Helped caller navigate through our website Caller is checking on financial assistance status PIF with discount Requested itemized statement Caller calling on behalf of someone else 11CC or 11AC set up PIF over $500 Auto Raise payment plan De- escalated call Credit Card Payment over $500 Call from attorney/insurance company Set up regular payment plan Change of Address Referred caller to their insurance company Transferred to survey Get HIPAA authorization to talk to someone else Call patient back Caller is upset about the age of the bill Sent for Insurance follow up 1QUE Credit Card payment over $1000 Caller asks about services they had Added new insurance 1VER Took Bankruptcy information Caller sets up bank loan Helped caller navigate through our website Caller is checking on financial assistance status PIF with discount Requested itemized statement Caller calling on behalf of someone else 11CC or 11AC set up PIF over $500 Auto Raise payment plan De- escalated call Credit Card Payment over $500 Call from attorney/insurance company Set up regular payment plan Change of Address Referred caller to their insurance company Transferred to survey Get HIPAA authorization to talk to someone else Call patient back Caller is upset about the age of the bill Sent for Insurance follow up 1QUE Credit Card payment over $1000 Caller asks about services they had Added new insurance 1VER Took Bankruptcy information Caller sets up bank loan
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Helped caller navigate through our website
Caller is checking on financial assistance status
PIF with discount
Requested itemized statement
Caller calling on behalf of someone else
11CC or 11AC set up
PIF over $500
Auto Raise payment plan
De-escalated call
Credit Card Payment over $500
Call from attorney/insurance company
Set up regular payment plan
Change of Address
Referred caller to their insurance company
Transferred to survey
Get HIPAA authorization to talk to someone else
Call patient back
Caller is upset about the age of the bill
Sent for Insurance follow up 1QUE
Credit Card payment over $1000
Caller asks about services they had
Added new insurance 1VER
Took Bankruptcy information
Caller sets up bank loan