AutoRaisepaymentplanCredit Cardpaymentover $1000Call fromattorney/insurancecompanyCaller ischecking onfinancialassistancestatusHelped callernavigatethrough ourwebsiteAddednewinsurance1VERChangeofAddressDe-escalatedcallPIF withdiscountCaller isupset aboutthe age ofthe billPIFover$500CreditCardPaymentover $500Requesteditemizedstatement11CC or11ACset upSet upregularpaymentplanTookBankruptcyinformationCallpatientbackCallerasks aboutservicesthey hadReferredcaller to theirinsurancecompanySent forInsurancefollow up1QUECallersets upbank loanCaller callingon behalf ofsomeoneelseGet HIPAAauthorizationto talk tosomeoneelseTransferredto surveyAutoRaisepaymentplanCredit Cardpaymentover $1000Call fromattorney/insurancecompanyCaller ischecking onfinancialassistancestatusHelped callernavigatethrough ourwebsiteAddednewinsurance1VERChangeofAddressDe-escalatedcallPIF withdiscountCaller isupset aboutthe age ofthe billPIFover$500CreditCardPaymentover $500Requesteditemizedstatement11CC or11ACset upSet upregularpaymentplanTookBankruptcyinformationCallpatientbackCallerasks aboutservicesthey hadReferredcaller to theirinsurancecompanySent forInsurancefollow up1QUECallersets upbank loanCaller callingon behalf ofsomeoneelseGet HIPAAauthorizationto talk tosomeoneelseTransferredto survey

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Auto Raise payment plan
  2. Credit Card payment over $1000
  3. Call from attorney/insurance company
  4. Caller is checking on financial assistance status
  5. Helped caller navigate through our website
  6. Added new insurance 1VER
  7. Change of Address
  8. De-escalated call
  9. PIF with discount
  10. Caller is upset about the age of the bill
  11. PIF over $500
  12. Credit Card Payment over $500
  13. Requested itemized statement
  14. 11CC or 11AC set up
  15. Set up regular payment plan
  16. Took Bankruptcy information
  17. Call patient back
  18. Caller asks about services they had
  19. Referred caller to their insurance company
  20. Sent for Insurance follow up 1QUE
  21. Caller sets up bank loan
  22. Caller calling on behalf of someone else
  23. Get HIPAA authorization to talk to someone else
  24. Transferred to survey