PIF withdiscountCaller callingon behalf ofsomeoneelseRequesteditemizedstatementCaller ischecking onfinancialassistancestatusTransferredto surveySet upregularpaymentplanChangeofAddressAutoRaisepaymentplanCallersets upbank loanHelped callernavigatethrough ourwebsiteCallpatientbackAddednewinsurance1VERCall fromattorney/insurancecompanyTookBankruptcyinformationCaller isupset aboutthe age ofthe bill11CC or11ACset upSent forInsurancefollow up1QUECredit Cardpaymentover $1000Callerasks aboutservicesthey hadCreditCardPaymentover $500PIFover$500De-escalatedcallGet HIPAAauthorizationto talk tosomeoneelseReferredcaller to theirinsurancecompanyPIF withdiscountCaller callingon behalf ofsomeoneelseRequesteditemizedstatementCaller ischecking onfinancialassistancestatusTransferredto surveySet upregularpaymentplanChangeofAddressAutoRaisepaymentplanCallersets upbank loanHelped callernavigatethrough ourwebsiteCallpatientbackAddednewinsurance1VERCall fromattorney/insurancecompanyTookBankruptcyinformationCaller isupset aboutthe age ofthe bill11CC or11ACset upSent forInsurancefollow up1QUECredit Cardpaymentover $1000Callerasks aboutservicesthey hadCreditCardPaymentover $500PIFover$500De-escalatedcallGet HIPAAauthorizationto talk tosomeoneelseReferredcaller to theirinsurancecompany

Payment Services Department - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PIF with discount
  2. Caller calling on behalf of someone else
  3. Requested itemized statement
  4. Caller is checking on financial assistance status
  5. Transferred to survey
  6. Set up regular payment plan
  7. Change of Address
  8. Auto Raise payment plan
  9. Caller sets up bank loan
  10. Helped caller navigate through our website
  11. Call patient back
  12. Added new insurance 1VER
  13. Call from attorney/insurance company
  14. Took Bankruptcy information
  15. Caller is upset about the age of the bill
  16. 11CC or 11AC set up
  17. Sent for Insurance follow up 1QUE
  18. Credit Card payment over $1000
  19. Caller asks about services they had
  20. Credit Card Payment over $500
  21. PIF over $500
  22. De-escalated call
  23. Get HIPAA authorization to talk to someone else
  24. Referred caller to their insurance company