Helped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusPIF withdiscountRequesteditemizedstatementCaller callingon behalf ofsomeoneelse11CC or11ACset upPIFover$500AutoRaisepaymentplanDe-escalatedcallCreditCardPaymentover $500Call fromattorney/insurancecompanySet upregularpaymentplanChangeofAddressReferredcaller to theirinsurancecompanyTransferredto surveyGet HIPAAauthorizationto talk tosomeoneelseCallpatientbackCaller isupset aboutthe age ofthe billSent forInsurancefollow up1QUECredit Cardpaymentover $1000Callerasks aboutservicesthey hadAddednewinsurance1VERTookBankruptcyinformationCallersets upbank loanHelped callernavigatethrough ourwebsiteCaller ischecking onfinancialassistancestatusPIF withdiscountRequesteditemizedstatementCaller callingon behalf ofsomeoneelse11CC or11ACset upPIFover$500AutoRaisepaymentplanDe-escalatedcallCreditCardPaymentover $500Call fromattorney/insurancecompanySet upregularpaymentplanChangeofAddressReferredcaller to theirinsurancecompanyTransferredto surveyGet HIPAAauthorizationto talk tosomeoneelseCallpatientbackCaller isupset aboutthe age ofthe billSent forInsurancefollow up1QUECredit Cardpaymentover $1000Callerasks aboutservicesthey hadAddednewinsurance1VERTookBankruptcyinformationCallersets upbank loan

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped caller navigate through our website
  2. Caller is checking on financial assistance status
  3. PIF with discount
  4. Requested itemized statement
  5. Caller calling on behalf of someone else
  6. 11CC or 11AC set up
  7. PIF over $500
  8. Auto Raise payment plan
  9. De-escalated call
  10. Credit Card Payment over $500
  11. Call from attorney/insurance company
  12. Set up regular payment plan
  13. Change of Address
  14. Referred caller to their insurance company
  15. Transferred to survey
  16. Get HIPAA authorization to talk to someone else
  17. Call patient back
  18. Caller is upset about the age of the bill
  19. Sent for Insurance follow up 1QUE
  20. Credit Card payment over $1000
  21. Caller asks about services they had
  22. Added new insurance 1VER
  23. Took Bankruptcy information
  24. Caller sets up bank loan