Requested itemized statement Caller calling on behalf of someone else Call from attorney/insurance company Call patient back Auto Raise payment plan Caller sets up bank loan Set up regular payment plan Caller asks about services they had Change of Address Get HIPAA authorization to talk to someone else Sent for Insurance follow up 1QUE Caller is upset about the age of the bill 11CC or 11AC set up De- escalated call Credit Card payment over $1000 Credit Card Payment over $500 PIF over $500 Transferred to survey PIF with discount Helped caller navigate through our website Referred caller to their insurance company Took Bankruptcy information Caller is checking on financial assistance status Added new insurance 1VER Requested itemized statement Caller calling on behalf of someone else Call from attorney/insurance company Call patient back Auto Raise payment plan Caller sets up bank loan Set up regular payment plan Caller asks about services they had Change of Address Get HIPAA authorization to talk to someone else Sent for Insurance follow up 1QUE Caller is upset about the age of the bill 11CC or 11AC set up De- escalated call Credit Card payment over $1000 Credit Card Payment over $500 PIF over $500 Transferred to survey PIF with discount Helped caller navigate through our website Referred caller to their insurance company Took Bankruptcy information Caller is checking on financial assistance status Added new insurance 1VER
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Requested itemized statement
Caller calling on behalf of someone else
Call from attorney/insurance company
Call patient back
Auto Raise payment plan
Caller sets up bank loan
Set up regular payment plan
Caller asks about services they had
Change of Address
Get HIPAA authorization to talk to someone else
Sent for Insurance follow up 1QUE
Caller is upset about the age of the bill
11CC or 11AC set up
De-escalated call
Credit Card payment over $1000
Credit Card Payment over $500
PIF over $500
Transferred to survey
PIF with discount
Helped caller navigate through our website
Referred caller to their insurance company
Took Bankruptcy information
Caller is checking on financial assistance status
Added new insurance 1VER