Offshore leads a training call FTE has no idea what's going on Lexie STATs an app not trained on Drew gets a a shadower Not onboarded yet Refuses to screen share Doesn't respond to Teams message Someone calls them NextCorp on a call No questions asked Asks for something we already sent Asks for additional shadowing A new NC person joins the training Someone OTHER THAN Keisha or Zach asks a question Teams ping can be heard on call Starts call prior to 10:05 The call goes over time Receives an escalation for a NC completed RITM "Why wasn't this already automated?" Can't get logged into an app Doesn't join a call Lily's computer doesn't work Asks for additional training calls "Is somebody recording this?" Says the word "automate" Offshore leads a training call FTE has no idea what's going on Lexie STATs an app not trained on Drew gets a a shadower Not onboarded yet Refuses to screen share Doesn't respond to Teams message Someone calls them NextCorp on a call No questions asked Asks for something we already sent Asks for additional shadowing A new NC person joins the training Someone OTHER THAN Keisha or Zach asks a question Teams ping can be heard on call Starts call prior to 10:05 The call goes over time Receives an escalation for a NC completed RITM "Why wasn't this already automated?" Can't get logged into an app Doesn't join a call Lily's computer doesn't work Asks for additional training calls "Is somebody recording this?" Says the word "automate"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Offshore leads a training call
FTE has no idea what's going on
Lexie STATs an app not trained on
Drew gets a a shadower
Not onboarded yet
Refuses to screen share
Doesn't respond to Teams message
Someone calls them NextCorp on a call
No questions asked
Asks for something we already sent
Asks for additional shadowing
A new NC person joins the training
Someone OTHER THAN Keisha or Zach asks a question
Teams ping can be heard on call
Starts call prior to 10:05
The call goes over time
Receives an escalation for a NC completed RITM
"Why wasn't this already automated?"
Can't get logged into an app
Doesn't join a call
Lily's computer doesn't work
Asks for additional training calls
"Is somebody recording this?"
Says the word "automate"