Use "I"StatementsValidatethe otherperson'sconcernsBe specificabout whatis botheringyou - Stay inthe presentConflict isnormal andeven healthypart ofrelationshipsagree todisagree toreach anunderstandingavoidsituationswhereviolence mayeruptLack ofunderstandingcan result indistance,arguments, andeven break upsBe awareandrespectful ofdifferencesDon'tgeneralize"Never""Always"Restatewhat youhaveheardKnow whento walk away andtake a time-outFocus onthe problemnot thepersonReduceviolenceandaggressionRemainrelaxed andfocused intensesituationsAgree toDisagreeExploreoptions andsolutionstogetherFocuson thepresentDon't attackbelow the belt -attacking areasof personalsensitivityEmotionalawareness -key tounderstandingyourself andothersAskquestionsrather thanmakeaccusationsChoosecompassionUse activelistening -don't justwait torespondUnhealthyresponsesvs. healthyresponsesBewilling toforgivePeacestarts witheach of usFREESPACERecognizeand manageyouremotionsImprove yourverbal andnonverbalcommunicationUseneutralbodylanguageUse "I"StatementsValidatethe otherperson'sconcernsBe specificabout whatis botheringyou - Stay inthe presentConflict isnormal andeven healthypart ofrelationshipsagree todisagree toreach anunderstandingavoidsituationswhereviolence mayeruptLack ofunderstandingcan result indistance,arguments, andeven break upsBe awareandrespectful ofdifferencesDon'tgeneralize"Never""Always"Restatewhat youhaveheardKnow whento walk away andtake a time-outFocus onthe problemnot thepersonReduceviolenceandaggressionRemainrelaxed andfocused intensesituationsAgree toDisagreeExploreoptions andsolutionstogetherFocuson thepresentDon't attackbelow the belt -attacking areasof personalsensitivityEmotionalawareness -key tounderstandingyourself andothersAskquestionsrather thanmakeaccusationsChoosecompassionUse activelistening -don't justwait torespondUnhealthyresponsesvs. healthyresponsesBewilling toforgivePeacestarts witheach of usFREESPACERecognizeand manageyouremotionsImprove yourverbal andnonverbalcommunicationUseneutralbodylanguage

Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
B
5
I
6
N
7
I
8
I
9
O
10
O
11
G
12
I
13
G
14
G
15
I
16
G
17
B
18
N
19
O
20
B
21
O
22
I
23
N
24
O
25
O
26
N
27
G
28
B
29
B
  1. N-Use "I" Statements
  2. G-Validate the other person's concerns
  3. B-Be specific about what is bothering you - Stay in the present
  4. B-Conflict is normal and even healthy part of relationships
  5. I-agree to disagree to reach an understanding
  6. N-avoid situations where violence may erupt
  7. I-Lack of understanding can result in distance, arguments, and even break ups
  8. I-Be aware and respectful of differences
  9. O-Don't generalize "Never" "Always"
  10. O-Restate what you have heard
  11. G-Know when to walk a way and take a time-out
  12. I-Focus on the problem not the person
  13. G-Reduce violence and aggression
  14. G-Remain relaxed and focused in tense situations
  15. I-Agree to Disagree
  16. G-Explore options and solutions together
  17. B-Focus on the present
  18. N-Don't attack below the belt - attacking areas of personal sensitivity
  19. O-Emotional awareness - key to understanding yourself and others
  20. B-Ask questions rather than make accusations
  21. O-Choose compassion
  22. I-Use active listening - don't just wait to respond
  23. N-Unhealthy responses vs. healthy responses
  24. O-Be willing to forgive
  25. O-Peace starts with each of us
  26. N-FREE SPACE
  27. G-Recognize and manage your emotions
  28. B-Improve your verbal and nonverbal communication
  29. B-Use neutral body language