11CC or11ACset upCredit Cardpaymentover $1000Set upregularpaymentplanCaller ischecking onfinancialassistancestatusGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Sent forInsurancefollow up1QUEAutoRaisepaymentplanCaller callingon behalf ofsomeoneelseCallerasks aboutservicesthey hadRequesteditemizedstatementPIF withdiscountTransferredto surveyHelped callernavigatethrough ourwebsiteChangeofAddressDe-escalatedcallTookBankruptcyinformationCaller isupset aboutthe age ofthe billCreditCardPaymentover $500Call fromattorney/insurancecompanyCallersets upbank loanCallpatientbackAddednewinsurance1VERReferredcaller to theirinsurancecompany11CC or11ACset upCredit Cardpaymentover $1000Set upregularpaymentplanCaller ischecking onfinancialassistancestatusGet HIPAAauthorizationto talk tosomeoneelsePIFover$500Sent forInsurancefollow up1QUEAutoRaisepaymentplanCaller callingon behalf ofsomeoneelseCallerasks aboutservicesthey hadRequesteditemizedstatementPIF withdiscountTransferredto surveyHelped callernavigatethrough ourwebsiteChangeofAddressDe-escalatedcallTookBankruptcyinformationCaller isupset aboutthe age ofthe billCreditCardPaymentover $500Call fromattorney/insurancecompanyCallersets upbank loanCallpatientbackAddednewinsurance1VERReferredcaller to theirinsurancecompany

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 11CC or 11AC set up
  2. Credit Card payment over $1000
  3. Set up regular payment plan
  4. Caller is checking on financial assistance status
  5. Get HIPAA authorization to talk to someone else
  6. PIF over $500
  7. Sent for Insurance follow up 1QUE
  8. Auto Raise payment plan
  9. Caller calling on behalf of someone else
  10. Caller asks about services they had
  11. Requested itemized statement
  12. PIF with discount
  13. Transferred to survey
  14. Helped caller navigate through our website
  15. Change of Address
  16. De-escalated call
  17. Took Bankruptcy information
  18. Caller is upset about the age of the bill
  19. Credit Card Payment over $500
  20. Call from attorney/insurance company
  21. Caller sets up bank loan
  22. Call patient back
  23. Added new insurance 1VER
  24. Referred caller to their insurance company