Credit Cardpaymentover $1000PIF withdiscountReferredcaller to theirinsurancecompanyDe-escalatedcallCallpatientbackCaller ischecking onfinancialassistancestatusAutoRaisepaymentplanCallersets upbank loan11CC or11ACset upTookBankruptcyinformationSet upregularpaymentplanHelped callernavigatethrough ourwebsiteSent forInsurancefollow up1QUECall fromattorney/insurancecompanyTransferredto surveyCreditCardPaymentover $500Caller callingon behalf ofsomeoneelseRequesteditemizedstatementAddednewinsurance1VERGet HIPAAauthorizationto talk tosomeoneelsePIFover$500ChangeofAddressCaller isupset aboutthe age ofthe billCallerasks aboutservicesthey hadCredit Cardpaymentover $1000PIF withdiscountReferredcaller to theirinsurancecompanyDe-escalatedcallCallpatientbackCaller ischecking onfinancialassistancestatusAutoRaisepaymentplanCallersets upbank loan11CC or11ACset upTookBankruptcyinformationSet upregularpaymentplanHelped callernavigatethrough ourwebsiteSent forInsurancefollow up1QUECall fromattorney/insurancecompanyTransferredto surveyCreditCardPaymentover $500Caller callingon behalf ofsomeoneelseRequesteditemizedstatementAddednewinsurance1VERGet HIPAAauthorizationto talk tosomeoneelsePIFover$500ChangeofAddressCaller isupset aboutthe age ofthe billCallerasks aboutservicesthey had

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Credit Card payment over $1000
  2. PIF with discount
  3. Referred caller to their insurance company
  4. De-escalated call
  5. Call patient back
  6. Caller is checking on financial assistance status
  7. Auto Raise payment plan
  8. Caller sets up bank loan
  9. 11CC or 11AC set up
  10. Took Bankruptcy information
  11. Set up regular payment plan
  12. Helped caller navigate through our website
  13. Sent for Insurance follow up 1QUE
  14. Call from attorney/insurance company
  15. Transferred to survey
  16. Credit Card Payment over $500
  17. Caller calling on behalf of someone else
  18. Requested itemized statement
  19. Added new insurance 1VER
  20. Get HIPAA authorization to talk to someone else
  21. PIF over $500
  22. Change of Address
  23. Caller is upset about the age of the bill
  24. Caller asks about services they had