Sat on queue for over 45 min Transcribe orders Patient calling to verify appt Used interpreter Outbound call Schedule in Radiology Pharmacy calling Transfer to PT Check provider schedule Computer issues Transfer to OBG Gave patient directions or address to clinic Free! Helped co- worker Transfer from Central Appt Office Pt upset due to availability Schedule in ZUZU Nursing home calling Schedule sports PX Schedule multiple pts in 1 call Patient needing to be seen for URI No insurance on file Triage gave 3 day ep Patient requesting referral Schedule in 2027 Background noise during call MRN starting with 2 Transfer to ROI, patient experience, or billing. Called Roch Nurse answers secure chat Scheduled same day slot with provider Called Colonoscopy scheduling line Patient needing to be seen for pain Patient talks about Owatonna fair No PCP on file Nurse only appt Sat on queue for over 45 min Transcribe orders Patient calling to verify appt Used interpreter Outbound call Schedule in Radiology Pharmacy calling Transfer to PT Check provider schedule Computer issues Transfer to OBG Gave patient directions or address to clinic Free! Helped co- worker Transfer from Central Appt Office Pt upset due to availability Schedule in ZUZU Nursing home calling Schedule sports PX Schedule multiple pts in 1 call Patient needing to be seen for URI No insurance on file Triage gave 3 day ep Patient requesting referral Schedule in 2027 Background noise during call MRN starting with 2 Transfer to ROI, patient experience, or billing. Called Roch Nurse answers secure chat Scheduled same day slot with provider Called Colonoscopy scheduling line Patient needing to be seen for pain Patient talks about Owatonna fair No PCP on file Nurse only appt
(Print)
Sat on queue for over 45 min
Transcribe orders
Patient calling to verify appt
Used interpreter
Outbound call
Schedule in Radiology
Pharmacy calling
Transfer to PT
Check provider schedule
Computer issues
Transfer to OBG
Gave patient directions or address to clinic
Free!
Helped co-worker
Transfer from Central Appt Office
Pt upset due to availability
Schedule in ZUZU
Nursing home calling
Schedule sports PX
Schedule multiple pts in 1 call
Patient needing to be seen for URI
No insurance on file
Triage gave 3 day ep
Patient requesting referral
Schedule in 2027
Background noise during call
MRN starting with 2
Transfer to ROI, patient experience, or billing.
Called Roch
Nurse answers secure chat
Scheduled same day slot with provider
Called Colonoscopy scheduling line
Patient needing to be seen for pain
Patient talks about Owatonna fair
No PCP on file
Nurse only appt
