Caller ischecking onfinancialassistancestatusCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyCall fromattorney/insurancecompanyPIFover$500CallpatientbackCallersets upbank loanCreditCardPaymentover $500Credit Cardpaymentover $1000Caller isupset aboutthe age ofthe billDe-escalatedcallPIF withdiscountAddednewinsurance1VERTookBankruptcyinformationSent forInsurancefollow up1QUEHelped callernavigatethrough ourwebsiteCallerasks aboutservicesthey hadChangeofAddressSet upregularpaymentplan11CC or11ACset upRequesteditemizedstatementTransferredto surveyAutoRaisepaymentplanGet HIPAAauthorizationto talk tosomeoneelseCaller ischecking onfinancialassistancestatusCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyCall fromattorney/insurancecompanyPIFover$500CallpatientbackCallersets upbank loanCreditCardPaymentover $500Credit Cardpaymentover $1000Caller isupset aboutthe age ofthe billDe-escalatedcallPIF withdiscountAddednewinsurance1VERTookBankruptcyinformationSent forInsurancefollow up1QUEHelped callernavigatethrough ourwebsiteCallerasks aboutservicesthey hadChangeofAddressSet upregularpaymentplan11CC or11ACset upRequesteditemizedstatementTransferredto surveyAutoRaisepaymentplanGet HIPAAauthorizationto talk tosomeoneelse

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is checking on financial assistance status
  2. Caller calling on behalf of someone else
  3. Referred caller to their insurance company
  4. Call from attorney/insurance company
  5. PIF over $500
  6. Call patient back
  7. Caller sets up bank loan
  8. Credit Card Payment over $500
  9. Credit Card payment over $1000
  10. Caller is upset about the age of the bill
  11. De-escalated call
  12. PIF with discount
  13. Added new insurance 1VER
  14. Took Bankruptcy information
  15. Sent for Insurance follow up 1QUE
  16. Helped caller navigate through our website
  17. Caller asks about services they had
  18. Change of Address
  19. Set up regular payment plan
  20. 11CC or 11AC set up
  21. Requested itemized statement
  22. Transferred to survey
  23. Auto Raise payment plan
  24. Get HIPAA authorization to talk to someone else