
  18. Caller is upset about the age of the bill
  19. PIF with discount
  20. Referred caller to their insurance company
  21. Helped caller navigate through our website
  22. Requested itemized statement
  23. Change of Address
  24. Added new insurance 1VER