AutoRaisepaymentplanCaller isupset aboutthe age ofthe billCaller ischecking onfinancialassistancestatusHelped callernavigatethrough ourwebsiteCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyRequesteditemizedstatement11CC or11ACset upGet HIPAAauthorizationto talk tosomeoneelseCallerasks aboutservicesthey hadCallersets upbank loanTransferredto surveyPIF withdiscountSet upregularpaymentplanPIFover$500CallpatientbackCreditCardPaymentover $500Credit Cardpaymentover $1000Addednewinsurance1VERCall fromattorney/insurancecompanyTookBankruptcyinformationDe-escalatedcallChangeofAddressSent forInsurancefollow up1QUEAutoRaisepaymentplanCaller isupset aboutthe age ofthe billCaller ischecking onfinancialassistancestatusHelped callernavigatethrough ourwebsiteCaller callingon behalf ofsomeoneelseReferredcaller to theirinsurancecompanyRequesteditemizedstatement11CC or11ACset upGet HIPAAauthorizationto talk tosomeoneelseCallerasks aboutservicesthey hadCallersets upbank loanTransferredto surveyPIF withdiscountSet upregularpaymentplanPIFover$500CallpatientbackCreditCardPaymentover $500Credit Cardpaymentover $1000Addednewinsurance1VERCall fromattorney/insurancecompanyTookBankruptcyinformationDe-escalatedcallChangeofAddressSent forInsurancefollow up1QUE

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Auto Raise payment plan
  2. Caller is upset about the age of the bill
  3. Caller is checking on financial assistance status
  4. Helped caller navigate through our website
  5. Caller calling on behalf of someone else
  6. Referred caller to their insurance company
  7. Requested itemized statement
  8. 11CC or 11AC set up
  9. Get HIPAA authorization to talk to someone else
  10. Caller asks about services they had
  11. Caller sets up bank loan
  12. Transferred to survey
  13. PIF with discount
  14. Set up regular payment plan
  15. PIF over $500
  16. Call patient back
  17. Credit Card Payment over $500
  18. Credit Card payment over $1000
  19. Added new insurance 1VER
  20. Call from attorney/insurance company
  21. Took Bankruptcy information
  22. De-escalated call
  23. Change of Address
  24. Sent for Insurance follow up 1QUE