Call fromattorney/insurancecompanyCredit Cardpaymentover $1000Callersets upbank loanChangeofAddressGet HIPAAauthorizationto talk tosomeoneelseCallerasks aboutservicesthey hadSent forInsurancefollow up1QUECaller isupset aboutthe age ofthe billPIFover$500Transferredto surveyAddednewinsurance1VERAutoRaisepaymentplan11CC or11ACset upCaller ischecking onfinancialassistancestatusCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyPIF withdiscountCallpatientbackRequesteditemizedstatementTookBankruptcyinformationSet upregularpaymentplanDe-escalatedcallCreditCardPaymentover $500Helped callernavigatethrough ourwebsiteCall fromattorney/insurancecompanyCredit Cardpaymentover $1000Callersets upbank loanChangeofAddressGet HIPAAauthorizationto talk tosomeoneelseCallerasks aboutservicesthey hadSent forInsurancefollow up1QUECaller isupset aboutthe age ofthe billPIFover$500Transferredto surveyAddednewinsurance1VERAutoRaisepaymentplan11CC or11ACset upCaller ischecking onfinancialassistancestatusCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyPIF withdiscountCallpatientbackRequesteditemizedstatementTookBankruptcyinformationSet upregularpaymentplanDe-escalatedcallCreditCardPaymentover $500Helped callernavigatethrough ourwebsite

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from attorney/insurance company
  2. Credit Card payment over $1000
  3. Caller sets up bank loan
  4. Change of Address
  5. Get HIPAA authorization to talk to someone else
  6. Caller asks about services they had
  7. Sent for Insurance follow up 1QUE
  8. Caller is upset about the age of the bill
  9. PIF over $500
  10. Transferred to survey
  11. Added new insurance 1VER
  12. Auto Raise payment plan
  13. 11CC or 11AC set up
  14. Caller is checking on financial assistance status
  15. Caller calling on behalf of someone else
  16. Referred caller to their insurance company
  17. PIF with discount
  18. Call patient back
  19. Requested itemized statement
  20. Took Bankruptcy information
  21. Set up regular payment plan
  22. De-escalated call
  23. Credit Card Payment over $500
  24. Helped caller navigate through our website