A new NC person joins the training Asks for additional training calls "Why wasn't this already automated?" FTE has no idea what's going on Someone OTHER THAN Keisha or Zach asks a question Lexie STATs an app not trained on "Is somebody recording this?" Starts call prior to 10:05 Offshore leads a training call Someone calls them NextCorp on a call Doesn't respond to Teams message Lily's computer doesn't work Can't get logged into an app Not onboarded yet Drew gets a a shadower The call goes over time Refuses to screen share Asks for something we already sent Teams ping can be heard on call Asks for additional shadowing Says the word "automate" Doesn't join a call No questions asked Receives an escalation for a NC completed RITM A new NC person joins the training Asks for additional training calls "Why wasn't this already automated?" FTE has no idea what's going on Someone OTHER THAN Keisha or Zach asks a question Lexie STATs an app not trained on "Is somebody recording this?" Starts call prior to 10:05 Offshore leads a training call Someone calls them NextCorp on a call Doesn't respond to Teams message Lily's computer doesn't work Can't get logged into an app Not onboarded yet Drew gets a a shadower The call goes over time Refuses to screen share Asks for something we already sent Teams ping can be heard on call Asks for additional shadowing Says the word "automate" Doesn't join a call No questions asked Receives an escalation for a NC completed RITM
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
A new NC person joins the training
Asks for additional training calls
"Why wasn't this already automated?"
FTE has no idea what's going on
Someone OTHER THAN Keisha or Zach asks a question
Lexie STATs an app not trained on
"Is somebody recording this?"
Starts call prior to 10:05
Offshore leads a training call
Someone calls them NextCorp on a call
Doesn't respond to Teams message
Lily's computer doesn't work
Can't get logged into an app
Not onboarded yet
Drew gets a a shadower
The call goes over time
Refuses to screen share
Asks for something we already sent
Teams ping can be heard on call
Asks for additional shadowing
Says the word "automate"
Doesn't join a call
No questions asked
Receives an escalation for a NC completed RITM