RequesteditemizedstatementCaller callingon behalf ofsomeoneelseCall fromattorney/insurancecompanyCallpatientbackAutoRaisepaymentplanCallersets upbank loanSet upregularpaymentplanCallerasks aboutservicesthey hadChangeofAddressGet HIPAAauthorizationto talk tosomeoneelseSent forInsurancefollow up1QUECaller isupset aboutthe age ofthe bill11CC or11ACset upDe-escalatedcallCredit Cardpaymentover $1000CreditCardPaymentover $500PIFover$500Transferredto surveyPIF withdiscountHelped callernavigatethrough ourwebsiteReferredcaller to theirinsurancecompanyTookBankruptcyinformationCaller ischecking onfinancialassistancestatusAddednewinsurance1VERRequesteditemizedstatementCaller callingon behalf ofsomeoneelseCall fromattorney/insurancecompanyCallpatientbackAutoRaisepaymentplanCallersets upbank loanSet upregularpaymentplanCallerasks aboutservicesthey hadChangeofAddressGet HIPAAauthorizationto talk tosomeoneelseSent forInsurancefollow up1QUECaller isupset aboutthe age ofthe bill11CC or11ACset upDe-escalatedcallCredit Cardpaymentover $1000CreditCardPaymentover $500PIFover$500Transferredto surveyPIF withdiscountHelped callernavigatethrough ourwebsiteReferredcaller to theirinsurancecompanyTookBankruptcyinformationCaller ischecking onfinancialassistancestatusAddednewinsurance1VER

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested itemized statement
  2. Caller calling on behalf of someone else
  3. Call from attorney/insurance company
  4. Call patient back
  5. Auto Raise payment plan
  6. Caller sets up bank loan
  7. Set up regular payment plan
  8. Caller asks about services they had
  9. Change of Address
  10. Get HIPAA authorization to talk to someone else
  11. Sent for Insurance follow up 1QUE
  12. Caller is upset about the age of the bill
  13. 11CC or 11AC set up
  14. De-escalated call
  15. Credit Card payment over $1000
  16. Credit Card Payment over $500
  17. PIF over $500
  18. Transferred to survey
  19. PIF with discount
  20. Helped caller navigate through our website
  21. Referred caller to their insurance company
  22. Took Bankruptcy information
  23. Caller is checking on financial assistance status
  24. Added new insurance 1VER